(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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AHT for the day is 480 or below
Had a zoom meeting with another rep
Explained the difference between market and limit orders
helped a Controller
explained the difference between YIT and YIP
Changed a clients address in ICAMS
helped a Thinker
Explained a good faith violation
AHT down 60s from yesterday
Received no quality alerts for the month
helped a Entertainer
ADH up 5% from yesterday
Answered a margin Q
Answered an options Q
Took over 25 calls in one day
Received a call about retail banking CD
Referred a client to a competent tax advisor
ACW under 60s for a day
Asked the clients if they needed anything else
Made a client laugh on the call
Made small talk with the client (i.e. how are you)
De-escalated a complaint
Reiterated client Q's before authenticating
Said good morning/afternoon in team chat
Introduce yourself to Kathleen/Management
Used less than 10 minutes of personal time in one day
