(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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100% Soft Skills QA
Ask a store associate about their day
________
Survey scripting on 20 calls in a row
________
100% Process QA
Sale over $1,500.00
_________
Restate with empathy
_________
Provide positive empathy
________
Ask the customer about their day
________
Build upon a project scope
_________
Build upon a customer's project scope
Survey scripting on 10 calls in a row
Restate on 20 calls in a row
Offer a discount on a reorder for a damaged item
________
Seek team lead assistance vs. supervisor assistance
Make a targeted sales offer
________
Make an emotional connection
________
Three full days of 100% NPS
Find a substitute item for an out of stock item
________