OfferedWaterIntroducedSelfUncoveredcustomerneedUsedBenefitWordsUsedPowerWordsThankedcustomerfor theirbusinessOfferedAccountBalanceParaphrsedCustomersRequestGenuineconversation(not howsthe weather)Asked forcommitmentHad thecustomersit downGot aTCUUsedcustomersname 3timesHad goodeyecontactSaid"Welcometo WellsFargo""Thank youfor comingto WellsFargo."ShookHandsIntroducedcustomerto abankerUsedcustomersname 3times"Is thereanythingelse I canhelp with?"SummarizedTransactionAskedopenendedquestionsProcessedTransactioncorrectlyAskedFind outQuestionsOfferedWaterIntroducedSelfUncoveredcustomerneedUsedBenefitWordsUsedPowerWordsThankedcustomerfor theirbusinessOfferedAccountBalanceParaphrsedCustomersRequestGenuineconversation(not howsthe weather)Asked forcommitmentHad thecustomersit downGot aTCUUsedcustomersname 3timesHad goodeyecontactSaid"Welcometo WellsFargo""Thank youfor comingto WellsFargo."ShookHandsIntroducedcustomerto abankerUsedcustomersname 3times"Is thereanythingelse I canhelp with?"SummarizedTransactionAskedopenendedquestionsProcessedTransactioncorrectlyAskedFind outQuestions

ROAD MAP BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered Water
  2. Introduced Self
  3. Uncovered customer need
  4. Used Benefit Words
  5. Used Power Words
  6. Thanked customer for their business
  7. Offered Account Balance
  8. Paraphrsed Customers Request
  9. Genuine conversation (not hows the weather)
  10. Asked for commitment
  11. Had the customer sit down
  12. Got a TCU
  13. Used customers name 3 times
  14. Had good eye contact
  15. Said "Welcome to Wells Fargo"
  16. "Thank you for coming to Wells Fargo."
  17. Shook Hands
  18. Introduced customer to a banker
  19. Used customers name 3 times
  20. "Is there anything else I can help with?"
  21. Summarized Transaction
  22. Asked open ended questions
  23. Processed Transaction correctly
  24. Asked Find out Questions