Seek teamleadassistance vs.supervisorassistanceOffer adiscount on areorder for adamaged item________Obtain aprojectscope________Surveyscriptingon 10 callsin a rowBuild upona projectscope_________100%Soft SkillsQARestateon 5 callsin a row________Raiseyour NPSby 5%Find asubstitute itemfor an out ofstock item________Make atargetedsales offer________Make anemotionalconnection________Ask a storeassociateabout theirday________5 full daysof 100%NPSRestatewithempathy_________Providesincereempathy_________Two fulldays of100%NPSSale over$1,500.00_________Surveyscripting on20 calls in arow________100%ProcessQAThree fulldays of100%NPSProvidepositiveempathy________Restateon 20calls in arowAsk thecustomerabout theirday________Build upon acustomer'sprojectscopeSeek teamleadassistance vs.supervisorassistanceOffer adiscount on areorder for adamaged item________Obtain aprojectscope________Surveyscriptingon 10 callsin a rowBuild upona projectscope_________100%Soft SkillsQARestateon 5 callsin a row________Raiseyour NPSby 5%Find asubstitute itemfor an out ofstock item________Make atargetedsales offer________Make anemotionalconnection________Ask a storeassociateabout theirday________5 full daysof 100%NPSRestatewithempathy_________Providesincereempathy_________Two fulldays of100%NPSSale over$1,500.00_________Surveyscripting on20 calls in arow________100%ProcessQAThree fulldays of100%NPSProvidepositiveempathy________Restateon 20calls in arowAsk thecustomerabout theirday________Build upon acustomer'sprojectscope

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Seek team lead assistance vs. supervisor assistance
  2. Offer a discount on a reorder for a damaged item ________
  3. Obtain a project scope ________
  4. Survey scripting on 10 calls in a row
  5. Build upon a project scope _________
  6. 100% Soft Skills QA
  7. Restate on 5 calls in a row ________
  8. Raise your NPS by 5%
  9. Find a substitute item for an out of stock item ________
  10. Make a targeted sales offer ________
  11. Make an emotional connection ________
  12. Ask a store associate about their day ________
  13. 5 full days of 100% NPS
  14. Restate with empathy _________
  15. Provide sincere empathy _________
  16. Two full days of 100% NPS
  17. Sale over $1,500.00 _________
  18. Survey scripting on 20 calls in a row ________
  19. 100% Process QA
  20. Three full days of 100% NPS
  21. Provide positive empathy ________
  22. Restate on 20 calls in a row
  23. Ask the customer about their day ________
  24. Build upon a customer's project scope