(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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helped a Entertainer
Received no quality alerts for the month
AHT down 60s from yesterday
Recapped all my calls
helped a Controller
Had a zoom meeting with another rep
walked a client through chase.com
Made a client laugh on the call
AHT for the day is 480 or below
Changed a clients address in ICAMS
ADH for the day is 95% or above
Submitted a 5 keys this week
Used less than 10 minutes of personal time in one day
Received a call review with a 100% score
Provided balance only
Reiterated client Q's before authenticating
De-escalated a complaint
Took over 25 calls in one day
explained the difference between YIT and YIP
100% adherence for the day
Answered a margin Q
helped a Thinker
Answered an options Q
helped a Feeler
Received a call about retail banking CD
Answered 3 Symphony questions today
Introduce yourself to Kathleen/Management
Said good morning/afternoon in team chat
Made small talk with the client (i.e. how are you)
Provided 5 or more stock quotes in one call
Explained settlement times
explained that RMDs are not required for 2020
Client made a joke about the stock market
Referred a client to a competent tax advisor
Asked the clients if they needed anything else
Receive praise from a client today
Explained the difference between market and limit orders
