Seek teamleadassistance vs.supervisorassistanceRestateon 5 callsin a row________Build upona projectscope_________Restateon 20calls in arowRestatewithempathy_________Find asubstitute itemfor an out ofstock item________Raiseyour NPSby 5%Surveyscripting on20 calls in arow________5 full daysof 100%NPSMake atargetedsales offer________Surveyscriptingon 10 callsin a rowProvidepositiveempathy________Two fulldays of100%NPSThree fulldays of100%NPSObtain aprojectscope________Ask a storeassociateabout theirday________Providesincereempathy_________Ask thecustomerabout theirday________100%Soft SkillsQAOffer adiscount on areorder for adamaged item________Sale over$1,500.00_________100%ProcessQAMake anemotionalconnection________Build upon acustomer'sprojectscopeSeek teamleadassistance vs.supervisorassistanceRestateon 5 callsin a row________Build upona projectscope_________Restateon 20calls in arowRestatewithempathy_________Find asubstitute itemfor an out ofstock item________Raiseyour NPSby 5%Surveyscripting on20 calls in arow________5 full daysof 100%NPSMake atargetedsales offer________Surveyscriptingon 10 callsin a rowProvidepositiveempathy________Two fulldays of100%NPSThree fulldays of100%NPSObtain aprojectscope________Ask a storeassociateabout theirday________Providesincereempathy_________Ask thecustomerabout theirday________100%Soft SkillsQAOffer adiscount on areorder for adamaged item________Sale over$1,500.00_________100%ProcessQAMake anemotionalconnection________Build upon acustomer'sprojectscope

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Seek team lead assistance vs. supervisor assistance
  2. Restate on 5 calls in a row ________
  3. Build upon a project scope _________
  4. Restate on 20 calls in a row
  5. Restate with empathy _________
  6. Find a substitute item for an out of stock item ________
  7. Raise your NPS by 5%
  8. Survey scripting on 20 calls in a row ________
  9. 5 full days of 100% NPS
  10. Make a targeted sales offer ________
  11. Survey scripting on 10 calls in a row
  12. Provide positive empathy ________
  13. Two full days of 100% NPS
  14. Three full days of 100% NPS
  15. Obtain a project scope ________
  16. Ask a store associate about their day ________
  17. Provide sincere empathy _________
  18. Ask the customer about their day ________
  19. 100% Soft Skills QA
  20. Offer a discount on a reorder for a damaged item ________
  21. Sale over $1,500.00 _________
  22. 100% Process QA
  23. Make an emotional connection ________
  24. Build upon a customer's project scope