Paraphrsed Customers Request Introduced Self "Thank you for coming to Wells Fargo." Summarized Transaction Asked for commitment Thanked customer for their business Genuine conversation (not hows the weather) Uncovered customer need "Is there anything else I can help with?" Used Power Words Used customers name 3 times Processed Transaction correctly Used Benefit Words Offered Water Got a TCU Offered Account Balance Asked Find out Questions Asked open ended questions Introduced customer to a banker Had good eye contact Had the customer sit down Used customers name 3 times Said "Welcome to Wells Fargo" Shook Hands Paraphrsed Customers Request Introduced Self "Thank you for coming to Wells Fargo." Summarized Transaction Asked for commitment Thanked customer for their business Genuine conversation (not hows the weather) Uncovered customer need "Is there anything else I can help with?" Used Power Words Used customers name 3 times Processed Transaction correctly Used Benefit Words Offered Water Got a TCU Offered Account Balance Asked Find out Questions Asked open ended questions Introduced customer to a banker Had good eye contact Had the customer sit down Used customers name 3 times Said "Welcome to Wells Fargo" Shook Hands
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Paraphrsed Customers Request
Introduced Self
"Thank you for coming to Wells Fargo."
Summarized Transaction
Asked for commitment
Thanked customer for their business
Genuine conversation (not hows the weather)
Uncovered customer need
"Is there anything else I can help with?"
Used Power Words
Used customers name 3 times
Processed Transaction correctly
Used Benefit Words
Offered Water
Got a TCU
Offered Account Balance
Asked Find out Questions
Asked open ended questions
Introduced customer to a banker
Had good eye contact
Had the customer sit down
Used customers name 3 times
Said "Welcome to Wells Fargo"
Shook Hands