GreatBepatientMake aConnection10ElementsBePositiveThankyou forchoosingIU HealthAIDETPerfectWaldorfexperienceMakeeyecontactBeKindStandUpMake surethe smileshows inyour voiceWelcometo IUHealthClose witha clearsummaryManageUpMake itMemorableUse thepatientsname atleast twiceUsepositivewordsKeepsmilingUse anenthusiastictoneSmileGo theextrainchIs thereanythingelse I cando?GreatBepatientMake aConnection10ElementsBePositiveThankyou forchoosingIU HealthAIDETPerfectWaldorfexperienceMakeeyecontactBeKindStandUpMake surethe smileshows inyour voiceWelcometo IUHealthClose witha clearsummaryManageUpMake itMemorableUse thepatientsname atleast twiceUsepositivewordsKeepsmilingUse anenthusiastictoneSmileGo theextrainchIs thereanythingelse I cando?

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Great
  2. Be patient
  3. Make a Connection
  4. 10 Elements
  5. Be Positive
  6. Thank you for choosing IU Health
  7. AIDET
  8. Perfect
  9. Waldorf experience
  10. Make eye contact
  11. Be Kind
  12. Stand Up
  13. Make sure the smile shows in your voice
  14. Welcome to IU Health
  15. Close with a clear summary
  16. Manage Up
  17. Make it Memorable
  18. Use the patients name at least twice
  19. Use positive words
  20. Keep smiling
  21. Use an enthusiastic tone
  22. Smile
  23. Go the extra inch
  24. Is there anything else I can do?