EngagingWithEmpathyManage &OptimizeResourcesUnderstandingOur MarketsGatheringFeedbackAdvocatingForCustomersRemoveRoadBlocksDesignImpactfulOpportunities &ResponsibilitiesConnectingTo Digital,Market, @Capital OneTrendsExpandingBrandAwarenessCreate TeamEngagementConnectingTo OurCustomers &CommunityDiscoveringOpportunitiesWellManagedExecutionGuidingExplorationPersonifyingThe BrandUnderstandingOurCustomersCreatePurposeStatementFor TeamManage &OptimizeTimeFindingInspirationEffectivelyParticipateInCoachingAssistingSelfServiceLead ThePerformanceCyclePersonalCommunicationNavigatingCustomerTools EngagingWithEmpathyManage &OptimizeResourcesUnderstandingOur MarketsGatheringFeedbackAdvocatingForCustomersRemoveRoadBlocksDesignImpactfulOpportunities &ResponsibilitiesConnectingTo Digital,Market, @Capital OneTrendsExpandingBrandAwarenessCreate TeamEngagementConnectingTo OurCustomers &CommunityDiscoveringOpportunitiesWellManagedExecutionGuidingExplorationPersonifyingThe BrandUnderstandingOurCustomersCreatePurposeStatementFor TeamManage &OptimizeTimeFindingInspirationEffectivelyParticipateInCoachingAssistingSelfServiceLead ThePerformanceCyclePersonalCommunicationNavigatingCustomerTools 

SKILLS FRAMEWORK - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
B
5
O
6
N
7
I
8
G
9
N
10
G
11
G
12
G
13
O
14
I
15
B
16
G
17
I
18
O
19
I
20
B
21
B
22
N
23
I
24
N
  1. O-Engaging With Empathy
  2. B-Manage & Optimize Resources
  3. O-Understanding Our Markets
  4. B-Gathering Feedback
  5. O-Advocating For Customers
  6. N-Remove Road Blocks
  7. I-Design Impactful Opportunities & Responsibilities
  8. G-Connecting To Digital, Market, @ Capital One Trends
  9. N-Expanding Brand Awareness
  10. G-Create Team Engagement
  11. G-Connecting To Our Customers & Community
  12. G-Discovering Opportunities
  13. O-Well Managed Execution
  14. I-Guiding Exploration
  15. B-Personifying The Brand
  16. G-Understanding Our Customers
  17. I-Create Purpose Statement For Team
  18. O-Manage & Optimize Time
  19. I-Finding Inspiration
  20. B-Effectively Participate In Coaching
  21. B-Assisting Self Service
  22. N-Lead The Performance Cycle
  23. I-Personal Communication
  24. N-Navigating Customer Tools