WaldorfexperienceMake aConnectionUsepositivewordsWelcometo IUHealthPerfectBePositiveBepatientMakeeyecontactSmileUse anenthusiastictoneUse thepatientsname atleast twiceGo theextrainchAIDETMake surethe smileshows inyour voiceGreatIs thereanythingelse I cando?ManageUpBeKindClose witha clearsummaryStandUpMake itMemorable10ElementsThankyou forchoosingIU HealthKeepsmilingWaldorfexperienceMake aConnectionUsepositivewordsWelcometo IUHealthPerfectBePositiveBepatientMakeeyecontactSmileUse anenthusiastictoneUse thepatientsname atleast twiceGo theextrainchAIDETMake surethe smileshows inyour voiceGreatIs thereanythingelse I cando?ManageUpBeKindClose witha clearsummaryStandUpMake itMemorable10ElementsThankyou forchoosingIU HealthKeepsmiling

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Waldorf experience
  2. Make a Connection
  3. Use positive words
  4. Welcome to IU Health
  5. Perfect
  6. Be Positive
  7. Be patient
  8. Make eye contact
  9. Smile
  10. Use an enthusiastic tone
  11. Use the patients name at least twice
  12. Go the extra inch
  13. AIDET
  14. Make sure the smile shows in your voice
  15. Great
  16. Is there anything else I can do?
  17. Manage Up
  18. Be Kind
  19. Close with a clear summary
  20. Stand Up
  21. Make it Memorable
  22. 10 Elements
  23. Thank you for choosing IU Health
  24. Keep smiling