Lasting Impressions Customer Focused Absolutely! May I place you on hold? Show you Care! Build Rapport We appreciate your business! Be Professional Branding of the Call Opening of the call Quality 1st! Own it! Service Oriented Product Knowledge Thanks for holding! Go the Extra Mile! Are there any other concerns? How may I help you? Show Confidence Thank you for Calling... Not a problem! Positive Attitude Can Do Attitude! Take Action Lasting Impressions Customer Focused Absolutely! May I place you on hold? Show you Care! Build Rapport We appreciate your business! Be Professional Branding of the Call Opening of the call Quality 1st! Own it! Service Oriented Product Knowledge Thanks for holding! Go the Extra Mile! Are there any other concerns? How may I help you? Show Confidence Thank you for Calling... Not a problem! Positive Attitude Can Do Attitude! Take Action
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Lasting
Impressions
Customer Focused
Absolutely!
May I place you on hold?
Show you Care!
Build
Rapport
We appreciate your business!
Be Professional
Branding of the Call
Opening of the call
Quality
1st!
Own it!
Service Oriented
Product Knowledge
Thanks for holding!
Go the Extra Mile!
Are there any other concerns?
How may I help you?
Show Confidence
Thank
you for
Calling...
Not a problem!
Positive Attitude
Can Do Attitude!
Take
Action