Customersays theVerizon reptold them...Heard ananimal inthebackgroundCustomersaid theydroppedtheir phoneCustomerlost theirphoneExpert hadto reach outto ASG forassistanceRemote techdid not showforappointmentCompletedclaimClaim ask forthe customerto removeFMiPUnauthorizeduser calls infor/on a claimStimuluscheckmentionedon the callCustomer'sphone wasstolenExpertreceives acomplimentfrom thecustomerCoronavirusmentionedby thecustomerCustomer hastalking withtheir spouseduring the callExpertfinishes thecall withoutasking forhelpExperttalkingon muteMentionedhomesecurity inVPH offerHeard a kidin thebackgroundEquipmenton backorderExpertsecuresthe VPHsaleCustomer isdoing areplacementon aSamsungExpert providedcompassion tothe customer'ssituationClaimstoppedbecause ofdocumenthold24-hourASGholdCustomersays theVerizon reptold them...Heard ananimal inthebackgroundCustomersaid theydroppedtheir phoneCustomerlost theirphoneExpert hadto reach outto ASG forassistanceRemote techdid not showforappointmentCompletedclaimClaim ask forthe customerto removeFMiPUnauthorizeduser calls infor/on a claimStimuluscheckmentionedon the callCustomer'sphone wasstolenExpertreceives acomplimentfrom thecustomerCoronavirusmentionedby thecustomerCustomer hastalking withtheir spouseduring the callExpertfinishes thecall withoutasking forhelpExperttalkingon muteMentionedhomesecurity inVPH offerHeard a kidin thebackgroundEquipmenton backorderExpertsecuresthe VPHsaleCustomer isdoing areplacementon aSamsungExpert providedcompassion tothe customer'ssituationClaimstoppedbecause ofdocumenthold24-hourASGhold

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer says the Verizon rep told them...
  2. Heard an animal in the background
  3. Customer said they dropped their phone
  4. Customer lost their phone
  5. Expert had to reach out to ASG for assistance
  6. Remote tech did not show for appointment
  7. Completed claim
  8. Claim ask for the customer to remove FMiP
  9. Unauthorized user calls in for/on a claim
  10. Stimulus check mentioned on the call
  11. Customer's phone was stolen
  12. Expert receives a compliment from the customer
  13. Coronavirus mentioned by the customer
  14. Customer has talking with their spouse during the call
  15. Expert finishes the call without asking for help
  16. Expert talking on mute
  17. Mentioned home security in VPH offer
  18. Heard a kid in the background
  19. Equipment on back order
  20. Expert secures the VPH sale
  21. Customer is doing a replacement on a Samsung
  22. Expert provided compassion to the customer's situation
  23. Claim stopped because of document hold
  24. 24-hour ASG hold