Remote techdid not showforappointmentCoronavirusmentionedby thecustomerCustomerlost theirphoneCustomer hastalking withtheir spouseduring the callStimuluscheckmentionedon the callExpertfinishes thecall withoutasking forhelpHeard ananimal inthebackground24-hourASGholdExpertreceives acomplimentfrom thecustomerMentionedhomesecurity inVPH offerClaim ask forthe customerto removeFMiPCustomer'sphone wasstolenCustomersaid theydroppedtheir phoneCustomer isdoing areplacementon aSamsungExpert hadto reach outto ASG forassistanceCustomersays theVerizon reptold them...Expert providedcompassion tothe customer'ssituationHeard a kidin thebackgroundExpertsecuresthe VPHsaleExperttalkingon muteClaimstoppedbecause ofdocumentholdEquipmenton backorderCompletedclaimUnauthorizeduser calls infor/on a claimRemote techdid not showforappointmentCoronavirusmentionedby thecustomerCustomerlost theirphoneCustomer hastalking withtheir spouseduring the callStimuluscheckmentionedon the callExpertfinishes thecall withoutasking forhelpHeard ananimal inthebackground24-hourASGholdExpertreceives acomplimentfrom thecustomerMentionedhomesecurity inVPH offerClaim ask forthe customerto removeFMiPCustomer'sphone wasstolenCustomersaid theydroppedtheir phoneCustomer isdoing areplacementon aSamsungExpert hadto reach outto ASG forassistanceCustomersays theVerizon reptold them...Expert providedcompassion tothe customer'ssituationHeard a kidin thebackgroundExpertsecuresthe VPHsaleExperttalkingon muteClaimstoppedbecause ofdocumentholdEquipmenton backorderCompletedclaimUnauthorizeduser calls infor/on a claim

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remote tech did not show for appointment
  2. Coronavirus mentioned by the customer
  3. Customer lost their phone
  4. Customer has talking with their spouse during the call
  5. Stimulus check mentioned on the call
  6. Expert finishes the call without asking for help
  7. Heard an animal in the background
  8. 24-hour ASG hold
  9. Expert receives a compliment from the customer
  10. Mentioned home security in VPH offer
  11. Claim ask for the customer to remove FMiP
  12. Customer's phone was stolen
  13. Customer said they dropped their phone
  14. Customer is doing a replacement on a Samsung
  15. Expert had to reach out to ASG for assistance
  16. Customer says the Verizon rep told them...
  17. Expert provided compassion to the customer's situation
  18. Heard a kid in the background
  19. Expert secures the VPH sale
  20. Expert talking on mute
  21. Claim stopped because of document hold
  22. Equipment on back order
  23. Completed claim
  24. Unauthorized user calls in for/on a claim