Heard ananimal inthebackgroundUnauthorizeduser calls infor/on a claimClaim ask forthe customerto removeFMiPClaimstoppedbecause ofdocumenthold24-hourASGholdExpertfinishes thecall withoutasking forhelpCustomer hastalking withtheir spouseduring the callStimuluscheckmentionedon the callCompletedclaimExpert hadto reach outto ASG forassistanceRemote techdid not showforappointmentHeard a kidin thebackgroundCoronavirusmentionedby thecustomerCustomer'sphone wasstolenCustomersays theVerizon reptold them...Customer isdoing areplacementon aSamsungExpertreceives acomplimentfrom thecustomerCustomerlost theirphoneEquipmenton backorderExpert providedcompassion tothe customer'ssituationExperttalkingon muteCustomersaid theydroppedtheir phoneExpertsecuresthe VPHsaleMentionedhomesecurity inVPH offerHeard ananimal inthebackgroundUnauthorizeduser calls infor/on a claimClaim ask forthe customerto removeFMiPClaimstoppedbecause ofdocumenthold24-hourASGholdExpertfinishes thecall withoutasking forhelpCustomer hastalking withtheir spouseduring the callStimuluscheckmentionedon the callCompletedclaimExpert hadto reach outto ASG forassistanceRemote techdid not showforappointmentHeard a kidin thebackgroundCoronavirusmentionedby thecustomerCustomer'sphone wasstolenCustomersays theVerizon reptold them...Customer isdoing areplacementon aSamsungExpertreceives acomplimentfrom thecustomerCustomerlost theirphoneEquipmenton backorderExpert providedcompassion tothe customer'ssituationExperttalkingon muteCustomersaid theydroppedtheir phoneExpertsecuresthe VPHsaleMentionedhomesecurity inVPH offer

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Heard an animal in the background
  2. Unauthorized user calls in for/on a claim
  3. Claim ask for the customer to remove FMiP
  4. Claim stopped because of document hold
  5. 24-hour ASG hold
  6. Expert finishes the call without asking for help
  7. Customer has talking with their spouse during the call
  8. Stimulus check mentioned on the call
  9. Completed claim
  10. Expert had to reach out to ASG for assistance
  11. Remote tech did not show for appointment
  12. Heard a kid in the background
  13. Coronavirus mentioned by the customer
  14. Customer's phone was stolen
  15. Customer says the Verizon rep told them...
  16. Customer is doing a replacement on a Samsung
  17. Expert receives a compliment from the customer
  18. Customer lost their phone
  19. Equipment on back order
  20. Expert provided compassion to the customer's situation
  21. Expert talking on mute
  22. Customer said they dropped their phone
  23. Expert secures the VPH sale
  24. Mentioned home security in VPH offer