Raiseyour NPSby 5%Obtain aprojectscope________Surveyscriptingon 10 callsin a rowSeek teamleadassistance vs.supervisorassistanceAsk thecustomerabout theirday________Ask a storeassociateabout theirday________Restateon 5 callsin a row________Three fulldays of100%NPS5 full daysof 100%NPS100%ProcessQABuild upona projectscope_________Two fulldays of100%NPSRestatewithempathy_________Offer adiscount on areorder for adamaged item________Build upon acustomer'sprojectscopeSale over$1,500.00_________Find asubstitute itemfor an out ofstock item________100%Soft SkillsQAMake atargetedsales offer________Providesincereempathy_________Make anemotionalconnection________Restateon 20calls in arowSurveyscripting on20 calls in arow________Providepositiveempathy________Raiseyour NPSby 5%Obtain aprojectscope________Surveyscriptingon 10 callsin a rowSeek teamleadassistance vs.supervisorassistanceAsk thecustomerabout theirday________Ask a storeassociateabout theirday________Restateon 5 callsin a row________Three fulldays of100%NPS5 full daysof 100%NPS100%ProcessQABuild upona projectscope_________Two fulldays of100%NPSRestatewithempathy_________Offer adiscount on areorder for adamaged item________Build upon acustomer'sprojectscopeSale over$1,500.00_________Find asubstitute itemfor an out ofstock item________100%Soft SkillsQAMake atargetedsales offer________Providesincereempathy_________Make anemotionalconnection________Restateon 20calls in arowSurveyscripting on20 calls in arow________Providepositiveempathy________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Raise your NPS by 5%
  2. Obtain a project scope ________
  3. Survey scripting on 10 calls in a row
  4. Seek team lead assistance vs. supervisor assistance
  5. Ask the customer about their day ________
  6. Ask a store associate about their day ________
  7. Restate on 5 calls in a row ________
  8. Three full days of 100% NPS
  9. 5 full days of 100% NPS
  10. 100% Process QA
  11. Build upon a project scope _________
  12. Two full days of 100% NPS
  13. Restate with empathy _________
  14. Offer a discount on a reorder for a damaged item ________
  15. Build upon a customer's project scope
  16. Sale over $1,500.00 _________
  17. Find a substitute item for an out of stock item ________
  18. 100% Soft Skills QA
  19. Make a targeted sales offer ________
  20. Provide sincere empathy _________
  21. Make an emotional connection ________
  22. Restate on 20 calls in a row
  23. Survey scripting on 20 calls in a row ________
  24. Provide positive empathy ________