Share 1wellnessactivitywith TTZ>93%Adherencefor thequarterCPI > 28for 2individualweeksAssist a TTZcolleaguewith areservationComplete4Discovercourses100%CSAT inany weekListen to3 calls onVERINT100%CSAT on 3separatedaysCompleteeveryChange Quizby ChangeAmbassador>90%Live ChatCSAT inany weekFinalizeTime below5% for thequarter4 QualityEvaluationswith 100%Empathy1 PerfectQualityEvaluationat 100%4 QualityEvaluationswith 100%NotesSecurityDayQuestionWinner!4 QualityEvaluationswith 100%GuidelineAdherenceComplete 2Discovercoursesrelated to yourAction Plan4 QualityEvaluationswith 100%ChannelSelection>90%PhoneCSAT inany weekShare 3pictures inTTZ PictureDayUse HeadSpace app &shareexperiencewith TTZOverallQuality >93% forthe quarter0 SecurityViolationsfrom May15 onward3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you bynameShare 1wellnessactivitywith TTZ>93%Adherencefor thequarterCPI > 28for 2individualweeksAssist a TTZcolleaguewith areservationComplete4Discovercourses100%CSAT inany weekListen to3 calls onVERINT100%CSAT on 3separatedaysCompleteeveryChange Quizby ChangeAmbassador>90%Live ChatCSAT inany weekFinalizeTime below5% for thequarter4 QualityEvaluationswith 100%Empathy1 PerfectQualityEvaluationat 100%4 QualityEvaluationswith 100%NotesSecurityDayQuestionWinner!4 QualityEvaluationswith 100%GuidelineAdherenceComplete 2Discovercoursesrelated to yourAction Plan4 QualityEvaluationswith 100%ChannelSelection>90%PhoneCSAT inany weekShare 3pictures inTTZ PictureDayUse HeadSpace app &shareexperiencewith TTZOverallQuality >93% forthe quarter0 SecurityViolationsfrom May15 onward3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you byname

TEAM TORONTO ZOO - QUALITY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share 1 wellness activity with TTZ
  2. >93% Adherence for the quarter
  3. CPI > 28 for 2 individual weeks
  4. Assist a TTZ colleague with a reservation
  5. Complete 4 Discover courses
  6. 100% CSAT in any week
  7. Listen to 3 calls on VERINT
  8. 100% CSAT on 3 separate days
  9. Complete every Change Quiz by Change Ambassador
  10. >90% Live Chat CSAT in any week
  11. Finalize Time below 5% for the quarter
  12. 4 Quality Evaluations with 100% Empathy
  13. 1 Perfect Quality Evaluation at 100%
  14. 4 Quality Evaluations with 100% Notes
  15. Security Day Question Winner!
  16. 4 Quality Evaluations with 100% Guideline Adherence
  17. Complete 2 Discover courses related to your Action Plan
  18. 4 Quality Evaluations with 100% Channel Selection
  19. >90% Phone CSAT in any week
  20. Share 3 pictures in TTZ Picture Day
  21. Use Head Space app & share experience with TTZ
  22. Overall Quality > 93% for the quarter
  23. 0 Security Violations from May 15 onward
  24. 3+ Very Satisfied AND/OR Satisfied CSAT comments mentioning you by name