Caller asking to update their address Warm transferred a call to office for payment Call from an outside insurance rep Patient called to make a payment for $1500.00 Spoke with a Victoria Call from the state of GA Call for updating of insurance One sec, Amazon Delivering First Call Resolution Clocked in 10 before shift begins SLT Performed Drank a glass of water "Can you hear me?" Dressed up to come to work Did household chores on your lunch break Took exactly an hour lunch break Sent a gif to a co- worker Call asking for a claim to be reprocessed Call from a patient named Jessica Completed VMS Patient asked to speak to a Manager Have Tv playing in the background Spoke to a patient in NYC “I’m not able to discuss the acct with you” Paid it forward Updated Confluence Online shopping Actually saw a co- worker in person Cooked breakfast Caller asking to update their address Warm transferred a call to office for payment Call from an outside insurance rep Patient called to make a payment for $1500.00 Spoke with a Victoria Call from the state of GA Call for updating of insurance One sec, Amazon Delivering First Call Resolution Clocked in 10 before shift begins SLT Performed Drank a glass of water "Can you hear me?" Dressed up to come to work Did household chores on your lunch break Took exactly an hour lunch break Sent a gif to a co- worker Call asking for a claim to be reprocessed Call from a patient named Jessica Completed VMS Patient asked to speak to a Manager Have Tv playing in the background Spoke to a patient in NYC “I’m not able to discuss the acct with you” Paid it forward Updated Confluence Online shopping Actually saw a co- worker in person Cooked breakfast
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Caller asking to update their address
Warm transferred a call to office for payment
Call from an outside insurance rep
Patient called to make a payment for $1500.00
Spoke with a Victoria
Call from the state of GA
Call for updating of insurance
One sec, Amazon Delivering
First Call Resolution
Clocked in 10 before shift begins
SLT Performed
Drank a glass of water
"Can you hear me?"
Dressed up to come to work
Did household chores on your lunch break
Took exactly an hour lunch break
Sent a gif to a co-worker
Call asking for a claim to be reprocessed
Call from a patient named Jessica
Completed VMS
Patient asked to speak to a Manager
Have Tv playing in the background
Spoke to a patient in NYC
“I’m not able to discuss the acct with you”
Paid it forward
Updated Confluence
Online shopping
Actually saw a co-worker in person
Cooked breakfast