(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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3 Promoter Surveys :)
Provided Empathy on Call (Email Case number to Alfa)
Confirmed Resolution on Call (Email Alfa case number)
6 Promoter Surveys in a Week :)
AHT MTD is at 16 Minutes or Below
Provided Empathy on Call (Email Case number to Alfa)
1 Promoter Survey :)
Asked Marketing Question on call (Email Case Number to Alfa)
1 Quality Evaluation is 95% or above!
WTD NPS is at 67 or Above
Provided Commitment Statement on Call (Email Case number to Alfa)
Confirmed Resolution on Call (Email Alfa case number)
No Missed Callback for 1 Week
No Open Cases for 2 weeks
Provided Commitment Statement on Call (Email Case Number to Alfa)
MTD NPS is at 62 or Above
No Open Cases for 1 Week
MTD Quality Evaluation is 90% or Above
Billable Hours is at 80% or above
Ended Last Week at 67 NPS or Above
Verified 4/7 Before Changing Anything on account (Email Alfa case number)
Used EShooter on Notes for 5 Cases (Email Alfa Case Number)
ACW MTD is at Goal of 2.65% of total time
Asked Marketing Question on call (Email Case Number to Alfa)
