Network/ConnectionIssuesPost AMemeAccessIssueGeneralQuestion(Template)PostedQuestion InSlack/HangoutsPost AnInspirationalQuoteAD PWReset/UnlockReach OutTo A LovedOne OrClose FriendAnsweredQuestion InSlack/HangoutsWFHUser(WAHServers)Non-SSO PWResetDrink 4Glasses (8Ounces)Of WaterHad ACoffeeChat W/CoworkerUsedZoom/MSRATo RemoteInVPNIssueMobileDeviceIssueLearned ANew DetailAboutCoworkerCreated10+TicketsCoffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisBankSoftwareIssueCreate 5Tickets In ARow WithoutEscalatingUsedAdminCredentialsMFAIssueHardwareIssueResolveTicketWithoutRemoteSupportSolveMultipleIssues InOne CallGiveSomeoneA HighFiveExercisedFor 15MinutesShoulderTap(CreateTicket)NewHireSetupMadeUserLaughUsedLAPS/JAMFTo Fix SSOSolve 3Ticket InUnder AnHourCreated5+TicketsHad AnOffsite/OffshoreUserEscalateTicket WithProperNotes(No Tag)Network/ConnectionIssuesPost AMemeAccessIssueGeneralQuestion(Template)PostedQuestion InSlack/HangoutsPost AnInspirationalQuoteAD PWReset/UnlockReach OutTo A LovedOne OrClose FriendAnsweredQuestion InSlack/HangoutsWFHUser(WAHServers)Non-SSO PWResetDrink 4Glasses (8Ounces)Of WaterHad ACoffeeChat W/CoworkerUsedZoom/MSRATo RemoteInVPNIssueMobileDeviceIssueLearned ANew DetailAboutCoworkerCreated10+TicketsCoffee ChatWith SomeoneYou Don'tInteract WithOn A DailyBasisBankSoftwareIssueCreate 5Tickets In ARow WithoutEscalatingUsedAdminCredentialsMFAIssueHardwareIssueResolveTicketWithoutRemoteSupportSolveMultipleIssues InOne CallGiveSomeoneA HighFiveExercisedFor 15MinutesShoulderTap(CreateTicket)NewHireSetupMadeUserLaughUsedLAPS/JAMFTo Fix SSOSolve 3Ticket InUnder AnHourCreated5+TicketsHad AnOffsite/OffshoreUserEscalateTicket WithProperNotes(No Tag)

NoVA PUB - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Network/Connection Issues
  2. Post A Meme
  3. Access Issue
  4. General Question (Template)
  5. Posted Question In Slack/Hangouts
  6. Post An Inspirational Quote
  7. AD PW Reset/Unlock
  8. Reach Out To A Loved One Or Close Friend
  9. Answered Question In Slack/Hangouts
  10. WFH User (WAH Servers)
  11. Non-SSO PW Reset
  12. Drink 4 Glasses (8 Ounces) Of Water
  13. Had A Coffee Chat W/ Coworker
  14. Used Zoom/MSRA To Remote In
  15. VPN Issue
  16. Mobile Device Issue
  17. Learned A New Detail About Coworker
  18. Created 10+ Tickets
  19. Coffee Chat With Someone You Don't Interact With On A Daily Basis
  20. Bank Software Issue
  21. Create 5 Tickets In A Row Without Escalating
  22. Used Admin Credentials
  23. MFA Issue
  24. Hardware Issue
  25. Resolve Ticket Without Remote Support
  26. Solve Multiple Issues In One Call
  27. Give Someone A High Five
  28. Exercised For 15 Minutes
  29. Shoulder Tap (Create Ticket)
  30. New Hire Setup
  31. Made User Laugh
  32. Used LAPS/JAMF To Fix SSO
  33. Solve 3 Ticket In Under An Hour
  34. Created 5+ Tickets
  35. Had An Offsite/Offshore User
  36. Escalate Ticket With Proper Notes (No Tag)