Instructoris usingCogneroYoucreated acontactSpoke tosomeonewith aforeignaccentCaller/chattercalls you bynameYou have torefer astudent backto their POPInstructorasks youto adjust adue dateCaller/chattersays "holdon"Emailed astudent/instructorStudentdoesn't knowhow to enrollin theircourseYou have toclose achat/end acall due tono responseCaller/chatterhas a case IDnumber ClearingCookies/cacheresolves theissueYou speakto/chat withsomeonefromKentuckyEmailed astudent/instructorPasswordresetcall/chatThe personyou areworking withis usingFirefoxInstructoris usingCogneroYoucreated acontactSpoke tosomeonewith aforeignaccentCaller/chattercalls you bynameYou have torefer astudent backto their POPInstructorasks youto adjust adue dateCaller/chattersays "holdon"Emailed astudent/instructorStudentdoesn't knowhow to enrollin theircourseYou have toclose achat/end acall due tono responseCaller/chatterhas a case IDnumber ClearingCookies/cacheresolves theissueYou speakto/chat withsomeonefromKentuckyEmailed astudent/instructorPasswordresetcall/chatThe personyou areworking withis usingFirefox

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Instructor is using Cognero
  2. You created a contact
  3. Spoke to someone with a foreign accent
  4. Caller/chatter calls you by name
  5. You have to refer a student back to their POP
  6. Instructor asks you to adjust a due date
  7. Caller/chatter says "hold on"
  8. Emailed a student/ instructor
  9. Student doesn't know how to enroll in their course
  10. You have to close a chat/end a call due to no response
  11. Caller/chatter has a case ID number
  12. Clearing Cookies/cache resolves the issue
  13. You speak to/chat with someone from Kentucky
  14. Emailed a student/ instructor
  15. Password reset call/chat
  16. The person you are working with is using Firefox