Emailed astudent/instructorInstructorasks youto adjust adue datePasswordresetcall/chatYoucreated acontactYou have torefer astudent backto their POPEmailed astudent/instructorThe personyou areworking withis usingFirefoxCaller/chatterhas a case IDnumber Spoke tosomeonewith aforeignaccentStudentdoesn't knowhow to enrollin theircourseInstructoris usingCogneroCaller/chattersays "holdon"ClearingCookies/cacheresolves theissueCaller/chattercalls you bynameYou have toclose achat/end acall due tono responseYou speakto/chat withsomeonefromKentuckyEmailed astudent/instructorInstructorasks youto adjust adue datePasswordresetcall/chatYoucreated acontactYou have torefer astudent backto their POPEmailed astudent/instructorThe personyou areworking withis usingFirefoxCaller/chatterhas a case IDnumber Spoke tosomeonewith aforeignaccentStudentdoesn't knowhow to enrollin theircourseInstructoris usingCogneroCaller/chattersays "holdon"ClearingCookies/cacheresolves theissueCaller/chattercalls you bynameYou have toclose achat/end acall due tono responseYou speakto/chat withsomeonefromKentucky

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emailed a student/ instructor
  2. Instructor asks you to adjust a due date
  3. Password reset call/chat
  4. You created a contact
  5. You have to refer a student back to their POP
  6. Emailed a student/ instructor
  7. The person you are working with is using Firefox
  8. Caller/chatter has a case ID number
  9. Spoke to someone with a foreign accent
  10. Student doesn't know how to enroll in their course
  11. Instructor is using Cognero
  12. Caller/chatter says "hold on"
  13. Clearing Cookies/cache resolves the issue
  14. Caller/chatter calls you by name
  15. You have to close a chat/end a call due to no response
  16. You speak to/chat with someone from Kentucky