3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you bynameShare 3pictures inTTZ PictureDayComplete 2Discovercoursesrelated to yourAction Plan4 QualityEvaluationswith 100%ChannelSelection4 QualityEvaluationswith 100%GuidelineAdherenceCompleteeveryChange Quizby ChangeAmbassador>93%Adherencefor thequarter0 SecurityViolationsfrom May15 onwardShare 1wellnessactivitywith TTZOverallQuality >93% forthe quarter4 QualityEvaluationswith 100%Notes>90%PhoneCSAT inany weekComplete4DiscovercoursesFinalizeTime below5% for thequarterListen to3 calls onVERINTUse HeadSpace app &shareexperiencewith TTZ100%CSAT on 3separatedays1 PerfectQualityEvaluationat 100%CPI > 28for 2individualweeks100%CSAT inany week>90%Live ChatCSAT inany weekSecurityDayQuestionWinner!Assist a TTZcolleaguewith areservation4 QualityEvaluationswith 100%Empathy3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you bynameShare 3pictures inTTZ PictureDayComplete 2Discovercoursesrelated to yourAction Plan4 QualityEvaluationswith 100%ChannelSelection4 QualityEvaluationswith 100%GuidelineAdherenceCompleteeveryChange Quizby ChangeAmbassador>93%Adherencefor thequarter0 SecurityViolationsfrom May15 onwardShare 1wellnessactivitywith TTZOverallQuality >93% forthe quarter4 QualityEvaluationswith 100%Notes>90%PhoneCSAT inany weekComplete4DiscovercoursesFinalizeTime below5% for thequarterListen to3 calls onVERINTUse HeadSpace app &shareexperiencewith TTZ100%CSAT on 3separatedays1 PerfectQualityEvaluationat 100%CPI > 28for 2individualweeks100%CSAT inany week>90%Live ChatCSAT inany weekSecurityDayQuestionWinner!Assist a TTZcolleaguewith areservation4 QualityEvaluationswith 100%Empathy

TEAM TORONTO ZOO - QUALITY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. 3+ Very Satisfied AND/OR Satisfied CSAT comments mentioning you by name
  2. Share 3 pictures in TTZ Picture Day
  3. Complete 2 Discover courses related to your Action Plan
  4. 4 Quality Evaluations with 100% Channel Selection
  5. 4 Quality Evaluations with 100% Guideline Adherence
  6. Complete every Change Quiz by Change Ambassador
  7. >93% Adherence for the quarter
  8. 0 Security Violations from May 15 onward
  9. Share 1 wellness activity with TTZ
  10. Overall Quality > 93% for the quarter
  11. 4 Quality Evaluations with 100% Notes
  12. >90% Phone CSAT in any week
  13. Complete 4 Discover courses
  14. Finalize Time below 5% for the quarter
  15. Listen to 3 calls on VERINT
  16. Use Head Space app & share experience with TTZ
  17. 100% CSAT on 3 separate days
  18. 1 Perfect Quality Evaluation at 100%
  19. CPI > 28 for 2 individual weeks
  20. 100% CSAT in any week
  21. >90% Live Chat CSAT in any week
  22. Security Day Question Winner!
  23. Assist a TTZ colleague with a reservation
  24. 4 Quality Evaluations with 100% Empathy