Remote techdid not showforappointment24-hourASGholdCustomer isdoing areplacementon aSamsungStimuluscheckmentionedon the callHeard a kidin thebackgroundHeard ananimal inthebackgroundCoronavirusmentionedby thecustomerCustomersays theVerizon reptold them...Customer'sphone wasstolenClaim ask forthe customerto removeFMiPExpert hadto reach outto ASG forassistanceExperttalkingon muteUnauthorizeduser calls infor/on a claimMentionedhomesecurity inVPH offerExpertsecuresthe VPHsaleExpertreceives acomplimentfrom thecustomerCompletedclaimClaimstoppedbecause ofdocumentholdEquipmenton backorderExpert providedcompassion tothe customer'ssituationCustomer hastalking withtheir spouseduring the callCustomersaid theydroppedtheir phoneExpertfinishes thecall withoutasking forhelpCustomerlost theirphoneRemote techdid not showforappointment24-hourASGholdCustomer isdoing areplacementon aSamsungStimuluscheckmentionedon the callHeard a kidin thebackgroundHeard ananimal inthebackgroundCoronavirusmentionedby thecustomerCustomersays theVerizon reptold them...Customer'sphone wasstolenClaim ask forthe customerto removeFMiPExpert hadto reach outto ASG forassistanceExperttalkingon muteUnauthorizeduser calls infor/on a claimMentionedhomesecurity inVPH offerExpertsecuresthe VPHsaleExpertreceives acomplimentfrom thecustomerCompletedclaimClaimstoppedbecause ofdocumentholdEquipmenton backorderExpert providedcompassion tothe customer'ssituationCustomer hastalking withtheir spouseduring the callCustomersaid theydroppedtheir phoneExpertfinishes thecall withoutasking forhelpCustomerlost theirphone

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remote tech did not show for appointment
  2. 24-hour ASG hold
  3. Customer is doing a replacement on a Samsung
  4. Stimulus check mentioned on the call
  5. Heard a kid in the background
  6. Heard an animal in the background
  7. Coronavirus mentioned by the customer
  8. Customer says the Verizon rep told them...
  9. Customer's phone was stolen
  10. Claim ask for the customer to remove FMiP
  11. Expert had to reach out to ASG for assistance
  12. Expert talking on mute
  13. Unauthorized user calls in for/on a claim
  14. Mentioned home security in VPH offer
  15. Expert secures the VPH sale
  16. Expert receives a compliment from the customer
  17. Completed claim
  18. Claim stopped because of document hold
  19. Equipment on back order
  20. Expert provided compassion to the customer's situation
  21. Customer has talking with their spouse during the call
  22. Customer said they dropped their phone
  23. Expert finishes the call without asking for help
  24. Customer lost their phone