(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Product Knowledge
Thank you for holding
I
Understand
I do apologize for any inconvenience
Tone of voice is important
If I understand you correctly
Is there any further assistance I can provide you
Repeating or Rephrasing
Friendly
Engage in conversation
IDOC
Parent's Income & Benefits
Please allow me one moment
Magnified for a job well done
Institutions
Am I speaking with the student or the parent
Offer Options
Actively listens
So what I hear you saying is....
I'll be more than happy to assist you
May I have
You represent college board
Thank you for giving us a call here at the college board