100%ProcessQAObtain aprojectscope________Seek teamleadassistance vs.supervisorassistanceRestateon 5 callsin a row________Build upona projectscope_________Providepositiveempathy________5 full daysof 100%NPSTwo fulldays of100%NPSThree fulldays of100%NPSFind asubstitute itemfor an out ofstock item________Restateon 20calls in arowAsk a storeassociateabout theirday________Providesincereempathy_________Restatewithempathy_________Build upon acustomer'sprojectscopeSurveyscripting on20 calls in arow________Ask thecustomerabout theirday________100%Soft SkillsQAMake atargetedsales offer________Raiseyour NPSby 5%Surveyscriptingon 10 callsin a rowSale over$1,500.00_________Offer adiscount on areorder for adamaged item________Make anemotionalconnection________100%ProcessQAObtain aprojectscope________Seek teamleadassistance vs.supervisorassistanceRestateon 5 callsin a row________Build upona projectscope_________Providepositiveempathy________5 full daysof 100%NPSTwo fulldays of100%NPSThree fulldays of100%NPSFind asubstitute itemfor an out ofstock item________Restateon 20calls in arowAsk a storeassociateabout theirday________Providesincereempathy_________Restatewithempathy_________Build upon acustomer'sprojectscopeSurveyscripting on20 calls in arow________Ask thecustomerabout theirday________100%Soft SkillsQAMake atargetedsales offer________Raiseyour NPSby 5%Surveyscriptingon 10 callsin a rowSale over$1,500.00_________Offer adiscount on areorder for adamaged item________Make anemotionalconnection________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Process QA
  2. Obtain a project scope ________
  3. Seek team lead assistance vs. supervisor assistance
  4. Restate on 5 calls in a row ________
  5. Build upon a project scope _________
  6. Provide positive empathy ________
  7. 5 full days of 100% NPS
  8. Two full days of 100% NPS
  9. Three full days of 100% NPS
  10. Find a substitute item for an out of stock item ________
  11. Restate on 20 calls in a row
  12. Ask a store associate about their day ________
  13. Provide sincere empathy _________
  14. Restate with empathy _________
  15. Build upon a customer's project scope
  16. Survey scripting on 20 calls in a row ________
  17. Ask the customer about their day ________
  18. 100% Soft Skills QA
  19. Make a targeted sales offer ________
  20. Raise your NPS by 5%
  21. Survey scripting on 10 calls in a row
  22. Sale over $1,500.00 _________
  23. Offer a discount on a reorder for a damaged item ________
  24. Make an emotional connection ________