Calldisplaying1FVopeningThank youfor yourloyaltyI know this isconcerning, Iam here tohelpCalldisplayingcustomerconnectionThank you foryourunderstandingThankyou forpartneringA where youmade apositive impacton customerexperienceI appreciateyou givingus a callbackUsecustomernamethroughoutentire callCall usingyour bestvaluestatementCallrecognizingcustomerstime isvaluableCalldisplaying awarmupbeat toneWeappreciateyourpartnershipAny callthanking thecustomer forchoosingAmericanExpressCall displayingstrongacknowledgmentSet thestagefrom startto finishIappreciateyourpatienceCall whereyou addeda personaltouchCalldisplayingactivelisteningcalldisplaying1fvpositioningCall whereyou achieveddelivering atoughconversationI appreciateyou forhelping usprotect youraccountCalldisplaying1FVquestioningThank youfor yourpartnershipA call whereclearexpectationswere setThank youfor takingmy calltodayCalldisplaying1FVclosingCall bringingit all togetherusing our 1fvmodelYoursecurity isour numberone priorityCalldisplaying1FVopeningThank youfor yourloyaltyI know this isconcerning, Iam here tohelpCalldisplayingcustomerconnectionThank you foryourunderstandingThankyou forpartneringA where youmade apositive impacton customerexperienceI appreciateyou givingus a callbackUsecustomernamethroughoutentire callCall usingyour bestvaluestatementCallrecognizingcustomerstime isvaluableCalldisplaying awarmupbeat toneWeappreciateyourpartnershipAny callthanking thecustomer forchoosingAmericanExpressCall displayingstrongacknowledgmentSet thestagefrom startto finishIappreciateyourpatienceCall whereyou addeda personaltouchCalldisplayingactivelisteningcalldisplaying1fvpositioningCall whereyou achieveddelivering atoughconversationI appreciateyou forhelping usprotect youraccountCalldisplaying1FVquestioningThank youfor yourpartnershipA call whereclearexpectationswere setThank youfor takingmy calltodayCalldisplaying1FVclosingCall bringingit all togetherusing our 1fvmodelYoursecurity isour numberone priority

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
O
5
O
6
I
7
G
8
I
9
B
10
O
11
B
12
G
13
N
14
N
15
N
16
I
17
G
18
O
19
B
20
B
21
N
22
G
23
I
24
O
25
B
26
I
27
G
28
O
29
N
  1. I-Call displaying 1FV opening
  2. G-Thank you for your loyalty
  3. B-I know this is concerning, I am here to help
  4. O-Call displaying customer connection
  5. O-Thank you for your understanding
  6. I-Thank you for partnering
  7. G-A where you made a positive impact on customer experience
  8. I-I appreciate you giving us a call back
  9. B-Use customer name throughout entire call
  10. O-Call using your best value statement
  11. B-Call recognizing customers time is valuable
  12. G-Call displaying a warm upbeat tone
  13. N-We appreciate your partnership
  14. N-Any call thanking the customer for choosing American Express
  15. N-Call displaying strong acknowledgment
  16. I-Set the stage from start to finish
  17. G-I appreciate your patience
  18. O-Call where you added a personal touch
  19. B-Call displaying active listening
  20. B-call displaying 1fv positioning
  21. N-Call where you achieved delivering a tough conversation
  22. G-I appreciate you for helping us protect your account
  23. I-Call displaying 1FV questioning
  24. O-Thank you for your partnership
  25. B-A call where clear expectations were set
  26. I-Thank you for taking my call today
  27. G-Call displaying 1FV closing
  28. O-Call bringing it all together using our 1fv model
  29. N-Your security is our number one priority