You have torefer astudent backto their POPClearingCookies/cacheresolves theissueThe personyou areworking withis usingFirefoxInstructorasks youto adjust adue datePasswordresetcall/chatEmailed astudent/instructorEmailed astudent/instructorYou speakto/chat withsomeonefromKentuckyYou have toclose achat/end acall due tono responseSpoke tosomeonewith aforeignaccentYoucreated acontactStudentdoesn't knowhow to enrollin theircourseCaller/chatterhas a case IDnumber Caller/chattercalls you bynameInstructoris usingCogneroCaller/chattersays "holdon"You have torefer astudent backto their POPClearingCookies/cacheresolves theissueThe personyou areworking withis usingFirefoxInstructorasks youto adjust adue datePasswordresetcall/chatEmailed astudent/instructorEmailed astudent/instructorYou speakto/chat withsomeonefromKentuckyYou have toclose achat/end acall due tono responseSpoke tosomeonewith aforeignaccentYoucreated acontactStudentdoesn't knowhow to enrollin theircourseCaller/chatterhas a case IDnumber Caller/chattercalls you bynameInstructoris usingCogneroCaller/chattersays "holdon"

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You have to refer a student back to their POP
  2. Clearing Cookies/cache resolves the issue
  3. The person you are working with is using Firefox
  4. Instructor asks you to adjust a due date
  5. Password reset call/chat
  6. Emailed a student/ instructor
  7. Emailed a student/ instructor
  8. You speak to/chat with someone from Kentucky
  9. You have to close a chat/end a call due to no response
  10. Spoke to someone with a foreign accent
  11. You created a contact
  12. Student doesn't know how to enroll in their course
  13. Caller/chatter has a case ID number
  14. Caller/chatter calls you by name
  15. Instructor is using Cognero
  16. Caller/chatter says "hold on"