Use anenthusiastictoneMake surethe smileshows inyour voiceGo theextrainchAIDETBepatientWaldorfexperienceMakeeyecontactUsepositivewordsClose witha clearsummaryStandUpUse thepatientsname atleast twiceIs thereanythingelse I cando?BePositiveManageUpBeKindThankyou forchoosingIU HealthPerfectWelcometo IUHealthSmileMake itMemorableKeepsmiling10ElementsGreatMake aConnectionUse anenthusiastictoneMake surethe smileshows inyour voiceGo theextrainchAIDETBepatientWaldorfexperienceMakeeyecontactUsepositivewordsClose witha clearsummaryStandUpUse thepatientsname atleast twiceIs thereanythingelse I cando?BePositiveManageUpBeKindThankyou forchoosingIU HealthPerfectWelcometo IUHealthSmileMake itMemorableKeepsmiling10ElementsGreatMake aConnection

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use an enthusiastic tone
  2. Make sure the smile shows in your voice
  3. Go the extra inch
  4. AIDET
  5. Be patient
  6. Waldorf experience
  7. Make eye contact
  8. Use positive words
  9. Close with a clear summary
  10. Stand Up
  11. Use the patients name at least twice
  12. Is there anything else I can do?
  13. Be Positive
  14. Manage Up
  15. Be Kind
  16. Thank you for choosing IU Health
  17. Perfect
  18. Welcome to IU Health
  19. Smile
  20. Make it Memorable
  21. Keep smiling
  22. 10 Elements
  23. Great
  24. Make a Connection