PayrollDeductionReferralRequest toRemoveFromCollectionsGuarantorRevisionRefer toMedicaidDept.FinancialCounselingFlowSheetTransferto CBOPasswordResetInsuranceRefundRequestAddPrimaryInsuranceAccessOnePaymentArrangementRefer toBillingDept.PatientRefundRequestRefer toMedicalAuditMedicalRecordsRequestPortalInquiryAddMedicaidPaymentby checkAddressUpdateCompleteMSPPaymentbyDiscoverCorrectedClaimRequestPromptPayDiscountRequestRefer toFinancialCounselingDept.AttorneyBalanceRequestPayrollDeductionReferralRequest toRemoveFromCollectionsGuarantorRevisionRefer toMedicaidDept.FinancialCounselingFlowSheetTransferto CBOPasswordResetInsuranceRefundRequestAddPrimaryInsuranceAccessOnePaymentArrangementRefer toBillingDept.PatientRefundRequestRefer toMedicalAuditMedicalRecordsRequestPortalInquiryAddMedicaidPaymentby checkAddressUpdateCompleteMSPPaymentbyDiscoverCorrectedClaimRequestPromptPayDiscountRequestRefer toFinancialCounselingDept.AttorneyBalanceRequest

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payroll Deduction Referral
  2. Request to Remove From Collections
  3. Guarantor Revision
  4. Refer to Medicaid Dept.
  5. Financial Counseling Flow Sheet
  6. Transfer to CBO
  7. Password Reset
  8. Insurance Refund Request
  9. Add Primary Insurance
  10. AccessOne Payment Arrangement
  11. Refer to Billing Dept.
  12. Patient Refund Request
  13. Refer to Medical Audit
  14. Medical Records Request
  15. Portal Inquiry
  16. Add Medicaid
  17. Payment by check
  18. Address Update
  19. Complete MSP
  20. Payment by Discover
  21. Corrected Claim Request
  22. Prompt Pay Discount Request
  23. Refer to Financial Counseling Dept.
  24. Attorney Balance Request