4 QualityEvaluationswith 100%GuidelineAdherence100%CSAT on 3separatedays>90%PhoneCSAT inany week100%CSAT inany weekShare 1wellnessactivitywith TTZShare 3pictures inTTZ PictureDayComplete4DiscovercoursesFinalizeTime below5% for thequarter4 QualityEvaluationswith 100%Notes>90%Live ChatCSAT inany weekOverallQuality >93% forthe quarter4 QualityEvaluationswith 100%ChannelSelection3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you byname4 QualityEvaluationswith 100%EmpathyUse HeadSpace app &shareexperiencewith TTZ>93%Adherencefor thequarterComplete 2Discovercoursesrelated to yourAction PlanListen to3 calls onVERINT1 PerfectQualityEvaluationat 100%0 SecurityViolationsfrom May15 onwardCPI > 28for 2individualweeksCompleteeveryChange Quizby ChangeAmbassadorAssist a TTZcolleaguewith areservationSecurityDayQuestionWinner!4 QualityEvaluationswith 100%GuidelineAdherence100%CSAT on 3separatedays>90%PhoneCSAT inany week100%CSAT inany weekShare 1wellnessactivitywith TTZShare 3pictures inTTZ PictureDayComplete4DiscovercoursesFinalizeTime below5% for thequarter4 QualityEvaluationswith 100%Notes>90%Live ChatCSAT inany weekOverallQuality >93% forthe quarter4 QualityEvaluationswith 100%ChannelSelection3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you byname4 QualityEvaluationswith 100%EmpathyUse HeadSpace app &shareexperiencewith TTZ>93%Adherencefor thequarterComplete 2Discovercoursesrelated to yourAction PlanListen to3 calls onVERINT1 PerfectQualityEvaluationat 100%0 SecurityViolationsfrom May15 onwardCPI > 28for 2individualweeksCompleteeveryChange Quizby ChangeAmbassadorAssist a TTZcolleaguewith areservationSecurityDayQuestionWinner!

TEAM TORONTO ZOO - QUALITY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4 Quality Evaluations with 100% Guideline Adherence
  2. 100% CSAT on 3 separate days
  3. >90% Phone CSAT in any week
  4. 100% CSAT in any week
  5. Share 1 wellness activity with TTZ
  6. Share 3 pictures in TTZ Picture Day
  7. Complete 4 Discover courses
  8. Finalize Time below 5% for the quarter
  9. 4 Quality Evaluations with 100% Notes
  10. >90% Live Chat CSAT in any week
  11. Overall Quality > 93% for the quarter
  12. 4 Quality Evaluations with 100% Channel Selection
  13. 3+ Very Satisfied AND/OR Satisfied CSAT comments mentioning you by name
  14. 4 Quality Evaluations with 100% Empathy
  15. Use Head Space app & share experience with TTZ
  16. >93% Adherence for the quarter
  17. Complete 2 Discover courses related to your Action Plan
  18. Listen to 3 calls on VERINT
  19. 1 Perfect Quality Evaluation at 100%
  20. 0 Security Violations from May 15 onward
  21. CPI > 28 for 2 individual weeks
  22. Complete every Change Quiz by Change Ambassador
  23. Assist a TTZ colleague with a reservation
  24. Security Day Question Winner!