AdherenceAbove90%Shared bestpractice onWP grouppageCSATAbove90% forWeek 20FinalizeTime Below10% forWeek 20CSATAbove90%CPIAbovePeer forWeek 21CPI abovePeer for allChannelsComplete1DiscoverCourse100%CSATAbove95%QualityFinalizeTimeBelow10%adherenceAbove95%3 CSATcommentacknowledgingyour serviceComplete3+discovercoursesNoSecurityViolationFinalizeTimeBelow15%CPIAbovePeerAverage5+ CSATcommentacknowledgingyour serviceCSATAbove85%100% QAUnderstanding100%CSAT forWeek 19100% QAGuidelineadherenceFinalizeTimeBelow 5%100%QualityAdherenceAbove90%Shared bestpractice onWP grouppageCSATAbove90% forWeek 20FinalizeTime Below10% forWeek 20CSATAbove90%CPIAbovePeer forWeek 21CPI abovePeer for allChannelsComplete1DiscoverCourse100%CSATAbove95%QualityFinalizeTimeBelow10%adherenceAbove95%3 CSATcommentacknowledgingyour serviceComplete3+discovercoursesNoSecurityViolationFinalizeTimeBelow15%CPIAbovePeerAverage5+ CSATcommentacknowledgingyour serviceCSATAbove85%100% QAUnderstanding100%CSAT forWeek 19100% QAGuidelineadherenceFinalizeTimeBelow 5%100%Quality

The 6 (May) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence Above 90%
  2. Shared best practice on WP group page
  3. CSAT Above 90% for Week 20
  4. Finalize Time Below 10% for Week 20
  5. CSAT Above 90%
  6. CPI Above Peer for Week 21
  7. CPI above Peer for all Channels
  8. Complete 1 Discover Course
  9. 100% CSAT
  10. Above 95% Quality
  11. Finalize Time Below 10%
  12. adherence Above 95%
  13. 3 CSAT comment acknowledging your service
  14. Complete 3+ discover courses
  15. No Security Violation
  16. Finalize Time Below 15%
  17. CPI Above Peer Average
  18. 5+ CSAT comment acknowledging your service
  19. CSAT Above 85%
  20. 100% QA Understanding
  21. 100% CSAT for Week 19
  22. 100% QA Guideline adherence
  23. Finalize Time Below 5%
  24. 100% Quality