Right words can make a difference Call Flow Chart May I please... Listen to the customer's concern Verify Information Good Afternoon Keep your voice enthusiastic Is there anything else I can assist you with Customer Service with a smile Product Knowledge I do appreciate your patience Fee Waivers Power Builder Additional Assistance I agree Empathy Thank you for holding Allow me a moment to look into that for you How can I help Acknowledging Statement Terrific Agents Custodial Parent CSS Profile I can see why you feel that way Right words can make a difference Call Flow Chart May I please... Listen to the customer's concern Verify Information Good Afternoon Keep your voice enthusiastic Is there anything else I can assist you with Customer Service with a smile Product Knowledge I do appreciate your patience Fee Waivers Power Builder Additional Assistance I agree Empathy Thank you for holding Allow me a moment to look into that for you How can I help Acknowledging Statement Terrific Agents Custodial Parent CSS Profile I can see why you feel that way
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Right words can make a difference
Call Flow Chart
May I please...
Listen to the customer's concern
Verify Information
Good Afternoon
Keep your voice enthusiastic
Is there anything else I can assist you with
Customer Service with a smile
Product Knowledge
I do appreciate your patience
Fee Waivers
Power
Builder
Additional Assistance
I agree
Empathy
Thank you for holding
Allow me a moment to look into that for you
How can I help
Acknowledging Statement
Terrific Agents
Custodial
Parent
CSS
Profile
I can see why you feel that way