Verify theship toaddressThank acustomerfor holdingUse anempathystatementOfferthesaleVerify ItemQuantityfor eachitemCompletean orderon the callOffer asubstituteitemProvideshippingcost on astock itemOfferAssociatedItemsProvide theappropriatelead timeChangePrint Logoto N forresidentialOfferthesurveyShift +F7 tocyclewarehousesOpen thecall within5 secondsOfferRequiredItemsProperlynotatean orderFREEVerify anexistingorderproperlyProvide atrackingnumberRestateAskprobingquestionsChecka helpscreenVerify thecustomer'saccountproperlyRenumberpackagesproperlyOffer acompleteclosingVerify theship toaddressThank acustomerfor holdingUse anempathystatementOfferthesaleVerify ItemQuantityfor eachitemCompletean orderon the callOffer asubstituteitemProvideshippingcost on astock itemOfferAssociatedItemsProvide theappropriatelead timeChangePrint Logoto N forresidentialOfferthesurveyShift +F7 tocyclewarehousesOpen thecall within5 secondsOfferRequiredItemsProperlynotatean orderFREEVerify anexistingorderproperlyProvide atrackingnumberRestateAskprobingquestionsChecka helpscreenVerify thecustomer'saccountproperlyRenumberpackagesproperlyOffer acompleteclosing

Yow QA Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify the ship to address
  2. Thank a customer for holding
  3. Use an empathy statement
  4. Offer the sale
  5. Verify Item Quantity for each item
  6. Complete an order on the call
  7. Offer a substitute item
  8. Provide shipping cost on a stock item
  9. Offer Associated Items
  10. Provide the appropriate lead time
  11. Change Print Logo to N for residential
  12. Offer the survey
  13. Shift +F7 to cycle warehouses
  14. Open the call within 5 seconds
  15. Offer Required Items
  16. Properly notate an order
  17. FREE
  18. Verify an existing order properly
  19. Provide a tracking number
  20. Restate
  21. Ask probing questions
  22. Check a help screen
  23. Verify the customer's account properly
  24. Renumber packages properly
  25. Offer a complete closing