Passwordresetcall/chatYou speakto/chat withsomeonefromKentuckyCaller/chattercalls you bynameSpoke tosomeonewith aforeignaccentClearingCookies/cacheresolves theissueThe personyou areworking withis usingFirefoxStudentdoesn't knowhow to enrollin theircourseInstructorasks youto adjust adue dateCaller/chatterhas a case IDnumber Instructoris usingCogneroYoucreated acontactEmailed astudent/instructorYou have torefer astudent backto their POPEmailed astudent/instructorYou have toclose achat/end acall due tono responseCaller/chattersays "holdon"Passwordresetcall/chatYou speakto/chat withsomeonefromKentuckyCaller/chattercalls you bynameSpoke tosomeonewith aforeignaccentClearingCookies/cacheresolves theissueThe personyou areworking withis usingFirefoxStudentdoesn't knowhow to enrollin theircourseInstructorasks youto adjust adue dateCaller/chatterhas a case IDnumber Instructoris usingCogneroYoucreated acontactEmailed astudent/instructorYou have torefer astudent backto their POPEmailed astudent/instructorYou have toclose achat/end acall due tono responseCaller/chattersays "holdon"

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Password reset call/chat
  2. You speak to/chat with someone from Kentucky
  3. Caller/chatter calls you by name
  4. Spoke to someone with a foreign accent
  5. Clearing Cookies/cache resolves the issue
  6. The person you are working with is using Firefox
  7. Student doesn't know how to enroll in their course
  8. Instructor asks you to adjust a due date
  9. Caller/chatter has a case ID number
  10. Instructor is using Cognero
  11. You created a contact
  12. Emailed a student/ instructor
  13. You have to refer a student back to their POP
  14. Emailed a student/ instructor
  15. You have to close a chat/end a call due to no response
  16. Caller/chatter says "hold on"