Acknowledgeda customerconcernUCID:  RecapCallUCID: Recappedcall with1-855#UCID:DisplayedEmpathyUCID: Willingnessto help formissingchannelsUCID:OfferedEHHUCID: Recappedcall with1-855#UCID:DisplayedEmpathyUCID: DisplayedEmpathyUCID:Usedcustomers'name duringconversationUCID:Built rapportduring thecallUCID: Displayeda positiveToneUCID: LimitedMutualSilenceUCID: Branded thecall with thesurveyUCID:Branded thecall with thesurveyUCID:Recap callwith CalldetailsUCID: Acknowledgeda customerConcernUCID: Recap callwith CalldetailsUCID:  Recappedcall with1-855#UCID: Usedcustomers'name duringconversationUCID: Willingnessto helpStatementgivenUCID:OfferedEHHUCID:Free!Willingnessto help foractivatingequipmentUCID: Acknowledgeda customerconcernUCID:  RecapCallUCID: Recappedcall with1-855#UCID:DisplayedEmpathyUCID: Willingnessto help formissingchannelsUCID:OfferedEHHUCID: Recappedcall with1-855#UCID:DisplayedEmpathyUCID: DisplayedEmpathyUCID:Usedcustomers'name duringconversationUCID:Built rapportduring thecallUCID: Displayeda positiveToneUCID: LimitedMutualSilenceUCID: Branded thecall with thesurveyUCID:Branded thecall with thesurveyUCID:Recap callwith CalldetailsUCID: Acknowledgeda customerConcernUCID: Recap callwith CalldetailsUCID:  Recappedcall with1-855#UCID: Usedcustomers'name duringconversationUCID: Willingnessto helpStatementgivenUCID:OfferedEHHUCID:Free!Willingnessto help foractivatingequipmentUCID: 

VOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledged a customer concern UCID:
  2. Recap Call UCID:
  3. Recapped call with 1-855# UCID:
  4. Displayed Empathy UCID:
  5. Willingness to help for missing channels UCID:
  6. Offered EHH UCID:
  7. Recapped call with 1-855# UCID:
  8. Displayed Empathy UCID:
  9. Displayed Empathy UCID:
  10. Used customers' name during conversation UCID:
  11. Built rapport during the call UCID:
  12. Displayed a positive Tone UCID:
  13. Limited Mutual Silence UCID:
  14. Branded the call with the survey UCID:
  15. Branded the call with the survey UCID:
  16. Recap call with Call details UCID:
  17. Acknowledged a customer Concern UCID:
  18. Recap call with Call details UCID:
  19. Recapped call with 1-855# UCID:
  20. Used customers' name during conversation UCID:
  21. Willingness to help Statement given UCID:
  22. Offered EHH UCID:
  23. Free!
  24. Willingness to help for activating equipment UCID: