Thankyou forpartneringYoursecurity isour numberone priorityA where youmade apositive impacton customerexperienceCall bringingit all togetherusing our 1fvmodelCalldisplayingcustomerconnectioncalldisplaying1fvpositioningThank youfor takingmy calltodayCall whereyou addeda personaltouchThank youfor yourpartnershipIappreciateyourpatienceThank youfor yourloyaltyCallrecognizingcustomerstime isvaluableWeappreciateyourpartnershipA call whereclearexpectationswere setUsecustomernamethroughoutentire callCalldisplaying awarmupbeat toneI know this isconcerning, Iam here tohelpCalldisplaying1FVclosingCalldisplayingactivelisteningI appreciateyou forhelping usprotect youraccountCall whereyou achieveddelivering atoughconversationI appreciateyou givingus a callbackSet thestagefrom startto finishCalldisplaying1FVquestioningAny callthanking thecustomer forchoosingAmericanExpressCall usingyour bestvaluestatementThank you foryourunderstandingCall displayingstrongacknowledgmentCalldisplaying1FVopeningThankyou forpartneringYoursecurity isour numberone priorityA where youmade apositive impacton customerexperienceCall bringingit all togetherusing our 1fvmodelCalldisplayingcustomerconnectioncalldisplaying1fvpositioningThank youfor takingmy calltodayCall whereyou addeda personaltouchThank youfor yourpartnershipIappreciateyourpatienceThank youfor yourloyaltyCallrecognizingcustomerstime isvaluableWeappreciateyourpartnershipA call whereclearexpectationswere setUsecustomernamethroughoutentire callCalldisplaying awarmupbeat toneI know this isconcerning, Iam here tohelpCalldisplaying1FVclosingCalldisplayingactivelisteningI appreciateyou forhelping usprotect youraccountCall whereyou achieveddelivering atoughconversationI appreciateyou givingus a callbackSet thestagefrom startto finishCalldisplaying1FVquestioningAny callthanking thecustomer forchoosingAmericanExpressCall usingyour bestvaluestatementThank you foryourunderstandingCall displayingstrongacknowledgmentCalldisplaying1FVopening

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
O
5
O
6
B
7
I
8
O
9
O
10
G
11
G
12
B
13
N
14
B
15
B
16
G
17
B
18
G
19
B
20
G
21
N
22
I
23
I
24
I
25
N
26
O
27
O
28
N
29
I
  1. I-Thank you for partnering
  2. N-Your security is our number one priority
  3. G-A where you made a positive impact on customer experience
  4. O-Call bringing it all together using our 1fv model
  5. O-Call displaying customer connection
  6. B-call displaying 1fv positioning
  7. I-Thank you for taking my call today
  8. O-Call where you added a personal touch
  9. O-Thank you for your partnership
  10. G-I appreciate your patience
  11. G-Thank you for your loyalty
  12. B-Call recognizing customers time is valuable
  13. N-We appreciate your partnership
  14. B-A call where clear expectations were set
  15. B-Use customer name throughout entire call
  16. G-Call displaying a warm upbeat tone
  17. B-I know this is concerning, I am here to help
  18. G-Call displaying 1FV closing
  19. B-Call displaying active listening
  20. G-I appreciate you for helping us protect your account
  21. N-Call where you achieved delivering a tough conversation
  22. I-I appreciate you giving us a call back
  23. I-Set the stage from start to finish
  24. I-Call displaying 1FV questioning
  25. N-Any call thanking the customer for choosing American Express
  26. O-Call using your best value statement
  27. O-Thank you for your understanding
  28. N-Call displaying strong acknowledgment
  29. I-Call displaying 1FV opening