Recappedcall with1-855#UCID: DisplayedEmpathyUCID:Willingnessto helpStatementgivenUCID:Usedcustomers'name duringconversationUCID: Built rapportduring thecallUCID: Recap callwith CalldetailsUCID: Free!LimitedMutualSilenceUCID: DisplayedEmpathyUCID: DisplayedEmpathyUCID: Branded thecall with thesurveyUCID:Willingnessto help formissingchannelsUCID:Recappedcall with1-855#UCID:Recappedcall with1-855#UCID:Recap callwith CalldetailsUCID:  OfferedEHHUCID:OfferedEHHUCID: Usedcustomers'name duringconversationUCID:Acknowledgeda customerconcernUCID:  Branded thecall with thesurveyUCID:Displayeda positiveToneUCID: RecapCallUCID: Willingnessto help foractivatingequipmentUCID: Acknowledgeda customerConcernUCID: Recappedcall with1-855#UCID: DisplayedEmpathyUCID:Willingnessto helpStatementgivenUCID:Usedcustomers'name duringconversationUCID: Built rapportduring thecallUCID: Recap callwith CalldetailsUCID: Free!LimitedMutualSilenceUCID: DisplayedEmpathyUCID: DisplayedEmpathyUCID: Branded thecall with thesurveyUCID:Willingnessto help formissingchannelsUCID:Recappedcall with1-855#UCID:Recappedcall with1-855#UCID:Recap callwith CalldetailsUCID:  OfferedEHHUCID:OfferedEHHUCID: Usedcustomers'name duringconversationUCID:Acknowledgeda customerconcernUCID:  Branded thecall with thesurveyUCID:Displayeda positiveToneUCID: RecapCallUCID: Willingnessto help foractivatingequipmentUCID: Acknowledgeda customerConcernUCID: 

VOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recapped call with 1-855# UCID:
  2. Displayed Empathy UCID:
  3. Willingness to help Statement given UCID:
  4. Used customers' name during conversation UCID:
  5. Built rapport during the call UCID:
  6. Recap call with Call details UCID:
  7. Free!
  8. Limited Mutual Silence UCID:
  9. Displayed Empathy UCID:
  10. Displayed Empathy UCID:
  11. Branded the call with the survey UCID:
  12. Willingness to help for missing channels UCID:
  13. Recapped call with 1-855# UCID:
  14. Recapped call with 1-855# UCID:
  15. Recap call with Call details UCID:
  16. Offered EHH UCID:
  17. Offered EHH UCID:
  18. Used customers' name during conversation UCID:
  19. Acknowledged a customer concern UCID:
  20. Branded the call with the survey UCID:
  21. Displayed a positive Tone UCID:
  22. Recap Call UCID:
  23. Willingness to help for activating equipment UCID:
  24. Acknowledged a customer Concern UCID: