1PromoterSurvey :)ConfirmedResolution onCall (EmailAlfa casenumber)ProvidedEmpathy onCall (EmailCase numberto Alfa)ConfirmedResolution onCall (EmailAlfa casenumber)ProvidedCommitmentStatement onCall (EmailCase Numberto Alfa)3PromoterSurveys :)Used EShooteron Notes for 5Cases (EmailAlfa CaseNumber)6 PromoterSurveys ina Week :)EndedLast Weekat 67 NPSor AboveNo MissedCallbackfor 1 WeekAskedMarketingQuestion oncall (EmailCase Numberto Alfa)BillableHours isat 80% oraboveNo OpenCases for2 weeksWTD NPSis at 67 orAboveMTD NPSis at 62 orAboveNo OpenCases for1 WeekProvidedCommitmentStatement onCall (EmailCase numberto Alfa)MTD QualityEvaluation is90% orAboveVerified 4/7 BeforeChanging Anythingon account (EmailAlfa case number)ProvidedEmpathy onCall (EmailCase numberto Alfa)1 QualityEvaluationis 95% orabove!AskedMarketingQuestion oncall (EmailCase Numberto Alfa)AHT MTDis at 16Minutesor BelowACW MTD isat Goal of2.65% oftotal time1PromoterSurvey :)ConfirmedResolution onCall (EmailAlfa casenumber)ProvidedEmpathy onCall (EmailCase numberto Alfa)ConfirmedResolution onCall (EmailAlfa casenumber)ProvidedCommitmentStatement onCall (EmailCase Numberto Alfa)3PromoterSurveys :)Used EShooteron Notes for 5Cases (EmailAlfa CaseNumber)6 PromoterSurveys ina Week :)EndedLast Weekat 67 NPSor AboveNo MissedCallbackfor 1 WeekAskedMarketingQuestion oncall (EmailCase Numberto Alfa)BillableHours isat 80% oraboveNo OpenCases for2 weeksWTD NPSis at 67 orAboveMTD NPSis at 62 orAboveNo OpenCases for1 WeekProvidedCommitmentStatement onCall (EmailCase numberto Alfa)MTD QualityEvaluation is90% orAboveVerified 4/7 BeforeChanging Anythingon account (EmailAlfa case number)ProvidedEmpathy onCall (EmailCase numberto Alfa)1 QualityEvaluationis 95% orabove!AskedMarketingQuestion oncall (EmailCase Numberto Alfa)AHT MTDis at 16Minutesor BelowACW MTD isat Goal of2.65% oftotal time

Alfa's Bongo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 Promoter Survey :)
  2. Confirmed Resolution on Call (Email Alfa case number)
  3. Provided Empathy on Call (Email Case number to Alfa)
  4. Confirmed Resolution on Call (Email Alfa case number)
  5. Provided Commitment Statement on Call (Email Case Number to Alfa)
  6. 3 Promoter Surveys :)
  7. Used EShooter on Notes for 5 Cases (Email Alfa Case Number)
  8. 6 Promoter Surveys in a Week :)
  9. Ended Last Week at 67 NPS or Above
  10. No Missed Callback for 1 Week
  11. Asked Marketing Question on call (Email Case Number to Alfa)
  12. Billable Hours is at 80% or above
  13. No Open Cases for 2 weeks
  14. WTD NPS is at 67 or Above
  15. MTD NPS is at 62 or Above
  16. No Open Cases for 1 Week
  17. Provided Commitment Statement on Call (Email Case number to Alfa)
  18. MTD Quality Evaluation is 90% or Above
  19. Verified 4/7 Before Changing Anything on account (Email Alfa case number)
  20. Provided Empathy on Call (Email Case number to Alfa)
  21. 1 Quality Evaluation is 95% or above!
  22. Asked Marketing Question on call (Email Case Number to Alfa)
  23. AHT MTD is at 16 Minutes or Below
  24. ACW MTD is at Goal of 2.65% of total time