(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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AHT MTD is at 16 Minutes or Below
1 Quality Evaluation is 95% or above!
ACW MTD is at Goal of 2.65% of total time
No Missed Callback for 1 Week
Billable Hours is at 80% or above
WTD NPS is at 67 or Above
Provided Commitment Statement on Call (Email Case number to Alfa)
No Open Cases for 2 weeks
Provided Empathy on Call (Email Case number to Alfa)
Asked Marketing Question on call (Email Case Number to Alfa)
6 Promoter Surveys in a Week :)
Confirmed Resolution on Call (Email Alfa case number)
3 Promoter Surveys :)
Asked Marketing Question on call (Email Case Number to Alfa)
MTD NPS is at 62 or Above
Used EShooter on Notes for 5 Cases (Email Alfa Case Number)
Provided Commitment Statement on Call (Email Case Number to Alfa)
Ended Last Week at 67 NPS or Above
Verified 4/7 Before Changing Anything on account (Email Alfa case number)
Provided Empathy on Call (Email Case number to Alfa)
MTD Quality Evaluation is 90% or Above
1 Promoter Survey :)
Confirmed Resolution on Call (Email Alfa case number)
