Caller/chattercalls you bynameStudentdoesn't knowhow to enrollin theircourseYou have torefer astudent backto their POPInstructorasks youto adjust adue dateEmailed astudent/instructorEmailed astudent/instructorThe personyou areworking withis usingFirefoxCaller/chattersays "holdon"Instructoris usingCogneroYou speakto/chat withsomeonefromKentuckySpoke tosomeonewith aforeignaccentPasswordresetcall/chatYoucreated acontactYou have toclose achat/end acall due tono responseClearingCookies/cacheresolves theissueCaller/chatterhas a case IDnumber Caller/chattercalls you bynameStudentdoesn't knowhow to enrollin theircourseYou have torefer astudent backto their POPInstructorasks youto adjust adue dateEmailed astudent/instructorEmailed astudent/instructorThe personyou areworking withis usingFirefoxCaller/chattersays "holdon"Instructoris usingCogneroYou speakto/chat withsomeonefromKentuckySpoke tosomeonewith aforeignaccentPasswordresetcall/chatYoucreated acontactYou have toclose achat/end acall due tono responseClearingCookies/cacheresolves theissueCaller/chatterhas a case IDnumber 

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller/chatter calls you by name
  2. Student doesn't know how to enroll in their course
  3. You have to refer a student back to their POP
  4. Instructor asks you to adjust a due date
  5. Emailed a student/ instructor
  6. Emailed a student/ instructor
  7. The person you are working with is using Firefox
  8. Caller/chatter says "hold on"
  9. Instructor is using Cognero
  10. You speak to/chat with someone from Kentucky
  11. Spoke to someone with a foreign accent
  12. Password reset call/chat
  13. You created a contact
  14. You have to close a chat/end a call due to no response
  15. Clearing Cookies/cache resolves the issue
  16. Caller/chatter has a case ID number