AbandonmentRate for IBCQbelow 30%Submittedanaccount/callfor auditAssisted withCollectionsin MetaStorAHT forIVR is5min orlessParticipatedindepartmentSpirit DayReferred aCreditor to theOffers Inbox(provide callID)Abandoned0 Calls forthe MonthTookEmployeeEngagementSurveySent amessage ofencouragementin the TeamSlack Channel1 week ofPerfectAttendanceDidn'tmiss aRoll Callfor 1 week9 SecondReviewLetterscompleted inan hourAHT forIBCQ is5min orlessAssisted ateammatewith aquestion inSlack9 Citibankaccountscompletedin an hourAssisted apeer inlearning anewworkstreamRecognized ateammatesperformancein Team SlackChannelDailyAverageof 100%Hascamera onfor TeamHuddleAll ATC'ssent beforelast hour ofshiftPerfectAdherencefor a daySent ateammate amessage onFreedomStarSpoke with aCreditor/Clientwhose namestarts with a'V'Most callstaken forthe MonthAbandonmentRate for IBCQbelow 30%Submittedanaccount/callfor auditAssisted withCollectionsin MetaStorAHT forIVR is5min orlessParticipatedindepartmentSpirit DayReferred aCreditor to theOffers Inbox(provide callID)Abandoned0 Calls forthe MonthTookEmployeeEngagementSurveySent amessage ofencouragementin the TeamSlack Channel1 week ofPerfectAttendanceDidn'tmiss aRoll Callfor 1 week9 SecondReviewLetterscompleted inan hourAHT forIBCQ is5min orlessAssisted ateammatewith aquestion inSlack9 Citibankaccountscompletedin an hourAssisted apeer inlearning anewworkstreamRecognized ateammatesperformancein Team SlackChannelDailyAverageof 100%Hascamera onfor TeamHuddleAll ATC'ssent beforelast hour ofshiftPerfectAdherencefor a daySent ateammate amessage onFreedomStarSpoke with aCreditor/Clientwhose namestarts with a'V'Most callstaken forthe Month

MultiStream Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
B
5
I
6
B
7
I
8
O
9
I
10
O
11
G
12
I
13
B
14
N
15
O
16
O
17
N
18
I
19
B
20
G
21
N
22
G
23
G
24
N
  1. B-Abandonment Rate for IBCQ below 30%
  2. G-Submitted an account/call for audit
  3. O-Assisted with Collections in MetaStor
  4. B-AHT for IVR is 5min or less
  5. I-Participated in department Spirit Day
  6. B-Referred a Creditor to the Offers Inbox (provide call ID)
  7. I-Abandoned 0 Calls for the Month
  8. O-Took Employee Engagement Survey
  9. I-Sent a message of encouragement in the Team Slack Channel
  10. O-1 week of Perfect Attendance
  11. G-Didn't miss a Roll Call for 1 week
  12. I-9 Second Review Letters completed in an hour
  13. B-AHT for IBCQ is 5min or less
  14. N-Assisted a teammate with a question in Slack
  15. O-9 Citibank accounts completed in an hour
  16. O-Assisted a peer in learning a new workstream
  17. N-Recognized a teammates performance in Team Slack Channel
  18. I-Daily Average of 100%
  19. B-Has camera on for Team Huddle
  20. G-All ATC's sent before last hour of shift
  21. N-Perfect Adherence for a day
  22. G-Sent a teammate a message on Freedom Star
  23. G-Spoke with a Creditor/Client whose name starts with a 'V'
  24. N-Most calls taken for the Month