UpgradeDeviceThankAgent forusingC2CFeatureChangePlanChangeEducate&Empower TrackOrderDeviceCompleteRemarks(who, what,action)Add/Edit/RemoveAuto-payCompleteVerificationProvide a specificacknowledgementFree!PaymentArrangementsMention/DiscussWork FromHomeCompletea failedactivationAsk Probingquestions(not orderinfo/app)VerizonUpUpgradeDeviceThankAgent forusingC2CFeatureChangePlanChangeEducate&Empower TrackOrderDeviceCompleteRemarks(who, what,action)Add/Edit/RemoveAuto-payCompleteVerificationProvide a specificacknowledgementFree!PaymentArrangementsMention/DiscussWork FromHomeCompletea failedactivationAsk Probingquestions(not orderinfo/app)VerizonUp

App Engagement/ Educate/Empower/Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upgrade Device
  2. Thank Agent for using C2C
  3. Feature Change
  4. Plan Change
  5. Educate & Empower
  6. Track Order Device
  7. Complete Remarks (who, what, action)
  8. Add/Edit/Remove Auto-pay
  9. Complete Verification
  10. Provide a specific acknowledgement
  11. Free!
  12. Payment Arrangements
  13. Mention/Discuss Work From Home
  14. Complete a failed activation
  15. Ask Probing questions (not order info/app)
  16. Verizon Up