Dressed up to come to work Patient asked to speak to a Manager SLT Performed Call from a patient named Jessica Call from the state of GA “I’m not able to discuss the acct with you” First Call Resolution One sec, Amazon Delivering Completed VMS Clocked in 10 before shift begins Spoke to a patient in NYC Updated Confluence Call from an outside insurance rep Took exactly an hour lunch break Actually saw a co- worker in person "Can you hear me?" Drank a glass of water Call asking for a claim to be reprocessed Patient called to make a payment for $1500.00 Warm transferred a call to office for payment Spoke with a Victoria Cooked breakfast Sent a gif to a co- worker Online shopping Call for updating of insurance Caller asking to update their address Did household chores on your lunch break Have Tv playing in the background Paid it forward Dressed up to come to work Patient asked to speak to a Manager SLT Performed Call from a patient named Jessica Call from the state of GA “I’m not able to discuss the acct with you” First Call Resolution One sec, Amazon Delivering Completed VMS Clocked in 10 before shift begins Spoke to a patient in NYC Updated Confluence Call from an outside insurance rep Took exactly an hour lunch break Actually saw a co- worker in person "Can you hear me?" Drank a glass of water Call asking for a claim to be reprocessed Patient called to make a payment for $1500.00 Warm transferred a call to office for payment Spoke with a Victoria Cooked breakfast Sent a gif to a co- worker Online shopping Call for updating of insurance Caller asking to update their address Did household chores on your lunch break Have Tv playing in the background Paid it forward
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Dressed up to come to work
Patient asked to speak to a Manager
SLT Performed
Call from a patient named Jessica
Call from the state of GA
“I’m not able to discuss the acct with you”
First Call Resolution
One sec, Amazon Delivering
Completed VMS
Clocked in 10 before shift begins
Spoke to a patient in NYC
Updated Confluence
Call from an outside insurance rep
Took exactly an hour lunch break
Actually saw a co-worker in person
"Can you hear me?"
Drank a glass of water
Call asking for a claim to be reprocessed
Patient called to make a payment for $1500.00
Warm transferred a call to office for payment
Spoke with a Victoria
Cooked breakfast
Sent a gif to a co-worker
Online shopping
Call for updating of insurance
Caller asking to update their address
Did household chores on your lunch break
Have Tv playing in the background
Paid it forward