Discuss SPP with customer over phone Customer calls with Positive Experience Book a NEW customer Watch Nexstar Video Help a Walk In (call in / Drive up) Get an estimate on the board Irate/ Mad Customer Finance Question Full Call Board Maintenance Check Customer Self Diagnosis Part ETA Explain COVID Procedures to customer Demand to be seen today Buffalo Customer Book a Call Define CUTE "Mikes Friend" Customer tries to buy parts outright Up sell to a Customer Call from SPP Member Get a GOLD star No Cool 2 Fur Inquiry Discuss SPP with customer over phone Customer calls with Positive Experience Book a NEW customer Watch Nexstar Video Help a Walk In (call in / Drive up) Get an estimate on the board Irate/ Mad Customer Finance Question Full Call Board Maintenance Check Customer Self Diagnosis Part ETA Explain COVID Procedures to customer Demand to be seen today Buffalo Customer Book a Call Define CUTE "Mikes Friend" Customer tries to buy parts outright Up sell to a Customer Call from SPP Member Get a GOLD star No Cool 2 Fur Inquiry
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Discuss SPP with customer over phone
G-Customer calls with Positive Experience
G-Book a NEW customer
N-Watch Nexstar Video
N-Help a Walk In (call in / Drive up)
B-Get an estimate on the board
O-Irate/ Mad Customer
G-Finance Question
B-Full Call Board
O-Maintenance Check
B-Customer Self Diagnosis
G-Part ETA
G-Explain COVID Procedures
to customer
O-Demand to be seen today
I-Buffalo Customer
B-Book a Call
N-Define CUTE
O-"Mikes Friend"
I-Customer tries to buy parts outright
B-Up sell to a Customer
I-Call from SPP Member
N-Get a GOLD star
I-No Cool
I-2 Fur Inquiry