Ask Probingquestions(not orderinfo/app)TrackOrderDeviceFeatureChangeVerizonUpFree!PlanChangeUpgradeDeviceCompletea failedactivationAdd/Edit/RemoveAuto-payMention/DiscussWork FromHomeEducate&Empower ThankAgent forusingC2CProvide a specificacknowledgementCompleteRemarks(who, what,action)CompleteVerificationPaymentArrangementsAsk Probingquestions(not orderinfo/app)TrackOrderDeviceFeatureChangeVerizonUpFree!PlanChangeUpgradeDeviceCompletea failedactivationAdd/Edit/RemoveAuto-payMention/DiscussWork FromHomeEducate&Empower ThankAgent forusingC2CProvide a specificacknowledgementCompleteRemarks(who, what,action)CompleteVerificationPaymentArrangements

App Engagement/ Educate/Empower/Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask Probing questions (not order info/app)
  2. Track Order Device
  3. Feature Change
  4. Verizon Up
  5. Free!
  6. Plan Change
  7. Upgrade Device
  8. Complete a failed activation
  9. Add/Edit/Remove Auto-pay
  10. Mention/Discuss Work From Home
  11. Educate & Empower
  12. Thank Agent for using C2C
  13. Provide a specific acknowledgement
  14. Complete Remarks (who, what, action)
  15. Complete Verification
  16. Payment Arrangements