Work a waitrelease within5 minutes ofit beingassignedGet areleasefrom a callbackEscalate 2+files toUSAA on thesame callRelease 2files atsamelocationShare asilly selfiein theteam chatReleasea REDvehicleTake 5+inboundsin 1 hourRelease aYELLOWvehiclePM Liz 2 workrelated thingsyou'd like topersonally workon this weekPost amotivationalmeme in theteam chat Get a 100%QA score ona residentialcallWork 5storagefiles in arowReleaseacamperGet a 100%QA gradingon a storagecallRelease astorage filewith nochargesSpeak tosomeonenamed LizWork17+ filesin 1 hourRelease avehicle withover $5000in chargesEmail thesameadjustor 3times in 1dayGetapprovalto cancela fileShare a picturein the chat ofyour pet orfavorite animal ifyou don't have apetGet 6+releasesin 1 hourTransfer acaller tothebranchSet a filefor 5 AMSpanishWork a waitrelease within5 minutes ofit beingassignedGet areleasefrom a callbackEscalate 2+files toUSAA on thesame callRelease 2files atsamelocationShare asilly selfiein theteam chatReleasea REDvehicleTake 5+inboundsin 1 hourRelease aYELLOWvehiclePM Liz 2 workrelated thingsyou'd like topersonally workon this weekPost amotivationalmeme in theteam chat Get a 100%QA score ona residentialcallWork 5storagefiles in arowReleaseacamperGet a 100%QA gradingon a storagecallRelease astorage filewith nochargesSpeak tosomeonenamed LizWork17+ filesin 1 hourRelease avehicle withover $5000in chargesEmail thesameadjustor 3times in 1dayGetapprovalto cancela fileShare a picturein the chat ofyour pet orfavorite animal ifyou don't have apetGet 6+releasesin 1 hourTransfer acaller tothebranchSet a filefor 5 AMSpanish

New Directions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work a wait release within 5 minutes of it being assigned
  2. Get a release from a call back
  3. Escalate 2+ files to USAA on the same call
  4. Release 2 files at same location
  5. Share a silly selfie in the team chat
  6. Release a RED vehicle
  7. Take 5+ inbounds in 1 hour
  8. Release a YELLOW vehicle
  9. PM Liz 2 work related things you'd like to personally work on this week
  10. Post a motivational meme in the team chat
  11. Get a 100% QA score on a residential call
  12. Work 5 storage files in a row
  13. Release a camper
  14. Get a 100% QA grading on a storage call
  15. Release a storage file with no charges
  16. Speak to someone named Liz
  17. Work 17+ files in 1 hour
  18. Release a vehicle with over $5000 in charges
  19. Email the same adjustor 3 times in 1 day
  20. Get approval to cancel a file
  21. Share a picture in the chat of your pet or favorite animal if you don't have a pet
  22. Get 6+ releases in 1 hour
  23. Transfer a caller to the branch
  24. Set a file for 5 AM Spanish