(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No Missed Callback for 1 Week
MTD NPS is at 62 or Above
Confirmed Resolution on Call (Email Alfa case number)
1 Promoter Survey :)
Ended Last Week at 67 NPS or Above
Billable Hours is at 80% or above
Provided Empathy on Call (Email Case number to Alfa)
Confirmed Resolution on Call (Email Alfa case number)
No Open Cases for 2 weeks
Provided Commitment Statement on Call (Email Case number to Alfa)
Used EShooter on Notes for 5 Cases (Email Alfa Case Number)
Verified 4/7 Before Changing Anything on account (Email Alfa case number)
Provided Empathy on Call (Email Case number to Alfa)
1 Quality Evaluation is 95% or above!
AHT MTD is at 16 Minutes or Below
ACW MTD is at Goal of 2.65% of total time
WTD NPS is at 67 or Above
Provided Commitment Statement on Call (Email Case Number to Alfa)
MTD Quality Evaluation is 90% or Above
Asked Marketing Question on call (Email Case Number to Alfa)
6 Promoter Surveys in a Week :)
3 Promoter Surveys :)
No Open Cases for 1 Week
Asked Marketing Question on call (Email Case Number to Alfa)
