Surveyscripting on20 calls in arow________Sale over$1,500.00_________Surveyscriptingon 10 callsin a rowObtain aprojectscope________Restatewithempathy_________Ask a storeassociateabout theirday________Make atargetedsales offer________100%Soft SkillsQAAsk thecustomerabout theirday________Offer adiscount on areorder for adamaged item________Restateon 5 callsin a row________Build upona projectscope_________100%ProcessQAProvidesincereempathy_________Two fulldays of100%NPSFind asubstitute itemfor an out ofstock item________Seek teamleadassistance vs.supervisorassistanceMake anemotionalconnection________5 full daysof 100%NPSBuild upon acustomer'sprojectscopeRaiseyour NPSby 5%Restateon 20calls in arowProvidepositiveempathy________Three fulldays of100%NPSSurveyscripting on20 calls in arow________Sale over$1,500.00_________Surveyscriptingon 10 callsin a rowObtain aprojectscope________Restatewithempathy_________Ask a storeassociateabout theirday________Make atargetedsales offer________100%Soft SkillsQAAsk thecustomerabout theirday________Offer adiscount on areorder for adamaged item________Restateon 5 callsin a row________Build upona projectscope_________100%ProcessQAProvidesincereempathy_________Two fulldays of100%NPSFind asubstitute itemfor an out ofstock item________Seek teamleadassistance vs.supervisorassistanceMake anemotionalconnection________5 full daysof 100%NPSBuild upon acustomer'sprojectscopeRaiseyour NPSby 5%Restateon 20calls in arowProvidepositiveempathy________Three fulldays of100%NPS

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Survey scripting on 20 calls in a row ________
  2. Sale over $1,500.00 _________
  3. Survey scripting on 10 calls in a row
  4. Obtain a project scope ________
  5. Restate with empathy _________
  6. Ask a store associate about their day ________
  7. Make a targeted sales offer ________
  8. 100% Soft Skills QA
  9. Ask the customer about their day ________
  10. Offer a discount on a reorder for a damaged item ________
  11. Restate on 5 calls in a row ________
  12. Build upon a project scope _________
  13. 100% Process QA
  14. Provide sincere empathy _________
  15. Two full days of 100% NPS
  16. Find a substitute item for an out of stock item ________
  17. Seek team lead assistance vs. supervisor assistance
  18. Make an emotional connection ________
  19. 5 full days of 100% NPS
  20. Build upon a customer's project scope
  21. Raise your NPS by 5%
  22. Restate on 20 calls in a row
  23. Provide positive empathy ________
  24. Three full days of 100% NPS