Shared bestpractice onWP grouppageCSATAbove90% forweek 23100%QA:ReminderFinalizeTimebelow 4% 100%CSATComplete1DiscoverCourseFinalizeTimebelow 5%CPIAbovePeer forWeek 23CPIAbovepeeraverage100%CSAT forWeek 24100%EmpathyGuidelineAdherence1AdherenceAbove 90%100%QANotesFinalizeTimebelow 3%AdherenceAbove95%CPI abovePeer for allchannelsFinalizeTime Below4% for week245+ CSATcommentacknowledgingyour servicesCSATAbove85% CSATAbove90%100%Quality3 CSATcommentacknowledgingyour serviceComplete3+DiscovercoursesAbove95%QualityShared bestpractice onWP grouppageCSATAbove90% forweek 23100%QA:ReminderFinalizeTimebelow 4% 100%CSATComplete1DiscoverCourseFinalizeTimebelow 5%CPIAbovePeer forWeek 23CPIAbovepeeraverage100%CSAT forWeek 24100%EmpathyGuidelineAdherence1AdherenceAbove 90%100%QANotesFinalizeTimebelow 3%AdherenceAbove95%CPI abovePeer for allchannelsFinalizeTime Below4% for week245+ CSATcommentacknowledgingyour servicesCSATAbove85% CSATAbove90%100%Quality3 CSATcommentacknowledgingyour serviceComplete3+DiscovercoursesAbove95%Quality

The Kingsway (June) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared best practice on WP group page
  2. CSAT Above 90% for week 23
  3. 100% QA: Reminder
  4. Finalize Time below 4%
  5. 100% CSAT
  6. Complete 1 Discover Course
  7. Finalize Time below 5%
  8. CPI Above Peer for Week 23
  9. CPI Above peer average
  10. 100% CSAT for Week 24
  11. 100% Empathy Guideline Adherence
  12. 1Adherence Above 90%
  13. 100% QA Notes
  14. Finalize Time below 3%
  15. Adherence Above 95%
  16. CPI above Peer for all channels
  17. Finalize Time Below 4% for week 24
  18. 5+ CSAT comment acknowledging your services
  19. CSAT Above 85%
  20. CSAT Above 90%
  21. 100% Quality
  22. 3 CSAT comment acknowledging your service
  23. Complete 3+ Discover courses
  24. Above 95% Quality