CPI Above Peer Average CSAT Above 90% for Week 19 Finalize Time Below 10% Finalize Time Below 10% for Week 20 CSAT Above 85% 100% CSAT for Week 20 Adherence Above 90% Finalize Time Below 15% 3 CSAT comment acknowledging your service CSAT Above 90% 100% CSAT 100% Quality CPI above Peer for all Channels 100% Empathy Guideline adherence 100% QA: Reminder Above 95% Quality 100% QA Notes Complete 1 Discover Course Shared best practice on WP group page Finalize Time Below 5% adherence Above 95% Complete 3+ discover courses CPI Above Peer for Week 20 5+ CSAT comment acknowledging your service CPI Above Peer Average CSAT Above 90% for Week 19 Finalize Time Below 10% Finalize Time Below 10% for Week 20 CSAT Above 85% 100% CSAT for Week 20 Adherence Above 90% Finalize Time Below 15% 3 CSAT comment acknowledging your service CSAT Above 90% 100% CSAT 100% Quality CPI above Peer for all Channels 100% Empathy Guideline adherence 100% QA: Reminder Above 95% Quality 100% QA Notes Complete 1 Discover Course Shared best practice on WP group page Finalize Time Below 5% adherence Above 95% Complete 3+ discover courses CPI Above Peer for Week 20 5+ CSAT comment acknowledging your service
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-CPI Above Peer Average
I-CSAT Above 90% for Week 19
I-Finalize Time Below 10%
O-Finalize Time Below 10% for Week 20
G-CSAT Above 85%
B-100% CSAT for Week 20
B-Adherence Above 90%
O-Finalize Time Below 15%
G-3 CSAT comment acknowledging your service
B-CSAT Above 90%
G-100% CSAT
B-100% Quality
N-CPI above Peer for all Channels
I-100% Empathy Guideline adherence
N-100% QA: Reminder
G-Above 95% Quality
B-100% QA Notes
G-Complete 1 Discover Course
I-Shared best practice on WP group page
N-Finalize Time Below 5%
O-adherence
Above 95%
N-Complete 3+ discover courses
O-CPI Above Peer for Week 20
I-5+ CSAT comment acknowledging your service