Transferred acall toSpanish/Tooka SpanishCallermakingblindpaymentUsed the‘copy to RI’button toTARR multipleaccountsCustomerrefusedto verifySet PTPwith two(or less)paymentsManualcallbackCustomerhung upafter OB callgreetingSet PTPwith 6+paymentsReceiveda livepaymentAccountwithinactiveloanGreeted goodmorning/afterby a memberof leadershipDe-escalateda callAssistedCustomerwithbankruptcyUsed theestimatedpayoff tabGaveCustomerACHrevoke infoCustomerwith multiplepast dueloansUpdateddemographicsReaddead airscriptMarkedaccountas wrongnumberAssistedCustomerwith debtconsolidationStole a bestpractice fromsomeoneSet upsettlementforCustomerCustomerasked aboutcredit beingaffectedAccountwithincorrectDOBTransferred acall toSpanish/Tooka SpanishCallermakingblindpaymentUsed the‘copy to RI’button toTARR multipleaccountsCustomerrefusedto verifySet PTPwith two(or less)paymentsManualcallbackCustomerhung upafter OB callgreetingSet PTPwith 6+paymentsReceiveda livepaymentAccountwithinactiveloanGreeted goodmorning/afterby a memberof leadershipDe-escalateda callAssistedCustomerwithbankruptcyUsed theestimatedpayoff tabGaveCustomerACHrevoke infoCustomerwith multiplepast dueloansUpdateddemographicsReaddead airscriptMarkedaccountas wrongnumberAssistedCustomerwith debtconsolidationStole a bestpractice fromsomeoneSet upsettlementforCustomerCustomerasked aboutcredit beingaffectedAccountwithincorrectDOB

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a call to Spanish/Took a Spanish
  2. Caller making blind payment
  3. Used the ‘copy to RI’ button to TARR multiple accounts
  4. Customer refused to verify
  5. Set PTP with two (or less) payments
  6. Manual call back
  7. Customer hung up after OB call greeting
  8. Set PTP with 6+ payments
  9. Received a live payment
  10. Account with inactive loan
  11. Greeted good morning/after by a member of leadership
  12. De-escalated a call
  13. Assisted Customer with bankruptcy
  14. Used the estimated payoff tab
  15. Gave Customer ACH revoke info
  16. Customer with multiple past due loans
  17. Updated demographics
  18. Read dead air script
  19. Marked account as wrong number
  20. Assisted Customer with debt consolidation
  21. Stole a best practice from someone
  22. Set up settlement for Customer
  23. Customer asked about credit being affected
  24. Account with incorrect DOB