Get areleasefrom a callbackWork a waitrelease within5 minutes ofit beingassignedSpeak tosomeonenamed LizWork17+ filesin 1 hourRelease avehicle withover $5000in chargesRelease 2files atsamelocationWork 5storagefiles in arowGet 6+releasesin 1 hourPM Liz 2 workrelated thingsyou'd like topersonally workon this weekRelease aYELLOWvehicleShare a picturein the chat ofyour pet orfavorite animal ifyou don't have apetReleaseacamperGet a 100%QA score ona residentialcallRelease astorage filewith nochargesPost amotivationalmeme in theteam chat Escalate 2+files toUSAA on thesame callTake 5+inboundsin 1 hourGet a 100%QA gradingon a storagecallShare asilly selfiein theteam chatSet a filefor 5 AMSpanishTransfer acaller tothebranchGetapprovalto cancela fileReleasea REDvehicleEmail thesameadjustor 3times in 1dayGet areleasefrom a callbackWork a waitrelease within5 minutes ofit beingassignedSpeak tosomeonenamed LizWork17+ filesin 1 hourRelease avehicle withover $5000in chargesRelease 2files atsamelocationWork 5storagefiles in arowGet 6+releasesin 1 hourPM Liz 2 workrelated thingsyou'd like topersonally workon this weekRelease aYELLOWvehicleShare a picturein the chat ofyour pet orfavorite animal ifyou don't have apetReleaseacamperGet a 100%QA score ona residentialcallRelease astorage filewith nochargesPost amotivationalmeme in theteam chat Escalate 2+files toUSAA on thesame callTake 5+inboundsin 1 hourGet a 100%QA gradingon a storagecallShare asilly selfiein theteam chatSet a filefor 5 AMSpanishTransfer acaller tothebranchGetapprovalto cancela fileReleasea REDvehicleEmail thesameadjustor 3times in 1day

New Directions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a release from a call back
  2. Work a wait release within 5 minutes of it being assigned
  3. Speak to someone named Liz
  4. Work 17+ files in 1 hour
  5. Release a vehicle with over $5000 in charges
  6. Release 2 files at same location
  7. Work 5 storage files in a row
  8. Get 6+ releases in 1 hour
  9. PM Liz 2 work related things you'd like to personally work on this week
  10. Release a YELLOW vehicle
  11. Share a picture in the chat of your pet or favorite animal if you don't have a pet
  12. Release a camper
  13. Get a 100% QA score on a residential call
  14. Release a storage file with no charges
  15. Post a motivational meme in the team chat
  16. Escalate 2+ files to USAA on the same call
  17. Take 5+ inbounds in 1 hour
  18. Get a 100% QA grading on a storage call
  19. Share a silly selfie in the team chat
  20. Set a file for 5 AM Spanish
  21. Transfer a caller to the branch
  22. Get approval to cancel a file
  23. Release a RED vehicle
  24. Email the same adjustor 3 times in 1 day