100%Soft SkillsQAAsk a storeassociateabout theirday________Surveyscripting on20 calls in arow________100%ProcessQASale over$1,500.00_________Restatewithempathy_________Providepositiveempathy________Ask thecustomerabout theirday________Build upona projectscope_________Build upon acustomer'sprojectscopeSurveyscriptingon 10 callsin a rowRestateon 20calls in arowOffer adiscount on areorder for adamaged item________Seek teamleadassistance vs.supervisorassistanceMake atargetedsales offer________Make anemotionalconnection________Three fulldays of100%NPSFind asubstitute itemfor an out ofstock item________Two fulldays of100%NPS5 full daysof 100%NPSObtain aprojectscope________Restateon 5 callsin a row________Raiseyour NPSby 5%Providesincereempathy_________100%Soft SkillsQAAsk a storeassociateabout theirday________Surveyscripting on20 calls in arow________100%ProcessQASale over$1,500.00_________Restatewithempathy_________Providepositiveempathy________Ask thecustomerabout theirday________Build upona projectscope_________Build upon acustomer'sprojectscopeSurveyscriptingon 10 callsin a rowRestateon 20calls in arowOffer adiscount on areorder for adamaged item________Seek teamleadassistance vs.supervisorassistanceMake atargetedsales offer________Make anemotionalconnection________Three fulldays of100%NPSFind asubstitute itemfor an out ofstock item________Two fulldays of100%NPS5 full daysof 100%NPSObtain aprojectscope________Restateon 5 callsin a row________Raiseyour NPSby 5%Providesincereempathy_________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. 100% Soft Skills QA
  2. Ask a store associate about their day ________
  3. Survey scripting on 20 calls in a row ________
  4. 100% Process QA
  5. Sale over $1,500.00 _________
  6. Restate with empathy _________
  7. Provide positive empathy ________
  8. Ask the customer about their day ________
  9. Build upon a project scope _________
  10. Build upon a customer's project scope
  11. Survey scripting on 10 calls in a row
  12. Restate on 20 calls in a row
  13. Offer a discount on a reorder for a damaged item ________
  14. Seek team lead assistance vs. supervisor assistance
  15. Make a targeted sales offer ________
  16. Make an emotional connection ________
  17. Three full days of 100% NPS
  18. Find a substitute item for an out of stock item ________
  19. Two full days of 100% NPS
  20. 5 full days of 100% NPS
  21. Obtain a project scope ________
  22. Restate on 5 calls in a row ________
  23. Raise your NPS by 5%
  24. Provide sincere empathy _________