FeatureChangePlanChangeMention/DiscussWork FromHomeUpgradeDeviceAsk Probingquestions(not orderinfo/app)CompleteVerificationCompleteRemarks(who, what,action)ThankAgent forusingC2CFree!TrackOrderDeviceCompletea failedactivationAdd/Edit/RemoveAuto-payProvide a specificacknowledgementVerizonUpPaymentArrangementsEducate&Empower FeatureChangePlanChangeMention/DiscussWork FromHomeUpgradeDeviceAsk Probingquestions(not orderinfo/app)CompleteVerificationCompleteRemarks(who, what,action)ThankAgent forusingC2CFree!TrackOrderDeviceCompletea failedactivationAdd/Edit/RemoveAuto-payProvide a specificacknowledgementVerizonUpPaymentArrangementsEducate&Empower 

App Engagement/ Educate/Empower/Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Feature Change
  2. Plan Change
  3. Mention/Discuss Work From Home
  4. Upgrade Device
  5. Ask Probing questions (not order info/app)
  6. Complete Verification
  7. Complete Remarks (who, what, action)
  8. Thank Agent for using C2C
  9. Free!
  10. Track Order Device
  11. Complete a failed activation
  12. Add/Edit/Remove Auto-pay
  13. Provide a specific acknowledgement
  14. Verizon Up
  15. Payment Arrangements
  16. Educate & Empower