Caller/chattercalls you bynameInstructorasks youto adjust adue datePasswordresetcall/chatSpoke tosomeonewith aforeignaccentStudentdoesn't knowhow to enrollin theircourseEmailed astudent/instructorCaller/chatterhas a case IDnumber The personyou areworking withis usingFirefoxCaller/chattersays "holdon"Instructoris usingCogneroYou have torefer astudent backto their POPYou have toclose achat/end acall due tono responseClearingCookies/cacheresolves theissueYou speakto/chat withsomeonefromKentuckyYoucreated acontactEmailed astudent/instructorCaller/chattercalls you bynameInstructorasks youto adjust adue datePasswordresetcall/chatSpoke tosomeonewith aforeignaccentStudentdoesn't knowhow to enrollin theircourseEmailed astudent/instructorCaller/chatterhas a case IDnumber The personyou areworking withis usingFirefoxCaller/chattersays "holdon"Instructoris usingCogneroYou have torefer astudent backto their POPYou have toclose achat/end acall due tono responseClearingCookies/cacheresolves theissueYou speakto/chat withsomeonefromKentuckyYoucreated acontactEmailed astudent/instructor

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller/chatter calls you by name
  2. Instructor asks you to adjust a due date
  3. Password reset call/chat
  4. Spoke to someone with a foreign accent
  5. Student doesn't know how to enroll in their course
  6. Emailed a student/ instructor
  7. Caller/chatter has a case ID number
  8. The person you are working with is using Firefox
  9. Caller/chatter says "hold on"
  10. Instructor is using Cognero
  11. You have to refer a student back to their POP
  12. You have to close a chat/end a call due to no response
  13. Clearing Cookies/cache resolves the issue
  14. You speak to/chat with someone from Kentucky
  15. You created a contact
  16. Emailed a student/ instructor