ProcessedTransactioncorrectlyGot aTCUUsedcustomersname 3times"Thank youfor comingto WellsFargo."UsedBenefitWords"Is thereanythingelse I canhelp with?"Usedcustomersname 3timesThankedcustomerfor theirbusinessOfferedAccountBalanceHad thecustomersit downOfferedWaterSaid"Welcometo WellsFargo"IntroducedSelfHad goodeyecontactShookHandsUncoveredcustomerneedAskedopenendedquestionsParaphrsedCustomersRequestAskedFind outQuestionsGenuineconversation(not howsthe weather)UsedPowerWordsSummarizedTransactionIntroducedcustomerto abankerAsked forcommitmentProcessedTransactioncorrectlyGot aTCUUsedcustomersname 3times"Thank youfor comingto WellsFargo."UsedBenefitWords"Is thereanythingelse I canhelp with?"Usedcustomersname 3timesThankedcustomerfor theirbusinessOfferedAccountBalanceHad thecustomersit downOfferedWaterSaid"Welcometo WellsFargo"IntroducedSelfHad goodeyecontactShookHandsUncoveredcustomerneedAskedopenendedquestionsParaphrsedCustomersRequestAskedFind outQuestionsGenuineconversation(not howsthe weather)UsedPowerWordsSummarizedTransactionIntroducedcustomerto abankerAsked forcommitment

ROAD MAP BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Processed Transaction correctly
  2. Got a TCU
  3. Used customers name 3 times
  4. "Thank you for coming to Wells Fargo."
  5. Used Benefit Words
  6. "Is there anything else I can help with?"
  7. Used customers name 3 times
  8. Thanked customer for their business
  9. Offered Account Balance
  10. Had the customer sit down
  11. Offered Water
  12. Said "Welcome to Wells Fargo"
  13. Introduced Self
  14. Had good eye contact
  15. Shook Hands
  16. Uncovered customer need
  17. Asked open ended questions
  18. Paraphrsed Customers Request
  19. Asked Find out Questions
  20. Genuine conversation (not hows the weather)
  21. Used Power Words
  22. Summarized Transaction
  23. Introduced customer to a banker
  24. Asked for commitment