Service Oriented May I place you on hold? Own it! Opening of the call Build Rapport Show Confidence We appreciate your business! Positive Attitude Absolutely! Are there any other concerns? Customer Focused Product Knowledge Go the Extra Mile! How may I help you? Show you Care! Can Do Attitude! Not a problem! Thanks for holding! Take Action Be Professional Branding of the Call Thank you for Calling... Quality 1st! Lasting Impressions Service Oriented May I place you on hold? Own it! Opening of the call Build Rapport Show Confidence We appreciate your business! Positive Attitude Absolutely! Are there any other concerns? Customer Focused Product Knowledge Go the Extra Mile! How may I help you? Show you Care! Can Do Attitude! Not a problem! Thanks for holding! Take Action Be Professional Branding of the Call Thank you for Calling... Quality 1st! Lasting Impressions
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Service Oriented
May I place you on hold?
Own it!
Opening of the call
Build
Rapport
Show Confidence
We appreciate your business!
Positive Attitude
Absolutely!
Are there any other concerns?
Customer Focused
Product Knowledge
Go the Extra Mile!
How may I help you?
Show you Care!
Can Do Attitude!
Not a problem!
Thanks for holding!
Take
Action
Be Professional
Branding of the Call
Thank
you for
Calling...
Quality
1st!
Lasting
Impressions