100% CSAT CPI Above Peer Average CSAT Above 90% Adherence Above 90% CPI Above Peer for Week 20 Above 95% Quality Shared best practice on WP group page 100% QA: Reminder 100% QA Notes CPI above Peer for all Channels Finalize Time Below 5% Complete 3+ discover courses 100% Quality Complete 1 Discover Course Finalize Time Below 15% 100% Empathy Guideline adherence 100% CSAT for Week 20 Finalize Time Below 10% for Week 20 3 CSAT comment acknowledging your service CSAT Above 85% adherence Above 95% Finalize Time Below 10% 5+ CSAT comment acknowledging your service CSAT Above 90% for Week 19 100% CSAT CPI Above Peer Average CSAT Above 90% Adherence Above 90% CPI Above Peer for Week 20 Above 95% Quality Shared best practice on WP group page 100% QA: Reminder 100% QA Notes CPI above Peer for all Channels Finalize Time Below 5% Complete 3+ discover courses 100% Quality Complete 1 Discover Course Finalize Time Below 15% 100% Empathy Guideline adherence 100% CSAT for Week 20 Finalize Time Below 10% for Week 20 3 CSAT comment acknowledging your service CSAT Above 85% adherence Above 95% Finalize Time Below 10% 5+ CSAT comment acknowledging your service CSAT Above 90% for Week 19
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-100% CSAT
O-CPI Above Peer Average
B-CSAT Above 90%
B-Adherence Above 90%
O-CPI Above Peer for Week 20
G-Above 95% Quality
I-Shared best practice on WP group page
N-100% QA: Reminder
B-100% QA Notes
N-CPI above Peer for all Channels
N-Finalize Time Below 5%
N-Complete 3+ discover courses
B-100% Quality
G-Complete 1 Discover Course
O-Finalize Time Below 15%
I-100% Empathy Guideline adherence
B-100% CSAT for Week 20
O-Finalize Time Below 10% for Week 20
G-3 CSAT comment acknowledging your service
G-CSAT Above 85%
O-adherence
Above 95%
I-Finalize Time Below 10%
I-5+ CSAT comment acknowledging your service
I-CSAT Above 90% for Week 19