CSATAbove85%5+ CSATcommentacknowledgingyour serviceadherenceAbove95%Shared bestpractice onWP grouppageCSATAbove90%CPIAbovePeer3 CSATcommentacknowledgingyour serviceFinalizeTimeBelow10%AdherenceAbove90%FinalizeTimeBelow 5%CPIAbovePeerAverageAbove95%QualityFinalizeTimeBelow15%Complete1DiscoverCourse100%CSAT forWeek 20Complete3+discovercoursesCPI abovePeer for allChannels100%CSATFinalizeTime Below10% forweek 20NoSecurityViolation100% QAUnderstanding100%QualityCSATAbove90% forWeek 19100% QAGuidelineadherenceCSATAbove85%5+ CSATcommentacknowledgingyour serviceadherenceAbove95%Shared bestpractice onWP grouppageCSATAbove90%CPIAbovePeer3 CSATcommentacknowledgingyour serviceFinalizeTimeBelow10%AdherenceAbove90%FinalizeTimeBelow 5%CPIAbovePeerAverageAbove95%QualityFinalizeTimeBelow15%Complete1DiscoverCourse100%CSAT forWeek 20Complete3+discovercoursesCPI abovePeer for allChannels100%CSATFinalizeTime Below10% forweek 20NoSecurityViolation100% QAUnderstanding100%QualityCSATAbove90% forWeek 19100% QAGuidelineadherence

The Kingsway (May) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSAT Above 85%
  2. 5+ CSAT comment acknowledging your service
  3. adherence Above 95%
  4. Shared best practice on WP group page
  5. CSAT Above 90%
  6. CPI Above Peer
  7. 3 CSAT comment acknowledging your service
  8. Finalize Time Below 10%
  9. Adherence Above 90%
  10. Finalize Time Below 5%
  11. CPI Above Peer Average
  12. Above 95% Quality
  13. Finalize Time Below 15%
  14. Complete 1 Discover Course
  15. 100% CSAT for Week 20
  16. Complete 3+ discover courses
  17. CPI above Peer for all Channels
  18. 100% CSAT
  19. Finalize Time Below 10% for week 20
  20. No Security Violation
  21. 100% QA Understanding
  22. 100% Quality
  23. CSAT Above 90% for Week 19
  24. 100% QA Guideline adherence