UnderstandingOur MarketsEngagingWithEmpathyDesignImpactfulOpportunities &ResponsibilitiesGatheringFeedbackAssistingSelfServicePersonalCommunicationManage &OptimizeResourcesAdvocatingForCustomersNavigatingCustomerTools ExpandingBrandAwarenessConnectingTo Digital,Market, @Capital OneTrendsPersonifyingThe BrandCreate TeamEngagementUnderstandingOurCustomersManage &OptimizeTimeRemoveRoadBlocksGuidingExplorationDiscoveringOpportunitiesLead ThePerformanceCycleEffectivelyParticipateInCoachingWellManagedExecutionCreatePurposeStatementFor TeamConnectingTo OurCustomers &CommunityFindingInspirationUnderstandingOur MarketsEngagingWithEmpathyDesignImpactfulOpportunities &ResponsibilitiesGatheringFeedbackAssistingSelfServicePersonalCommunicationManage &OptimizeResourcesAdvocatingForCustomersNavigatingCustomerTools ExpandingBrandAwarenessConnectingTo Digital,Market, @Capital OneTrendsPersonifyingThe BrandCreate TeamEngagementUnderstandingOurCustomersManage &OptimizeTimeRemoveRoadBlocksGuidingExplorationDiscoveringOpportunitiesLead ThePerformanceCycleEffectivelyParticipateInCoachingWellManagedExecutionCreatePurposeStatementFor TeamConnectingTo OurCustomers &CommunityFindingInspiration

SKILLS FRAMEWORK - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
B
5
B
6
I
7
B
8
O
9
N
10
N
11
G
12
B
13
G
14
G
15
O
16
N
17
I
18
G
19
N
20
B
21
O
22
I
23
G
24
I
  1. O-Understanding Our Markets
  2. O-Engaging With Empathy
  3. I-Design Impactful Opportunities & Responsibilities
  4. B-Gathering Feedback
  5. B-Assisting Self Service
  6. I-Personal Communication
  7. B-Manage & Optimize Resources
  8. O-Advocating For Customers
  9. N-Navigating Customer Tools
  10. N-Expanding Brand Awareness
  11. G-Connecting To Digital, Market, @ Capital One Trends
  12. B-Personifying The Brand
  13. G-Create Team Engagement
  14. G-Understanding Our Customers
  15. O-Manage & Optimize Time
  16. N-Remove Road Blocks
  17. I-Guiding Exploration
  18. G-Discovering Opportunities
  19. N-Lead The Performance Cycle
  20. B-Effectively Participate In Coaching
  21. O-Well Managed Execution
  22. I-Create Purpose Statement For Team
  23. G-Connecting To Our Customers & Community
  24. I-Finding Inspiration