calldisplaying1fvpositioningI appreciateyou forhelping usprotect youraccountCall bringingit all togetherusing our 1fvmodelCall whereyou addeda personaltouchUsecustomernamethroughoutentire callA where youmade apositive impacton customerexperienceI appreciateyou givingus a callbackWeappreciateyourpartnershipThank youfor yourpartnershipAny callthanking thecustomer forchoosingAmericanExpressCall displayingstrongacknowledgmentSet thestagefrom startto finishA call whereclearexpectationswere setCalldisplaying1FVclosingIappreciateyourpatienceCall whereyou achieveddelivering atoughconversationI know this isconcerning, Iam here tohelpThank you foryourunderstandingCalldisplayingcustomerconnectionCalldisplaying1FVquestioningCall usingyour bestvaluestatementCalldisplayingactivelisteningThank youfor yourloyaltyThank youfor takingmy calltodayThankyou forpartneringCalldisplaying1FVopeningCalldisplaying awarmupbeat toneYoursecurity isour numberone priorityCallrecognizingcustomerstime isvaluablecalldisplaying1fvpositioningI appreciateyou forhelping usprotect youraccountCall bringingit all togetherusing our 1fvmodelCall whereyou addeda personaltouchUsecustomernamethroughoutentire callA where youmade apositive impacton customerexperienceI appreciateyou givingus a callbackWeappreciateyourpartnershipThank youfor yourpartnershipAny callthanking thecustomer forchoosingAmericanExpressCall displayingstrongacknowledgmentSet thestagefrom startto finishA call whereclearexpectationswere setCalldisplaying1FVclosingIappreciateyourpatienceCall whereyou achieveddelivering atoughconversationI know this isconcerning, Iam here tohelpThank you foryourunderstandingCalldisplayingcustomerconnectionCalldisplaying1FVquestioningCall usingyour bestvaluestatementCalldisplayingactivelisteningThank youfor yourloyaltyThank youfor takingmy calltodayThankyou forpartneringCalldisplaying1FVopeningCalldisplaying awarmupbeat toneYoursecurity isour numberone priorityCallrecognizingcustomerstime isvaluable

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
O
5
B
6
G
7
I
8
N
9
O
10
N
11
N
12
I
13
B
14
G
15
G
16
N
17
B
18
O
19
O
20
I
21
O
22
B
23
G
24
I
25
I
26
I
27
G
28
N
29
B
  1. B-call displaying 1fv positioning
  2. G-I appreciate you for helping us protect your account
  3. O-Call bringing it all together using our 1fv model
  4. O-Call where you added a personal touch
  5. B-Use customer name throughout entire call
  6. G-A where you made a positive impact on customer experience
  7. I-I appreciate you giving us a call back
  8. N-We appreciate your partnership
  9. O-Thank you for your partnership
  10. N-Any call thanking the customer for choosing American Express
  11. N-Call displaying strong acknowledgment
  12. I-Set the stage from start to finish
  13. B-A call where clear expectations were set
  14. G-Call displaying 1FV closing
  15. G-I appreciate your patience
  16. N-Call where you achieved delivering a tough conversation
  17. B-I know this is concerning, I am here to help
  18. O-Thank you for your understanding
  19. O-Call displaying customer connection
  20. I-Call displaying 1FV questioning
  21. O-Call using your best value statement
  22. B-Call displaying active listening
  23. G-Thank you for your loyalty
  24. I-Thank you for taking my call today
  25. I-Thank you for partnering
  26. I-Call displaying 1FV opening
  27. G-Call displaying a warm upbeat tone
  28. N-Your security is our number one priority
  29. B-Call recognizing customers time is valuable