The personyou areworking withis usingFirefoxYou have toclose achat/end acall due tono responseClearingCookies/cacheresolves theissueEmailed astudent/instructorYou have torefer astudent backto their POPYou speakto/chat withsomeonefromKentuckyCaller/chatterhas a case IDnumber Studentdoesn't knowhow to enrollin theircourseCaller/chattercalls you bynameEmailed astudent/instructorCaller/chattersays "holdon"Spoke tosomeonewith aforeignaccentInstructoris usingCogneroYoucreated acontactInstructorasks youto adjust adue datePasswordresetcall/chatThe personyou areworking withis usingFirefoxYou have toclose achat/end acall due tono responseClearingCookies/cacheresolves theissueEmailed astudent/instructorYou have torefer astudent backto their POPYou speakto/chat withsomeonefromKentuckyCaller/chatterhas a case IDnumber Studentdoesn't knowhow to enrollin theircourseCaller/chattercalls you bynameEmailed astudent/instructorCaller/chattersays "holdon"Spoke tosomeonewith aforeignaccentInstructoris usingCogneroYoucreated acontactInstructorasks youto adjust adue datePasswordresetcall/chat

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The person you are working with is using Firefox
  2. You have to close a chat/end a call due to no response
  3. Clearing Cookies/cache resolves the issue
  4. Emailed a student/ instructor
  5. You have to refer a student back to their POP
  6. You speak to/chat with someone from Kentucky
  7. Caller/chatter has a case ID number
  8. Student doesn't know how to enroll in their course
  9. Caller/chatter calls you by name
  10. Emailed a student/ instructor
  11. Caller/chatter says "hold on"
  12. Spoke to someone with a foreign accent
  13. Instructor is using Cognero
  14. You created a contact
  15. Instructor asks you to adjust a due date
  16. Password reset call/chat