Caller/chattercalls you bynameYou have torefer astudent backto their POPYou speakto/chat withsomeonefromKentuckyYou have toclose achat/end acall due tono responseInstructoris usingCogneroClearingCookies/cacheresolves theissuePasswordresetcall/chatEmailed astudent/instructorCaller/chattersays "holdon"Studentdoesn't knowhow to enrollin theircourseEmailed astudent/instructorSpoke tosomeonewith aforeignaccentInstructorasks youto adjust adue dateThe personyou areworking withis usingFirefoxYoucreated acontactCaller/chatterhas a case IDnumber Caller/chattercalls you bynameYou have torefer astudent backto their POPYou speakto/chat withsomeonefromKentuckyYou have toclose achat/end acall due tono responseInstructoris usingCogneroClearingCookies/cacheresolves theissuePasswordresetcall/chatEmailed astudent/instructorCaller/chattersays "holdon"Studentdoesn't knowhow to enrollin theircourseEmailed astudent/instructorSpoke tosomeonewith aforeignaccentInstructorasks youto adjust adue dateThe personyou areworking withis usingFirefoxYoucreated acontactCaller/chatterhas a case IDnumber 

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller/chatter calls you by name
  2. You have to refer a student back to their POP
  3. You speak to/chat with someone from Kentucky
  4. You have to close a chat/end a call due to no response
  5. Instructor is using Cognero
  6. Clearing Cookies/cache resolves the issue
  7. Password reset call/chat
  8. Emailed a student/ instructor
  9. Caller/chatter says "hold on"
  10. Student doesn't know how to enroll in their course
  11. Emailed a student/ instructor
  12. Spoke to someone with a foreign accent
  13. Instructor asks you to adjust a due date
  14. The person you are working with is using Firefox
  15. You created a contact
  16. Caller/chatter has a case ID number