Instructorasks youto adjust adue dateYoucreated acontactCaller/chattersays "holdon"You have toclose achat/end acall due tono responseCaller/chatterhas a case IDnumber Emailed astudent/instructorPasswordresetcall/chatYou speakto/chat withsomeonefromKentuckyYou have torefer astudent backto their POPClearingCookies/cacheresolves theissueInstructoris usingCogneroStudentdoesn't knowhow to enrollin theircourseThe personyou areworking withis usingFirefoxEmailed astudent/instructorSpoke tosomeonewith aforeignaccentCaller/chattercalls you bynameInstructorasks youto adjust adue dateYoucreated acontactCaller/chattersays "holdon"You have toclose achat/end acall due tono responseCaller/chatterhas a case IDnumber Emailed astudent/instructorPasswordresetcall/chatYou speakto/chat withsomeonefromKentuckyYou have torefer astudent backto their POPClearingCookies/cacheresolves theissueInstructoris usingCogneroStudentdoesn't knowhow to enrollin theircourseThe personyou areworking withis usingFirefoxEmailed astudent/instructorSpoke tosomeonewith aforeignaccentCaller/chattercalls you byname

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Instructor asks you to adjust a due date
  2. You created a contact
  3. Caller/chatter says "hold on"
  4. You have to close a chat/end a call due to no response
  5. Caller/chatter has a case ID number
  6. Emailed a student/ instructor
  7. Password reset call/chat
  8. You speak to/chat with someone from Kentucky
  9. You have to refer a student back to their POP
  10. Clearing Cookies/cache resolves the issue
  11. Instructor is using Cognero
  12. Student doesn't know how to enroll in their course
  13. The person you are working with is using Firefox
  14. Emailed a student/ instructor
  15. Spoke to someone with a foreign accent
  16. Caller/chatter calls you by name