Youcreated acontactSpoke tosomeonewith aforeignaccentYou have toclose achat/end acall due tono responseInstructorasks youto adjust adue dateCaller/chattersays "holdon"The personyou areworking withis usingFirefoxStudentdoesn't knowhow to enrollin theircourseClearingCookies/cacheresolves theissueYou have torefer astudent backto their POPCaller/chattercalls you bynameCaller/chatterhas a case IDnumber Instructoris usingCogneroYou speakto/chat withsomeonefromKentuckyEmailed astudent/instructorPasswordresetcall/chatEmailed astudent/instructorYoucreated acontactSpoke tosomeonewith aforeignaccentYou have toclose achat/end acall due tono responseInstructorasks youto adjust adue dateCaller/chattersays "holdon"The personyou areworking withis usingFirefoxStudentdoesn't knowhow to enrollin theircourseClearingCookies/cacheresolves theissueYou have torefer astudent backto their POPCaller/chattercalls you bynameCaller/chatterhas a case IDnumber Instructoris usingCogneroYou speakto/chat withsomeonefromKentuckyEmailed astudent/instructorPasswordresetcall/chatEmailed astudent/instructor

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You created a contact
  2. Spoke to someone with a foreign accent
  3. You have to close a chat/end a call due to no response
  4. Instructor asks you to adjust a due date
  5. Caller/chatter says "hold on"
  6. The person you are working with is using Firefox
  7. Student doesn't know how to enroll in their course
  8. Clearing Cookies/cache resolves the issue
  9. You have to refer a student back to their POP
  10. Caller/chatter calls you by name
  11. Caller/chatter has a case ID number
  12. Instructor is using Cognero
  13. You speak to/chat with someone from Kentucky
  14. Emailed a student/ instructor
  15. Password reset call/chat
  16. Emailed a student/ instructor