De-escalateda callTransferred acall toSpanish/Tooka SpanishReaddead airscriptManualcallbackMarkedaccountas wrongnumberGreeted goodmorning/afterby a memberof leadershipSet PTPwith two(or less)paymentsCustomerrefusedto verifyCustomerwith multiplepast dueloansUsed the‘copy to RI’button toTARR multipleaccountsGaveCustomerACHrevoke infoUpdateddemographicsUsed theestimatedpayoff tabSet PTPwith 6+paymentsSet upsettlementforCustomerCustomerasked aboutcredit beingaffectedAssistedCustomerwith debtconsolidationCustomerhung upafter OB callgreetingStole a bestpractice fromsomeoneAccountwithincorrectDOBAssistedCustomerwithbankruptcyReceiveda livepaymentAccountwithinactiveloanCallermakingblindpaymentDe-escalateda callTransferred acall toSpanish/Tooka SpanishReaddead airscriptManualcallbackMarkedaccountas wrongnumberGreeted goodmorning/afterby a memberof leadershipSet PTPwith two(or less)paymentsCustomerrefusedto verifyCustomerwith multiplepast dueloansUsed the‘copy to RI’button toTARR multipleaccountsGaveCustomerACHrevoke infoUpdateddemographicsUsed theestimatedpayoff tabSet PTPwith 6+paymentsSet upsettlementforCustomerCustomerasked aboutcredit beingaffectedAssistedCustomerwith debtconsolidationCustomerhung upafter OB callgreetingStole a bestpractice fromsomeoneAccountwithincorrectDOBAssistedCustomerwithbankruptcyReceiveda livepaymentAccountwithinactiveloanCallermakingblindpayment

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a call
  2. Transferred a call to Spanish/Took a Spanish
  3. Read dead air script
  4. Manual call back
  5. Marked account as wrong number
  6. Greeted good morning/after by a member of leadership
  7. Set PTP with two (or less) payments
  8. Customer refused to verify
  9. Customer with multiple past due loans
  10. Used the ‘copy to RI’ button to TARR multiple accounts
  11. Gave Customer ACH revoke info
  12. Updated demographics
  13. Used the estimated payoff tab
  14. Set PTP with 6+ payments
  15. Set up settlement for Customer
  16. Customer asked about credit being affected
  17. Assisted Customer with debt consolidation
  18. Customer hung up after OB call greeting
  19. Stole a best practice from someone
  20. Account with incorrect DOB
  21. Assisted Customer with bankruptcy
  22. Received a live payment
  23. Account with inactive loan
  24. Caller making blind payment