Fee Waivers Customer Service with a smile May I please... How can I help Good Afternoon Is there anything else I can assist you with Product Knowledge Empathy CSS Profile Right words can make a difference I can see why you feel that way Allow me a moment to look into that for you I agree Verify Information Additional Assistance Terrific Agents Custodial Parent Listen to the customer's concern I do appreciate your patience Power Builder Acknowledging Statement Keep your voice enthusiastic Thank you for holding Call Flow Chart Fee Waivers Customer Service with a smile May I please... How can I help Good Afternoon Is there anything else I can assist you with Product Knowledge Empathy CSS Profile Right words can make a difference I can see why you feel that way Allow me a moment to look into that for you I agree Verify Information Additional Assistance Terrific Agents Custodial Parent Listen to the customer's concern I do appreciate your patience Power Builder Acknowledging Statement Keep your voice enthusiastic Thank you for holding Call Flow Chart
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Fee Waivers
Customer Service with a smile
May I please...
How can I help
Good Afternoon
Is there anything else I can assist you with
Product Knowledge
Empathy
CSS
Profile
Right words can make a difference
I can see why you feel that way
Allow me a moment to look into that for you
I agree
Verify Information
Additional Assistance
Terrific Agents
Custodial
Parent
Listen to the customer's concern
I do appreciate your patience
Power
Builder
Acknowledging Statement
Keep your voice enthusiastic
Thank you for holding
Call Flow Chart