DisplayedEmpathyUCID: Recappedcall with1-855#UCID: Acknowledgeda customerconcernUCID:  DisplayedEmpathyUCID: Acknowledgeda customerConcernUCID: Recappedcall with1-855#UCID:Usedcustomers'name duringconversationUCID: Built rapportduring thecallUCID: Willingnessto helpStatementgivenUCID:Displayeda positiveToneUCID: RecapCallUCID: Free!Willingnessto help formissingchannelsUCID:Recap callwith CalldetailsUCID:  Branded thecall with thesurveyUCID:LimitedMutualSilenceUCID: Recap callwith CalldetailsUCID: Branded thecall with thesurveyUCID:Usedcustomers'name duringconversationUCID:OfferedEHHUCID: DisplayedEmpathyUCID:OfferedEHHUCID:Recappedcall with1-855#UCID:Willingnessto help foractivatingequipmentUCID: DisplayedEmpathyUCID: Recappedcall with1-855#UCID: Acknowledgeda customerconcernUCID:  DisplayedEmpathyUCID: Acknowledgeda customerConcernUCID: Recappedcall with1-855#UCID:Usedcustomers'name duringconversationUCID: Built rapportduring thecallUCID: Willingnessto helpStatementgivenUCID:Displayeda positiveToneUCID: RecapCallUCID: Free!Willingnessto help formissingchannelsUCID:Recap callwith CalldetailsUCID:  Branded thecall with thesurveyUCID:LimitedMutualSilenceUCID: Recap callwith CalldetailsUCID: Branded thecall with thesurveyUCID:Usedcustomers'name duringconversationUCID:OfferedEHHUCID: DisplayedEmpathyUCID:OfferedEHHUCID:Recappedcall with1-855#UCID:Willingnessto help foractivatingequipmentUCID: 

VOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Displayed Empathy UCID:
  2. Recapped call with 1-855# UCID:
  3. Acknowledged a customer concern UCID:
  4. Displayed Empathy UCID:
  5. Acknowledged a customer Concern UCID:
  6. Recapped call with 1-855# UCID:
  7. Used customers' name during conversation UCID:
  8. Built rapport during the call UCID:
  9. Willingness to help Statement given UCID:
  10. Displayed a positive Tone UCID:
  11. Recap Call UCID:
  12. Free!
  13. Willingness to help for missing channels UCID:
  14. Recap call with Call details UCID:
  15. Branded the call with the survey UCID:
  16. Limited Mutual Silence UCID:
  17. Recap call with Call details UCID:
  18. Branded the call with the survey UCID:
  19. Used customers' name during conversation UCID:
  20. Offered EHH UCID:
  21. Displayed Empathy UCID:
  22. Offered EHH UCID:
  23. Recapped call with 1-855# UCID:
  24. Willingness to help for activating equipment UCID: