100% Empathy Guideline adherence 100% CSAT CSAT Above 90% CPI Above Peer for Week 20 CPI Above Peer Average Above 95% Quality adherence Above 95% CSAT Above 90% for Week 19 100% QA: Reminder 100% QA Notes 5+ CSAT comment acknowledging your service Finalize Time Below 10% Complete 3+ discover courses Finalize Time Below 5% CSAT Above 85% CPI above Peer for all Channels Complete 1 Discover Course 100% CSAT for Week 20 Shared best practice on WP group page 100% Quality Adherence Above 90% Finalize Time Below 10% for Week 20 Finalize Time Below 15% 3 CSAT comment acknowledging your service 100% Empathy Guideline adherence 100% CSAT CSAT Above 90% CPI Above Peer for Week 20 CPI Above Peer Average Above 95% Quality adherence Above 95% CSAT Above 90% for Week 19 100% QA: Reminder 100% QA Notes 5+ CSAT comment acknowledging your service Finalize Time Below 10% Complete 3+ discover courses Finalize Time Below 5% CSAT Above 85% CPI above Peer for all Channels Complete 1 Discover Course 100% CSAT for Week 20 Shared best practice on WP group page 100% Quality Adherence Above 90% Finalize Time Below 10% for Week 20 Finalize Time Below 15% 3 CSAT comment acknowledging your service
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-100% Empathy Guideline adherence
G-100% CSAT
B-CSAT Above 90%
O-CPI Above Peer for Week 20
O-CPI Above Peer Average
G-Above 95% Quality
O-adherence
Above 95%
I-CSAT Above 90% for Week 19
N-100% QA: Reminder
B-100% QA Notes
I-5+ CSAT comment acknowledging your service
I-Finalize Time Below 10%
N-Complete 3+ discover courses
N-Finalize Time Below 5%
G-CSAT Above 85%
N-CPI above Peer for all Channels
G-Complete 1 Discover Course
B-100% CSAT for Week 20
I-Shared best practice on WP group page
B-100% Quality
B-Adherence Above 90%
O-Finalize Time Below 10% for Week 20
O-Finalize Time Below 15%
G-3 CSAT comment acknowledging your service