(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used customer's name twice in a conversation (Call My Name)
Obtained an email address from a current customer
Introduced a customer to another employee (The Flip)
Dress the part of a trusted financial expert (All Dressed Up)
Asked 2 good questions to identify needs (Detective Work)
Sold a safety deposit box
Referred someone to Trust & Investments
Sent a thank you note
Escorted the customer (to another office, waiting area, door, etc.)
Sold Bill Pay to a customer
Sold a product the customer doesn't have
Talked about benefits instead of products
I showed a customer how to save $5
Signed up a new Online Banking customer
Signed a customer up for eStatements
Asked a customer "What more can I do for you today?"
Showed a customer how to save 5 minutes
SMILED
Sent a cross-sell letter as a follow up to a phone conversation
Gave my business card to a customer
Made a referral to a lender
Sold a Student Account
Signed a customer up for Opt In
Made a follow-up phone call to a potential customer