RESPONDTO A CHATTHAT IS INALL CAPSdiscovera techerrortake a phonecall thatgoes longerthan 20minutesSolve 15+tickets ina day50+chats ina daylisten to avoicemailthat is longerthan 1minuteacknowledgea coworkerseffortsmeditateon atuesdayintroduceus to yourpet onvideo callanswer thephone to acare/of orritualcustomer+30chats ina day10+answeredcalls in adaycreate anasanaticketsomeonesays "canyou hear meok?" in ameetingMark anasanatask ascompleteenter amedicationin the livedrug reviewdocumentexplain thesoundslumberprogram tosomeonequestionall yourlifechoicestake yourfull lunchbreakhelpcustomerwho hassuppreactionfile anincidentreportFind trackinginformationfor acustomerhelpsomeoneID theirpillsSuccessfullykeep someoneon the programby reducingtheir costRESPONDTO A CHATTHAT IS INALL CAPSdiscovera techerrortake a phonecall thatgoes longerthan 20minutesSolve 15+tickets ina day50+chats ina daylisten to avoicemailthat is longerthan 1minuteacknowledgea coworkerseffortsmeditateon atuesdayintroduceus to yourpet onvideo callanswer thephone to acare/of orritualcustomer+30chats ina day10+answeredcalls in adaycreate anasanaticketsomeonesays "canyou hear meok?" in ameetingMark anasanatask ascompleteenter amedicationin the livedrug reviewdocumentexplain thesoundslumberprogram tosomeonequestionall yourlifechoicestake yourfull lunchbreakhelpcustomerwho hassuppreactionfile anincidentreportFind trackinginformationfor acustomerhelpsomeoneID theirpillsSuccessfullykeep someoneon the programby reducingtheir cost

PERSONA - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RESPOND TO A CHAT THAT IS IN ALL CAPS
  2. discover a tech error
  3. take a phone call that goes longer than 20 minutes
  4. Solve 15+ tickets in a day
  5. 50+ chats in a day
  6. listen to a voicemail that is longer than 1 minute
  7. acknowledge a coworkers efforts
  8. meditate on a tuesday
  9. introduce us to your pet on video call
  10. answer the phone to a care/of or ritual customer
  11. +30 chats in a day
  12. 10+ answered calls in a day
  13. create an asana ticket
  14. someone says "can you hear me ok?" in a meeting
  15. Mark an asana task as complete
  16. enter a medication in the live drug review document
  17. explain the sound slumber program to someone
  18. question all your life choices
  19. take your full lunch break
  20. help customer who has supp reaction
  21. file an incident report
  22. Find tracking information for a customer
  23. help someone ID their pills
  24. Successfully keep someone on the program by reducing their cost