(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
De-escalated a complaint
ADH up 5% from yesterday
Received a 5 key this week
Explained a good faith violation
Joined a BRG
Introduce yourself to Kathleen/Management
Received a call review with a 100% score
Explained settlement times
helped a Thinker
explained the difference between YIT and YIP
helped a Feeler
Reiterated client Q's before authenticating
AHT down 60s from yesterday
Recapped all my calls
Had a zoom meeting with another rep
walked a client through chase.com
Received a call about retail banking CD
Asked the clients if they needed anything else
Receive praise from a client today
helped a Controller
helped a Entertainer
explained that RMDs are not required for 2020
Participated in a ESAT activity this month
Made small talk with the client (i.e. how are you)
ACW under 60s for a day
Received no quality alerts for the month
Answered 3 Symphony questions today
100% adherence for the day
Changed a clients address in ICAMS
Submitted a 5 keys this week
Provided 5 or more stock quotes in one call
Answered an options Q
Provided balance only
Referred a client to a competent tax advisor
ADH for the day is 95% or above
AHT for the day is 480 or below
Answered a margin Q
Explained the difference between market and limit orders
Made a client laugh on the call
Client made a joke about the stock market
Said good morning/afternoon in team chat
Used less than 10 minutes of personal time in one day
