OfferedEHHUCID:Recap callwith CalldetailsUCID: RecapCallUCID: Branded thecall with thesurveyUCID:Willingnessto help formissingchannelsUCID:Recappedcall with1-855#UCID: Free!Acknowledgeda customerConcernUCID: Willingnessto help foractivatingequipmentUCID: DisplayedEmpathyUCID:Built rapportduring thecallUCID: Recappedcall with1-855#UCID:Recappedcall with1-855#UCID:LimitedMutualSilenceUCID: Recap callwith CalldetailsUCID:  Branded thecall with thesurveyUCID:OfferedEHHUCID: Displayeda positiveToneUCID: Usedcustomers'name duringconversationUCID: Acknowledgeda customerconcernUCID:  Willingnessto helpStatementgivenUCID:DisplayedEmpathyUCID: DisplayedEmpathyUCID: Usedcustomers'name duringconversationUCID:OfferedEHHUCID:Recap callwith CalldetailsUCID: RecapCallUCID: Branded thecall with thesurveyUCID:Willingnessto help formissingchannelsUCID:Recappedcall with1-855#UCID: Free!Acknowledgeda customerConcernUCID: Willingnessto help foractivatingequipmentUCID: DisplayedEmpathyUCID:Built rapportduring thecallUCID: Recappedcall with1-855#UCID:Recappedcall with1-855#UCID:LimitedMutualSilenceUCID: Recap callwith CalldetailsUCID:  Branded thecall with thesurveyUCID:OfferedEHHUCID: Displayeda positiveToneUCID: Usedcustomers'name duringconversationUCID: Acknowledgeda customerconcernUCID:  Willingnessto helpStatementgivenUCID:DisplayedEmpathyUCID: DisplayedEmpathyUCID: Usedcustomers'name duringconversationUCID:

VOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered EHH UCID:
  2. Recap call with Call details UCID:
  3. Recap Call UCID:
  4. Branded the call with the survey UCID:
  5. Willingness to help for missing channels UCID:
  6. Recapped call with 1-855# UCID:
  7. Free!
  8. Acknowledged a customer Concern UCID:
  9. Willingness to help for activating equipment UCID:
  10. Displayed Empathy UCID:
  11. Built rapport during the call UCID:
  12. Recapped call with 1-855# UCID:
  13. Recapped call with 1-855# UCID:
  14. Limited Mutual Silence UCID:
  15. Recap call with Call details UCID:
  16. Branded the call with the survey UCID:
  17. Offered EHH UCID:
  18. Displayed a positive Tone UCID:
  19. Used customers' name during conversation UCID:
  20. Acknowledged a customer concern UCID:
  21. Willingness to help Statement given UCID:
  22. Displayed Empathy UCID:
  23. Displayed Empathy UCID:
  24. Used customers' name during conversation UCID: