Opening of the Call Show Confidence Go the Extra Mile! Show you Care! Thanks for holding! Lasting Impression May I place you on hold? Thank you for Calling Customer Focused Branding of the Call Be Professional Build Rapport How may I help you? Can Do Attitude! Quality 1st! Own it! Absolutely Product Knowledge Not a problem! Service Oriented We appreciate your business! Take Action Are there any other concerns? Positive Attitude Opening of the Call Show Confidence Go the Extra Mile! Show you Care! Thanks for holding! Lasting Impression May I place you on hold? Thank you for Calling Customer Focused Branding of the Call Be Professional Build Rapport How may I help you? Can Do Attitude! Quality 1st! Own it! Absolutely Product Knowledge Not a problem! Service Oriented We appreciate your business! Take Action Are there any other concerns? Positive Attitude
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Opening of the Call
Show Confidence
Go the Extra Mile!
Show you Care!
Thanks for holding!
Lasting Impression
May I place you on hold?
Thank you for Calling
Customer
Focused
Branding of the Call
Be Professional
Build Rapport
How may I help you?
Can Do Attitude!
Quality 1st!
Own it!
Absolutely
Product Knowledge
Not a problem!
Service
Oriented
We appreciate your business!
Take Action
Are there any other concerns?
Positive Attitude