Customer hastalking withtheir spouseduring the callEquipmenton backorderCustomer'sphone wasstolenExpert providedcompassion tothe customer'ssituationHeard ananimal inthebackgroundCoronavirusmentionedby thecustomerExpert hadto reach outto ASG forassistanceRemote techdid not showforappointmentCustomer isdoing areplacementon aSamsungExpertfinishes thecall withoutasking forhelpCustomerlost theirphoneCustomersaid theydroppedtheir phoneMentionedhomesecurity inVPH offerStimuluscheckmentionedon the callExpertsecuresthe VPHsaleClaimstoppedbecause ofdocumentholdHeard a kidin thebackgroundUnauthorizeduser calls infor/on a claimClaim ask forthe customerto removeFMiPCompletedclaimExpertreceives acomplimentfrom thecustomerExperttalkingon mute24-hourASGholdCustomersays theVerizon reptold them...Customer hastalking withtheir spouseduring the callEquipmenton backorderCustomer'sphone wasstolenExpert providedcompassion tothe customer'ssituationHeard ananimal inthebackgroundCoronavirusmentionedby thecustomerExpert hadto reach outto ASG forassistanceRemote techdid not showforappointmentCustomer isdoing areplacementon aSamsungExpertfinishes thecall withoutasking forhelpCustomerlost theirphoneCustomersaid theydroppedtheir phoneMentionedhomesecurity inVPH offerStimuluscheckmentionedon the callExpertsecuresthe VPHsaleClaimstoppedbecause ofdocumentholdHeard a kidin thebackgroundUnauthorizeduser calls infor/on a claimClaim ask forthe customerto removeFMiPCompletedclaimExpertreceives acomplimentfrom thecustomerExperttalkingon mute24-hourASGholdCustomersays theVerizon reptold them...

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has talking with their spouse during the call
  2. Equipment on back order
  3. Customer's phone was stolen
  4. Expert provided compassion to the customer's situation
  5. Heard an animal in the background
  6. Coronavirus mentioned by the customer
  7. Expert had to reach out to ASG for assistance
  8. Remote tech did not show for appointment
  9. Customer is doing a replacement on a Samsung
  10. Expert finishes the call without asking for help
  11. Customer lost their phone
  12. Customer said they dropped their phone
  13. Mentioned home security in VPH offer
  14. Stimulus check mentioned on the call
  15. Expert secures the VPH sale
  16. Claim stopped because of document hold
  17. Heard a kid in the background
  18. Unauthorized user calls in for/on a claim
  19. Claim ask for the customer to remove FMiP
  20. Completed claim
  21. Expert receives a compliment from the customer
  22. Expert talking on mute
  23. 24-hour ASG hold
  24. Customer says the Verizon rep told them...