CalldisplayingactivelisteningCall displayingstrongacknowledgmentCalldisplaying awarmupbeat toneCalldisplaying1FVopeningCallrecognizingcustomerstime isvaluableA call whereclearexpectationswere setAny callthanking thecustomer forchoosingAmericanExpressIappreciateyourpatienceI appreciateyou givingus a callbackThank youfor yourloyaltyI know this isconcerning, Iam here tohelpThank youfor takingmy calltodayCalldisplayingcustomerconnectionI appreciateyou forhelping usprotect youraccountCall usingyour bestvaluestatementCall bringingit all togetherusing our 1fvmodelThankyou forpartneringUsecustomernamethroughoutentire callThank youfor yourpartnershipCalldisplaying1FVquestioningCall whereyou addeda personaltouchWeappreciateyourpartnershipCalldisplaying1FVclosingThank you foryourunderstandingSet thestagefrom startto finishcalldisplaying1fvpositioningA where youmade apositive impacton customerexperienceCall whereyou achieveddelivering atoughconversationYoursecurity isour numberone priorityCalldisplayingactivelisteningCall displayingstrongacknowledgmentCalldisplaying awarmupbeat toneCalldisplaying1FVopeningCallrecognizingcustomerstime isvaluableA call whereclearexpectationswere setAny callthanking thecustomer forchoosingAmericanExpressIappreciateyourpatienceI appreciateyou givingus a callbackThank youfor yourloyaltyI know this isconcerning, Iam here tohelpThank youfor takingmy calltodayCalldisplayingcustomerconnectionI appreciateyou forhelping usprotect youraccountCall usingyour bestvaluestatementCall bringingit all togetherusing our 1fvmodelThankyou forpartneringUsecustomernamethroughoutentire callThank youfor yourpartnershipCalldisplaying1FVquestioningCall whereyou addeda personaltouchWeappreciateyourpartnershipCalldisplaying1FVclosingThank you foryourunderstandingSet thestagefrom startto finishcalldisplaying1fvpositioningA where youmade apositive impacton customerexperienceCall whereyou achieveddelivering atoughconversationYoursecurity isour numberone priority

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
I
5
B
6
B
7
N
8
G
9
I
10
G
11
B
12
I
13
O
14
G
15
O
16
O
17
I
18
B
19
O
20
I
21
O
22
N
23
G
24
O
25
I
26
B
27
G
28
N
29
N
  1. B-Call displaying active listening
  2. N-Call displaying strong acknowledgment
  3. G-Call displaying a warm upbeat tone
  4. I-Call displaying 1FV opening
  5. B-Call recognizing customers time is valuable
  6. B-A call where clear expectations were set
  7. N-Any call thanking the customer for choosing American Express
  8. G-I appreciate your patience
  9. I-I appreciate you giving us a call back
  10. G-Thank you for your loyalty
  11. B-I know this is concerning, I am here to help
  12. I-Thank you for taking my call today
  13. O-Call displaying customer connection
  14. G-I appreciate you for helping us protect your account
  15. O-Call using your best value statement
  16. O-Call bringing it all together using our 1fv model
  17. I-Thank you for partnering
  18. B-Use customer name throughout entire call
  19. O-Thank you for your partnership
  20. I-Call displaying 1FV questioning
  21. O-Call where you added a personal touch
  22. N-We appreciate your partnership
  23. G-Call displaying 1FV closing
  24. O-Thank you for your understanding
  25. I-Set the stage from start to finish
  26. B-call displaying 1fv positioning
  27. G-A where you made a positive impact on customer experience
  28. N-Call where you achieved delivering a tough conversation
  29. N-Your security is our number one priority