Thankyou forpartneringI appreciateyou forhelping usprotect youraccountCallrecognizingcustomerstime isvaluableCalldisplaying1FVopeningThank youfor yourpartnershipCalldisplayingactivelisteningcalldisplaying1fvpositioningCall bringingit all togetherusing our 1fvmodelA call whereclearexpectationswere setCall displayingstrongacknowledgmentA where youmade apositive impacton customerexperienceI know this isconcerning, Iam here tohelpUsecustomernamethroughoutentire callThank youfor yourloyaltyIappreciateyourpatienceCall usingyour bestvaluestatementCall whereyou addeda personaltouchAny callthanking thecustomer forchoosingAmericanExpressCall whereyou achieveddelivering atoughconversationYoursecurity isour numberone priorityCalldisplaying1FVclosingThank you foryourunderstandingWeappreciateyourpartnershipCalldisplaying1FVquestioningSet thestagefrom startto finishCalldisplaying awarmupbeat toneI appreciateyou givingus a callbackCalldisplayingcustomerconnectionThank youfor takingmy calltodayThankyou forpartneringI appreciateyou forhelping usprotect youraccountCallrecognizingcustomerstime isvaluableCalldisplaying1FVopeningThank youfor yourpartnershipCalldisplayingactivelisteningcalldisplaying1fvpositioningCall bringingit all togetherusing our 1fvmodelA call whereclearexpectationswere setCall displayingstrongacknowledgmentA where youmade apositive impacton customerexperienceI know this isconcerning, Iam here tohelpUsecustomernamethroughoutentire callThank youfor yourloyaltyIappreciateyourpatienceCall usingyour bestvaluestatementCall whereyou addeda personaltouchAny callthanking thecustomer forchoosingAmericanExpressCall whereyou achieveddelivering atoughconversationYoursecurity isour numberone priorityCalldisplaying1FVclosingThank you foryourunderstandingWeappreciateyourpartnershipCalldisplaying1FVquestioningSet thestagefrom startto finishCalldisplaying awarmupbeat toneI appreciateyou givingus a callbackCalldisplayingcustomerconnectionThank youfor takingmy calltoday

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
I
5
O
6
B
7
B
8
O
9
B
10
N
11
G
12
B
13
B
14
G
15
G
16
O
17
O
18
N
19
N
20
N
21
G
22
O
23
N
24
I
25
I
26
G
27
I
28
O
29
I
  1. I-Thank you for partnering
  2. G-I appreciate you for helping us protect your account
  3. B-Call recognizing customers time is valuable
  4. I-Call displaying 1FV opening
  5. O-Thank you for your partnership
  6. B-Call displaying active listening
  7. B-call displaying 1fv positioning
  8. O-Call bringing it all together using our 1fv model
  9. B-A call where clear expectations were set
  10. N-Call displaying strong acknowledgment
  11. G-A where you made a positive impact on customer experience
  12. B-I know this is concerning, I am here to help
  13. B-Use customer name throughout entire call
  14. G-Thank you for your loyalty
  15. G-I appreciate your patience
  16. O-Call using your best value statement
  17. O-Call where you added a personal touch
  18. N-Any call thanking the customer for choosing American Express
  19. N-Call where you achieved delivering a tough conversation
  20. N-Your security is our number one priority
  21. G-Call displaying 1FV closing
  22. O-Thank you for your understanding
  23. N-We appreciate your partnership
  24. I-Call displaying 1FV questioning
  25. I-Set the stage from start to finish
  26. G-Call displaying a warm upbeat tone
  27. I-I appreciate you giving us a call back
  28. O-Call displaying customer connection
  29. I-Thank you for taking my call today