Call whereyou achieveddelivering atoughconversationYoursecurity isour numberone priorityUsecustomernamethroughoutentire callCalldisplaying1FVopeningSet thestagefrom startto finishWeappreciateyourpartnershipI appreciateyou forhelping usprotect youraccountA call whereclearexpectationswere setCall whereyou addeda personaltouchcalldisplaying1fvpositioningThank youfor yourpartnershipCallrecognizingcustomerstime isvaluableThank youfor yourloyaltyI know this isconcerning, Iam here tohelpIappreciateyourpatienceThankyou forpartneringCalldisplaying awarmupbeat toneThank youfor takingmy calltodayAny callthanking thecustomer forchoosingAmericanExpressCalldisplaying1FVquestioningCall displayingstrongacknowledgmentI appreciateyou givingus a callbackCall usingyour bestvaluestatementA where youmade apositive impacton customerexperienceCall bringingit all togetherusing our 1fvmodelCalldisplayingactivelisteningThank you foryourunderstandingCalldisplaying1FVclosingCalldisplayingcustomerconnectionCall whereyou achieveddelivering atoughconversationYoursecurity isour numberone priorityUsecustomernamethroughoutentire callCalldisplaying1FVopeningSet thestagefrom startto finishWeappreciateyourpartnershipI appreciateyou forhelping usprotect youraccountA call whereclearexpectationswere setCall whereyou addeda personaltouchcalldisplaying1fvpositioningThank youfor yourpartnershipCallrecognizingcustomerstime isvaluableThank youfor yourloyaltyI know this isconcerning, Iam here tohelpIappreciateyourpatienceThankyou forpartneringCalldisplaying awarmupbeat toneThank youfor takingmy calltodayAny callthanking thecustomer forchoosingAmericanExpressCalldisplaying1FVquestioningCall displayingstrongacknowledgmentI appreciateyou givingus a callbackCall usingyour bestvaluestatementA where youmade apositive impacton customerexperienceCall bringingit all togetherusing our 1fvmodelCalldisplayingactivelisteningThank you foryourunderstandingCalldisplaying1FVclosingCalldisplayingcustomerconnection

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
I
5
I
6
N
7
G
8
B
9
O
10
B
11
O
12
B
13
G
14
B
15
G
16
I
17
G
18
I
19
N
20
I
21
N
22
I
23
O
24
G
25
O
26
B
27
O
28
G
29
O
  1. N-Call where you achieved delivering a tough conversation
  2. N-Your security is our number one priority
  3. B-Use customer name throughout entire call
  4. I-Call displaying 1FV opening
  5. I-Set the stage from start to finish
  6. N-We appreciate your partnership
  7. G-I appreciate you for helping us protect your account
  8. B-A call where clear expectations were set
  9. O-Call where you added a personal touch
  10. B-call displaying 1fv positioning
  11. O-Thank you for your partnership
  12. B-Call recognizing customers time is valuable
  13. G-Thank you for your loyalty
  14. B-I know this is concerning, I am here to help
  15. G-I appreciate your patience
  16. I-Thank you for partnering
  17. G-Call displaying a warm upbeat tone
  18. I-Thank you for taking my call today
  19. N-Any call thanking the customer for choosing American Express
  20. I-Call displaying 1FV questioning
  21. N-Call displaying strong acknowledgment
  22. I-I appreciate you giving us a call back
  23. O-Call using your best value statement
  24. G-A where you made a positive impact on customer experience
  25. O-Call bringing it all together using our 1fv model
  26. B-Call displaying active listening
  27. O-Thank you for your understanding
  28. G-Call displaying 1FV closing
  29. O-Call displaying customer connection