Equipmenton backorderMentionedhomesecurity inVPH offerExperttalkingon muteStimuluscheckmentionedon the callCustomer'sphone wasstolenHeard ananimal inthebackgroundCoronavirusmentionedby thecustomerExpertsecuresthe VPHsaleExpertreceives acomplimentfrom thecustomerCompletedclaimExpert providedcompassion tothe customer'ssituationClaimstoppedbecause ofdocumentholdClaim ask forthe customerto removeFMiPCustomerlost theirphoneExpertfinishes thecall withoutasking forhelpUnauthorizeduser calls infor/on a claimCustomer hastalking withtheir spouseduring the callHeard a kidin thebackgroundExpert hadto reach outto ASG forassistanceCustomersaid theydroppedtheir phoneCustomer isdoing areplacementon aSamsungCustomersays theVerizon reptold them...24-hourASGholdRemote techdid not showforappointmentEquipmenton backorderMentionedhomesecurity inVPH offerExperttalkingon muteStimuluscheckmentionedon the callCustomer'sphone wasstolenHeard ananimal inthebackgroundCoronavirusmentionedby thecustomerExpertsecuresthe VPHsaleExpertreceives acomplimentfrom thecustomerCompletedclaimExpert providedcompassion tothe customer'ssituationClaimstoppedbecause ofdocumentholdClaim ask forthe customerto removeFMiPCustomerlost theirphoneExpertfinishes thecall withoutasking forhelpUnauthorizeduser calls infor/on a claimCustomer hastalking withtheir spouseduring the callHeard a kidin thebackgroundExpert hadto reach outto ASG forassistanceCustomersaid theydroppedtheir phoneCustomer isdoing areplacementon aSamsungCustomersays theVerizon reptold them...24-hourASGholdRemote techdid not showforappointment

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Equipment on back order
  2. Mentioned home security in VPH offer
  3. Expert talking on mute
  4. Stimulus check mentioned on the call
  5. Customer's phone was stolen
  6. Heard an animal in the background
  7. Coronavirus mentioned by the customer
  8. Expert secures the VPH sale
  9. Expert receives a compliment from the customer
  10. Completed claim
  11. Expert provided compassion to the customer's situation
  12. Claim stopped because of document hold
  13. Claim ask for the customer to remove FMiP
  14. Customer lost their phone
  15. Expert finishes the call without asking for help
  16. Unauthorized user calls in for/on a claim
  17. Customer has talking with their spouse during the call
  18. Heard a kid in the background
  19. Expert had to reach out to ASG for assistance
  20. Customer said they dropped their phone
  21. Customer is doing a replacement on a Samsung
  22. Customer says the Verizon rep told them...
  23. 24-hour ASG hold
  24. Remote tech did not show for appointment