Acknowledgeda customerconcernUCID:  Free!Recappedcall with1-855#UCID: RecapCallUCID: Willingnessto help formissingchannelsUCID:Willingnessto help foractivatingequipmentUCID: Recap callwith CalldetailsUCID: DisplayedEmpathyUCID:Usedcustomers'name duringconversationUCID: Recappedcall with1-855#UCID:DisplayedEmpathyUCID: Recap callwith CalldetailsUCID:  OfferedEHHUCID:Acknowledgeda customerConcernUCID: Branded thecall with thesurveyUCID:Usedcustomers'name duringconversationUCID:Willingnessto helpStatementgivenUCID:OfferedEHHUCID: Recappedcall with1-855#UCID:Displayeda positiveToneUCID: Built rapportduring thecallUCID: Branded thecall with thesurveyUCID:DisplayedEmpathyUCID: LimitedMutualSilenceUCID: Acknowledgeda customerconcernUCID:  Free!Recappedcall with1-855#UCID: RecapCallUCID: Willingnessto help formissingchannelsUCID:Willingnessto help foractivatingequipmentUCID: Recap callwith CalldetailsUCID: DisplayedEmpathyUCID:Usedcustomers'name duringconversationUCID: Recappedcall with1-855#UCID:DisplayedEmpathyUCID: Recap callwith CalldetailsUCID:  OfferedEHHUCID:Acknowledgeda customerConcernUCID: Branded thecall with thesurveyUCID:Usedcustomers'name duringconversationUCID:Willingnessto helpStatementgivenUCID:OfferedEHHUCID: Recappedcall with1-855#UCID:Displayeda positiveToneUCID: Built rapportduring thecallUCID: Branded thecall with thesurveyUCID:DisplayedEmpathyUCID: LimitedMutualSilenceUCID: 

VOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledged a customer concern UCID:
  2. Free!
  3. Recapped call with 1-855# UCID:
  4. Recap Call UCID:
  5. Willingness to help for missing channels UCID:
  6. Willingness to help for activating equipment UCID:
  7. Recap call with Call details UCID:
  8. Displayed Empathy UCID:
  9. Used customers' name during conversation UCID:
  10. Recapped call with 1-855# UCID:
  11. Displayed Empathy UCID:
  12. Recap call with Call details UCID:
  13. Offered EHH UCID:
  14. Acknowledged a customer Concern UCID:
  15. Branded the call with the survey UCID:
  16. Used customers' name during conversation UCID:
  17. Willingness to help Statement given UCID:
  18. Offered EHH UCID:
  19. Recapped call with 1-855# UCID:
  20. Displayed a positive Tone UCID:
  21. Built rapport during the call UCID:
  22. Branded the call with the survey UCID:
  23. Displayed Empathy UCID:
  24. Limited Mutual Silence UCID: