AcknowledgingStatementCSSProfileKeep yourvoiceenthusiasticCustomerServicewith asmileAdditionalAssistanceI can seewhy youfeel thatwayProductKnowledgeI doappreciateyourpatienceGoodAfternoonTerrificAgentsAllow me amoment tolook intothat for youFeeWaiversVerifyInformationIs thereanything elseI can assistyou withEmpathyListen tothecustomer'sconcernRightwords canmake adifferenceCallFlowChartThankyou forholdingPowerBuilderMay Iplease...IagreeCustodialParentHowcan IhelpAcknowledgingStatementCSSProfileKeep yourvoiceenthusiasticCustomerServicewith asmileAdditionalAssistanceI can seewhy youfeel thatwayProductKnowledgeI doappreciateyourpatienceGoodAfternoonTerrificAgentsAllow me amoment tolook intothat for youFeeWaiversVerifyInformationIs thereanything elseI can assistyou withEmpathyListen tothecustomer'sconcernRightwords canmake adifferenceCallFlowChartThankyou forholdingPowerBuilderMay Iplease...IagreeCustodialParentHowcan Ihelp

COLLEGE BOARD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledging Statement
  2. CSS Profile
  3. Keep your voice enthusiastic
  4. Customer Service with a smile
  5. Additional Assistance
  6. I can see why you feel that way
  7. Product Knowledge
  8. I do appreciate your patience
  9. Good Afternoon
  10. Terrific Agents
  11. Allow me a moment to look into that for you
  12. Fee Waivers
  13. Verify Information
  14. Is there anything else I can assist you with
  15. Empathy
  16. Listen to the customer's concern
  17. Right words can make a difference
  18. Call Flow Chart
  19. Thank you for holding
  20. Power Builder
  21. May I please...
  22. I agree
  23. Custodial Parent
  24. How can I help