ProcessedTransactioncorrectlyHad goodeyecontactUsedPowerWordsAsked forcommitmentAskedFind outQuestionsGenuineconversation(not howsthe weather)Had thecustomersit downOfferedWater"Thank youfor comingto WellsFargo."Said"Welcometo WellsFargo"ShookHandsUsedBenefitWordsParaphrsedCustomersRequestIntroducedcustomerto abankerAskedopenendedquestionsOfferedAccountBalanceUsedcustomersname 3timesSummarizedTransactionIntroducedSelfUsedcustomersname 3timesThankedcustomerfor theirbusinessGot aTCUUncoveredcustomerneed"Is thereanythingelse I canhelp with?"ProcessedTransactioncorrectlyHad goodeyecontactUsedPowerWordsAsked forcommitmentAskedFind outQuestionsGenuineconversation(not howsthe weather)Had thecustomersit downOfferedWater"Thank youfor comingto WellsFargo."Said"Welcometo WellsFargo"ShookHandsUsedBenefitWordsParaphrsedCustomersRequestIntroducedcustomerto abankerAskedopenendedquestionsOfferedAccountBalanceUsedcustomersname 3timesSummarizedTransactionIntroducedSelfUsedcustomersname 3timesThankedcustomerfor theirbusinessGot aTCUUncoveredcustomerneed"Is thereanythingelse I canhelp with?"

ROAD MAP BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Processed Transaction correctly
  2. Had good eye contact
  3. Used Power Words
  4. Asked for commitment
  5. Asked Find out Questions
  6. Genuine conversation (not hows the weather)
  7. Had the customer sit down
  8. Offered Water
  9. "Thank you for coming to Wells Fargo."
  10. Said "Welcome to Wells Fargo"
  11. Shook Hands
  12. Used Benefit Words
  13. Paraphrsed Customers Request
  14. Introduced customer to a banker
  15. Asked open ended questions
  16. Offered Account Balance
  17. Used customers name 3 times
  18. Summarized Transaction
  19. Introduced Self
  20. Used customers name 3 times
  21. Thanked customer for their business
  22. Got a TCU
  23. Uncovered customer need
  24. "Is there anything else I can help with?"