AIDETWelcometo IUHealthGo theextrainchMakeeyecontactThankyou forchoosingIU HealthBeKindUse thepatientsname atleast twiceUsepositivewordsStandUpClose witha clearsummaryManageUpUse anenthusiastictoneMake itMemorableGreatKeepsmilingMake aConnectionSmile10ElementsPerfectWaldorfexperienceIs thereanythingelse I cando?BePositiveBepatientMake surethe smileshows inyour voiceAIDETWelcometo IUHealthGo theextrainchMakeeyecontactThankyou forchoosingIU HealthBeKindUse thepatientsname atleast twiceUsepositivewordsStandUpClose witha clearsummaryManageUpUse anenthusiastictoneMake itMemorableGreatKeepsmilingMake aConnectionSmile10ElementsPerfectWaldorfexperienceIs thereanythingelse I cando?BePositiveBepatientMake surethe smileshows inyour voice

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AIDET
  2. Welcome to IU Health
  3. Go the extra inch
  4. Make eye contact
  5. Thank you for choosing IU Health
  6. Be Kind
  7. Use the patients name at least twice
  8. Use positive words
  9. Stand Up
  10. Close with a clear summary
  11. Manage Up
  12. Use an enthusiastic tone
  13. Make it Memorable
  14. Great
  15. Keep smiling
  16. Make a Connection
  17. Smile
  18. 10 Elements
  19. Perfect
  20. Waldorf experience
  21. Is there anything else I can do?
  22. Be Positive
  23. Be patient
  24. Make sure the smile shows in your voice