I know this isconcerning, Iam here tohelpThank youfor takingmy calltodayCalldisplayingactivelisteningCalldisplaying awarmupbeat tonecalldisplaying1fvpositioningThankyou forpartneringCall displayingstrongacknowledgmentA call whereclearexpectationswere setA where youmade apositive impacton customerexperienceCalldisplaying1FVquestioningCalldisplaying1FVopeningCalldisplaying1FVclosingI appreciateyou forhelping usprotect youraccountI appreciateyou givingus a callbackCall usingyour bestvaluestatementUsecustomernamethroughoutentire callThank you foryourunderstandingYoursecurity isour numberone prioritySet thestagefrom startto finishAny callthanking thecustomer forchoosingAmericanExpressThank youfor yourloyaltyCall whereyou addeda personaltouchCalldisplayingcustomerconnectionWeappreciateyourpartnershipIappreciateyourpatienceCall whereyou achieveddelivering atoughconversationCall bringingit all togetherusing our 1fvmodelThank youfor yourpartnershipCallrecognizingcustomerstime isvaluableI know this isconcerning, Iam here tohelpThank youfor takingmy calltodayCalldisplayingactivelisteningCalldisplaying awarmupbeat tonecalldisplaying1fvpositioningThankyou forpartneringCall displayingstrongacknowledgmentA call whereclearexpectationswere setA where youmade apositive impacton customerexperienceCalldisplaying1FVquestioningCalldisplaying1FVopeningCalldisplaying1FVclosingI appreciateyou forhelping usprotect youraccountI appreciateyou givingus a callbackCall usingyour bestvaluestatementUsecustomernamethroughoutentire callThank you foryourunderstandingYoursecurity isour numberone prioritySet thestagefrom startto finishAny callthanking thecustomer forchoosingAmericanExpressThank youfor yourloyaltyCall whereyou addeda personaltouchCalldisplayingcustomerconnectionWeappreciateyourpartnershipIappreciateyourpatienceCall whereyou achieveddelivering atoughconversationCall bringingit all togetherusing our 1fvmodelThank youfor yourpartnershipCallrecognizingcustomerstime isvaluable

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
B
4
G
5
B
6
I
7
N
8
B
9
G
10
I
11
I
12
G
13
G
14
I
15
O
16
B
17
O
18
N
19
I
20
N
21
G
22
O
23
O
24
N
25
G
26
N
27
O
28
O
29
B
  1. B-I know this is concerning, I am here to help
  2. I-Thank you for taking my call today
  3. B-Call displaying active listening
  4. G-Call displaying a warm upbeat tone
  5. B-call displaying 1fv positioning
  6. I-Thank you for partnering
  7. N-Call displaying strong acknowledgment
  8. B-A call where clear expectations were set
  9. G-A where you made a positive impact on customer experience
  10. I-Call displaying 1FV questioning
  11. I-Call displaying 1FV opening
  12. G-Call displaying 1FV closing
  13. G-I appreciate you for helping us protect your account
  14. I-I appreciate you giving us a call back
  15. O-Call using your best value statement
  16. B-Use customer name throughout entire call
  17. O-Thank you for your understanding
  18. N-Your security is our number one priority
  19. I-Set the stage from start to finish
  20. N-Any call thanking the customer for choosing American Express
  21. G-Thank you for your loyalty
  22. O-Call where you added a personal touch
  23. O-Call displaying customer connection
  24. N-We appreciate your partnership
  25. G-I appreciate your patience
  26. N-Call where you achieved delivering a tough conversation
  27. O-Call bringing it all together using our 1fv model
  28. O-Thank you for your partnership
  29. B-Call recognizing customers time is valuable