100%ProcessQASurveyscriptingon 10 callsin a rowProvidesincereempathy_________100%Soft SkillsQAAsk a storeassociateabout theirday________Restatewithempathy_________Offer adiscount on areorder for adamaged item________Restateon 20calls in arowAsk thecustomerabout theirday________Make anemotionalconnection________Sale over$1,500.00_________Obtain aprojectscope________Three fulldays of100%NPSRestateon 5 callsin a row________Make atargetedsales offer________Surveyscripting on20 calls in arow________Seek teamleadassistance vs.supervisorassistanceBuild upon acustomer'sprojectscopeProvidepositiveempathy________Raiseyour NPSby 5%Two fulldays of100%NPSBuild upona projectscope_________5 full daysof 100%NPSFind asubstitute itemfor an out ofstock item________100%ProcessQASurveyscriptingon 10 callsin a rowProvidesincereempathy_________100%Soft SkillsQAAsk a storeassociateabout theirday________Restatewithempathy_________Offer adiscount on areorder for adamaged item________Restateon 20calls in arowAsk thecustomerabout theirday________Make anemotionalconnection________Sale over$1,500.00_________Obtain aprojectscope________Three fulldays of100%NPSRestateon 5 callsin a row________Make atargetedsales offer________Surveyscripting on20 calls in arow________Seek teamleadassistance vs.supervisorassistanceBuild upon acustomer'sprojectscopeProvidepositiveempathy________Raiseyour NPSby 5%Two fulldays of100%NPSBuild upona projectscope_________5 full daysof 100%NPSFind asubstitute itemfor an out ofstock item________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Process QA
  2. Survey scripting on 10 calls in a row
  3. Provide sincere empathy _________
  4. 100% Soft Skills QA
  5. Ask a store associate about their day ________
  6. Restate with empathy _________
  7. Offer a discount on a reorder for a damaged item ________
  8. Restate on 20 calls in a row
  9. Ask the customer about their day ________
  10. Make an emotional connection ________
  11. Sale over $1,500.00 _________
  12. Obtain a project scope ________
  13. Three full days of 100% NPS
  14. Restate on 5 calls in a row ________
  15. Make a targeted sales offer ________
  16. Survey scripting on 20 calls in a row ________
  17. Seek team lead assistance vs. supervisor assistance
  18. Build upon a customer's project scope
  19. Provide positive empathy ________
  20. Raise your NPS by 5%
  21. Two full days of 100% NPS
  22. Build upon a project scope _________
  23. 5 full days of 100% NPS
  24. Find a substitute item for an out of stock item ________