Used EShooteron Notes for 5Cases (EmailAlfa CaseNumber)6 PromoterSurveys ina Week :)WTD NPSis at 67 orAboveACW MTD isat Goal of2.65% oftotal timeProvidedEmpathy onCall (EmailCase numberto Alfa)AHT MTDis at 16Minutesor BelowAskedMarketingQuestion oncall (EmailCase Numberto Alfa)ProvidedCommitmentStatement onCall (EmailCase numberto Alfa)EndedLast Weekat 67 NPSor Above3PromoterSurveys :)No OpenCases for1 WeekVerified 4/7 BeforeChanging Anythingon account (EmailAlfa case number)ConfirmedResolution onCall (EmailAlfa casenumber)AskedMarketingQuestion oncall (EmailCase Numberto Alfa)ProvidedCommitmentStatement onCall (EmailCase Numberto Alfa)ConfirmedResolution onCall (EmailAlfa casenumber)No MissedCallbackfor 1 WeekBillableHours isat 80% oraboveNo OpenCases for2 weeksMTD QualityEvaluation is90% orAbove1 QualityEvaluationis 95% orabove!1PromoterSurvey :)MTD NPSis at 62 orAboveProvidedEmpathy onCall (EmailCase numberto Alfa)Used EShooteron Notes for 5Cases (EmailAlfa CaseNumber)6 PromoterSurveys ina Week :)WTD NPSis at 67 orAboveACW MTD isat Goal of2.65% oftotal timeProvidedEmpathy onCall (EmailCase numberto Alfa)AHT MTDis at 16Minutesor BelowAskedMarketingQuestion oncall (EmailCase Numberto Alfa)ProvidedCommitmentStatement onCall (EmailCase numberto Alfa)EndedLast Weekat 67 NPSor Above3PromoterSurveys :)No OpenCases for1 WeekVerified 4/7 BeforeChanging Anythingon account (EmailAlfa case number)ConfirmedResolution onCall (EmailAlfa casenumber)AskedMarketingQuestion oncall (EmailCase Numberto Alfa)ProvidedCommitmentStatement onCall (EmailCase Numberto Alfa)ConfirmedResolution onCall (EmailAlfa casenumber)No MissedCallbackfor 1 WeekBillableHours isat 80% oraboveNo OpenCases for2 weeksMTD QualityEvaluation is90% orAbove1 QualityEvaluationis 95% orabove!1PromoterSurvey :)MTD NPSis at 62 orAboveProvidedEmpathy onCall (EmailCase numberto Alfa)

Alfa's Bongo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used EShooter on Notes for 5 Cases (Email Alfa Case Number)
  2. 6 Promoter Surveys in a Week :)
  3. WTD NPS is at 67 or Above
  4. ACW MTD is at Goal of 2.65% of total time
  5. Provided Empathy on Call (Email Case number to Alfa)
  6. AHT MTD is at 16 Minutes or Below
  7. Asked Marketing Question on call (Email Case Number to Alfa)
  8. Provided Commitment Statement on Call (Email Case number to Alfa)
  9. Ended Last Week at 67 NPS or Above
  10. 3 Promoter Surveys :)
  11. No Open Cases for 1 Week
  12. Verified 4/7 Before Changing Anything on account (Email Alfa case number)
  13. Confirmed Resolution on Call (Email Alfa case number)
  14. Asked Marketing Question on call (Email Case Number to Alfa)
  15. Provided Commitment Statement on Call (Email Case Number to Alfa)
  16. Confirmed Resolution on Call (Email Alfa case number)
  17. No Missed Callback for 1 Week
  18. Billable Hours is at 80% or above
  19. No Open Cases for 2 weeks
  20. MTD Quality Evaluation is 90% or Above
  21. 1 Quality Evaluation is 95% or above!
  22. 1 Promoter Survey :)
  23. MTD NPS is at 62 or Above
  24. Provided Empathy on Call (Email Case number to Alfa)