CPI > 28for 2individualweeksOverallQuality >93% forthe quarter>93%Adherencefor thequarterListen to3 calls onVERINTFinalizeTime below5% for thequarter4 QualityEvaluationswith 100%NotesComplete 2Discovercoursesrelated to yourAction PlanSecurityDayQuestionWinner!Use HeadSpace app &shareexperiencewith TTZShare 1wellnessactivitywith TTZ4 QualityEvaluationswith 100%GuidelineAdherence3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you byname>90%PhoneCSAT inany week0 SecurityViolationsfrom May15 onward>90%Live ChatCSAT inany weekComplete4Discovercourses4 QualityEvaluationswith 100%Empathy4 QualityEvaluationswith 100%ChannelSelectionCompleteeveryChange Quizby ChangeAmbassador1 PerfectQualityEvaluationat 100%Assist a TTZcolleaguewith areservation100%CSAT on 3separatedaysShare 3pictures inTTZ PictureDay100%CSAT inany weekCPI > 28for 2individualweeksOverallQuality >93% forthe quarter>93%Adherencefor thequarterListen to3 calls onVERINTFinalizeTime below5% for thequarter4 QualityEvaluationswith 100%NotesComplete 2Discovercoursesrelated to yourAction PlanSecurityDayQuestionWinner!Use HeadSpace app &shareexperiencewith TTZShare 1wellnessactivitywith TTZ4 QualityEvaluationswith 100%GuidelineAdherence3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you byname>90%PhoneCSAT inany week0 SecurityViolationsfrom May15 onward>90%Live ChatCSAT inany weekComplete4Discovercourses4 QualityEvaluationswith 100%Empathy4 QualityEvaluationswith 100%ChannelSelectionCompleteeveryChange Quizby ChangeAmbassador1 PerfectQualityEvaluationat 100%Assist a TTZcolleaguewith areservation100%CSAT on 3separatedaysShare 3pictures inTTZ PictureDay100%CSAT inany week

TEAM TORONTO ZOO - QUALITY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CPI > 28 for 2 individual weeks
  2. Overall Quality > 93% for the quarter
  3. >93% Adherence for the quarter
  4. Listen to 3 calls on VERINT
  5. Finalize Time below 5% for the quarter
  6. 4 Quality Evaluations with 100% Notes
  7. Complete 2 Discover courses related to your Action Plan
  8. Security Day Question Winner!
  9. Use Head Space app & share experience with TTZ
  10. Share 1 wellness activity with TTZ
  11. 4 Quality Evaluations with 100% Guideline Adherence
  12. 3+ Very Satisfied AND/OR Satisfied CSAT comments mentioning you by name
  13. >90% Phone CSAT in any week
  14. 0 Security Violations from May 15 onward
  15. >90% Live Chat CSAT in any week
  16. Complete 4 Discover courses
  17. 4 Quality Evaluations with 100% Empathy
  18. 4 Quality Evaluations with 100% Channel Selection
  19. Complete every Change Quiz by Change Ambassador
  20. 1 Perfect Quality Evaluation at 100%
  21. Assist a TTZ colleague with a reservation
  22. 100% CSAT on 3 separate days
  23. Share 3 pictures in TTZ Picture Day
  24. 100% CSAT in any week