Usecustomernamethroughoutentire callCall displayingstrongacknowledgmentI appreciateyou forhelping usprotect youraccountCall whereyou addeda personaltouchIappreciateyourpatiencecalldisplaying1fvpositioningCalldisplayingactivelisteningCall usingyour bestvaluestatementA where youmade apositive impacton customerexperienceI know this isconcerning, Iam here tohelpCall bringingit all togetherusing our 1fvmodelSet thestagefrom startto finishThank youfor yourloyaltyI appreciateyou givingus a callbackCalldisplayingcustomerconnectionThank youfor yourpartnershipCalldisplaying1FVquestioningA call whereclearexpectationswere setAny callthanking thecustomer forchoosingAmericanExpressCalldisplaying1FVclosingCalldisplaying1FVopeningWeappreciateyourpartnershipThank youfor takingmy calltodayThank you foryourunderstandingCalldisplaying awarmupbeat toneCallrecognizingcustomerstime isvaluableYoursecurity isour numberone priorityCall whereyou achieveddelivering atoughconversationThankyou forpartneringUsecustomernamethroughoutentire callCall displayingstrongacknowledgmentI appreciateyou forhelping usprotect youraccountCall whereyou addeda personaltouchIappreciateyourpatiencecalldisplaying1fvpositioningCalldisplayingactivelisteningCall usingyour bestvaluestatementA where youmade apositive impacton customerexperienceI know this isconcerning, Iam here tohelpCall bringingit all togetherusing our 1fvmodelSet thestagefrom startto finishThank youfor yourloyaltyI appreciateyou givingus a callbackCalldisplayingcustomerconnectionThank youfor yourpartnershipCalldisplaying1FVquestioningA call whereclearexpectationswere setAny callthanking thecustomer forchoosingAmericanExpressCalldisplaying1FVclosingCalldisplaying1FVopeningWeappreciateyourpartnershipThank youfor takingmy calltodayThank you foryourunderstandingCalldisplaying awarmupbeat toneCallrecognizingcustomerstime isvaluableYoursecurity isour numberone priorityCall whereyou achieveddelivering atoughconversationThankyou forpartnering

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
O
5
G
6
B
7
B
8
O
9
G
10
B
11
O
12
I
13
G
14
I
15
O
16
O
17
I
18
B
19
N
20
G
21
I
22
N
23
I
24
O
25
G
26
B
27
N
28
N
29
I
  1. B-Use customer name throughout entire call
  2. N-Call displaying strong acknowledgment
  3. G-I appreciate you for helping us protect your account
  4. O-Call where you added a personal touch
  5. G-I appreciate your patience
  6. B-call displaying 1fv positioning
  7. B-Call displaying active listening
  8. O-Call using your best value statement
  9. G-A where you made a positive impact on customer experience
  10. B-I know this is concerning, I am here to help
  11. O-Call bringing it all together using our 1fv model
  12. I-Set the stage from start to finish
  13. G-Thank you for your loyalty
  14. I-I appreciate you giving us a call back
  15. O-Call displaying customer connection
  16. O-Thank you for your partnership
  17. I-Call displaying 1FV questioning
  18. B-A call where clear expectations were set
  19. N-Any call thanking the customer for choosing American Express
  20. G-Call displaying 1FV closing
  21. I-Call displaying 1FV opening
  22. N-We appreciate your partnership
  23. I-Thank you for taking my call today
  24. O-Thank you for your understanding
  25. G-Call displaying a warm upbeat tone
  26. B-Call recognizing customers time is valuable
  27. N-Your security is our number one priority
  28. N-Call where you achieved delivering a tough conversation
  29. I-Thank you for partnering