ThankAgent forusingC2CAdd/Edit/RemoveAuto-payProvide a specificacknowledgementAsk Probingquestions(not orderinfo/app)Educate&Empower CompleteRemarks(who, what,action)Completea failedactivationFree!UpgradeDeviceFeatureChangeTrackOrderDeviceCompleteVerificationPlanChangeMention/DiscussWork FromHomePaymentArrangementsVerizonUpThankAgent forusingC2CAdd/Edit/RemoveAuto-payProvide a specificacknowledgementAsk Probingquestions(not orderinfo/app)Educate&Empower CompleteRemarks(who, what,action)Completea failedactivationFree!UpgradeDeviceFeatureChangeTrackOrderDeviceCompleteVerificationPlanChangeMention/DiscussWork FromHomePaymentArrangementsVerizonUp

App Engagement/ Educate/Empower/Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank Agent for using C2C
  2. Add/Edit/Remove Auto-pay
  3. Provide a specific acknowledgement
  4. Ask Probing questions (not order info/app)
  5. Educate & Empower
  6. Complete Remarks (who, what, action)
  7. Complete a failed activation
  8. Free!
  9. Upgrade Device
  10. Feature Change
  11. Track Order Device
  12. Complete Verification
  13. Plan Change
  14. Mention/Discuss Work From Home
  15. Payment Arrangements
  16. Verizon Up