(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Updated demographics
Set PTP with 6+ payments
Customer with multiple past due loans
Received a live payment
Caller making blind payment
Marked account as wrong number
Customer refused to verify
Used the ‘copy to RI’ button to TARR multiple accounts
Transferred a call to Spanish/Took a Spanish
Assisted Customer with debt consolidation
Customer asked about credit being affected
De-escalated a call
Used the estimated payoff tab
Read dead air script
Set PTP with two (or less) payments
Assisted Customer with bankruptcy
Account with inactive loan
Customer hung up after OB call greeting
Set up settlement for Customer
Greeted good morning/after by a member of leadership