Thank youfor takingmy calltodaySet thestagefrom startto finishCall usingyour bestvaluestatementCall whereyou addeda personaltouchIappreciateyourpatienceCallrecognizingcustomerstime isvaluableI appreciateyou givingus a callbackAny callthanking thecustomer forchoosingAmericanExpressYoursecurity isour numberone priorityCalldisplayingcustomerconnectionThank you foryourunderstandingCalldisplaying1FVclosingCall whereyou achieveddelivering atoughconversationCall displayingstrongacknowledgmentUsecustomernamethroughoutentire callCalldisplayingactivelisteningThank youfor yourpartnershipCalldisplaying awarmupbeat tonecalldisplaying1fvpositioningThank youfor yourloyaltyThankyou forpartneringI appreciateyou forhelping usprotect youraccountCalldisplaying1FVopeningWeappreciateyourpartnershipA where youmade apositive impacton customerexperienceCalldisplaying1FVquestioningCall bringingit all togetherusing our 1fvmodelA call whereclearexpectationswere setI know this isconcerning, Iam here tohelpThank youfor takingmy calltodaySet thestagefrom startto finishCall usingyour bestvaluestatementCall whereyou addeda personaltouchIappreciateyourpatienceCallrecognizingcustomerstime isvaluableI appreciateyou givingus a callbackAny callthanking thecustomer forchoosingAmericanExpressYoursecurity isour numberone priorityCalldisplayingcustomerconnectionThank you foryourunderstandingCalldisplaying1FVclosingCall whereyou achieveddelivering atoughconversationCall displayingstrongacknowledgmentUsecustomernamethroughoutentire callCalldisplayingactivelisteningThank youfor yourpartnershipCalldisplaying awarmupbeat tonecalldisplaying1fvpositioningThank youfor yourloyaltyThankyou forpartneringI appreciateyou forhelping usprotect youraccountCalldisplaying1FVopeningWeappreciateyourpartnershipA where youmade apositive impacton customerexperienceCalldisplaying1FVquestioningCall bringingit all togetherusing our 1fvmodelA call whereclearexpectationswere setI know this isconcerning, Iam here tohelp

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
O
4
O
5
G
6
B
7
I
8
N
9
N
10
O
11
O
12
G
13
N
14
N
15
B
16
B
17
O
18
G
19
B
20
G
21
I
22
G
23
I
24
N
25
G
26
I
27
O
28
B
29
B
  1. I-Thank you for taking my call today
  2. I-Set the stage from start to finish
  3. O-Call using your best value statement
  4. O-Call where you added a personal touch
  5. G-I appreciate your patience
  6. B-Call recognizing customers time is valuable
  7. I-I appreciate you giving us a call back
  8. N-Any call thanking the customer for choosing American Express
  9. N-Your security is our number one priority
  10. O-Call displaying customer connection
  11. O-Thank you for your understanding
  12. G-Call displaying 1FV closing
  13. N-Call where you achieved delivering a tough conversation
  14. N-Call displaying strong acknowledgment
  15. B-Use customer name throughout entire call
  16. B-Call displaying active listening
  17. O-Thank you for your partnership
  18. G-Call displaying a warm upbeat tone
  19. B-call displaying 1fv positioning
  20. G-Thank you for your loyalty
  21. I-Thank you for partnering
  22. G-I appreciate you for helping us protect your account
  23. I-Call displaying 1FV opening
  24. N-We appreciate your partnership
  25. G-A where you made a positive impact on customer experience
  26. I-Call displaying 1FV questioning
  27. O-Call bringing it all together using our 1fv model
  28. B-A call where clear expectations were set
  29. B-I know this is concerning, I am here to help