WaldorfexperienceClose witha clearsummaryBeKindMakeeyecontactAIDET10ElementsBePositiveStandUpMake itMemorableManageUpIs thereanythingelse I cando?GreatUsepositivewordsBepatientThankyou forchoosingIU HealthGo theextrainchUse anenthusiastictonePerfectMake surethe smileshows inyour voiceWelcometo IUHealthUse thepatientsname atleast twiceKeepsmilingMake aConnectionSmileWaldorfexperienceClose witha clearsummaryBeKindMakeeyecontactAIDET10ElementsBePositiveStandUpMake itMemorableManageUpIs thereanythingelse I cando?GreatUsepositivewordsBepatientThankyou forchoosingIU HealthGo theextrainchUse anenthusiastictonePerfectMake surethe smileshows inyour voiceWelcometo IUHealthUse thepatientsname atleast twiceKeepsmilingMake aConnectionSmile

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Waldorf experience
  2. Close with a clear summary
  3. Be Kind
  4. Make eye contact
  5. AIDET
  6. 10 Elements
  7. Be Positive
  8. Stand Up
  9. Make it Memorable
  10. Manage Up
  11. Is there anything else I can do?
  12. Great
  13. Use positive words
  14. Be patient
  15. Thank you for choosing IU Health
  16. Go the extra inch
  17. Use an enthusiastic tone
  18. Perfect
  19. Make sure the smile shows in your voice
  20. Welcome to IU Health
  21. Use the patients name at least twice
  22. Keep smiling
  23. Make a Connection
  24. Smile