Shared bestpractice onWP grouppageComplete1DiscoverCourseFinalizeTimebelow 3%Above95%QualityComplete3+Discovercourses5+ CSATcommentacknowledgingyour servicesFinalizeTime Below4% for week24FinalizeTimebelow 5%CPIAbovepeeraverage100%EmpathyGuidelineAdherenceCPIAbovePeer forWeek 23CPI abovePeer for allchannelsCSATAbove85% AdherenceAbove95%100%QA:ReminderCSATAbove90% forweek 23100%CSAT forWeek 24CSATAbove90%100%CSAT3 CSATcommentacknowledgingyour service100%QualityFinalizeTimebelow 4% 1AdherenceAbove 90%100%QANotesShared bestpractice onWP grouppageComplete1DiscoverCourseFinalizeTimebelow 3%Above95%QualityComplete3+Discovercourses5+ CSATcommentacknowledgingyour servicesFinalizeTime Below4% for week24FinalizeTimebelow 5%CPIAbovepeeraverage100%EmpathyGuidelineAdherenceCPIAbovePeer forWeek 23CPI abovePeer for allchannelsCSATAbove85% AdherenceAbove95%100%QA:ReminderCSATAbove90% forweek 23100%CSAT forWeek 24CSATAbove90%100%CSAT3 CSATcommentacknowledgingyour service100%QualityFinalizeTimebelow 4% 1AdherenceAbove 90%100%QANotes

The Kingsway (June) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared best practice on WP group page
  2. Complete 1 Discover Course
  3. Finalize Time below 3%
  4. Above 95% Quality
  5. Complete 3+ Discover courses
  6. 5+ CSAT comment acknowledging your services
  7. Finalize Time Below 4% for week 24
  8. Finalize Time below 5%
  9. CPI Above peer average
  10. 100% Empathy Guideline Adherence
  11. CPI Above Peer for Week 23
  12. CPI above Peer for all channels
  13. CSAT Above 85%
  14. Adherence Above 95%
  15. 100% QA: Reminder
  16. CSAT Above 90% for week 23
  17. 100% CSAT for Week 24
  18. CSAT Above 90%
  19. 100% CSAT
  20. 3 CSAT comment acknowledging your service
  21. 100% Quality
  22. Finalize Time below 4%
  23. 1Adherence Above 90%
  24. 100% QA Notes