CompleteeveryChange Quizby ChangeAmbassador>90%PhoneCSAT inany weekListen to3 calls onVERINTUse HeadSpace app &shareexperiencewith TTZ4 QualityEvaluationswith 100%Empathy0 SecurityViolationsfrom May15 onward100%CSAT inany weekComplete4DiscovercoursesShare 3pictures inTTZ PictureDayFinalizeTime below5% for thequarter>90%Live ChatCSAT inany weekCPI > 28for 2individualweeksShare 1wellnessactivitywith TTZ>93%Adherencefor thequarter100%CSAT on 3separatedays4 QualityEvaluationswith 100%Notes1 PerfectQualityEvaluationat 100%SecurityDayQuestionWinner!3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you byname4 QualityEvaluationswith 100%GuidelineAdherence4 QualityEvaluationswith 100%ChannelSelectionAssist a TTZcolleaguewith areservationComplete 2Discovercoursesrelated to yourAction PlanOverallQuality >93% forthe quarterCompleteeveryChange Quizby ChangeAmbassador>90%PhoneCSAT inany weekListen to3 calls onVERINTUse HeadSpace app &shareexperiencewith TTZ4 QualityEvaluationswith 100%Empathy0 SecurityViolationsfrom May15 onward100%CSAT inany weekComplete4DiscovercoursesShare 3pictures inTTZ PictureDayFinalizeTime below5% for thequarter>90%Live ChatCSAT inany weekCPI > 28for 2individualweeksShare 1wellnessactivitywith TTZ>93%Adherencefor thequarter100%CSAT on 3separatedays4 QualityEvaluationswith 100%Notes1 PerfectQualityEvaluationat 100%SecurityDayQuestionWinner!3+ Very SatisfiedAND/OR SatisfiedCSAT commentsmentioning you byname4 QualityEvaluationswith 100%GuidelineAdherence4 QualityEvaluationswith 100%ChannelSelectionAssist a TTZcolleaguewith areservationComplete 2Discovercoursesrelated to yourAction PlanOverallQuality >93% forthe quarter

TEAM TORONTO ZOO - QUALITY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete every Change Quiz by Change Ambassador
  2. >90% Phone CSAT in any week
  3. Listen to 3 calls on VERINT
  4. Use Head Space app & share experience with TTZ
  5. 4 Quality Evaluations with 100% Empathy
  6. 0 Security Violations from May 15 onward
  7. 100% CSAT in any week
  8. Complete 4 Discover courses
  9. Share 3 pictures in TTZ Picture Day
  10. Finalize Time below 5% for the quarter
  11. >90% Live Chat CSAT in any week
  12. CPI > 28 for 2 individual weeks
  13. Share 1 wellness activity with TTZ
  14. >93% Adherence for the quarter
  15. 100% CSAT on 3 separate days
  16. 4 Quality Evaluations with 100% Notes
  17. 1 Perfect Quality Evaluation at 100%
  18. Security Day Question Winner!
  19. 3+ Very Satisfied AND/OR Satisfied CSAT comments mentioning you by name
  20. 4 Quality Evaluations with 100% Guideline Adherence
  21. 4 Quality Evaluations with 100% Channel Selection
  22. Assist a TTZ colleague with a reservation
  23. Complete 2 Discover courses related to your Action Plan
  24. Overall Quality > 93% for the quarter