Expertsecuresthe VPHsaleUnauthorizeduser calls infor/on a claimHeard ananimal inthebackgroundEquipmenton backorderCustomer hastalking withtheir spouseduring the callCustomer isdoing areplacementon aSamsungClaimstoppedbecause ofdocumentholdCustomersaid theydroppedtheir phone24-hourASGholdExpert hadto reach outto ASG forassistanceExpertreceives acomplimentfrom thecustomerCustomersays theVerizon reptold them...Mentionedhomesecurity inVPH offerCompletedclaimCustomerlost theirphoneCustomer'sphone wasstolenExpert providedcompassion tothe customer'ssituationExpertfinishes thecall withoutasking forhelpStimuluscheckmentionedon the callClaim ask forthe customerto removeFMiPCoronavirusmentionedby thecustomerExperttalkingon muteHeard a kidin thebackgroundRemote techdid not showforappointmentExpertsecuresthe VPHsaleUnauthorizeduser calls infor/on a claimHeard ananimal inthebackgroundEquipmenton backorderCustomer hastalking withtheir spouseduring the callCustomer isdoing areplacementon aSamsungClaimstoppedbecause ofdocumentholdCustomersaid theydroppedtheir phone24-hourASGholdExpert hadto reach outto ASG forassistanceExpertreceives acomplimentfrom thecustomerCustomersays theVerizon reptold them...Mentionedhomesecurity inVPH offerCompletedclaimCustomerlost theirphoneCustomer'sphone wasstolenExpert providedcompassion tothe customer'ssituationExpertfinishes thecall withoutasking forhelpStimuluscheckmentionedon the callClaim ask forthe customerto removeFMiPCoronavirusmentionedby thecustomerExperttalkingon muteHeard a kidin thebackgroundRemote techdid not showforappointment

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expert secures the VPH sale
  2. Unauthorized user calls in for/on a claim
  3. Heard an animal in the background
  4. Equipment on back order
  5. Customer has talking with their spouse during the call
  6. Customer is doing a replacement on a Samsung
  7. Claim stopped because of document hold
  8. Customer said they dropped their phone
  9. 24-hour ASG hold
  10. Expert had to reach out to ASG for assistance
  11. Expert receives a compliment from the customer
  12. Customer says the Verizon rep told them...
  13. Mentioned home security in VPH offer
  14. Completed claim
  15. Customer lost their phone
  16. Customer's phone was stolen
  17. Expert provided compassion to the customer's situation
  18. Expert finishes the call without asking for help
  19. Stimulus check mentioned on the call
  20. Claim ask for the customer to remove FMiP
  21. Coronavirus mentioned by the customer
  22. Expert talking on mute
  23. Heard a kid in the background
  24. Remote tech did not show for appointment