Customersays theVerizon reptold them...Stimuluscheckmentionedon the callExperttalkingon muteRemote techdid not showforappointmentCustomer hastalking withtheir spouseduring the callHeard a kidin thebackgroundClaim ask forthe customerto removeFMiPUnauthorizeduser calls infor/on a claimClaimstoppedbecause ofdocumentholdCompletedclaimExpert providedcompassion tothe customer'ssituationCustomerlost theirphone24-hourASGholdEquipmenton backorderCoronavirusmentionedby thecustomerExpertfinishes thecall withoutasking forhelpMentionedhomesecurity inVPH offerExpert hadto reach outto ASG forassistanceExpertreceives acomplimentfrom thecustomerExpertsecuresthe VPHsaleCustomersaid theydroppedtheir phoneHeard ananimal inthebackgroundCustomer isdoing areplacementon aSamsungCustomer'sphone wasstolenCustomersays theVerizon reptold them...Stimuluscheckmentionedon the callExperttalkingon muteRemote techdid not showforappointmentCustomer hastalking withtheir spouseduring the callHeard a kidin thebackgroundClaim ask forthe customerto removeFMiPUnauthorizeduser calls infor/on a claimClaimstoppedbecause ofdocumentholdCompletedclaimExpert providedcompassion tothe customer'ssituationCustomerlost theirphone24-hourASGholdEquipmenton backorderCoronavirusmentionedby thecustomerExpertfinishes thecall withoutasking forhelpMentionedhomesecurity inVPH offerExpert hadto reach outto ASG forassistanceExpertreceives acomplimentfrom thecustomerExpertsecuresthe VPHsaleCustomersaid theydroppedtheir phoneHeard ananimal inthebackgroundCustomer isdoing areplacementon aSamsungCustomer'sphone wasstolen

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says the Verizon rep told them...
  2. Stimulus check mentioned on the call
  3. Expert talking on mute
  4. Remote tech did not show for appointment
  5. Customer has talking with their spouse during the call
  6. Heard a kid in the background
  7. Claim ask for the customer to remove FMiP
  8. Unauthorized user calls in for/on a claim
  9. Claim stopped because of document hold
  10. Completed claim
  11. Expert provided compassion to the customer's situation
  12. Customer lost their phone
  13. 24-hour ASG hold
  14. Equipment on back order
  15. Coronavirus mentioned by the customer
  16. Expert finishes the call without asking for help
  17. Mentioned home security in VPH offer
  18. Expert had to reach out to ASG for assistance
  19. Expert receives a compliment from the customer
  20. Expert secures the VPH sale
  21. Customer said they dropped their phone
  22. Heard an animal in the background
  23. Customer is doing a replacement on a Samsung
  24. Customer's phone was stolen