Usecustomernamethroughoutentire callThank youfor yourloyaltycalldisplaying1fvpositioningCalldisplayingcustomerconnectionCallrecognizingcustomerstime isvaluableThank youfor yourpartnershipCalldisplaying1FVclosingA where youmade apositive impacton customerexperienceCall bringingit all togetherusing our 1fvmodelI appreciateyou givingus a callbackCall displayingstrongacknowledgmentI appreciateyou forhelping usprotect youraccountCall whereyou addeda personaltouchIappreciateyourpatienceCalldisplaying1FVquestioningSet thestagefrom startto finishI know this isconcerning, Iam here tohelpYoursecurity isour numberone priorityThank you foryourunderstandingCalldisplaying awarmupbeat toneAny callthanking thecustomer forchoosingAmericanExpressWeappreciateyourpartnershipA call whereclearexpectationswere setCall whereyou achieveddelivering atoughconversationCalldisplayingactivelisteningThank youfor takingmy calltodayThankyou forpartneringCalldisplaying1FVopeningCall usingyour bestvaluestatementUsecustomernamethroughoutentire callThank youfor yourloyaltycalldisplaying1fvpositioningCalldisplayingcustomerconnectionCallrecognizingcustomerstime isvaluableThank youfor yourpartnershipCalldisplaying1FVclosingA where youmade apositive impacton customerexperienceCall bringingit all togetherusing our 1fvmodelI appreciateyou givingus a callbackCall displayingstrongacknowledgmentI appreciateyou forhelping usprotect youraccountCall whereyou addeda personaltouchIappreciateyourpatienceCalldisplaying1FVquestioningSet thestagefrom startto finishI know this isconcerning, Iam here tohelpYoursecurity isour numberone priorityThank you foryourunderstandingCalldisplaying awarmupbeat toneAny callthanking thecustomer forchoosingAmericanExpressWeappreciateyourpartnershipA call whereclearexpectationswere setCall whereyou achieveddelivering atoughconversationCalldisplayingactivelisteningThank youfor takingmy calltodayThankyou forpartneringCalldisplaying1FVopeningCall usingyour bestvaluestatement

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
B
4
O
5
B
6
O
7
G
8
G
9
O
10
I
11
N
12
G
13
O
14
G
15
I
16
I
17
B
18
N
19
O
20
G
21
N
22
N
23
B
24
N
25
B
26
I
27
I
28
I
29
O
  1. B-Use customer name throughout entire call
  2. G-Thank you for your loyalty
  3. B-call displaying 1fv positioning
  4. O-Call displaying customer connection
  5. B-Call recognizing customers time is valuable
  6. O-Thank you for your partnership
  7. G-Call displaying 1FV closing
  8. G-A where you made a positive impact on customer experience
  9. O-Call bringing it all together using our 1fv model
  10. I-I appreciate you giving us a call back
  11. N-Call displaying strong acknowledgment
  12. G-I appreciate you for helping us protect your account
  13. O-Call where you added a personal touch
  14. G-I appreciate your patience
  15. I-Call displaying 1FV questioning
  16. I-Set the stage from start to finish
  17. B-I know this is concerning, I am here to help
  18. N-Your security is our number one priority
  19. O-Thank you for your understanding
  20. G-Call displaying a warm upbeat tone
  21. N-Any call thanking the customer for choosing American Express
  22. N-We appreciate your partnership
  23. B-A call where clear expectations were set
  24. N-Call where you achieved delivering a tough conversation
  25. B-Call displaying active listening
  26. I-Thank you for taking my call today
  27. I-Thank you for partnering
  28. I-Call displaying 1FV opening
  29. O-Call using your best value statement