(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Took a Call that lasted over 1 hour
Received a name drop in a Review
Had to Reset a login for End User's VK
Had to send Tech an email
Did NOT exceed 20:00 min. breaks all week
Took 35+ calls
Told "I can't tell you how much I appreciate it"
Had to leave a Voicemail
Have Team Lead give you a Thumbs Up
Tech Calls and fixes the issue while he was on hold in queue
Free!
Wrote a DOA form
ADT/Protection One blind transfers the customer to TS (Ticket needed under DMP - End User)
Xfer to Customer Service /Securecom Activations
Tech has the wrong Wireless Receiver for their panel type
