CSAT Above 85% Finalize Time Below 15% CSAT Above 90% for Week 19 CPI Above Peer for Week 20 100% QA: Reminder Above 95% Quality Complete 1 Discover Course CSAT Above 90% Adherence Above 90% 100% CSAT for Week 20 Finalize Time Below 10% for Week 20 adherence Above 95% Shared best practice on WP group page 100% QA Notes 5+ CSAT comment acknowledging your service Finalize Time Below 10% Complete 3+ discover courses CPI above Peer for all Channels CPI Above Peer Average Finalize Time Below 5% 100% Quality 3 CSAT comment acknowledging your service 100% CSAT 100% Empathy Guideline adherence CSAT Above 85% Finalize Time Below 15% CSAT Above 90% for Week 19 CPI Above Peer for Week 20 100% QA: Reminder Above 95% Quality Complete 1 Discover Course CSAT Above 90% Adherence Above 90% 100% CSAT for Week 20 Finalize Time Below 10% for Week 20 adherence Above 95% Shared best practice on WP group page 100% QA Notes 5+ CSAT comment acknowledging your service Finalize Time Below 10% Complete 3+ discover courses CPI above Peer for all Channels CPI Above Peer Average Finalize Time Below 5% 100% Quality 3 CSAT comment acknowledging your service 100% CSAT 100% Empathy Guideline adherence
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-CSAT Above 85%
O-Finalize Time Below 15%
I-CSAT Above 90% for Week 19
O-CPI Above Peer for Week 20
N-100% QA: Reminder
G-Above 95% Quality
G-Complete 1 Discover Course
B-CSAT Above 90%
B-Adherence Above 90%
B-100% CSAT for Week 20
O-Finalize Time Below 10% for Week 20
O-adherence
Above 95%
I-Shared best practice on WP group page
B-100% QA Notes
I-5+ CSAT comment acknowledging your service
I-Finalize Time Below 10%
N-Complete 3+ discover courses
N-CPI above Peer for all Channels
O-CPI Above Peer Average
N-Finalize Time Below 5%
B-100% Quality
G-3 CSAT comment acknowledging your service
G-100% CSAT
I-100% Empathy Guideline adherence