Remote techdid not showforappointmentHeard a kidin thebackgroundEquipmenton backorderCustomerlost theirphoneExpertsecuresthe VPHsaleCustomer isdoing areplacementon aSamsungExpert providedcompassion tothe customer'ssituationExpert hadto reach outto ASG forassistanceClaimstoppedbecause ofdocumentholdExperttalkingon muteMentionedhomesecurity inVPH offerExpertfinishes thecall withoutasking forhelpCompletedclaimExpertreceives acomplimentfrom thecustomerClaim ask forthe customerto removeFMiPCoronavirusmentionedby thecustomerCustomer hastalking withtheir spouseduring the call24-hourASGholdUnauthorizeduser calls infor/on a claimCustomersays theVerizon reptold them...Customer'sphone wasstolenCustomersaid theydroppedtheir phoneStimuluscheckmentionedon the callHeard ananimal inthebackgroundRemote techdid not showforappointmentHeard a kidin thebackgroundEquipmenton backorderCustomerlost theirphoneExpertsecuresthe VPHsaleCustomer isdoing areplacementon aSamsungExpert providedcompassion tothe customer'ssituationExpert hadto reach outto ASG forassistanceClaimstoppedbecause ofdocumentholdExperttalkingon muteMentionedhomesecurity inVPH offerExpertfinishes thecall withoutasking forhelpCompletedclaimExpertreceives acomplimentfrom thecustomerClaim ask forthe customerto removeFMiPCoronavirusmentionedby thecustomerCustomer hastalking withtheir spouseduring the call24-hourASGholdUnauthorizeduser calls infor/on a claimCustomersays theVerizon reptold them...Customer'sphone wasstolenCustomersaid theydroppedtheir phoneStimuluscheckmentionedon the callHeard ananimal inthebackground

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remote tech did not show for appointment
  2. Heard a kid in the background
  3. Equipment on back order
  4. Customer lost their phone
  5. Expert secures the VPH sale
  6. Customer is doing a replacement on a Samsung
  7. Expert provided compassion to the customer's situation
  8. Expert had to reach out to ASG for assistance
  9. Claim stopped because of document hold
  10. Expert talking on mute
  11. Mentioned home security in VPH offer
  12. Expert finishes the call without asking for help
  13. Completed claim
  14. Expert receives a compliment from the customer
  15. Claim ask for the customer to remove FMiP
  16. Coronavirus mentioned by the customer
  17. Customer has talking with their spouse during the call
  18. 24-hour ASG hold
  19. Unauthorized user calls in for/on a claim
  20. Customer says the Verizon rep told them...
  21. Customer's phone was stolen
  22. Customer said they dropped their phone
  23. Stimulus check mentioned on the call
  24. Heard an animal in the background