1 PerfectQualityEvaluationat 100%0 SecurityViolationsfrom May15 onwardOverallQuality >93% forthe quarterShare 1wellnessactivitywith TTZ4 QualityEvaluationswith 100%ChannelSelectionSecurityDayQuestionWinner!>90%Live ChatCSAT inany weekCPI > 28for 2individualweeks3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you bynameComplete 2Discovercoursesrelated to yourAction Plan4 QualityEvaluationswith 100%GuidelineAdherence100%CSAT inany weekListen to3 calls onVERINTFinalizeTime below5% for thequarterComplete4DiscovercoursesUse HeadSpace app &shareexperiencewith TTZ>90%PhoneCSAT inany week100%CSAT on 3separatedays4 QualityEvaluationswith 100%EmpathyShare 3pictures inTTZ PictureDayCompleteeveryChange Quizby ChangeAmbassador4 QualityEvaluationswith 100%NotesAssist a TTZcolleaguewith areservation>93%Adherencefor thequarter1 PerfectQualityEvaluationat 100%0 SecurityViolationsfrom May15 onwardOverallQuality >93% forthe quarterShare 1wellnessactivitywith TTZ4 QualityEvaluationswith 100%ChannelSelectionSecurityDayQuestionWinner!>90%Live ChatCSAT inany weekCPI > 28for 2individualweeks3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you bynameComplete 2Discovercoursesrelated to yourAction Plan4 QualityEvaluationswith 100%GuidelineAdherence100%CSAT inany weekListen to3 calls onVERINTFinalizeTime below5% for thequarterComplete4DiscovercoursesUse HeadSpace app &shareexperiencewith TTZ>90%PhoneCSAT inany week100%CSAT on 3separatedays4 QualityEvaluationswith 100%EmpathyShare 3pictures inTTZ PictureDayCompleteeveryChange Quizby ChangeAmbassador4 QualityEvaluationswith 100%NotesAssist a TTZcolleaguewith areservation>93%Adherencefor thequarter

TEAM TORONTO ZOO - QUALITY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 Perfect Quality Evaluation at 100%
  2. 0 Security Violations from May 15 onward
  3. Overall Quality > 93% for the quarter
  4. Share 1 wellness activity with TTZ
  5. 4 Quality Evaluations with 100% Channel Selection
  6. Security Day Question Winner!
  7. >90% Live Chat CSAT in any week
  8. CPI > 28 for 2 individual weeks
  9. 3+ Very Satisfied AND/OR Satisfied CSAT comments mentioning you by name
  10. Complete 2 Discover courses related to your Action Plan
  11. 4 Quality Evaluations with 100% Guideline Adherence
  12. 100% CSAT in any week
  13. Listen to 3 calls on VERINT
  14. Finalize Time below 5% for the quarter
  15. Complete 4 Discover courses
  16. Use Head Space app & share experience with TTZ
  17. >90% Phone CSAT in any week
  18. 100% CSAT on 3 separate days
  19. 4 Quality Evaluations with 100% Empathy
  20. Share 3 pictures in TTZ Picture Day
  21. Complete every Change Quiz by Change Ambassador
  22. 4 Quality Evaluations with 100% Notes
  23. Assist a TTZ colleague with a reservation
  24. >93% Adherence for the quarter