Completea failedactivationPlanChangeTrackOrderDevicePaymentArrangementsUpgradeDeviceFree!FeatureChangeProvide a specificacknowledgementCompleteRemarks(who, what,action)Ask Probingquestions(not orderinfo/app)Mention/DiscussWork FromHomeVerizonUpEducate&Empower Add/Edit/RemoveAuto-payCompleteVerificationThankAgent forusingC2CCompletea failedactivationPlanChangeTrackOrderDevicePaymentArrangementsUpgradeDeviceFree!FeatureChangeProvide a specificacknowledgementCompleteRemarks(who, what,action)Ask Probingquestions(not orderinfo/app)Mention/DiscussWork FromHomeVerizonUpEducate&Empower Add/Edit/RemoveAuto-payCompleteVerificationThankAgent forusingC2C

App Engagement/ Educate/Empower/Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a failed activation
  2. Plan Change
  3. Track Order Device
  4. Payment Arrangements
  5. Upgrade Device
  6. Free!
  7. Feature Change
  8. Provide a specific acknowledgement
  9. Complete Remarks (who, what, action)
  10. Ask Probing questions (not order info/app)
  11. Mention/Discuss Work From Home
  12. Verizon Up
  13. Educate & Empower
  14. Add/Edit/Remove Auto-pay
  15. Complete Verification
  16. Thank Agent for using C2C