Make anemotionalconnection________Surveyscriptingon 10 callsin a rowRaiseyour NPSby 5%Three fulldays of100%NPSTwo fulldays of100%NPSBuild upona projectscope_________Providesincereempathy_________100%Soft SkillsQAProvidepositiveempathy________Find asubstitute itemfor an out ofstock item________5 full daysof 100%NPS100%ProcessQAAsk a storeassociateabout theirday________Restateon 5 callsin a row________Ask thecustomerabout theirday________Obtain aprojectscope________Make atargetedsales offer________Restateon 20calls in arowSale over$1,500.00_________Restatewithempathy_________Surveyscripting on20 calls in arow________Build upon acustomer'sprojectscopeSeek teamleadassistance vs.supervisorassistanceOffer adiscount on areorder for adamaged item________Make anemotionalconnection________Surveyscriptingon 10 callsin a rowRaiseyour NPSby 5%Three fulldays of100%NPSTwo fulldays of100%NPSBuild upona projectscope_________Providesincereempathy_________100%Soft SkillsQAProvidepositiveempathy________Find asubstitute itemfor an out ofstock item________5 full daysof 100%NPS100%ProcessQAAsk a storeassociateabout theirday________Restateon 5 callsin a row________Ask thecustomerabout theirday________Obtain aprojectscope________Make atargetedsales offer________Restateon 20calls in arowSale over$1,500.00_________Restatewithempathy_________Surveyscripting on20 calls in arow________Build upon acustomer'sprojectscopeSeek teamleadassistance vs.supervisorassistanceOffer adiscount on areorder for adamaged item________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make an emotional connection ________
  2. Survey scripting on 10 calls in a row
  3. Raise your NPS by 5%
  4. Three full days of 100% NPS
  5. Two full days of 100% NPS
  6. Build upon a project scope _________
  7. Provide sincere empathy _________
  8. 100% Soft Skills QA
  9. Provide positive empathy ________
  10. Find a substitute item for an out of stock item ________
  11. 5 full days of 100% NPS
  12. 100% Process QA
  13. Ask a store associate about their day ________
  14. Restate on 5 calls in a row ________
  15. Ask the customer about their day ________
  16. Obtain a project scope ________
  17. Make a targeted sales offer ________
  18. Restate on 20 calls in a row
  19. Sale over $1,500.00 _________
  20. Restate with empathy _________
  21. Survey scripting on 20 calls in a row ________
  22. Build upon a customer's project scope
  23. Seek team lead assistance vs. supervisor assistance
  24. Offer a discount on a reorder for a damaged item ________