Share 1wellnessactivitywith TTZOverallQuality >93% forthe quarter4 QualityEvaluationswith 100%GuidelineAdherenceCompleteeveryChange Quizby ChangeAmbassadorShare 3pictures inTTZ PictureDay>93%Adherencefor thequarter4 QualityEvaluationswith 100%Notes100%CSAT inany weekComplete 2Discovercoursesrelated to yourAction PlanSecurityDayQuestionWinner!Listen to3 calls onVERINTAssist a TTZcolleaguewith areservation0 SecurityViolationsfrom May15 onward4 QualityEvaluationswith 100%EmpathyUse HeadSpace app &shareexperiencewith TTZFinalizeTime below5% for thequarter>90%Live ChatCSAT inany week3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you byname1 PerfectQualityEvaluationat 100%CPI > 28for 2individualweeks>90%PhoneCSAT inany week4 QualityEvaluationswith 100%ChannelSelectionComplete4Discovercourses100%CSAT on 3separatedaysShare 1wellnessactivitywith TTZOverallQuality >93% forthe quarter4 QualityEvaluationswith 100%GuidelineAdherenceCompleteeveryChange Quizby ChangeAmbassadorShare 3pictures inTTZ PictureDay>93%Adherencefor thequarter4 QualityEvaluationswith 100%Notes100%CSAT inany weekComplete 2Discovercoursesrelated to yourAction PlanSecurityDayQuestionWinner!Listen to3 calls onVERINTAssist a TTZcolleaguewith areservation0 SecurityViolationsfrom May15 onward4 QualityEvaluationswith 100%EmpathyUse HeadSpace app &shareexperiencewith TTZFinalizeTime below5% for thequarter>90%Live ChatCSAT inany week3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you byname1 PerfectQualityEvaluationat 100%CPI > 28for 2individualweeks>90%PhoneCSAT inany week4 QualityEvaluationswith 100%ChannelSelectionComplete4Discovercourses100%CSAT on 3separatedays

TEAM TORONTO ZOO - QUALITY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share 1 wellness activity with TTZ
  2. Overall Quality > 93% for the quarter
  3. 4 Quality Evaluations with 100% Guideline Adherence
  4. Complete every Change Quiz by Change Ambassador
  5. Share 3 pictures in TTZ Picture Day
  6. >93% Adherence for the quarter
  7. 4 Quality Evaluations with 100% Notes
  8. 100% CSAT in any week
  9. Complete 2 Discover courses related to your Action Plan
  10. Security Day Question Winner!
  11. Listen to 3 calls on VERINT
  12. Assist a TTZ colleague with a reservation
  13. 0 Security Violations from May 15 onward
  14. 4 Quality Evaluations with 100% Empathy
  15. Use Head Space app & share experience with TTZ
  16. Finalize Time below 5% for the quarter
  17. >90% Live Chat CSAT in any week
  18. 3+ Very Satisfied AND/OR Satisfied CSAT comments mentioning you by name
  19. 1 Perfect Quality Evaluation at 100%
  20. CPI > 28 for 2 individual weeks
  21. >90% Phone CSAT in any week
  22. 4 Quality Evaluations with 100% Channel Selection
  23. Complete 4 Discover courses
  24. 100% CSAT on 3 separate days