CompleteMSPRequest toRemoveFromCollectionsTransferto CBOInsuranceRefundRequestPatientRefundRequestPasswordResetPromptPayDiscountRequestFinancialCounselingFlowSheetMedicalRecordsRequestPaymentbyDiscoverAddMedicaidGuarantorRevisionPayrollDeductionReferralCorrectedClaimRequestAddPrimaryInsuranceAttorneyBalanceRequestAddressUpdatePaymentby checkAccessOnePaymentArrangementRefer toMedicaidDept.Refer toBillingDept.PortalInquiryRefer toMedicalAuditRefer toFinancialCounselingDept.CompleteMSPRequest toRemoveFromCollectionsTransferto CBOInsuranceRefundRequestPatientRefundRequestPasswordResetPromptPayDiscountRequestFinancialCounselingFlowSheetMedicalRecordsRequestPaymentbyDiscoverAddMedicaidGuarantorRevisionPayrollDeductionReferralCorrectedClaimRequestAddPrimaryInsuranceAttorneyBalanceRequestAddressUpdatePaymentby checkAccessOnePaymentArrangementRefer toMedicaidDept.Refer toBillingDept.PortalInquiryRefer toMedicalAuditRefer toFinancialCounselingDept.

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete MSP
  2. Request to Remove From Collections
  3. Transfer to CBO
  4. Insurance Refund Request
  5. Patient Refund Request
  6. Password Reset
  7. Prompt Pay Discount Request
  8. Financial Counseling Flow Sheet
  9. Medical Records Request
  10. Payment by Discover
  11. Add Medicaid
  12. Guarantor Revision
  13. Payroll Deduction Referral
  14. Corrected Claim Request
  15. Add Primary Insurance
  16. Attorney Balance Request
  17. Address Update
  18. Payment by check
  19. AccessOne Payment Arrangement
  20. Refer to Medicaid Dept.
  21. Refer to Billing Dept.
  22. Portal Inquiry
  23. Refer to Medical Audit
  24. Refer to Financial Counseling Dept.