Three fulldays of100%NPSAsk thecustomerabout theirday________Sale over$1,500.00_________100%ProcessQAMake anemotionalconnection________Make atargetedsales offer________5 full daysof 100%NPSFind asubstitute itemfor an out ofstock item________Raiseyour NPSby 5%Build upon acustomer'sprojectscopeObtain aprojectscope________Ask a storeassociateabout theirday________Restatewithempathy_________Seek teamleadassistance vs.supervisorassistanceRestateon 20calls in arowSurveyscriptingon 10 callsin a rowProvidepositiveempathy________Restateon 5 callsin a row________Two fulldays of100%NPS100%Soft SkillsQASurveyscripting on20 calls in arow________Build upona projectscope_________Offer adiscount on areorder for adamaged item________Providesincereempathy_________Three fulldays of100%NPSAsk thecustomerabout theirday________Sale over$1,500.00_________100%ProcessQAMake anemotionalconnection________Make atargetedsales offer________5 full daysof 100%NPSFind asubstitute itemfor an out ofstock item________Raiseyour NPSby 5%Build upon acustomer'sprojectscopeObtain aprojectscope________Ask a storeassociateabout theirday________Restatewithempathy_________Seek teamleadassistance vs.supervisorassistanceRestateon 20calls in arowSurveyscriptingon 10 callsin a rowProvidepositiveempathy________Restateon 5 callsin a row________Two fulldays of100%NPS100%Soft SkillsQASurveyscripting on20 calls in arow________Build upona projectscope_________Offer adiscount on areorder for adamaged item________Providesincereempathy_________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Three full days of 100% NPS
  2. Ask the customer about their day ________
  3. Sale over $1,500.00 _________
  4. 100% Process QA
  5. Make an emotional connection ________
  6. Make a targeted sales offer ________
  7. 5 full days of 100% NPS
  8. Find a substitute item for an out of stock item ________
  9. Raise your NPS by 5%
  10. Build upon a customer's project scope
  11. Obtain a project scope ________
  12. Ask a store associate about their day ________
  13. Restate with empathy _________
  14. Seek team lead assistance vs. supervisor assistance
  15. Restate on 20 calls in a row
  16. Survey scripting on 10 calls in a row
  17. Provide positive empathy ________
  18. Restate on 5 calls in a row ________
  19. Two full days of 100% NPS
  20. 100% Soft Skills QA
  21. Survey scripting on 20 calls in a row ________
  22. Build upon a project scope _________
  23. Offer a discount on a reorder for a damaged item ________
  24. Provide sincere empathy _________