Lead ThePerformanceCycleUnderstandingOurCustomersManage &OptimizeResourcesEngagingWithEmpathyFindingInspirationCreate TeamEngagementDiscoveringOpportunitiesConnectingTo Digital,Market, @Capital OneTrendsPersonifyingThe BrandCreatePurposeStatementFor TeamPersonalCommunicationEffectivelyParticipateInCoachingGatheringFeedbackWellManagedExecutionManage &OptimizeTimeNavigatingCustomerTools UnderstandingOur MarketsRemoveRoadBlocksDesignImpactfulOpportunities &ResponsibilitiesConnectingTo OurCustomers &CommunityAssistingSelfServiceGuidingExplorationExpandingBrandAwarenessAdvocatingForCustomersLead ThePerformanceCycleUnderstandingOurCustomersManage &OptimizeResourcesEngagingWithEmpathyFindingInspirationCreate TeamEngagementDiscoveringOpportunitiesConnectingTo Digital,Market, @Capital OneTrendsPersonifyingThe BrandCreatePurposeStatementFor TeamPersonalCommunicationEffectivelyParticipateInCoachingGatheringFeedbackWellManagedExecutionManage &OptimizeTimeNavigatingCustomerTools UnderstandingOur MarketsRemoveRoadBlocksDesignImpactfulOpportunities &ResponsibilitiesConnectingTo OurCustomers &CommunityAssistingSelfServiceGuidingExplorationExpandingBrandAwarenessAdvocatingForCustomers

SKILLS FRAMEWORK - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
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G
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B
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O
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I
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G
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G
8
G
9
B
10
I
11
I
12
B
13
B
14
O
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O
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N
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O
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N
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I
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G
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B
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I
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N
24
O
  1. N-Lead The Performance Cycle
  2. G-Understanding Our Customers
  3. B-Manage & Optimize Resources
  4. O-Engaging With Empathy
  5. I-Finding Inspiration
  6. G-Create Team Engagement
  7. G-Discovering Opportunities
  8. G-Connecting To Digital, Market, @ Capital One Trends
  9. B-Personifying The Brand
  10. I-Create Purpose Statement For Team
  11. I-Personal Communication
  12. B-Effectively Participate In Coaching
  13. B-Gathering Feedback
  14. O-Well Managed Execution
  15. O-Manage & Optimize Time
  16. N-Navigating Customer Tools
  17. O-Understanding Our Markets
  18. N-Remove Road Blocks
  19. I-Design Impactful Opportunities & Responsibilities
  20. G-Connecting To Our Customers & Community
  21. B-Assisting Self Service
  22. I-Guiding Exploration
  23. N-Expanding Brand Awareness
  24. O-Advocating For Customers