Recap callwith CalldetailsUCID:  Built rapportduring thecallUCID: Recappedcall with1-855#UCID: DisplayedEmpathyUCID:Willingnessto help foractivatingequipmentUCID: Branded thecall with thesurveyUCID:Recappedcall with1-855#UCID:Usedcustomers'name duringconversationUCID:OfferedEHHUCID: DisplayedEmpathyUCID: Displayeda positiveToneUCID: Acknowledgeda customerconcernUCID:  OfferedEHHUCID:Usedcustomers'name duringconversationUCID: Recappedcall with1-855#UCID:RecapCallUCID: Branded thecall with thesurveyUCID:Willingnessto helpStatementgivenUCID:Acknowledgeda customerConcernUCID: Recap callwith CalldetailsUCID: DisplayedEmpathyUCID: LimitedMutualSilenceUCID: Free!Willingnessto help formissingchannelsUCID:Recap callwith CalldetailsUCID:  Built rapportduring thecallUCID: Recappedcall with1-855#UCID: DisplayedEmpathyUCID:Willingnessto help foractivatingequipmentUCID: Branded thecall with thesurveyUCID:Recappedcall with1-855#UCID:Usedcustomers'name duringconversationUCID:OfferedEHHUCID: DisplayedEmpathyUCID: Displayeda positiveToneUCID: Acknowledgeda customerconcernUCID:  OfferedEHHUCID:Usedcustomers'name duringconversationUCID: Recappedcall with1-855#UCID:RecapCallUCID: Branded thecall with thesurveyUCID:Willingnessto helpStatementgivenUCID:Acknowledgeda customerConcernUCID: Recap callwith CalldetailsUCID: DisplayedEmpathyUCID: LimitedMutualSilenceUCID: Free!Willingnessto help formissingchannelsUCID:

VOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap call with Call details UCID:
  2. Built rapport during the call UCID:
  3. Recapped call with 1-855# UCID:
  4. Displayed Empathy UCID:
  5. Willingness to help for activating equipment UCID:
  6. Branded the call with the survey UCID:
  7. Recapped call with 1-855# UCID:
  8. Used customers' name during conversation UCID:
  9. Offered EHH UCID:
  10. Displayed Empathy UCID:
  11. Displayed a positive Tone UCID:
  12. Acknowledged a customer concern UCID:
  13. Offered EHH UCID:
  14. Used customers' name during conversation UCID:
  15. Recapped call with 1-855# UCID:
  16. Recap Call UCID:
  17. Branded the call with the survey UCID:
  18. Willingness to help Statement given UCID:
  19. Acknowledged a customer Concern UCID:
  20. Recap call with Call details UCID:
  21. Displayed Empathy UCID:
  22. Limited Mutual Silence UCID:
  23. Free!
  24. Willingness to help for missing channels UCID: