100%CSAT on 3separatedays>93%Adherencefor thequarter4 QualityEvaluationswith 100%GuidelineAdherenceAssist a TTZcolleaguewith areservationFinalizeTime below5% for thequarter>90%Live ChatCSAT inany weekCPI > 28for 2individualweeksShare 3pictures inTTZ PictureDayComplete 2Discovercoursesrelated to yourAction Plan1 PerfectQualityEvaluationat 100%3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you bynameListen to3 calls onVERINTUse HeadSpace app &shareexperiencewith TTZ4 QualityEvaluationswith 100%ChannelSelectionComplete4Discovercourses4 QualityEvaluationswith 100%NotesCompleteeveryChange Quizby ChangeAmbassador4 QualityEvaluationswith 100%EmpathyOverallQuality >93% forthe quarterShare 1wellnessactivitywith TTZ>90%PhoneCSAT inany week100%CSAT inany weekSecurityDayQuestionWinner!0 SecurityViolationsfrom May15 onward100%CSAT on 3separatedays>93%Adherencefor thequarter4 QualityEvaluationswith 100%GuidelineAdherenceAssist a TTZcolleaguewith areservationFinalizeTime below5% for thequarter>90%Live ChatCSAT inany weekCPI > 28for 2individualweeksShare 3pictures inTTZ PictureDayComplete 2Discovercoursesrelated to yourAction Plan1 PerfectQualityEvaluationat 100%3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you bynameListen to3 calls onVERINTUse HeadSpace app &shareexperiencewith TTZ4 QualityEvaluationswith 100%ChannelSelectionComplete4Discovercourses4 QualityEvaluationswith 100%NotesCompleteeveryChange Quizby ChangeAmbassador4 QualityEvaluationswith 100%EmpathyOverallQuality >93% forthe quarterShare 1wellnessactivitywith TTZ>90%PhoneCSAT inany week100%CSAT inany weekSecurityDayQuestionWinner!0 SecurityViolationsfrom May15 onward

TEAM TORONTO ZOO - QUALITY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% CSAT on 3 separate days
  2. >93% Adherence for the quarter
  3. 4 Quality Evaluations with 100% Guideline Adherence
  4. Assist a TTZ colleague with a reservation
  5. Finalize Time below 5% for the quarter
  6. >90% Live Chat CSAT in any week
  7. CPI > 28 for 2 individual weeks
  8. Share 3 pictures in TTZ Picture Day
  9. Complete 2 Discover courses related to your Action Plan
  10. 1 Perfect Quality Evaluation at 100%
  11. 3+ Very Satisfied AND/OR Satisfied CSAT comments mentioning you by name
  12. Listen to 3 calls on VERINT
  13. Use Head Space app & share experience with TTZ
  14. 4 Quality Evaluations with 100% Channel Selection
  15. Complete 4 Discover courses
  16. 4 Quality Evaluations with 100% Notes
  17. Complete every Change Quiz by Change Ambassador
  18. 4 Quality Evaluations with 100% Empathy
  19. Overall Quality > 93% for the quarter
  20. Share 1 wellness activity with TTZ
  21. >90% Phone CSAT in any week
  22. 100% CSAT in any week
  23. Security Day Question Winner!
  24. 0 Security Violations from May 15 onward