Listen totheCustomerSendEmailAcknowledgethe IssueThankCustomerfor Shoppingw/ ASExplainReturnsw/oEscalationNoteOrderUse "ICan" not"I Can't"RefundShippingTrackOrderOn HoldbyCustomerAnswerASCC?ExplainDivaDollarsInquiry onDoubleChargeOrder aDenimItemPriceMatchSolvetheIssuePlace Orderw/ShapewearShip anExpressOrderLocate aRetailStoreCustomerUsingSpeakerOfferUpsellApplyPromoDetailedCSMessageGiveAppeasementPlace OrderW/ NoAdjustmentAfterCall aCustomerBackLocateReturn inDotcomPasswordResetHearCustomerSmilingListen totheCustomerSendEmailAcknowledgethe IssueThankCustomerfor Shoppingw/ ASExplainReturnsw/oEscalationNoteOrderUse "ICan" not"I Can't"RefundShippingTrackOrderOn HoldbyCustomerAnswerASCC?ExplainDivaDollarsInquiry onDoubleChargeOrder aDenimItemPriceMatchSolvetheIssuePlace Orderw/ShapewearShip anExpressOrderLocate aRetailStoreCustomerUsingSpeakerOfferUpsellApplyPromoDetailedCSMessageGiveAppeasementPlace OrderW/ NoAdjustmentAfterCall aCustomerBackLocateReturn inDotcomPasswordResetHearCustomerSmiling

Divas - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen to the Customer
  2. Send Email
  3. Acknowledge the Issue
  4. Thank Customer for Shopping w/ AS
  5. Explain Returns w/o Escalation
  6. Note Order
  7. Use "I Can" not "I Can't"
  8. Refund Shipping
  9. Track Order
  10. On Hold by Customer
  11. Answer ASCC ?
  12. Explain Diva Dollars
  13. Inquiry on Double Charge
  14. Order a Denim Item
  15. Price Match
  16. Solve the Issue
  17. Place Order w/Shapewear
  18. Ship an Express Order
  19. Locate a Retail Store
  20. Customer Using Speaker
  21. Offer Upsell
  22. Apply Promo
  23. Detailed CS Message
  24. Give Appeasement
  25. Place Order W/ No Adjustment After
  26. Call a Customer Back
  27. Locate Return in Dotcom
  28. Password Reset
  29. Hear Customer Smiling