AskedopenendedquestionsParaphrsedCustomersRequestThankedcustomerfor theirbusinessSummarizedTransaction"Thank youfor comingto WellsFargo."Genuineconversation(not howsthe weather)IntroducedSelfHad thecustomersit downOfferedAccountBalanceIntroducedcustomerto abankerUncoveredcustomerneedAsked forcommitmentUsedPowerWordsAskedFind outQuestionsUsedcustomersname 3timesProcessedTransactioncorrectlyShookHandsHad goodeyecontactUsedcustomersname 3timesSaid"Welcometo WellsFargo"OfferedWaterGot aTCUUsedBenefitWords"Is thereanythingelse I canhelp with?"AskedopenendedquestionsParaphrsedCustomersRequestThankedcustomerfor theirbusinessSummarizedTransaction"Thank youfor comingto WellsFargo."Genuineconversation(not howsthe weather)IntroducedSelfHad thecustomersit downOfferedAccountBalanceIntroducedcustomerto abankerUncoveredcustomerneedAsked forcommitmentUsedPowerWordsAskedFind outQuestionsUsedcustomersname 3timesProcessedTransactioncorrectlyShookHandsHad goodeyecontactUsedcustomersname 3timesSaid"Welcometo WellsFargo"OfferedWaterGot aTCUUsedBenefitWords"Is thereanythingelse I canhelp with?"

ROAD MAP BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked open ended questions
  2. Paraphrsed Customers Request
  3. Thanked customer for their business
  4. Summarized Transaction
  5. "Thank you for coming to Wells Fargo."
  6. Genuine conversation (not hows the weather)
  7. Introduced Self
  8. Had the customer sit down
  9. Offered Account Balance
  10. Introduced customer to a banker
  11. Uncovered customer need
  12. Asked for commitment
  13. Used Power Words
  14. Asked Find out Questions
  15. Used customers name 3 times
  16. Processed Transaction correctly
  17. Shook Hands
  18. Had good eye contact
  19. Used customers name 3 times
  20. Said "Welcome to Wells Fargo"
  21. Offered Water
  22. Got a TCU
  23. Used Benefit Words
  24. "Is there anything else I can help with?"