calldisplaying1fvpositioningI know this isconcerning, Iam here tohelpThank youfor yourloyaltyI appreciateyou forhelping usprotect youraccountThank you foryourunderstandingWeappreciateyourpartnershipCalldisplayingcustomerconnectionSet thestagefrom startto finishUsecustomernamethroughoutentire callI appreciateyou givingus a callbackCall displayingstrongacknowledgmentCall bringingit all togetherusing our 1fvmodelA call whereclearexpectationswere setYoursecurity isour numberone priorityThank youfor yourpartnershipCall whereyou addeda personaltouchAny callthanking thecustomer forchoosingAmericanExpressCalldisplaying awarmupbeat toneThankyou forpartneringCallrecognizingcustomerstime isvaluableCall usingyour bestvaluestatementIappreciateyourpatienceCalldisplayingactivelisteningCalldisplaying1FVclosingA where youmade apositive impacton customerexperienceCall whereyou achieveddelivering atoughconversationCalldisplaying1FVopeningThank youfor takingmy calltodayCalldisplaying1FVquestioningcalldisplaying1fvpositioningI know this isconcerning, Iam here tohelpThank youfor yourloyaltyI appreciateyou forhelping usprotect youraccountThank you foryourunderstandingWeappreciateyourpartnershipCalldisplayingcustomerconnectionSet thestagefrom startto finishUsecustomernamethroughoutentire callI appreciateyou givingus a callbackCall displayingstrongacknowledgmentCall bringingit all togetherusing our 1fvmodelA call whereclearexpectationswere setYoursecurity isour numberone priorityThank youfor yourpartnershipCall whereyou addeda personaltouchAny callthanking thecustomer forchoosingAmericanExpressCalldisplaying awarmupbeat toneThankyou forpartneringCallrecognizingcustomerstime isvaluableCall usingyour bestvaluestatementIappreciateyourpatienceCalldisplayingactivelisteningCalldisplaying1FVclosingA where youmade apositive impacton customerexperienceCall whereyou achieveddelivering atoughconversationCalldisplaying1FVopeningThank youfor takingmy calltodayCalldisplaying1FVquestioning

Customer First Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
G
5
O
6
N
7
O
8
I
9
B
10
I
11
N
12
O
13
B
14
N
15
O
16
O
17
N
18
G
19
I
20
B
21
O
22
G
23
B
24
G
25
G
26
N
27
I
28
I
29
I
  1. B-call displaying 1fv positioning
  2. B-I know this is concerning, I am here to help
  3. G-Thank you for your loyalty
  4. G-I appreciate you for helping us protect your account
  5. O-Thank you for your understanding
  6. N-We appreciate your partnership
  7. O-Call displaying customer connection
  8. I-Set the stage from start to finish
  9. B-Use customer name throughout entire call
  10. I-I appreciate you giving us a call back
  11. N-Call displaying strong acknowledgment
  12. O-Call bringing it all together using our 1fv model
  13. B-A call where clear expectations were set
  14. N-Your security is our number one priority
  15. O-Thank you for your partnership
  16. O-Call where you added a personal touch
  17. N-Any call thanking the customer for choosing American Express
  18. G-Call displaying a warm upbeat tone
  19. I-Thank you for partnering
  20. B-Call recognizing customers time is valuable
  21. O-Call using your best value statement
  22. G-I appreciate your patience
  23. B-Call displaying active listening
  24. G-Call displaying 1FV closing
  25. G-A where you made a positive impact on customer experience
  26. N-Call where you achieved delivering a tough conversation
  27. I-Call displaying 1FV opening
  28. I-Thank you for taking my call today
  29. I-Call displaying 1FV questioning