Emailed astudent/instructorCaller/chattersays "holdon"You have toclose achat/end acall due tono responseClearingCookies/cacheresolves theissueEmailed astudent/instructorYou have torefer astudent backto their POPThe personyou areworking withis usingFirefoxStudentdoesn't knowhow to enrollin theircourseInstructorasks youto adjust adue dateInstructoris usingCogneroYou speakto/chat withsomeonefromKentuckySpoke tosomeonewith aforeignaccentYoucreated acontactPasswordresetcall/chatCaller/chatterhas a case IDnumber Caller/chattercalls you bynameEmailed astudent/instructorCaller/chattersays "holdon"You have toclose achat/end acall due tono responseClearingCookies/cacheresolves theissueEmailed astudent/instructorYou have torefer astudent backto their POPThe personyou areworking withis usingFirefoxStudentdoesn't knowhow to enrollin theircourseInstructorasks youto adjust adue dateInstructoris usingCogneroYou speakto/chat withsomeonefromKentuckySpoke tosomeonewith aforeignaccentYoucreated acontactPasswordresetcall/chatCaller/chatterhas a case IDnumber Caller/chattercalls you byname

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emailed a student/ instructor
  2. Caller/chatter says "hold on"
  3. You have to close a chat/end a call due to no response
  4. Clearing Cookies/cache resolves the issue
  5. Emailed a student/ instructor
  6. You have to refer a student back to their POP
  7. The person you are working with is using Firefox
  8. Student doesn't know how to enroll in their course
  9. Instructor asks you to adjust a due date
  10. Instructor is using Cognero
  11. You speak to/chat with someone from Kentucky
  12. Spoke to someone with a foreign accent
  13. You created a contact
  14. Password reset call/chat
  15. Caller/chatter has a case ID number
  16. Caller/chatter calls you by name