Build upon acustomer'sprojectscopeObtain aprojectscope________Seek teamleadassistance vs.supervisorassistanceBuild upona projectscope_________Make atargetedsales offer________Find asubstitute itemfor an out ofstock item________Ask thecustomerabout theirday________5 full daysof 100%NPSAsk a storeassociateabout theirday________Raiseyour NPSby 5%100%ProcessQAProvidesincereempathy_________Surveyscripting on20 calls in arow________Offer adiscount on areorder for adamaged item________Restatewithempathy_________Restateon 5 callsin a row________Sale over$1,500.00_________Restateon 20calls in arowProvidepositiveempathy________Three fulldays of100%NPSTwo fulldays of100%NPS100%Soft SkillsQASurveyscriptingon 10 callsin a rowMake anemotionalconnection________Build upon acustomer'sprojectscopeObtain aprojectscope________Seek teamleadassistance vs.supervisorassistanceBuild upona projectscope_________Make atargetedsales offer________Find asubstitute itemfor an out ofstock item________Ask thecustomerabout theirday________5 full daysof 100%NPSAsk a storeassociateabout theirday________Raiseyour NPSby 5%100%ProcessQAProvidesincereempathy_________Surveyscripting on20 calls in arow________Offer adiscount on areorder for adamaged item________Restatewithempathy_________Restateon 5 callsin a row________Sale over$1,500.00_________Restateon 20calls in arowProvidepositiveempathy________Three fulldays of100%NPSTwo fulldays of100%NPS100%Soft SkillsQASurveyscriptingon 10 callsin a rowMake anemotionalconnection________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build upon a customer's project scope
  2. Obtain a project scope ________
  3. Seek team lead assistance vs. supervisor assistance
  4. Build upon a project scope _________
  5. Make a targeted sales offer ________
  6. Find a substitute item for an out of stock item ________
  7. Ask the customer about their day ________
  8. 5 full days of 100% NPS
  9. Ask a store associate about their day ________
  10. Raise your NPS by 5%
  11. 100% Process QA
  12. Provide sincere empathy _________
  13. Survey scripting on 20 calls in a row ________
  14. Offer a discount on a reorder for a damaged item ________
  15. Restate with empathy _________
  16. Restate on 5 calls in a row ________
  17. Sale over $1,500.00 _________
  18. Restate on 20 calls in a row
  19. Provide positive empathy ________
  20. Three full days of 100% NPS
  21. Two full days of 100% NPS
  22. 100% Soft Skills QA
  23. Survey scripting on 10 calls in a row
  24. Make an emotional connection ________