(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
Made small talk with the client (i.e. how are you)
De-escalated a complaint
Answered an options Q
Received a call about retail banking CD
Recapped all my calls
Changed a clients address in ICAMS
helped a Controller
Referred a client to a competent tax advisor
Participated in a ESAT activity this month
Answered 3 Symphony questions today
Submitted a 5 keys this week
Client made a joke about the stock market
AHT down 60s from yesterday
Took over 25 calls in one day
Provided 5 or more stock quotes in one call
Received no quality alerts for the month
Introduce yourself to Kathleen/Management
Explained settlement times
Said good morning/afternoon in team chat
Asked the clients if they needed anything else
Explained the difference between market and limit orders
Explained a good faith violation
ADH up 5% from yesterday
Answered a margin Q
Made a client laugh on the call
explained that RMDs are not required for 2020
Had a zoom meeting with another rep
ACW under 60s for a day
ADH for the day is 95% or above
Received a call review with a 100% score
Provided balance only
Joined a BRG
Reiterated client Q's before authenticating
walked a client through chase.com
helped a Feeler
AHT for the day is 480 or below
Receive praise from a client today
100% adherence for the day
explained the difference between YIT and YIP
helped a Entertainer
Received a 5 key this week
Used less than 10 minutes of personal time in one day
