You have torefer astudent backto their POPCaller/chattercalls you bynameCaller/chattersays "holdon"Emailed astudent/instructorInstructoris usingCogneroCaller/chatterhas a case IDnumber Instructorasks youto adjust adue dateSpoke tosomeonewith aforeignaccentThe personyou areworking withis usingFirefoxClearingCookies/cacheresolves theissueYou speakto/chat withsomeonefromKentuckyYou have toclose achat/end acall due tono responseEmailed astudent/instructorStudentdoesn't knowhow to enrollin theircoursePasswordresetcall/chatYoucreated acontactYou have torefer astudent backto their POPCaller/chattercalls you bynameCaller/chattersays "holdon"Emailed astudent/instructorInstructoris usingCogneroCaller/chatterhas a case IDnumber Instructorasks youto adjust adue dateSpoke tosomeonewith aforeignaccentThe personyou areworking withis usingFirefoxClearingCookies/cacheresolves theissueYou speakto/chat withsomeonefromKentuckyYou have toclose achat/end acall due tono responseEmailed astudent/instructorStudentdoesn't knowhow to enrollin theircoursePasswordresetcall/chatYoucreated acontact

Cengage Call/chat BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You have to refer a student back to their POP
  2. Caller/chatter calls you by name
  3. Caller/chatter says "hold on"
  4. Emailed a student/ instructor
  5. Instructor is using Cognero
  6. Caller/chatter has a case ID number
  7. Instructor asks you to adjust a due date
  8. Spoke to someone with a foreign accent
  9. The person you are working with is using Firefox
  10. Clearing Cookies/cache resolves the issue
  11. You speak to/chat with someone from Kentucky
  12. You have to close a chat/end a call due to no response
  13. Emailed a student/ instructor
  14. Student doesn't know how to enroll in their course
  15. Password reset call/chat
  16. You created a contact