FeatureChangeCompleteVerificationCompletea failedactivationThankAgent forusingC2CAdd/Edit/RemoveAuto-payAsk Probingquestions(not orderinfo/app)UpgradeDeviceMention/DiscussWork FromHomeTrackOrderDeviceEducate&Empower CompleteRemarks(who, what,action)PlanChangeVerizonUpPaymentArrangementsFree!Provide a specificacknowledgementFeatureChangeCompleteVerificationCompletea failedactivationThankAgent forusingC2CAdd/Edit/RemoveAuto-payAsk Probingquestions(not orderinfo/app)UpgradeDeviceMention/DiscussWork FromHomeTrackOrderDeviceEducate&Empower CompleteRemarks(who, what,action)PlanChangeVerizonUpPaymentArrangementsFree!Provide a specificacknowledgement

App Engagement/ Educate/Empower/Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Feature Change
  2. Complete Verification
  3. Complete a failed activation
  4. Thank Agent for using C2C
  5. Add/Edit/Remove Auto-pay
  6. Ask Probing questions (not order info/app)
  7. Upgrade Device
  8. Mention/Discuss Work From Home
  9. Track Order Device
  10. Educate & Empower
  11. Complete Remarks (who, what, action)
  12. Plan Change
  13. Verizon Up
  14. Payment Arrangements
  15. Free!
  16. Provide a specific acknowledgement