Create 5Tickets In ARow WithoutEscalatingUsedAdminCredentialsReach OutTo A LovedOne OrClose FriendNon-SSO PWResetEscalateTicket WithProperNotes(No Tag)Had AnOffsite/OffshoreUserAnsweredQuestion InSlack/HangoutsMobileDeviceIssueNetwork/ConnectionIssuesPost AnInspirationalQuoteResolveTicketWithoutRemoteSupportMFAIssuePost AMemeMadeUserLaughBankSoftwareIssueLearned ANew DetailAboutCoworkerHardwareIssueExercisedFor 15MinutesHad ACoffeeChat W/CoworkerCreated5+TicketsShoulderTap(CreateTicket)Coffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisUsedZoom/MSRATo RemoteInWFHUser(WAHServers)GeneralQuestion(Template)AD PWReset/UnlockSolveMultipleIssues InOne CallGiveSomeoneA HighFiveVPNIssuePostedQuestion InSlack/HangoutsSolve 3Ticket InUnder AnHourCreated10+TicketsDrink 4Glasses (8Ounces)Of WaterAccessIssueUsedLAPS/JAMFTo Fix SSONewHireSetupCreate 5Tickets In ARow WithoutEscalatingUsedAdminCredentialsReach OutTo A LovedOne OrClose FriendNon-SSO PWResetEscalateTicket WithProperNotes(No Tag)Had AnOffsite/OffshoreUserAnsweredQuestion InSlack/HangoutsMobileDeviceIssueNetwork/ConnectionIssuesPost AnInspirationalQuoteResolveTicketWithoutRemoteSupportMFAIssuePost AMemeMadeUserLaughBankSoftwareIssueLearned ANew DetailAboutCoworkerHardwareIssueExercisedFor 15MinutesHad ACoffeeChat W/CoworkerCreated5+TicketsShoulderTap(CreateTicket)Coffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisUsedZoom/MSRATo RemoteInWFHUser(WAHServers)GeneralQuestion(Template)AD PWReset/UnlockSolveMultipleIssues InOne CallGiveSomeoneA HighFiveVPNIssuePostedQuestion InSlack/HangoutsSolve 3Ticket InUnder AnHourCreated10+TicketsDrink 4Glasses (8Ounces)Of WaterAccessIssueUsedLAPS/JAMFTo Fix SSONewHireSetup

NoVA PUB - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
N
5
I
6
B
7
G
8
B
9
B
10
I
11
G
12
O
13
O
14
G
15
N
16
I
17
B
18
N
19
O
20
B
21
I
22
O
23
O
24
N
25
G
26
N
27
B
28
I
29
I
30
B
31
N
32
O
33
O
34
I
35
I
36
G
  1. G-Create 5 Tickets In A Row Without Escalating
  2. G-Used Admin Credentials
  3. B-Reach Out To A Loved One Or Close Friend
  4. N-Non-SSO PW Reset
  5. I-Escalate Ticket With Proper Notes (No Tag)
  6. B-Had An Offsite/Offshore User
  7. G-Answered Question In Slack/Hangouts
  8. B-Mobile Device Issue
  9. B-Network/Connection Issues
  10. I-Post An Inspirational Quote
  11. G-Resolve Ticket Without Remote Support
  12. O-MFA Issue
  13. O-Post A Meme
  14. G-Made User Laugh
  15. N-Bank Software Issue
  16. I-Learned A New Detail About Coworker
  17. B-Hardware Issue
  18. N-Exercised For 15 Minutes
  19. O-Had A Coffee Chat W/ Coworker
  20. B-Created 5+ Tickets
  21. I-Shoulder Tap (Create Ticket)
  22. O-Coffee Chat With Someone You Don't Interact With On A Daily Basis
  23. O-Used Zoom/MSRA To Remote In
  24. N-WFH User (WAH Servers)
  25. G-General Question (Template)
  26. N-AD PW Reset/Unlock
  27. B-Solve Multiple Issues In One Call
  28. I-Give Someone A High Five
  29. I-VPN Issue
  30. B-Posted Question In Slack/Hangouts
  31. N-Solve 3 Ticket In Under An Hour
  32. O-Created 10+ Tickets
  33. O-Drink 4 Glasses (8 Ounces) Of Water
  34. I-Access Issue
  35. I-Used LAPS/JAMF To Fix SSO
  36. G-New Hire Setup