UnderstandingOurCustomersExpandingBrandAwarenessPersonifyingThe BrandManage &OptimizeTimeLead ThePerformanceCycleEngagingWithEmpathyGatheringFeedbackCreate TeamEngagementNavigatingCustomerTools CreatePurposeStatementFor TeamEffectivelyParticipateInCoachingDesignImpactfulOpportunities &ResponsibilitiesRemoveRoadBlocksWellManagedExecutionManage &OptimizeResourcesPersonalCommunicationDiscoveringOpportunitiesGuidingExplorationAssistingSelfServiceAdvocatingForCustomersConnectingTo OurCustomers &CommunityFindingInspirationUnderstandingOur MarketsConnectingTo Digital,Market, @Capital OneTrendsUnderstandingOurCustomersExpandingBrandAwarenessPersonifyingThe BrandManage &OptimizeTimeLead ThePerformanceCycleEngagingWithEmpathyGatheringFeedbackCreate TeamEngagementNavigatingCustomerTools CreatePurposeStatementFor TeamEffectivelyParticipateInCoachingDesignImpactfulOpportunities &ResponsibilitiesRemoveRoadBlocksWellManagedExecutionManage &OptimizeResourcesPersonalCommunicationDiscoveringOpportunitiesGuidingExplorationAssistingSelfServiceAdvocatingForCustomersConnectingTo OurCustomers &CommunityFindingInspirationUnderstandingOur MarketsConnectingTo Digital,Market, @Capital OneTrends

SKILLS FRAMEWORK - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
O
5
N
6
O
7
B
8
G
9
N
10
I
11
B
12
I
13
N
14
O
15
B
16
I
17
G
18
I
19
B
20
O
21
G
22
I
23
O
24
G
  1. G-Understanding Our Customers
  2. N-Expanding Brand Awareness
  3. B-Personifying The Brand
  4. O-Manage & Optimize Time
  5. N-Lead The Performance Cycle
  6. O-Engaging With Empathy
  7. B-Gathering Feedback
  8. G-Create Team Engagement
  9. N-Navigating Customer Tools
  10. I-Create Purpose Statement For Team
  11. B-Effectively Participate In Coaching
  12. I-Design Impactful Opportunities & Responsibilities
  13. N-Remove Road Blocks
  14. O-Well Managed Execution
  15. B-Manage & Optimize Resources
  16. I-Personal Communication
  17. G-Discovering Opportunities
  18. I-Guiding Exploration
  19. B-Assisting Self Service
  20. O-Advocating For Customers
  21. G-Connecting To Our Customers & Community
  22. I-Finding Inspiration
  23. O-Understanding Our Markets
  24. G-Connecting To Digital, Market, @ Capital One Trends