Make atargetedsales offer________Find asubstitute itemfor an out ofstock item________100%ProcessQASurveyscriptingon 10 callsin a rowBuild upona projectscope_________Sale over$1,500.00_________Build upon acustomer'sprojectscopeSurveyscripting on20 calls in arow________Three fulldays of100%NPSRestatewithempathy_________Seek teamleadassistance vs.supervisorassistanceObtain aprojectscope________Make anemotionalconnection________Restateon 20calls in arowAsk thecustomerabout theirday________Providepositiveempathy________Restateon 5 callsin a row________Offer adiscount on areorder for adamaged item________Two fulldays of100%NPS100%Soft SkillsQAProvidesincereempathy_________Raiseyour NPSby 5%5 full daysof 100%NPSAsk a storeassociateabout theirday________Make atargetedsales offer________Find asubstitute itemfor an out ofstock item________100%ProcessQASurveyscriptingon 10 callsin a rowBuild upona projectscope_________Sale over$1,500.00_________Build upon acustomer'sprojectscopeSurveyscripting on20 calls in arow________Three fulldays of100%NPSRestatewithempathy_________Seek teamleadassistance vs.supervisorassistanceObtain aprojectscope________Make anemotionalconnection________Restateon 20calls in arowAsk thecustomerabout theirday________Providepositiveempathy________Restateon 5 callsin a row________Offer adiscount on areorder for adamaged item________Two fulldays of100%NPS100%Soft SkillsQAProvidesincereempathy_________Raiseyour NPSby 5%5 full daysof 100%NPSAsk a storeassociateabout theirday________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a targeted sales offer ________
  2. Find a substitute item for an out of stock item ________
  3. 100% Process QA
  4. Survey scripting on 10 calls in a row
  5. Build upon a project scope _________
  6. Sale over $1,500.00 _________
  7. Build upon a customer's project scope
  8. Survey scripting on 20 calls in a row ________
  9. Three full days of 100% NPS
  10. Restate with empathy _________
  11. Seek team lead assistance vs. supervisor assistance
  12. Obtain a project scope ________
  13. Make an emotional connection ________
  14. Restate on 20 calls in a row
  15. Ask the customer about their day ________
  16. Provide positive empathy ________
  17. Restate on 5 calls in a row ________
  18. Offer a discount on a reorder for a damaged item ________
  19. Two full days of 100% NPS
  20. 100% Soft Skills QA
  21. Provide sincere empathy _________
  22. Raise your NPS by 5%
  23. 5 full days of 100% NPS
  24. Ask a store associate about their day ________