(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Participated in a ESAT activity this month
Explained settlement times
Received a 5 key this week
AHT for the day is 480 or below
De-escalated a complaint
Made a client laugh on the call
ADH for the day is 95% or above
Explained the difference between market and limit orders
Receive praise from a client today
Provided balance only
helped a Controller
explained the difference between YIT and YIP
Provided 5 or more stock quotes in one call
Recapped all my calls
Referred a client to a competent tax advisor
ACW under 60s for a day
Received no quality alerts for the month
Client made a joke about the stock market
Took over 25 calls in one day
Received a call review with a 100% score
Used less than 10 minutes of personal time in one day
Explained a good faith violation
Made small talk with the client (i.e. how are you)
