Call displayingstrongacknowledgmentWeappreciateyourpartnershipCalldisplaying1FVquestioningcalldisplaying1fvpositioningCalldisplaying awarmupbeat toneThank youfor takingmy calltodayCalldisplayingcustomerconnectionCalldisplayingactivelisteningThank you foryourunderstandingCall whereyou addeda personaltouchThank youfor yourpartnershipSet thestagefrom startto finishCalldisplaying1FVopeningA where youmade apositive impacton customerexperienceCall bringingit all togetherusing our 1fvmodelI appreciateyou forhelping usprotect youraccountCall whereyou achieveddelivering atoughconversationI know this isconcerning, Iam here tohelpCall usingyour bestvaluestatementCallrecognizingcustomerstime isvaluableThank youfor yourloyaltyI appreciateyou givingus a callbackUsecustomernamethroughoutentire callCalldisplaying1FVclosingYoursecurity isour numberone priorityThankyou forpartneringIappreciateyourpatienceA call whereclearexpectationswere setAny callthanking thecustomer forchoosingAmericanExpressCall displayingstrongacknowledgmentWeappreciateyourpartnershipCalldisplaying1FVquestioningcalldisplaying1fvpositioningCalldisplaying awarmupbeat toneThank youfor takingmy calltodayCalldisplayingcustomerconnectionCalldisplayingactivelisteningThank you foryourunderstandingCall whereyou addeda personaltouchThank youfor yourpartnershipSet thestagefrom startto finishCalldisplaying1FVopeningA where youmade apositive impacton customerexperienceCall bringingit all togetherusing our 1fvmodelI appreciateyou forhelping usprotect youraccountCall whereyou achieveddelivering atoughconversationI know this isconcerning, Iam here tohelpCall usingyour bestvaluestatementCallrecognizingcustomerstime isvaluableThank youfor yourloyaltyI appreciateyou givingus a callbackUsecustomernamethroughoutentire callCalldisplaying1FVclosingYoursecurity isour numberone priorityThankyou forpartneringIappreciateyourpatienceA call whereclearexpectationswere setAny callthanking thecustomer forchoosingAmericanExpress

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
I
4
B
5
G
6
I
7
O
8
B
9
O
10
O
11
O
12
I
13
I
14
G
15
O
16
G
17
N
18
B
19
O
20
B
21
G
22
I
23
B
24
G
25
N
26
I
27
G
28
B
29
N
  1. N-Call displaying strong acknowledgment
  2. N-We appreciate your partnership
  3. I-Call displaying 1FV questioning
  4. B-call displaying 1fv positioning
  5. G-Call displaying a warm upbeat tone
  6. I-Thank you for taking my call today
  7. O-Call displaying customer connection
  8. B-Call displaying active listening
  9. O-Thank you for your understanding
  10. O-Call where you added a personal touch
  11. O-Thank you for your partnership
  12. I-Set the stage from start to finish
  13. I-Call displaying 1FV opening
  14. G-A where you made a positive impact on customer experience
  15. O-Call bringing it all together using our 1fv model
  16. G-I appreciate you for helping us protect your account
  17. N-Call where you achieved delivering a tough conversation
  18. B-I know this is concerning, I am here to help
  19. O-Call using your best value statement
  20. B-Call recognizing customers time is valuable
  21. G-Thank you for your loyalty
  22. I-I appreciate you giving us a call back
  23. B-Use customer name throughout entire call
  24. G-Call displaying 1FV closing
  25. N-Your security is our number one priority
  26. I-Thank you for partnering
  27. G-I appreciate your patience
  28. B-A call where clear expectations were set
  29. N-Any call thanking the customer for choosing American Express