Equipmenton backorderHeard a kidin thebackgroundExpertreceives acomplimentfrom thecustomerCompletedclaimHeard ananimal inthebackgroundRemote techdid not showforappointmentUnauthorizeduser calls infor/on a claimExpertsecuresthe VPHsaleClaimstoppedbecause ofdocumentholdExperttalkingon muteExpert providedcompassion tothe customer'ssituationCustomer hastalking withtheir spouseduring the callClaim ask forthe customerto removeFMiPCoronavirusmentionedby thecustomer24-hourASGholdCustomerlost theirphoneCustomersaid theydroppedtheir phoneStimuluscheckmentionedon the callCustomer'sphone wasstolenCustomer isdoing areplacementon aSamsungExpert hadto reach outto ASG forassistanceCustomersays theVerizon reptold them...Mentionedhomesecurity inVPH offerExpertfinishes thecall withoutasking forhelpEquipmenton backorderHeard a kidin thebackgroundExpertreceives acomplimentfrom thecustomerCompletedclaimHeard ananimal inthebackgroundRemote techdid not showforappointmentUnauthorizeduser calls infor/on a claimExpertsecuresthe VPHsaleClaimstoppedbecause ofdocumentholdExperttalkingon muteExpert providedcompassion tothe customer'ssituationCustomer hastalking withtheir spouseduring the callClaim ask forthe customerto removeFMiPCoronavirusmentionedby thecustomer24-hourASGholdCustomerlost theirphoneCustomersaid theydroppedtheir phoneStimuluscheckmentionedon the callCustomer'sphone wasstolenCustomer isdoing areplacementon aSamsungExpert hadto reach outto ASG forassistanceCustomersays theVerizon reptold them...Mentionedhomesecurity inVPH offerExpertfinishes thecall withoutasking forhelp

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Equipment on back order
  2. Heard a kid in the background
  3. Expert receives a compliment from the customer
  4. Completed claim
  5. Heard an animal in the background
  6. Remote tech did not show for appointment
  7. Unauthorized user calls in for/on a claim
  8. Expert secures the VPH sale
  9. Claim stopped because of document hold
  10. Expert talking on mute
  11. Expert provided compassion to the customer's situation
  12. Customer has talking with their spouse during the call
  13. Claim ask for the customer to remove FMiP
  14. Coronavirus mentioned by the customer
  15. 24-hour ASG hold
  16. Customer lost their phone
  17. Customer said they dropped their phone
  18. Stimulus check mentioned on the call
  19. Customer's phone was stolen
  20. Customer is doing a replacement on a Samsung
  21. Expert had to reach out to ASG for assistance
  22. Customer says the Verizon rep told them...
  23. Mentioned home security in VPH offer
  24. Expert finishes the call without asking for help