ExercisedFor 15MinutesResolveTicketWithoutRemoteSupportCoffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisAccessIssueVPNIssueHardwareIssueBankSoftwareIssueGeneralQuestion(Template)Drink 4Glasses (8Ounces)Of WaterCreated5+TicketsAD PWReset/UnlockCreated10+TicketsPost AMemeCreate 5Tickets In ARow WithoutEscalatingHad AnOffsite/OffshoreUserGiveSomeoneA HighFiveSolve 3Ticket InUnder AnHourWFHUser(WAHServers)Network/ConnectionIssuesUsedLAPS/JAMFTo Fix SSOReach OutTo A LovedOne OrClose FriendPost AnInspirationalQuoteHad ACoffeeChat W/CoworkerShoulderTap(CreateTicket)MFAIssueLearned ANew DetailAboutCoworkerUsedZoom/MSRATo RemoteInMobileDeviceIssueMadeUserLaughNewHireSetupSolveMultipleIssues InOne CallNon-SSO PWResetAnsweredQuestion InSlack/HangoutsUsedAdminCredentialsPostedQuestion InSlack/HangoutsEscalateTicket WithProperNotes(No Tag)ExercisedFor 15MinutesResolveTicketWithoutRemoteSupportCoffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisAccessIssueVPNIssueHardwareIssueBankSoftwareIssueGeneralQuestion(Template)Drink 4Glasses (8Ounces)Of WaterCreated5+TicketsAD PWReset/UnlockCreated10+TicketsPost AMemeCreate 5Tickets In ARow WithoutEscalatingHad AnOffsite/OffshoreUserGiveSomeoneA HighFiveSolve 3Ticket InUnder AnHourWFHUser(WAHServers)Network/ConnectionIssuesUsedLAPS/JAMFTo Fix SSOReach OutTo A LovedOne OrClose FriendPost AnInspirationalQuoteHad ACoffeeChat W/CoworkerShoulderTap(CreateTicket)MFAIssueLearned ANew DetailAboutCoworkerUsedZoom/MSRATo RemoteInMobileDeviceIssueMadeUserLaughNewHireSetupSolveMultipleIssues InOne CallNon-SSO PWResetAnsweredQuestion InSlack/HangoutsUsedAdminCredentialsPostedQuestion InSlack/HangoutsEscalateTicket WithProperNotes(No Tag)

NoVA PUB - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exercised For 15 Minutes
  2. Resolve Ticket Without Remote Support
  3. Coffee Chat With Someone You Don't Interact With On A Daily Basis
  4. Access Issue
  5. VPN Issue
  6. Hardware Issue
  7. Bank Software Issue
  8. General Question (Template)
  9. Drink 4 Glasses (8 Ounces) Of Water
  10. Created 5+ Tickets
  11. AD PW Reset/Unlock
  12. Created 10+ Tickets
  13. Post A Meme
  14. Create 5 Tickets In A Row Without Escalating
  15. Had An Offsite/Offshore User
  16. Give Someone A High Five
  17. Solve 3 Ticket In Under An Hour
  18. WFH User (WAH Servers)
  19. Network/Connection Issues
  20. Used LAPS/JAMF To Fix SSO
  21. Reach Out To A Loved One Or Close Friend
  22. Post An Inspirational Quote
  23. Had A Coffee Chat W/ Coworker
  24. Shoulder Tap (Create Ticket)
  25. MFA Issue
  26. Learned A New Detail About Coworker
  27. Used Zoom/MSRA To Remote In
  28. Mobile Device Issue
  29. Made User Laugh
  30. New Hire Setup
  31. Solve Multiple Issues In One Call
  32. Non-SSO PW Reset
  33. Answered Question In Slack/Hangouts
  34. Used Admin Credentials
  35. Posted Question In Slack/Hangouts
  36. Escalate Ticket With Proper Notes (No Tag)