calldisplaying1fvpositioningWeappreciateyourpartnershipCall whereyou achieveddelivering atoughconversationCall whereyou addeda personaltouchCallrecognizingcustomerstime isvaluableA call whereclearexpectationswere setCall usingyour bestvaluestatementCalldisplaying1FVopeningThank you foryourunderstandingThank youfor takingmy calltodayCall displayingstrongacknowledgmentCalldisplaying1FVquestioningCalldisplaying1FVclosingCall bringingit all togetherusing our 1fvmodelCalldisplayingcustomerconnectionUsecustomernamethroughoutentire callI appreciateyou givingus a callbackSet thestagefrom startto finishThank youfor yourloyaltyI appreciateyou forhelping usprotect youraccountCalldisplaying awarmupbeat toneThankyou forpartneringYoursecurity isour numberone priorityIappreciateyourpatienceI know this isconcerning, Iam here tohelpA where youmade apositive impacton customerexperienceAny callthanking thecustomer forchoosingAmericanExpressCalldisplayingactivelisteningThank youfor yourpartnershipcalldisplaying1fvpositioningWeappreciateyourpartnershipCall whereyou achieveddelivering atoughconversationCall whereyou addeda personaltouchCallrecognizingcustomerstime isvaluableA call whereclearexpectationswere setCall usingyour bestvaluestatementCalldisplaying1FVopeningThank you foryourunderstandingThank youfor takingmy calltodayCall displayingstrongacknowledgmentCalldisplaying1FVquestioningCalldisplaying1FVclosingCall bringingit all togetherusing our 1fvmodelCalldisplayingcustomerconnectionUsecustomernamethroughoutentire callI appreciateyou givingus a callbackSet thestagefrom startto finishThank youfor yourloyaltyI appreciateyou forhelping usprotect youraccountCalldisplaying awarmupbeat toneThankyou forpartneringYoursecurity isour numberone priorityIappreciateyourpatienceI know this isconcerning, Iam here tohelpA where youmade apositive impacton customerexperienceAny callthanking thecustomer forchoosingAmericanExpressCalldisplayingactivelisteningThank youfor yourpartnership

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
N
4
O
5
B
6
B
7
O
8
I
9
O
10
I
11
N
12
I
13
G
14
O
15
O
16
B
17
I
18
I
19
G
20
G
21
G
22
I
23
N
24
G
25
B
26
G
27
N
28
B
29
O
  1. B-call displaying 1fv positioning
  2. N-We appreciate your partnership
  3. N-Call where you achieved delivering a tough conversation
  4. O-Call where you added a personal touch
  5. B-Call recognizing customers time is valuable
  6. B-A call where clear expectations were set
  7. O-Call using your best value statement
  8. I-Call displaying 1FV opening
  9. O-Thank you for your understanding
  10. I-Thank you for taking my call today
  11. N-Call displaying strong acknowledgment
  12. I-Call displaying 1FV questioning
  13. G-Call displaying 1FV closing
  14. O-Call bringing it all together using our 1fv model
  15. O-Call displaying customer connection
  16. B-Use customer name throughout entire call
  17. I-I appreciate you giving us a call back
  18. I-Set the stage from start to finish
  19. G-Thank you for your loyalty
  20. G-I appreciate you for helping us protect your account
  21. G-Call displaying a warm upbeat tone
  22. I-Thank you for partnering
  23. N-Your security is our number one priority
  24. G-I appreciate your patience
  25. B-I know this is concerning, I am here to help
  26. G-A where you made a positive impact on customer experience
  27. N-Any call thanking the customer for choosing American Express
  28. B-Call displaying active listening
  29. O-Thank you for your partnership