Get a 100%QA score ona residentialcallGet areleasefrom a callbackRelease 2files atsamelocationRelease avehicle withover $5000in chargesWork a waitrelease within5 minutes ofit beingassignedReleaseacamperWork17+ filesin 1 hourRelease astorage filewith nochargesSet a filefor 5 AMSpanishTransfer acaller tothebranchGet a 100%QA gradingon a storagecallWork 5storagefiles in arowReleasea REDvehiclePM Liz 2 workrelated thingsyou'd like topersonally workon this weekEmail thesameadjustor 3times in 1dayPost amotivationalmeme in theteam chat Share asilly selfiein theteam chatGet 6+releasesin 1 hourEscalate 2+files toUSAA on thesame callShare a picturein the chat ofyour pet orfavorite animal ifyou don't have apetGetapprovalto cancela fileRelease aYELLOWvehicleSpeak tosomeonenamed LizTake 5+inboundsin 1 hourGet a 100%QA score ona residentialcallGet areleasefrom a callbackRelease 2files atsamelocationRelease avehicle withover $5000in chargesWork a waitrelease within5 minutes ofit beingassignedReleaseacamperWork17+ filesin 1 hourRelease astorage filewith nochargesSet a filefor 5 AMSpanishTransfer acaller tothebranchGet a 100%QA gradingon a storagecallWork 5storagefiles in arowReleasea REDvehiclePM Liz 2 workrelated thingsyou'd like topersonally workon this weekEmail thesameadjustor 3times in 1dayPost amotivationalmeme in theteam chat Share asilly selfiein theteam chatGet 6+releasesin 1 hourEscalate 2+files toUSAA on thesame callShare a picturein the chat ofyour pet orfavorite animal ifyou don't have apetGetapprovalto cancela fileRelease aYELLOWvehicleSpeak tosomeonenamed LizTake 5+inboundsin 1 hour

New Directions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a 100% QA score on a residential call
  2. Get a release from a call back
  3. Release 2 files at same location
  4. Release a vehicle with over $5000 in charges
  5. Work a wait release within 5 minutes of it being assigned
  6. Release a camper
  7. Work 17+ files in 1 hour
  8. Release a storage file with no charges
  9. Set a file for 5 AM Spanish
  10. Transfer a caller to the branch
  11. Get a 100% QA grading on a storage call
  12. Work 5 storage files in a row
  13. Release a RED vehicle
  14. PM Liz 2 work related things you'd like to personally work on this week
  15. Email the same adjustor 3 times in 1 day
  16. Post a motivational meme in the team chat
  17. Share a silly selfie in the team chat
  18. Get 6+ releases in 1 hour
  19. Escalate 2+ files to USAA on the same call
  20. Share a picture in the chat of your pet or favorite animal if you don't have a pet
  21. Get approval to cancel a file
  22. Release a YELLOW vehicle
  23. Speak to someone named Liz
  24. Take 5+ inbounds in 1 hour