ExplainDivaDollarsSolvetheIssuePasswordResetRefundShippingListen totheCustomerSendEmailPlace OrderW/ NoAdjustmentAfterAcknowledgethe IssueCall aCustomerBackCustomerUsingSpeakerExplainReturnsw/oEscalationNoteOrderLocateReturn inDotcomInquiry onDoubleChargeLocate aRetailStoreGiveAppeasementOrder aDenimItemAnswerASCC?HearCustomerSmilingShip anExpressOrderOn HoldbyCustomerPlace Orderw/ShapewearPriceMatchUse "ICan" not"I Can't"DetailedCSMessageThankCustomerfor Shoppingw/ ASTrackOrderApplyPromoOfferUpsellExplainDivaDollarsSolvetheIssuePasswordResetRefundShippingListen totheCustomerSendEmailPlace OrderW/ NoAdjustmentAfterAcknowledgethe IssueCall aCustomerBackCustomerUsingSpeakerExplainReturnsw/oEscalationNoteOrderLocateReturn inDotcomInquiry onDoubleChargeLocate aRetailStoreGiveAppeasementOrder aDenimItemAnswerASCC?HearCustomerSmilingShip anExpressOrderOn HoldbyCustomerPlace Orderw/ShapewearPriceMatchUse "ICan" not"I Can't"DetailedCSMessageThankCustomerfor Shoppingw/ ASTrackOrderApplyPromoOfferUpsell

Divas - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain Diva Dollars
  2. Solve the Issue
  3. Password Reset
  4. Refund Shipping
  5. Listen to the Customer
  6. Send Email
  7. Place Order W/ No Adjustment After
  8. Acknowledge the Issue
  9. Call a Customer Back
  10. Customer Using Speaker
  11. Explain Returns w/o Escalation
  12. Note Order
  13. Locate Return in Dotcom
  14. Inquiry on Double Charge
  15. Locate a Retail Store
  16. Give Appeasement
  17. Order a Denim Item
  18. Answer ASCC ?
  19. Hear Customer Smiling
  20. Ship an Express Order
  21. On Hold by Customer
  22. Place Order w/Shapewear
  23. Price Match
  24. Use "I Can" not "I Can't"
  25. Detailed CS Message
  26. Thank Customer for Shopping w/ AS
  27. Track Order
  28. Apply Promo
  29. Offer Upsell