(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
I-Thank you for partnering
N-Your security is our number one priority
G-A where you made a positive impact on customer experience
O-Call bringing it all together using our 1fv model
O-Call displaying customer connection
B-call displaying 1fv positioning
I-Thank you for taking my call today
O-Call where you added a personal touch
O-Thank you for your partnership
G-I appreciate your patience
G-Thank you for your loyalty
B-Call recognizing customers time is valuable
N-We appreciate your partnership
B-A call where clear expectations were set
B-Use customer name throughout entire call
G-Call displaying a warm upbeat tone
B-I know this is concerning, I am here to help
G-Call displaying 1FV closing
B-Call displaying
active listening
G-I appreciate you for helping us protect your account
N-Call where you achieved delivering a tough conversation
I-I appreciate you giving us a call back
I-Set the stage from start to finish
I-Call displaying 1FV questioning
N-Any call thanking the customer for choosing American Express