Experttalkingon muteExpertsecuresthe VPHsaleUnauthorizeduser calls infor/on a claimEquipmenton backorderHeard ananimal inthebackgroundCustomer'sphone wasstolenCustomersaid theydroppedtheir phoneCustomerlost theirphoneMentionedhomesecurity inVPH offerCustomer hastalking withtheir spouseduring the callCustomersays theVerizon reptold them...Coronavirusmentionedby thecustomerCustomer isdoing areplacementon aSamsungExpertfinishes thecall withoutasking forhelp24-hourASGholdExpertreceives acomplimentfrom thecustomerClaim ask forthe customerto removeFMiPExpert providedcompassion tothe customer'ssituationRemote techdid not showforappointmentStimuluscheckmentionedon the callExpert hadto reach outto ASG forassistanceClaimstoppedbecause ofdocumentholdHeard a kidin thebackgroundCompletedclaimExperttalkingon muteExpertsecuresthe VPHsaleUnauthorizeduser calls infor/on a claimEquipmenton backorderHeard ananimal inthebackgroundCustomer'sphone wasstolenCustomersaid theydroppedtheir phoneCustomerlost theirphoneMentionedhomesecurity inVPH offerCustomer hastalking withtheir spouseduring the callCustomersays theVerizon reptold them...Coronavirusmentionedby thecustomerCustomer isdoing areplacementon aSamsungExpertfinishes thecall withoutasking forhelp24-hourASGholdExpertreceives acomplimentfrom thecustomerClaim ask forthe customerto removeFMiPExpert providedcompassion tothe customer'ssituationRemote techdid not showforappointmentStimuluscheckmentionedon the callExpert hadto reach outto ASG forassistanceClaimstoppedbecause ofdocumentholdHeard a kidin thebackgroundCompletedclaim

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expert talking on mute
  2. Expert secures the VPH sale
  3. Unauthorized user calls in for/on a claim
  4. Equipment on back order
  5. Heard an animal in the background
  6. Customer's phone was stolen
  7. Customer said they dropped their phone
  8. Customer lost their phone
  9. Mentioned home security in VPH offer
  10. Customer has talking with their spouse during the call
  11. Customer says the Verizon rep told them...
  12. Coronavirus mentioned by the customer
  13. Customer is doing a replacement on a Samsung
  14. Expert finishes the call without asking for help
  15. 24-hour ASG hold
  16. Expert receives a compliment from the customer
  17. Claim ask for the customer to remove FMiP
  18. Expert provided compassion to the customer's situation
  19. Remote tech did not show for appointment
  20. Stimulus check mentioned on the call
  21. Expert had to reach out to ASG for assistance
  22. Claim stopped because of document hold
  23. Heard a kid in the background
  24. Completed claim