Passwordresetcall/chatYou have torefer astudent backto their POPEmailed astudent/instructorEmailed astudent/instructorInstructorasks youto adjust adue dateYou have toclose achat/end acall due tono responseYoucreated acontactCaller/chattercalls you bynameCaller/chattersays "holdon"ClearingCookies/cacheresolves theissueSpoke tosomeonewith aforeignaccentYou speakto/chat withsomeonefromKentuckyThe personyou areworking withis usingFirefoxInstructoris usingCogneroStudentdoesn't knowhow to enrollin theircourseCaller/chatterhas a case IDnumber Passwordresetcall/chatYou have torefer astudent backto their POPEmailed astudent/instructorEmailed astudent/instructorInstructorasks youto adjust adue dateYou have toclose achat/end acall due tono responseYoucreated acontactCaller/chattercalls you bynameCaller/chattersays "holdon"ClearingCookies/cacheresolves theissueSpoke tosomeonewith aforeignaccentYou speakto/chat withsomeonefromKentuckyThe personyou areworking withis usingFirefoxInstructoris usingCogneroStudentdoesn't knowhow to enrollin theircourseCaller/chatterhas a case IDnumber 

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Password reset call/chat
  2. You have to refer a student back to their POP
  3. Emailed a student/ instructor
  4. Emailed a student/ instructor
  5. Instructor asks you to adjust a due date
  6. You have to close a chat/end a call due to no response
  7. You created a contact
  8. Caller/chatter calls you by name
  9. Caller/chatter says "hold on"
  10. Clearing Cookies/cache resolves the issue
  11. Spoke to someone with a foreign accent
  12. You speak to/chat with someone from Kentucky
  13. The person you are working with is using Firefox
  14. Instructor is using Cognero
  15. Student doesn't know how to enroll in their course
  16. Caller/chatter has a case ID number