Find asubstitute itemfor an out ofstock item________100%Soft SkillsQABuild upon acustomer'sprojectscopeProvidepositiveempathy________Sale over$1,500.00_________Ask a storeassociateabout theirday________5 full daysof 100%NPSSeek teamleadassistance vs.supervisorassistanceBuild upona projectscope_________100%ProcessQARestateon 5 callsin a row________Surveyscripting on20 calls in arow________Make atargetedsales offer________Surveyscriptingon 10 callsin a rowThree fulldays of100%NPSAsk thecustomerabout theirday________Offer adiscount on areorder for adamaged item________Restateon 20calls in arowRaiseyour NPSby 5%Two fulldays of100%NPSRestatewithempathy_________Obtain aprojectscope________Make anemotionalconnection________Providesincereempathy_________Find asubstitute itemfor an out ofstock item________100%Soft SkillsQABuild upon acustomer'sprojectscopeProvidepositiveempathy________Sale over$1,500.00_________Ask a storeassociateabout theirday________5 full daysof 100%NPSSeek teamleadassistance vs.supervisorassistanceBuild upona projectscope_________100%ProcessQARestateon 5 callsin a row________Surveyscripting on20 calls in arow________Make atargetedsales offer________Surveyscriptingon 10 callsin a rowThree fulldays of100%NPSAsk thecustomerabout theirday________Offer adiscount on areorder for adamaged item________Restateon 20calls in arowRaiseyour NPSby 5%Two fulldays of100%NPSRestatewithempathy_________Obtain aprojectscope________Make anemotionalconnection________Providesincereempathy_________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a substitute item for an out of stock item ________
  2. 100% Soft Skills QA
  3. Build upon a customer's project scope
  4. Provide positive empathy ________
  5. Sale over $1,500.00 _________
  6. Ask a store associate about their day ________
  7. 5 full days of 100% NPS
  8. Seek team lead assistance vs. supervisor assistance
  9. Build upon a project scope _________
  10. 100% Process QA
  11. Restate on 5 calls in a row ________
  12. Survey scripting on 20 calls in a row ________
  13. Make a targeted sales offer ________
  14. Survey scripting on 10 calls in a row
  15. Three full days of 100% NPS
  16. Ask the customer about their day ________
  17. Offer a discount on a reorder for a damaged item ________
  18. Restate on 20 calls in a row
  19. Raise your NPS by 5%
  20. Two full days of 100% NPS
  21. Restate with empathy _________
  22. Obtain a project scope ________
  23. Make an emotional connection ________
  24. Provide sincere empathy _________