Calldisplaying1FVclosingCall usingyour bestvaluestatementUsecustomernamethroughoutentire callCalldisplaying1FVopeningI know this isconcerning, Iam here tohelpCalldisplayingactivelisteningCalldisplaying awarmupbeat toneWeappreciateyourpartnershipCall displayingstrongacknowledgmentCall whereyou addeda personaltouchCallrecognizingcustomerstime isvaluableCall bringingit all togetherusing our 1fvmodelAny callthanking thecustomer forchoosingAmericanExpressThank youfor yourpartnershipcalldisplaying1fvpositioningThankyou forpartneringSet thestagefrom startto finishA call whereclearexpectationswere setThank you foryourunderstandingCalldisplaying1FVquestioningThank youfor yourloyaltyYoursecurity isour numberone priorityCalldisplayingcustomerconnectionThank youfor takingmy calltodayIappreciateyourpatienceI appreciateyou forhelping usprotect youraccountI appreciateyou givingus a callbackA where youmade apositive impacton customerexperienceCall whereyou achieveddelivering atoughconversationCalldisplaying1FVclosingCall usingyour bestvaluestatementUsecustomernamethroughoutentire callCalldisplaying1FVopeningI know this isconcerning, Iam here tohelpCalldisplayingactivelisteningCalldisplaying awarmupbeat toneWeappreciateyourpartnershipCall displayingstrongacknowledgmentCall whereyou addeda personaltouchCallrecognizingcustomerstime isvaluableCall bringingit all togetherusing our 1fvmodelAny callthanking thecustomer forchoosingAmericanExpressThank youfor yourpartnershipcalldisplaying1fvpositioningThankyou forpartneringSet thestagefrom startto finishA call whereclearexpectationswere setThank you foryourunderstandingCalldisplaying1FVquestioningThank youfor yourloyaltyYoursecurity isour numberone priorityCalldisplayingcustomerconnectionThank youfor takingmy calltodayIappreciateyourpatienceI appreciateyou forhelping usprotect youraccountI appreciateyou givingus a callbackA where youmade apositive impacton customerexperienceCall whereyou achieveddelivering atoughconversation

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
I
5
B
6
B
7
G
8
N
9
N
10
O
11
B
12
O
13
N
14
O
15
B
16
I
17
I
18
B
19
O
20
I
21
G
22
N
23
O
24
I
25
G
26
G
27
I
28
G
29
N
  1. G-Call displaying 1FV closing
  2. O-Call using your best value statement
  3. B-Use customer name throughout entire call
  4. I-Call displaying 1FV opening
  5. B-I know this is concerning, I am here to help
  6. B-Call displaying active listening
  7. G-Call displaying a warm upbeat tone
  8. N-We appreciate your partnership
  9. N-Call displaying strong acknowledgment
  10. O-Call where you added a personal touch
  11. B-Call recognizing customers time is valuable
  12. O-Call bringing it all together using our 1fv model
  13. N-Any call thanking the customer for choosing American Express
  14. O-Thank you for your partnership
  15. B-call displaying 1fv positioning
  16. I-Thank you for partnering
  17. I-Set the stage from start to finish
  18. B-A call where clear expectations were set
  19. O-Thank you for your understanding
  20. I-Call displaying 1FV questioning
  21. G-Thank you for your loyalty
  22. N-Your security is our number one priority
  23. O-Call displaying customer connection
  24. I-Thank you for taking my call today
  25. G-I appreciate your patience
  26. G-I appreciate you for helping us protect your account
  27. I-I appreciate you giving us a call back
  28. G-A where you made a positive impact on customer experience
  29. N-Call where you achieved delivering a tough conversation