UsedAdminCredentialsUsedZoom/MSRATo RemoteInBankSoftwareIssueShoulderTap(CreateTicket)VPNIssueResolveTicketWithoutRemoteSupportCoffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisMobileDeviceIssuePostedQuestion InSlack/HangoutsWFHUser(WAHServers)Network/ConnectionIssuesCreate 5Tickets In ARow WithoutEscalatingCreated10+TicketsSolveMultipleIssues InOne CallAD PWReset/UnlockSolve 3Ticket InUnder AnHourHad AnOffsite/OffshoreUserGeneralQuestion(Template)Had ACoffeeChat W/CoworkerGiveSomeoneA HighFivePost AnInspirationalQuoteMFAIssueExercisedFor 15MinutesAccessIssueUsedLAPS/JAMFTo Fix SSONewHireSetupPost AMemeReach OutTo A LovedOne OrClose FriendMadeUserLaughCreated5+TicketsHardwareIssueLearned ANew DetailAboutCoworkerAnsweredQuestion InSlack/HangoutsEscalateTicket WithProperNotes(No Tag)Non-SSO PWResetDrink 4Glasses (8Ounces)Of WaterUsedAdminCredentialsUsedZoom/MSRATo RemoteInBankSoftwareIssueShoulderTap(CreateTicket)VPNIssueResolveTicketWithoutRemoteSupportCoffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisMobileDeviceIssuePostedQuestion InSlack/HangoutsWFHUser(WAHServers)Network/ConnectionIssuesCreate 5Tickets In ARow WithoutEscalatingCreated10+TicketsSolveMultipleIssues InOne CallAD PWReset/UnlockSolve 3Ticket InUnder AnHourHad AnOffsite/OffshoreUserGeneralQuestion(Template)Had ACoffeeChat W/CoworkerGiveSomeoneA HighFivePost AnInspirationalQuoteMFAIssueExercisedFor 15MinutesAccessIssueUsedLAPS/JAMFTo Fix SSONewHireSetupPost AMemeReach OutTo A LovedOne OrClose FriendMadeUserLaughCreated5+TicketsHardwareIssueLearned ANew DetailAboutCoworkerAnsweredQuestion InSlack/HangoutsEscalateTicket WithProperNotes(No Tag)Non-SSO PWResetDrink 4Glasses (8Ounces)Of Water

NoVA PUB - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
N
4
I
5
I
6
G
7
O
8
B
9
B
10
N
11
B
12
G
13
O
14
B
15
N
16
N
17
B
18
G
19
O
20
I
21
I
22
O
23
N
24
I
25
I
26
G
27
O
28
B
29
G
30
B
31
B
32
I
33
G
34
I
35
N
36
O
  1. G-Used Admin Credentials
  2. O-Used Zoom/MSRA To Remote In
  3. N-Bank Software Issue
  4. I-Shoulder Tap (Create Ticket)
  5. I-VPN Issue
  6. G-Resolve Ticket Without Remote Support
  7. O-Coffee Chat With Someone You Don't Interact With On A Daily Basis
  8. B-Mobile Device Issue
  9. B-Posted Question In Slack/Hangouts
  10. N-WFH User (WAH Servers)
  11. B-Network/Connection Issues
  12. G-Create 5 Tickets In A Row Without Escalating
  13. O-Created 10+ Tickets
  14. B-Solve Multiple Issues In One Call
  15. N-AD PW Reset/Unlock
  16. N-Solve 3 Ticket In Under An Hour
  17. B-Had An Offsite/Offshore User
  18. G-General Question (Template)
  19. O-Had A Coffee Chat W/ Coworker
  20. I-Give Someone A High Five
  21. I-Post An Inspirational Quote
  22. O-MFA Issue
  23. N-Exercised For 15 Minutes
  24. I-Access Issue
  25. I-Used LAPS/JAMF To Fix SSO
  26. G-New Hire Setup
  27. O-Post A Meme
  28. B-Reach Out To A Loved One Or Close Friend
  29. G-Made User Laugh
  30. B-Created 5+ Tickets
  31. B-Hardware Issue
  32. I-Learned A New Detail About Coworker
  33. G-Answered Question In Slack/Hangouts
  34. I-Escalate Ticket With Proper Notes (No Tag)
  35. N-Non-SSO PW Reset
  36. O-Drink 4 Glasses (8 Ounces) Of Water