(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Calm down 1 angry customer
G-provided 1 great case for email
O-Responded to 35 customer emails
B-spoke/ chat to 5 customers which names start with a "S" in their name
G-Handled 2 chats at a time
G-had the most chats today
N-have not missed any call/chat
I-made 10 perfect escalations
O-has 3 WSIB cases
G-spoke/ chat to 3 customers with a "W" in their name
O-had the most calls today
I-created 5 new customer in SF
B-Cheers up the team in the Group (a joke, a picture, a nice good morning etc...)
O-was the first one logged in Avaya today
B-Invite 10 customers to Trustpilot
N-Customer said "disgusting service"
B-Given discount codes to less than 8 people
B-closed the most cases today
N-Help a colleague in our MS group
N-Present a picture from your lunch
O-Customer gave you a compliment
G-Thank/recognize someone for their work everyday(cannot repeat any name)