Network/ConnectionIssuesHad ACoffeeChat W/CoworkerCreate 5Tickets In ARow WithoutEscalatingExercisedFor 15MinutesVPNIssueHardwareIssuePostedQuestion InSlack/HangoutsReach OutTo A LovedOne OrClose FriendMobileDeviceIssueCoffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisPost AnInspirationalQuoteResolveTicketWithoutRemoteSupportBankSoftwareIssueUsedLAPS/JAMFTo Fix SSOCreated10+TicketsMadeUserLaughUsedAdminCredentialsGiveSomeoneA HighFiveDrink 4Glasses (8Ounces)Of WaterSolve 3Ticket InUnder AnHourPost AMemeAccessIssueLearned ANew DetailAboutCoworkerAnsweredQuestion InSlack/HangoutsSolveMultipleIssues InOne CallShoulderTap(CreateTicket)NewHireSetupUsedZoom/MSRATo RemoteInNon-SSO PWResetGeneralQuestion(Template)Had AnOffsite/OffshoreUserMFAIssueCreated5+TicketsEscalateTicket WithProperNotes(No Tag)AD PWReset/UnlockWFHUser(WAHServers)Network/ConnectionIssuesHad ACoffeeChat W/CoworkerCreate 5Tickets In ARow WithoutEscalatingExercisedFor 15MinutesVPNIssueHardwareIssuePostedQuestion InSlack/HangoutsReach OutTo A LovedOne OrClose FriendMobileDeviceIssueCoffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisPost AnInspirationalQuoteResolveTicketWithoutRemoteSupportBankSoftwareIssueUsedLAPS/JAMFTo Fix SSOCreated10+TicketsMadeUserLaughUsedAdminCredentialsGiveSomeoneA HighFiveDrink 4Glasses (8Ounces)Of WaterSolve 3Ticket InUnder AnHourPost AMemeAccessIssueLearned ANew DetailAboutCoworkerAnsweredQuestion InSlack/HangoutsSolveMultipleIssues InOne CallShoulderTap(CreateTicket)NewHireSetupUsedZoom/MSRATo RemoteInNon-SSO PWResetGeneralQuestion(Template)Had AnOffsite/OffshoreUserMFAIssueCreated5+TicketsEscalateTicket WithProperNotes(No Tag)AD PWReset/UnlockWFHUser(WAHServers)

NoVA PUB - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Network/Connection Issues
  2. Had A Coffee Chat W/ Coworker
  3. Create 5 Tickets In A Row Without Escalating
  4. Exercised For 15 Minutes
  5. VPN Issue
  6. Hardware Issue
  7. Posted Question In Slack/Hangouts
  8. Reach Out To A Loved One Or Close Friend
  9. Mobile Device Issue
  10. Coffee Chat With Someone You Don't Interact With On A Daily Basis
  11. Post An Inspirational Quote
  12. Resolve Ticket Without Remote Support
  13. Bank Software Issue
  14. Used LAPS/JAMF To Fix SSO
  15. Created 10+ Tickets
  16. Made User Laugh
  17. Used Admin Credentials
  18. Give Someone A High Five
  19. Drink 4 Glasses (8 Ounces) Of Water
  20. Solve 3 Ticket In Under An Hour
  21. Post A Meme
  22. Access Issue
  23. Learned A New Detail About Coworker
  24. Answered Question In Slack/Hangouts
  25. Solve Multiple Issues In One Call
  26. Shoulder Tap (Create Ticket)
  27. New Hire Setup
  28. Used Zoom/MSRA To Remote In
  29. Non-SSO PW Reset
  30. General Question (Template)
  31. Had An Offsite/Offshore User
  32. MFA Issue
  33. Created 5+ Tickets
  34. Escalate Ticket With Proper Notes (No Tag)
  35. AD PW Reset/Unlock
  36. WFH User (WAH Servers)