Thank youfor yourloyaltyCalldisplaying awarmupbeat toneIappreciateyourpatienceI appreciateyou givingus a callbackWeappreciateyourpartnershipThank youfor yourpartnershipAny callthanking thecustomer forchoosingAmericanExpressCall whereyou addeda personaltouchCallrecognizingcustomerstime isvaluableI appreciateyou forhelping usprotect youraccountA call whereclearexpectationswere setThank youfor takingmy calltodayCall bringingit all togetherusing our 1fvmodelUsecustomernamethroughoutentire callYoursecurity isour numberone prioritycalldisplaying1fvpositioningCall usingyour bestvaluestatementThank you foryourunderstandingCalldisplaying1FVquestioningSet thestagefrom startto finishCalldisplaying1FVopeningCall whereyou achieveddelivering atoughconversationCalldisplaying1FVclosingThankyou forpartneringCalldisplayingactivelisteningI know this isconcerning, Iam here tohelpCall displayingstrongacknowledgmentCalldisplayingcustomerconnectionA where youmade apositive impacton customerexperienceThank youfor yourloyaltyCalldisplaying awarmupbeat toneIappreciateyourpatienceI appreciateyou givingus a callbackWeappreciateyourpartnershipThank youfor yourpartnershipAny callthanking thecustomer forchoosingAmericanExpressCall whereyou addeda personaltouchCallrecognizingcustomerstime isvaluableI appreciateyou forhelping usprotect youraccountA call whereclearexpectationswere setThank youfor takingmy calltodayCall bringingit all togetherusing our 1fvmodelUsecustomernamethroughoutentire callYoursecurity isour numberone prioritycalldisplaying1fvpositioningCall usingyour bestvaluestatementThank you foryourunderstandingCalldisplaying1FVquestioningSet thestagefrom startto finishCalldisplaying1FVopeningCall whereyou achieveddelivering atoughconversationCalldisplaying1FVclosingThankyou forpartneringCalldisplayingactivelisteningI know this isconcerning, Iam here tohelpCall displayingstrongacknowledgmentCalldisplayingcustomerconnectionA where youmade apositive impacton customerexperience

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
G
4
I
5
N
6
O
7
N
8
O
9
B
10
G
11
B
12
I
13
O
14
B
15
N
16
B
17
O
18
O
19
I
20
I
21
I
22
N
23
G
24
I
25
B
26
B
27
N
28
O
29
G
  1. G-Thank you for your loyalty
  2. G-Call displaying a warm upbeat tone
  3. G-I appreciate your patience
  4. I-I appreciate you giving us a call back
  5. N-We appreciate your partnership
  6. O-Thank you for your partnership
  7. N-Any call thanking the customer for choosing American Express
  8. O-Call where you added a personal touch
  9. B-Call recognizing customers time is valuable
  10. G-I appreciate you for helping us protect your account
  11. B-A call where clear expectations were set
  12. I-Thank you for taking my call today
  13. O-Call bringing it all together using our 1fv model
  14. B-Use customer name throughout entire call
  15. N-Your security is our number one priority
  16. B-call displaying 1fv positioning
  17. O-Call using your best value statement
  18. O-Thank you for your understanding
  19. I-Call displaying 1FV questioning
  20. I-Set the stage from start to finish
  21. I-Call displaying 1FV opening
  22. N-Call where you achieved delivering a tough conversation
  23. G-Call displaying 1FV closing
  24. I-Thank you for partnering
  25. B-Call displaying active listening
  26. B-I know this is concerning, I am here to help
  27. N-Call displaying strong acknowledgment
  28. O-Call displaying customer connection
  29. G-A where you made a positive impact on customer experience