Non- SSO PW Reset Solve 3 Ticket In Under An Hour Exercised For 15 Minutes Post An Inspirational Quote Solve Multiple Issues In One Call Post A Meme Hardware Issue Had A Coffee Chat W/ Coworker Network/Connection Issues Coffee Chat With Someone You Don't Interact With On A Daily Basis WFH User (WAH Servers) New Hire Setup Access Issue Posted Question In Slack/Hangouts Escalate Ticket With Proper Notes (No Tag) Create 5 Tickets In A Row Without Escalating General Question (Template) Used Admin Credentials Shoulder Tap (Create Ticket) Mobile Device Issue Used LAPS/JAMF To Fix SSO Learned A New Detail About Coworker VPN Issue Bank Software Issue Give Someone A High Five Resolve Ticket Without Remote Support Created 10+ Tickets Reach Out To A Loved One Or Close Friend AD PW Reset/Unlock Had An Offsite/Offshore User Created 5+ Tickets Answered Question In Slack/Hangouts Used Zoom/MSRA To Remote In Drink 4 Glasses (8 Ounces) Of Water Made User Laugh MFA Issue Non- SSO PW Reset Solve 3 Ticket In Under An Hour Exercised For 15 Minutes Post An Inspirational Quote Solve Multiple Issues In One Call Post A Meme Hardware Issue Had A Coffee Chat W/ Coworker Network/Connection Issues Coffee Chat With Someone You Don't Interact With On A Daily Basis WFH User (WAH Servers) New Hire Setup Access Issue Posted Question In Slack/Hangouts Escalate Ticket With Proper Notes (No Tag) Create 5 Tickets In A Row Without Escalating General Question (Template) Used Admin Credentials Shoulder Tap (Create Ticket) Mobile Device Issue Used LAPS/JAMF To Fix SSO Learned A New Detail About Coworker VPN Issue Bank Software Issue Give Someone A High Five Resolve Ticket Without Remote Support Created 10+ Tickets Reach Out To A Loved One Or Close Friend AD PW Reset/Unlock Had An Offsite/Offshore User Created 5+ Tickets Answered Question In Slack/Hangouts Used Zoom/MSRA To Remote In Drink 4 Glasses (8 Ounces) Of Water Made User Laugh MFA Issue
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Non-SSO PW Reset
N-Solve 3 Ticket In Under An Hour
N-Exercised For 15 Minutes
I-Post An Inspirational Quote
B-Solve Multiple Issues In One Call
O-Post A Meme
B-Hardware Issue
O-Had A Coffee Chat W/ Coworker
B-Network/Connection Issues
O-Coffee Chat With Someone You Don't Interact With On A Daily Basis
N-WFH User (WAH Servers)
G-New Hire Setup
I-Access Issue
B-Posted Question In Slack/Hangouts
I-Escalate Ticket With Proper Notes
(No Tag)
G-Create 5 Tickets In A Row Without Escalating
G-General Question (Template)
G-Used Admin Credentials
I-Shoulder Tap (Create Ticket)
B-Mobile Device Issue
I-Used LAPS/JAMF To Fix SSO
I-Learned A New Detail About Coworker
I-VPN Issue
N-Bank Software Issue
I-Give Someone A High Five
G-Resolve Ticket Without Remote Support
O-Created 10+ Tickets
B-Reach Out To A Loved One Or Close Friend
N-AD PW Reset/Unlock
B-Had An Offsite/Offshore User
B-Created 5+ Tickets
G-Answered Question In Slack/Hangouts
O-Used Zoom/MSRA To Remote In
O-Drink 4 Glasses (8 Ounces) Of Water
G-Made User Laugh
O-MFA Issue