Make atargetedsales offer________Sale over$1,500.00_________Seek teamleadassistance vs.supervisorassistanceBuild upon acustomer'sprojectscopeTwo fulldays of100%NPSMake anemotionalconnection________Restateon 5 callsin a row________Providesincereempathy_________Raiseyour NPSby 5%Providepositiveempathy________5 full daysof 100%NPSAsk a storeassociateabout theirday________Restatewithempathy_________Obtain aprojectscope________Restateon 20calls in arow100%ProcessQASurveyscripting on20 calls in arow________100%Soft SkillsQASurveyscriptingon 10 callsin a rowAsk thecustomerabout theirday________Three fulldays of100%NPSOffer adiscount on areorder for adamaged item________Find asubstitute itemfor an out ofstock item________Build upona projectscope_________Make atargetedsales offer________Sale over$1,500.00_________Seek teamleadassistance vs.supervisorassistanceBuild upon acustomer'sprojectscopeTwo fulldays of100%NPSMake anemotionalconnection________Restateon 5 callsin a row________Providesincereempathy_________Raiseyour NPSby 5%Providepositiveempathy________5 full daysof 100%NPSAsk a storeassociateabout theirday________Restatewithempathy_________Obtain aprojectscope________Restateon 20calls in arow100%ProcessQASurveyscripting on20 calls in arow________100%Soft SkillsQASurveyscriptingon 10 callsin a rowAsk thecustomerabout theirday________Three fulldays of100%NPSOffer adiscount on areorder for adamaged item________Find asubstitute itemfor an out ofstock item________Build upona projectscope_________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a targeted sales offer ________
  2. Sale over $1,500.00 _________
  3. Seek team lead assistance vs. supervisor assistance
  4. Build upon a customer's project scope
  5. Two full days of 100% NPS
  6. Make an emotional connection ________
  7. Restate on 5 calls in a row ________
  8. Provide sincere empathy _________
  9. Raise your NPS by 5%
  10. Provide positive empathy ________
  11. 5 full days of 100% NPS
  12. Ask a store associate about their day ________
  13. Restate with empathy _________
  14. Obtain a project scope ________
  15. Restate on 20 calls in a row
  16. 100% Process QA
  17. Survey scripting on 20 calls in a row ________
  18. 100% Soft Skills QA
  19. Survey scripting on 10 calls in a row
  20. Ask the customer about their day ________
  21. Three full days of 100% NPS
  22. Offer a discount on a reorder for a damaged item ________
  23. Find a substitute item for an out of stock item ________
  24. Build upon a project scope _________