Customer hastalking withtheir spouseduring the callExpert hadto reach outto ASG forassistanceExpert providedcompassion tothe customer'ssituationRemote techdid not showforappointmentClaimstoppedbecause ofdocumentholdCustomersays theVerizon reptold them...Mentionedhomesecurity inVPH offer24-hourASGholdExperttalkingon muteExpertreceives acomplimentfrom thecustomerStimuluscheckmentionedon the callUnauthorizeduser calls infor/on a claimCompletedclaimExpertfinishes thecall withoutasking forhelpEquipmenton backorderCustomer'sphone wasstolenCustomer isdoing areplacementon aSamsungExpertsecuresthe VPHsaleHeard a kidin thebackgroundHeard ananimal inthebackgroundCustomersaid theydroppedtheir phoneClaim ask forthe customerto removeFMiPCustomerlost theirphoneCoronavirusmentionedby thecustomerCustomer hastalking withtheir spouseduring the callExpert hadto reach outto ASG forassistanceExpert providedcompassion tothe customer'ssituationRemote techdid not showforappointmentClaimstoppedbecause ofdocumentholdCustomersays theVerizon reptold them...Mentionedhomesecurity inVPH offer24-hourASGholdExperttalkingon muteExpertreceives acomplimentfrom thecustomerStimuluscheckmentionedon the callUnauthorizeduser calls infor/on a claimCompletedclaimExpertfinishes thecall withoutasking forhelpEquipmenton backorderCustomer'sphone wasstolenCustomer isdoing areplacementon aSamsungExpertsecuresthe VPHsaleHeard a kidin thebackgroundHeard ananimal inthebackgroundCustomersaid theydroppedtheir phoneClaim ask forthe customerto removeFMiPCustomerlost theirphoneCoronavirusmentionedby thecustomer

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has talking with their spouse during the call
  2. Expert had to reach out to ASG for assistance
  3. Expert provided compassion to the customer's situation
  4. Remote tech did not show for appointment
  5. Claim stopped because of document hold
  6. Customer says the Verizon rep told them...
  7. Mentioned home security in VPH offer
  8. 24-hour ASG hold
  9. Expert talking on mute
  10. Expert receives a compliment from the customer
  11. Stimulus check mentioned on the call
  12. Unauthorized user calls in for/on a claim
  13. Completed claim
  14. Expert finishes the call without asking for help
  15. Equipment on back order
  16. Customer's phone was stolen
  17. Customer is doing a replacement on a Samsung
  18. Expert secures the VPH sale
  19. Heard a kid in the background
  20. Heard an animal in the background
  21. Customer said they dropped their phone
  22. Claim ask for the customer to remove FMiP
  23. Customer lost their phone
  24. Coronavirus mentioned by the customer