Complete1DiscoverCourseAbove95%Quality3 CSATcommentacknowledgingyour serviceNoSecurityViolationCPIAbovePeerAverage100% QAGuidelineadherence5+ CSATcommentacknowledgingyour serviceAdherenceAbove90%100%QualityCSATAbove90% forWeek 19FinalizeTimeBelow10%FinalizeTimeBelow 5%adherenceAbove95%100%CSATShared bestpractice onWP grouppageCPI abovePeer for allChannels100% QAUnderstandingCPIAbovePeerFinalizeTime Below10% forweek 20Complete3+discovercourses100%CSAT forWeek 20FinalizeTimeBelow15%CSATAbove85%CSATAbove90%Complete1DiscoverCourseAbove95%Quality3 CSATcommentacknowledgingyour serviceNoSecurityViolationCPIAbovePeerAverage100% QAGuidelineadherence5+ CSATcommentacknowledgingyour serviceAdherenceAbove90%100%QualityCSATAbove90% forWeek 19FinalizeTimeBelow10%FinalizeTimeBelow 5%adherenceAbove95%100%CSATShared bestpractice onWP grouppageCPI abovePeer for allChannels100% QAUnderstandingCPIAbovePeerFinalizeTime Below10% forweek 20Complete3+discovercourses100%CSAT forWeek 20FinalizeTimeBelow15%CSATAbove85%CSATAbove90%

The Kingsway (May) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete 1 Discover Course
  2. Above 95% Quality
  3. 3 CSAT comment acknowledging your service
  4. No Security Violation
  5. CPI Above Peer Average
  6. 100% QA Guideline adherence
  7. 5+ CSAT comment acknowledging your service
  8. Adherence Above 90%
  9. 100% Quality
  10. CSAT Above 90% for Week 19
  11. Finalize Time Below 10%
  12. Finalize Time Below 5%
  13. adherence Above 95%
  14. 100% CSAT
  15. Shared best practice on WP group page
  16. CPI above Peer for all Channels
  17. 100% QA Understanding
  18. CPI Above Peer
  19. Finalize Time Below 10% for week 20
  20. Complete 3+ discover courses
  21. 100% CSAT for Week 20
  22. Finalize Time Below 15%
  23. CSAT Above 85%
  24. CSAT Above 90%