(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
I showed a customer how to save $5
Sold a Student Account
Obtained an email address from a current customer
Signed a customer up for eStatements
Dress the part of a trusted financial expert (All Dressed Up)
Used customer's name twice in a conversation (Call My Name)
Escorted the customer (to another office, waiting area, door, etc.)
Made a follow-up phone call to a potential customer
Asked a customer "What more can I do for you today?"
Sent a cross-sell letter as a follow up to a phone conversation
Sold a safety deposit box
Signed up a new Online Banking customer
Sent a thank you note
Signed a customer up for Opt In
Gave my business card to a customer
SMILED
Sold Bill Pay to a customer
Showed a customer how to save 5 minutes
Made a referral to a lender
Asked 2 good questions to identify needs (Detective Work)
Talked about benefits instead of products
Introduced a customer to another employee (The Flip)