Empathy Call Flow Chart I do appreciate your patience May I please... I agree How can I help Additional Assistance I can see why you feel that way Acknowledging Statement Customer Service with a smile Listen to the customer's concern Thank you for holding Terrific Agents Power Builder CSS Profile Right words can make a difference Allow me a moment to look into that for you Keep your voice enthusiastic Fee Waivers Is there anything else I can assist you with Custodial Parent Good Afternoon Verify Information Product Knowledge Empathy Call Flow Chart I do appreciate your patience May I please... I agree How can I help Additional Assistance I can see why you feel that way Acknowledging Statement Customer Service with a smile Listen to the customer's concern Thank you for holding Terrific Agents Power Builder CSS Profile Right words can make a difference Allow me a moment to look into that for you Keep your voice enthusiastic Fee Waivers Is there anything else I can assist you with Custodial Parent Good Afternoon Verify Information Product Knowledge
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Empathy
Call Flow Chart
I do appreciate your patience
May I please...
I agree
How can I help
Additional Assistance
I can see why you feel that way
Acknowledging Statement
Customer Service with a smile
Listen to the customer's concern
Thank you for holding
Terrific Agents
Power
Builder
CSS
Profile
Right words can make a difference
Allow me a moment to look into that for you
Keep your voice enthusiastic
Fee Waivers
Is there anything else I can assist you with
Custodial
Parent
Good Afternoon
Verify Information
Product Knowledge