Shared bestpractice onWP grouppageFinalizeTimebelow 5%100%QA:Reminder100%CSATFinalizeTime Below4% for week24Complete3+DiscovercoursesCSATAbove90% forweek 231AdherenceAbove 90%Complete1DiscoverCourseAbove95%QualityFinalizeTimebelow 3%CSATAbove90%AdherenceAbove95%100%CSAT forWeek 24FinalizeTimebelow 4% CPIAbovePeer forWeek 23CSATAbove85% 5+ CSATcommentacknowledgingyour services3 CSATcommentacknowledgingyour service100%QANotesCPI abovePeer for allchannelsCPIAbovepeeraverage100%EmpathyGuidelineAdherence100%QualityShared bestpractice onWP grouppageFinalizeTimebelow 5%100%QA:Reminder100%CSATFinalizeTime Below4% for week24Complete3+DiscovercoursesCSATAbove90% forweek 231AdherenceAbove 90%Complete1DiscoverCourseAbove95%QualityFinalizeTimebelow 3%CSATAbove90%AdherenceAbove95%100%CSAT forWeek 24FinalizeTimebelow 4% CPIAbovePeer forWeek 23CSATAbove85% 5+ CSATcommentacknowledgingyour services3 CSATcommentacknowledgingyour service100%QANotesCPI abovePeer for allchannelsCPIAbovepeeraverage100%EmpathyGuidelineAdherence100%Quality

The Kingsway (June) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared best practice on WP group page
  2. Finalize Time below 5%
  3. 100% QA: Reminder
  4. 100% CSAT
  5. Finalize Time Below 4% for week 24
  6. Complete 3+ Discover courses
  7. CSAT Above 90% for week 23
  8. 1Adherence Above 90%
  9. Complete 1 Discover Course
  10. Above 95% Quality
  11. Finalize Time below 3%
  12. CSAT Above 90%
  13. Adherence Above 95%
  14. 100% CSAT for Week 24
  15. Finalize Time below 4%
  16. CPI Above Peer for Week 23
  17. CSAT Above 85%
  18. 5+ CSAT comment acknowledging your services
  19. 3 CSAT comment acknowledging your service
  20. 100% QA Notes
  21. CPI above Peer for all channels
  22. CPI Above peer average
  23. 100% Empathy Guideline Adherence
  24. 100% Quality