Thank youfor takingmy calltodayCall usingyour bestvaluestatementThank youfor yourpartnershipA call whereclearexpectationswere setAny callthanking thecustomer forchoosingAmericanExpresscalldisplaying1fvpositioningCall whereyou addeda personaltouchCall bringingit all togetherusing our 1fvmodelA where youmade apositive impacton customerexperienceCall whereyou achieveddelivering atoughconversationYoursecurity isour numberone priorityCallrecognizingcustomerstime isvaluableSet thestagefrom startto finishCalldisplayingcustomerconnectionCalldisplaying awarmupbeat toneCalldisplayingactivelisteningCalldisplaying1FVquestioningThankyou forpartneringThank youfor yourloyaltyI know this isconcerning, Iam here tohelpI appreciateyou forhelping usprotect youraccountCalldisplaying1FVclosingCall displayingstrongacknowledgmentThank you foryourunderstandingUsecustomernamethroughoutentire callI appreciateyou givingus a callbackWeappreciateyourpartnershipCalldisplaying1FVopeningIappreciateyourpatienceThank youfor takingmy calltodayCall usingyour bestvaluestatementThank youfor yourpartnershipA call whereclearexpectationswere setAny callthanking thecustomer forchoosingAmericanExpresscalldisplaying1fvpositioningCall whereyou addeda personaltouchCall bringingit all togetherusing our 1fvmodelA where youmade apositive impacton customerexperienceCall whereyou achieveddelivering atoughconversationYoursecurity isour numberone priorityCallrecognizingcustomerstime isvaluableSet thestagefrom startto finishCalldisplayingcustomerconnectionCalldisplaying awarmupbeat toneCalldisplayingactivelisteningCalldisplaying1FVquestioningThankyou forpartneringThank youfor yourloyaltyI know this isconcerning, Iam here tohelpI appreciateyou forhelping usprotect youraccountCalldisplaying1FVclosingCall displayingstrongacknowledgmentThank you foryourunderstandingUsecustomernamethroughoutentire callI appreciateyou givingus a callbackWeappreciateyourpartnershipCalldisplaying1FVopeningIappreciateyourpatience

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
B
5
N
6
B
7
O
8
O
9
G
10
N
11
N
12
B
13
I
14
O
15
G
16
B
17
I
18
I
19
G
20
B
21
G
22
G
23
N
24
O
25
B
26
I
27
N
28
I
29
G
  1. I-Thank you for taking my call today
  2. O-Call using your best value statement
  3. O-Thank you for your partnership
  4. B-A call where clear expectations were set
  5. N-Any call thanking the customer for choosing American Express
  6. B-call displaying 1fv positioning
  7. O-Call where you added a personal touch
  8. O-Call bringing it all together using our 1fv model
  9. G-A where you made a positive impact on customer experience
  10. N-Call where you achieved delivering a tough conversation
  11. N-Your security is our number one priority
  12. B-Call recognizing customers time is valuable
  13. I-Set the stage from start to finish
  14. O-Call displaying customer connection
  15. G-Call displaying a warm upbeat tone
  16. B-Call displaying active listening
  17. I-Call displaying 1FV questioning
  18. I-Thank you for partnering
  19. G-Thank you for your loyalty
  20. B-I know this is concerning, I am here to help
  21. G-I appreciate you for helping us protect your account
  22. G-Call displaying 1FV closing
  23. N-Call displaying strong acknowledgment
  24. O-Thank you for your understanding
  25. B-Use customer name throughout entire call
  26. I-I appreciate you giving us a call back
  27. N-We appreciate your partnership
  28. I-Call displaying 1FV opening
  29. G-I appreciate your patience