Calldisplaying1FVclosingThank youfor takingmy calltodayCall whereyou achieveddelivering atoughconversationcalldisplaying1fvpositioningUsecustomernamethroughoutentire callWeappreciateyourpartnershipCalldisplaying1FVopeningThankyou forpartneringThank youfor yourpartnershipCall usingyour bestvaluestatementCalldisplaying awarmupbeat toneThank youfor yourloyaltyI appreciateyou forhelping usprotect youraccountCall whereyou addeda personaltouchSet thestagefrom startto finishAny callthanking thecustomer forchoosingAmericanExpressThank you foryourunderstandingCall bringingit all togetherusing our 1fvmodelCalldisplaying1FVquestioningCallrecognizingcustomerstime isvaluableCall displayingstrongacknowledgmentI appreciateyou givingus a callbackYoursecurity isour numberone priorityA where youmade apositive impacton customerexperienceIappreciateyourpatienceA call whereclearexpectationswere setCalldisplayingactivelisteningI know this isconcerning, Iam here tohelpCalldisplayingcustomerconnectionCalldisplaying1FVclosingThank youfor takingmy calltodayCall whereyou achieveddelivering atoughconversationcalldisplaying1fvpositioningUsecustomernamethroughoutentire callWeappreciateyourpartnershipCalldisplaying1FVopeningThankyou forpartneringThank youfor yourpartnershipCall usingyour bestvaluestatementCalldisplaying awarmupbeat toneThank youfor yourloyaltyI appreciateyou forhelping usprotect youraccountCall whereyou addeda personaltouchSet thestagefrom startto finishAny callthanking thecustomer forchoosingAmericanExpressThank you foryourunderstandingCall bringingit all togetherusing our 1fvmodelCalldisplaying1FVquestioningCallrecognizingcustomerstime isvaluableCall displayingstrongacknowledgmentI appreciateyou givingus a callbackYoursecurity isour numberone priorityA where youmade apositive impacton customerexperienceIappreciateyourpatienceA call whereclearexpectationswere setCalldisplayingactivelisteningI know this isconcerning, Iam here tohelpCalldisplayingcustomerconnection

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
N
4
B
5
B
6
N
7
I
8
I
9
O
10
O
11
G
12
G
13
G
14
O
15
I
16
N
17
O
18
O
19
I
20
B
21
N
22
I
23
N
24
G
25
G
26
B
27
B
28
B
29
O
  1. G-Call displaying 1FV closing
  2. I-Thank you for taking my call today
  3. N-Call where you achieved delivering a tough conversation
  4. B-call displaying 1fv positioning
  5. B-Use customer name throughout entire call
  6. N-We appreciate your partnership
  7. I-Call displaying 1FV opening
  8. I-Thank you for partnering
  9. O-Thank you for your partnership
  10. O-Call using your best value statement
  11. G-Call displaying a warm upbeat tone
  12. G-Thank you for your loyalty
  13. G-I appreciate you for helping us protect your account
  14. O-Call where you added a personal touch
  15. I-Set the stage from start to finish
  16. N-Any call thanking the customer for choosing American Express
  17. O-Thank you for your understanding
  18. O-Call bringing it all together using our 1fv model
  19. I-Call displaying 1FV questioning
  20. B-Call recognizing customers time is valuable
  21. N-Call displaying strong acknowledgment
  22. I-I appreciate you giving us a call back
  23. N-Your security is our number one priority
  24. G-A where you made a positive impact on customer experience
  25. G-I appreciate your patience
  26. B-A call where clear expectations were set
  27. B-Call displaying active listening
  28. B-I know this is concerning, I am here to help
  29. O-Call displaying customer connection