Call bringingit all togetherusing our 1fvmodelCall displayingstrongacknowledgmentSet thestagefrom startto finishIappreciateyourpatienceUsecustomernamethroughoutentire callThank youfor yourloyaltyI know this isconcerning, Iam here tohelpCalldisplayingactivelisteningWeappreciateyourpartnershipCalldisplaying1FVopeningA call whereclearexpectationswere setCalldisplaying awarmupbeat toneCalldisplaying1FVquestioningThank youfor takingmy calltodayCallrecognizingcustomerstime isvaluableCall whereyou addeda personaltouchThank youfor yourpartnershipThankyou forpartneringAny callthanking thecustomer forchoosingAmericanExpressCall whereyou achieveddelivering atoughconversationThank you foryourunderstandingI appreciateyou givingus a callbackA where youmade apositive impacton customerexperienceI appreciateyou forhelping usprotect youraccountCalldisplaying1FVclosingCall usingyour bestvaluestatementCalldisplayingcustomerconnectionYoursecurity isour numberone prioritycalldisplaying1fvpositioningCall bringingit all togetherusing our 1fvmodelCall displayingstrongacknowledgmentSet thestagefrom startto finishIappreciateyourpatienceUsecustomernamethroughoutentire callThank youfor yourloyaltyI know this isconcerning, Iam here tohelpCalldisplayingactivelisteningWeappreciateyourpartnershipCalldisplaying1FVopeningA call whereclearexpectationswere setCalldisplaying awarmupbeat toneCalldisplaying1FVquestioningThank youfor takingmy calltodayCallrecognizingcustomerstime isvaluableCall whereyou addeda personaltouchThank youfor yourpartnershipThankyou forpartneringAny callthanking thecustomer forchoosingAmericanExpressCall whereyou achieveddelivering atoughconversationThank you foryourunderstandingI appreciateyou givingus a callbackA where youmade apositive impacton customerexperienceI appreciateyou forhelping usprotect youraccountCalldisplaying1FVclosingCall usingyour bestvaluestatementCalldisplayingcustomerconnectionYoursecurity isour numberone prioritycalldisplaying1fvpositioning

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
G
5
B
6
G
7
B
8
B
9
N
10
I
11
B
12
G
13
I
14
I
15
B
16
O
17
O
18
I
19
N
20
N
21
O
22
I
23
G
24
G
25
G
26
O
27
O
28
N
29
B
  1. O-Call bringing it all together using our 1fv model
  2. N-Call displaying strong acknowledgment
  3. I-Set the stage from start to finish
  4. G-I appreciate your patience
  5. B-Use customer name throughout entire call
  6. G-Thank you for your loyalty
  7. B-I know this is concerning, I am here to help
  8. B-Call displaying active listening
  9. N-We appreciate your partnership
  10. I-Call displaying 1FV opening
  11. B-A call where clear expectations were set
  12. G-Call displaying a warm upbeat tone
  13. I-Call displaying 1FV questioning
  14. I-Thank you for taking my call today
  15. B-Call recognizing customers time is valuable
  16. O-Call where you added a personal touch
  17. O-Thank you for your partnership
  18. I-Thank you for partnering
  19. N-Any call thanking the customer for choosing American Express
  20. N-Call where you achieved delivering a tough conversation
  21. O-Thank you for your understanding
  22. I-I appreciate you giving us a call back
  23. G-A where you made a positive impact on customer experience
  24. G-I appreciate you for helping us protect your account
  25. G-Call displaying 1FV closing
  26. O-Call using your best value statement
  27. O-Call displaying customer connection
  28. N-Your security is our number one priority
  29. B-call displaying 1fv positioning