(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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AHT MTD is at 16 Minutes or Below
Verified 4/7 Before Changing Anything on account (Email Alfa case number)
Provided Empathy on Call (Email Case number to Alfa)
Billable Hours is at 80% or above
Provided Commitment Statement on Call (Email Case number to Alfa)
Used EShooter on Notes for 5 Cases (Email Alfa Case Number)
ACW MTD is at Goal of 2.65% of total time
MTD Quality Evaluation is 90% or Above
No Open Cases for 1 Week
Confirmed Resolution on Call (Email Alfa case number)
1 Quality Evaluation is 95% or above!
Provided Commitment Statement on Call (Email Case Number to Alfa)
Ended Last Week at 67 NPS or Above
Asked Marketing Question on call (Email Case Number to Alfa)
6 Promoter Surveys in a Week :)
Provided Empathy on Call (Email Case number to Alfa)
No Missed Callback for 1 Week
WTD NPS is at 67 or Above
3 Promoter Surveys :)
1 Promoter Survey :)
Confirmed Resolution on Call (Email Alfa case number)
No Open Cases for 2 weeks
Asked Marketing Question on call (Email Case Number to Alfa)
