Yoursecurity isour numberone priorityCalldisplayingcustomerconnectionWeappreciateyourpartnershipCall displayingstrongacknowledgmentCall bringingit all togetherusing our 1fvmodelI know this isconcerning, Iam here tohelpCalldisplaying awarmupbeat toneAny callthanking thecustomer forchoosingAmericanExpressCalldisplaying1FVopeningCalldisplaying1FVquestioningSet thestagefrom startto finishThank youfor yourpartnershipCalldisplayingactivelisteningThankyou forpartneringIappreciateyourpatienceCallrecognizingcustomerstime isvaluableCalldisplaying1FVclosingCall whereyou addeda personaltouchCall usingyour bestvaluestatementI appreciateyou givingus a callbackThank youfor yourloyaltyThank you foryourunderstandingI appreciateyou forhelping usprotect youraccountA where youmade apositive impacton customerexperienceCall whereyou achieveddelivering atoughconversationcalldisplaying1fvpositioningUsecustomernamethroughoutentire callA call whereclearexpectationswere setThank youfor takingmy calltodayYoursecurity isour numberone priorityCalldisplayingcustomerconnectionWeappreciateyourpartnershipCall displayingstrongacknowledgmentCall bringingit all togetherusing our 1fvmodelI know this isconcerning, Iam here tohelpCalldisplaying awarmupbeat toneAny callthanking thecustomer forchoosingAmericanExpressCalldisplaying1FVopeningCalldisplaying1FVquestioningSet thestagefrom startto finishThank youfor yourpartnershipCalldisplayingactivelisteningThankyou forpartneringIappreciateyourpatienceCallrecognizingcustomerstime isvaluableCalldisplaying1FVclosingCall whereyou addeda personaltouchCall usingyour bestvaluestatementI appreciateyou givingus a callbackThank youfor yourloyaltyThank you foryourunderstandingI appreciateyou forhelping usprotect youraccountA where youmade apositive impacton customerexperienceCall whereyou achieveddelivering atoughconversationcalldisplaying1fvpositioningUsecustomernamethroughoutentire callA call whereclearexpectationswere setThank youfor takingmy calltoday

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
N
5
O
6
B
7
G
8
N
9
I
10
I
11
I
12
O
13
B
14
I
15
G
16
B
17
G
18
O
19
O
20
I
21
G
22
O
23
G
24
G
25
N
26
B
27
B
28
B
29
I
  1. N-Your security is our number one priority
  2. O-Call displaying customer connection
  3. N-We appreciate your partnership
  4. N-Call displaying strong acknowledgment
  5. O-Call bringing it all together using our 1fv model
  6. B-I know this is concerning, I am here to help
  7. G-Call displaying a warm upbeat tone
  8. N-Any call thanking the customer for choosing American Express
  9. I-Call displaying 1FV opening
  10. I-Call displaying 1FV questioning
  11. I-Set the stage from start to finish
  12. O-Thank you for your partnership
  13. B-Call displaying active listening
  14. I-Thank you for partnering
  15. G-I appreciate your patience
  16. B-Call recognizing customers time is valuable
  17. G-Call displaying 1FV closing
  18. O-Call where you added a personal touch
  19. O-Call using your best value statement
  20. I-I appreciate you giving us a call back
  21. G-Thank you for your loyalty
  22. O-Thank you for your understanding
  23. G-I appreciate you for helping us protect your account
  24. G-A where you made a positive impact on customer experience
  25. N-Call where you achieved delivering a tough conversation
  26. B-call displaying 1fv positioning
  27. B-Use customer name throughout entire call
  28. B-A call where clear expectations were set
  29. I-Thank you for taking my call today