Had to Reseta login forEnd User'sVKFree!Did NOTexceed20:00 min.breaks allweekTook35+callsXfer toCustomerService/SecurecomActivationsTech Callsand fixes theissue whilehe was onhold in queueTold "I can'ttell you howmuch Iappreciate it"Took a Callthat lastedover 1hourHave TeamLead giveyou aThumbs UpWrotea DOAformHad toleave aVoicemailRun asAdminfixed theissueHad tosend Techan emailReceiveda namedrop in aReviewADT/ProtectionOne blindtransfers thecustomer to TS(Ticket neededunder DMP - EndUser)Tech has thewrong WirelessReceiver fortheir panel typeHad to Reseta login forEnd User'sVKFree!Did NOTexceed20:00 min.breaks allweekTook35+callsXfer toCustomerService/SecurecomActivationsTech Callsand fixes theissue whilehe was onhold in queueTold "I can'ttell you howmuch Iappreciate it"Took a Callthat lastedover 1hourHave TeamLead giveyou aThumbs UpWrotea DOAformHad toleave aVoicemailRun asAdminfixed theissueHad tosend Techan emailReceiveda namedrop in aReviewADT/ProtectionOne blindtransfers thecustomer to TS(Ticket neededunder DMP - EndUser)Tech has thewrong WirelessReceiver fortheir panel type

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to Reset a login for End User's VK
  2. Free!
  3. Did NOT exceed 20:00 min. breaks all week
  4. Took 35+ calls
  5. Xfer to Customer Service /Securecom Activations
  6. Tech Calls and fixes the issue while he was on hold in queue
  7. Told "I can't tell you how much I appreciate it"
  8. Took a Call that lasted over 1 hour
  9. Have Team Lead give you a Thumbs Up
  10. Wrote a DOA form
  11. Had to leave a Voicemail
  12. Run as Admin fixed the issue
  13. Had to send Tech an email
  14. Received a name drop in a Review
  15. ADT/Protection One blind transfers the customer to TS (Ticket needed under DMP - End User)
  16. Tech has the wrong Wireless Receiver for their panel type