Customersaid theydroppedtheir phoneCompletedclaimCustomerlost theirphoneCustomer isdoing areplacementon aSamsungStimuluscheckmentionedon the callEquipmenton backorderExpert providedcompassion tothe customer'ssituationClaim ask forthe customerto removeFMiPExpert hadto reach outto ASG forassistanceHeard ananimal inthebackgroundHeard a kidin thebackground24-hourASGholdRemote techdid not showforappointmentCoronavirusmentionedby thecustomerCustomersays theVerizon reptold them...Unauthorizeduser calls infor/on a claimExperttalkingon muteExpertreceives acomplimentfrom thecustomerCustomer hastalking withtheir spouseduring the callExpertfinishes thecall withoutasking forhelpClaimstoppedbecause ofdocumentholdMentionedhomesecurity inVPH offerCustomer'sphone wasstolenExpertsecuresthe VPHsaleCustomersaid theydroppedtheir phoneCompletedclaimCustomerlost theirphoneCustomer isdoing areplacementon aSamsungStimuluscheckmentionedon the callEquipmenton backorderExpert providedcompassion tothe customer'ssituationClaim ask forthe customerto removeFMiPExpert hadto reach outto ASG forassistanceHeard ananimal inthebackgroundHeard a kidin thebackground24-hourASGholdRemote techdid not showforappointmentCoronavirusmentionedby thecustomerCustomersays theVerizon reptold them...Unauthorizeduser calls infor/on a claimExperttalkingon muteExpertreceives acomplimentfrom thecustomerCustomer hastalking withtheir spouseduring the callExpertfinishes thecall withoutasking forhelpClaimstoppedbecause ofdocumentholdMentionedhomesecurity inVPH offerCustomer'sphone wasstolenExpertsecuresthe VPHsale

Team Cicely's New Hire - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer said they dropped their phone
  2. Completed claim
  3. Customer lost their phone
  4. Customer is doing a replacement on a Samsung
  5. Stimulus check mentioned on the call
  6. Equipment on back order
  7. Expert provided compassion to the customer's situation
  8. Claim ask for the customer to remove FMiP
  9. Expert had to reach out to ASG for assistance
  10. Heard an animal in the background
  11. Heard a kid in the background
  12. 24-hour ASG hold
  13. Remote tech did not show for appointment
  14. Coronavirus mentioned by the customer
  15. Customer says the Verizon rep told them...
  16. Unauthorized user calls in for/on a claim
  17. Expert talking on mute
  18. Expert receives a compliment from the customer
  19. Customer has talking with their spouse during the call
  20. Expert finishes the call without asking for help
  21. Claim stopped because of document hold
  22. Mentioned home security in VPH offer
  23. Customer's phone was stolen
  24. Expert secures the VPH sale