PlanChangeMention/DiscussWork FromHomePaymentArrangementsUpgradeDeviceEducate&Empower CompleteVerificationCompleteRemarks(who, what,action)Completea failedactivationFeatureChangeThankAgent forusingC2CProvide a specificacknowledgementAsk Probingquestions(not orderinfo/app)VerizonUpFree!Add/Edit/RemoveAuto-payTrackOrderDevicePlanChangeMention/DiscussWork FromHomePaymentArrangementsUpgradeDeviceEducate&Empower CompleteVerificationCompleteRemarks(who, what,action)Completea failedactivationFeatureChangeThankAgent forusingC2CProvide a specificacknowledgementAsk Probingquestions(not orderinfo/app)VerizonUpFree!Add/Edit/RemoveAuto-payTrackOrderDevice

App Engagement/ Educate/Empower/Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Plan Change
  2. Mention/Discuss Work From Home
  3. Payment Arrangements
  4. Upgrade Device
  5. Educate & Empower
  6. Complete Verification
  7. Complete Remarks (who, what, action)
  8. Complete a failed activation
  9. Feature Change
  10. Thank Agent for using C2C
  11. Provide a specific acknowledgement
  12. Ask Probing questions (not order info/app)
  13. Verizon Up
  14. Free!
  15. Add/Edit/Remove Auto-pay
  16. Track Order Device