Coronavirusmentionedby thecustomerMentionedhomesecurity inVPH offerClaimstoppedbecause ofdocumentholdExpertreceives acomplimentfrom thecustomerHeard ananimal inthebackgroundClaim ask forthe customerto removeFMiPExpertsecuresthe VPHsaleExpert hadto reach outto ASG forassistanceHeard a kidin thebackgroundCustomer isdoing areplacementon aSamsung24-hourASGholdEquipmenton backorderCompletedclaimCustomer hastalking withtheir spouseduring the callExpertfinishes thecall withoutasking forhelpCustomersaid theydroppedtheir phoneCustomer'sphone wasstolenCustomerlost theirphoneRemote techdid not showforappointmentExpert providedcompassion tothe customer'ssituationStimuluscheckmentionedon the callUnauthorizeduser calls infor/on a claimCustomersays theVerizon reptold them...Experttalkingon muteCoronavirusmentionedby thecustomerMentionedhomesecurity inVPH offerClaimstoppedbecause ofdocumentholdExpertreceives acomplimentfrom thecustomerHeard ananimal inthebackgroundClaim ask forthe customerto removeFMiPExpertsecuresthe VPHsaleExpert hadto reach outto ASG forassistanceHeard a kidin thebackgroundCustomer isdoing areplacementon aSamsung24-hourASGholdEquipmenton backorderCompletedclaimCustomer hastalking withtheir spouseduring the callExpertfinishes thecall withoutasking forhelpCustomersaid theydroppedtheir phoneCustomer'sphone wasstolenCustomerlost theirphoneRemote techdid not showforappointmentExpert providedcompassion tothe customer'ssituationStimuluscheckmentionedon the callUnauthorizeduser calls infor/on a claimCustomersays theVerizon reptold them...Experttalkingon mute

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coronavirus mentioned by the customer
  2. Mentioned home security in VPH offer
  3. Claim stopped because of document hold
  4. Expert receives a compliment from the customer
  5. Heard an animal in the background
  6. Claim ask for the customer to remove FMiP
  7. Expert secures the VPH sale
  8. Expert had to reach out to ASG for assistance
  9. Heard a kid in the background
  10. Customer is doing a replacement on a Samsung
  11. 24-hour ASG hold
  12. Equipment on back order
  13. Completed claim
  14. Customer has talking with their spouse during the call
  15. Expert finishes the call without asking for help
  16. Customer said they dropped their phone
  17. Customer's phone was stolen
  18. Customer lost their phone
  19. Remote tech did not show for appointment
  20. Expert provided compassion to the customer's situation
  21. Stimulus check mentioned on the call
  22. Unauthorized user calls in for/on a claim
  23. Customer says the Verizon rep told them...
  24. Expert talking on mute