Make anemotionalconnection________Restateon 20calls in arowRaiseyour NPSby 5%Find asubstitute itemfor an out ofstock item________Restatewithempathy_________100%ProcessQASeek teamleadassistance vs.supervisorassistanceMake atargetedsales offer________Surveyscriptingon 10 callsin a rowOffer adiscount on areorder for adamaged item________Surveyscripting on20 calls in arow________Three fulldays of100%NPS100%Soft SkillsQARestateon 5 callsin a row________Obtain aprojectscope________5 full daysof 100%NPSAsk thecustomerabout theirday________Two fulldays of100%NPSSale over$1,500.00_________Build upona projectscope_________Ask a storeassociateabout theirday________Providepositiveempathy________Providesincereempathy_________Build upon acustomer'sprojectscopeMake anemotionalconnection________Restateon 20calls in arowRaiseyour NPSby 5%Find asubstitute itemfor an out ofstock item________Restatewithempathy_________100%ProcessQASeek teamleadassistance vs.supervisorassistanceMake atargetedsales offer________Surveyscriptingon 10 callsin a rowOffer adiscount on areorder for adamaged item________Surveyscripting on20 calls in arow________Three fulldays of100%NPS100%Soft SkillsQARestateon 5 callsin a row________Obtain aprojectscope________5 full daysof 100%NPSAsk thecustomerabout theirday________Two fulldays of100%NPSSale over$1,500.00_________Build upona projectscope_________Ask a storeassociateabout theirday________Providepositiveempathy________Providesincereempathy_________Build upon acustomer'sprojectscope

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make an emotional connection ________
  2. Restate on 20 calls in a row
  3. Raise your NPS by 5%
  4. Find a substitute item for an out of stock item ________
  5. Restate with empathy _________
  6. 100% Process QA
  7. Seek team lead assistance vs. supervisor assistance
  8. Make a targeted sales offer ________
  9. Survey scripting on 10 calls in a row
  10. Offer a discount on a reorder for a damaged item ________
  11. Survey scripting on 20 calls in a row ________
  12. Three full days of 100% NPS
  13. 100% Soft Skills QA
  14. Restate on 5 calls in a row ________
  15. Obtain a project scope ________
  16. 5 full days of 100% NPS
  17. Ask the customer about their day ________
  18. Two full days of 100% NPS
  19. Sale over $1,500.00 _________
  20. Build upon a project scope _________
  21. Ask a store associate about their day ________
  22. Provide positive empathy ________
  23. Provide sincere empathy _________
  24. Build upon a customer's project scope