ShoulderTap(CreateTicket)VPNIssueLearned ANew DetailAboutCoworkerReach OutTo A LovedOne OrClose FriendCreate 5Tickets In ARow WithoutEscalatingDrink 4Glasses (8Ounces)Of WaterUsedZoom/MSRATo RemoteInCreated10+TicketsMobileDeviceIssueGeneralQuestion(Template)Coffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisUsedLAPS/JAMFTo Fix SSOExercisedFor 15MinutesNon-SSO PWResetCreated5+TicketsPostedQuestion InSlack/HangoutsWFHUser(WAHServers)GiveSomeoneA HighFivePost AMemeNetwork/ConnectionIssuesSolveMultipleIssues InOne CallNewHireSetupPost AnInspirationalQuoteSolve 3Ticket InUnder AnHourUsedAdminCredentialsHardwareIssueAD PWReset/UnlockMadeUserLaughBankSoftwareIssueEscalateTicket WithProperNotes(No Tag)MFAIssueAccessIssueHad ACoffeeChat W/CoworkerAnsweredQuestion InSlack/HangoutsResolveTicketWithoutRemoteSupportHad AnOffsite/OffshoreUserShoulderTap(CreateTicket)VPNIssueLearned ANew DetailAboutCoworkerReach OutTo A LovedOne OrClose FriendCreate 5Tickets In ARow WithoutEscalatingDrink 4Glasses (8Ounces)Of WaterUsedZoom/MSRATo RemoteInCreated10+TicketsMobileDeviceIssueGeneralQuestion(Template)Coffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisUsedLAPS/JAMFTo Fix SSOExercisedFor 15MinutesNon-SSO PWResetCreated5+TicketsPostedQuestion InSlack/HangoutsWFHUser(WAHServers)GiveSomeoneA HighFivePost AMemeNetwork/ConnectionIssuesSolveMultipleIssues InOne CallNewHireSetupPost AnInspirationalQuoteSolve 3Ticket InUnder AnHourUsedAdminCredentialsHardwareIssueAD PWReset/UnlockMadeUserLaughBankSoftwareIssueEscalateTicket WithProperNotes(No Tag)MFAIssueAccessIssueHad ACoffeeChat W/CoworkerAnsweredQuestion InSlack/HangoutsResolveTicketWithoutRemoteSupportHad AnOffsite/OffshoreUser

NoVA PUB - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shoulder Tap (Create Ticket)
  2. VPN Issue
  3. Learned A New Detail About Coworker
  4. Reach Out To A Loved One Or Close Friend
  5. Create 5 Tickets In A Row Without Escalating
  6. Drink 4 Glasses (8 Ounces) Of Water
  7. Used Zoom/MSRA To Remote In
  8. Created 10+ Tickets
  9. Mobile Device Issue
  10. General Question (Template)
  11. Coffee Chat With Someone You Don't Interact With On A Daily Basis
  12. Used LAPS/JAMF To Fix SSO
  13. Exercised For 15 Minutes
  14. Non-SSO PW Reset
  15. Created 5+ Tickets
  16. Posted Question In Slack/Hangouts
  17. WFH User (WAH Servers)
  18. Give Someone A High Five
  19. Post A Meme
  20. Network/Connection Issues
  21. Solve Multiple Issues In One Call
  22. New Hire Setup
  23. Post An Inspirational Quote
  24. Solve 3 Ticket In Under An Hour
  25. Used Admin Credentials
  26. Hardware Issue
  27. AD PW Reset/Unlock
  28. Made User Laugh
  29. Bank Software Issue
  30. Escalate Ticket With Proper Notes (No Tag)
  31. MFA Issue
  32. Access Issue
  33. Had A Coffee Chat W/ Coworker
  34. Answered Question In Slack/Hangouts
  35. Resolve Ticket Without Remote Support
  36. Had An Offsite/Offshore User