Experttalkingon mute24-hourASGholdExpertsecuresthe VPHsaleRemote techdid not showforappointmentStimuluscheckmentionedon the callUnauthorizeduser calls infor/on a claimCustomersaid theydroppedtheir phoneMentionedhomesecurity inVPH offerCustomer hastalking withtheir spouseduring the callCustomer'sphone wasstolenClaim ask forthe customerto removeFMiPCustomersays theVerizon reptold them...Customerlost theirphoneClaimstoppedbecause ofdocumentholdCompletedclaimExpertreceives acomplimentfrom thecustomerHeard a kidin thebackgroundExpert providedcompassion tothe customer'ssituationHeard ananimal inthebackgroundCoronavirusmentionedby thecustomerExpertfinishes thecall withoutasking forhelpEquipmenton backorderCustomer isdoing areplacementon aSamsungExpert hadto reach outto ASG forassistanceExperttalkingon mute24-hourASGholdExpertsecuresthe VPHsaleRemote techdid not showforappointmentStimuluscheckmentionedon the callUnauthorizeduser calls infor/on a claimCustomersaid theydroppedtheir phoneMentionedhomesecurity inVPH offerCustomer hastalking withtheir spouseduring the callCustomer'sphone wasstolenClaim ask forthe customerto removeFMiPCustomersays theVerizon reptold them...Customerlost theirphoneClaimstoppedbecause ofdocumentholdCompletedclaimExpertreceives acomplimentfrom thecustomerHeard a kidin thebackgroundExpert providedcompassion tothe customer'ssituationHeard ananimal inthebackgroundCoronavirusmentionedby thecustomerExpertfinishes thecall withoutasking forhelpEquipmenton backorderCustomer isdoing areplacementon aSamsungExpert hadto reach outto ASG forassistance

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expert talking on mute
  2. 24-hour ASG hold
  3. Expert secures the VPH sale
  4. Remote tech did not show for appointment
  5. Stimulus check mentioned on the call
  6. Unauthorized user calls in for/on a claim
  7. Customer said they dropped their phone
  8. Mentioned home security in VPH offer
  9. Customer has talking with their spouse during the call
  10. Customer's phone was stolen
  11. Claim ask for the customer to remove FMiP
  12. Customer says the Verizon rep told them...
  13. Customer lost their phone
  14. Claim stopped because of document hold
  15. Completed claim
  16. Expert receives a compliment from the customer
  17. Heard a kid in the background
  18. Expert provided compassion to the customer's situation
  19. Heard an animal in the background
  20. Coronavirus mentioned by the customer
  21. Expert finishes the call without asking for help
  22. Equipment on back order
  23. Customer is doing a replacement on a Samsung
  24. Expert had to reach out to ASG for assistance