OfferedWaterHad thecustomersit downShookHandsUsedBenefitWordsAskedFind outQuestionsThankedcustomerfor theirbusinessUsedcustomersname 3timesUsedPowerWordsProcessedTransactioncorrectly"Is thereanythingelse I canhelp with?"UncoveredcustomerneedUsedcustomersname 3timesGot aTCUAskedopenendedquestionsGenuineconversation(not howsthe weather)Asked forcommitmentOfferedAccountBalance"Thank youfor comingto WellsFargo."Had goodeyecontactIntroducedcustomerto abankerParaphrsedCustomersRequestSummarizedTransactionSaid"Welcometo WellsFargo"IntroducedSelfOfferedWaterHad thecustomersit downShookHandsUsedBenefitWordsAskedFind outQuestionsThankedcustomerfor theirbusinessUsedcustomersname 3timesUsedPowerWordsProcessedTransactioncorrectly"Is thereanythingelse I canhelp with?"UncoveredcustomerneedUsedcustomersname 3timesGot aTCUAskedopenendedquestionsGenuineconversation(not howsthe weather)Asked forcommitmentOfferedAccountBalance"Thank youfor comingto WellsFargo."Had goodeyecontactIntroducedcustomerto abankerParaphrsedCustomersRequestSummarizedTransactionSaid"Welcometo WellsFargo"IntroducedSelf

ROAD MAP BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered Water
  2. Had the customer sit down
  3. Shook Hands
  4. Used Benefit Words
  5. Asked Find out Questions
  6. Thanked customer for their business
  7. Used customers name 3 times
  8. Used Power Words
  9. Processed Transaction correctly
  10. "Is there anything else I can help with?"
  11. Uncovered customer need
  12. Used customers name 3 times
  13. Got a TCU
  14. Asked open ended questions
  15. Genuine conversation (not hows the weather)
  16. Asked for commitment
  17. Offered Account Balance
  18. "Thank you for coming to Wells Fargo."
  19. Had good eye contact
  20. Introduced customer to a banker
  21. Paraphrsed Customers Request
  22. Summarized Transaction
  23. Said "Welcome to Wells Fargo"
  24. Introduced Self