Close witha clearsummaryMakeeyecontactPerfect10ElementsUsepositivewordsUse thepatientsname atleast twiceWelcometo IUHealthMake surethe smileshows inyour voiceUse anenthusiastictoneManageUpBePositiveBepatientMake itMemorableGo theextrainchStandUpAIDETWaldorfexperienceMake aConnectionBeKindGreatKeepsmilingThankyou forchoosingIU HealthIs thereanythingelse I cando?SmileClose witha clearsummaryMakeeyecontactPerfect10ElementsUsepositivewordsUse thepatientsname atleast twiceWelcometo IUHealthMake surethe smileshows inyour voiceUse anenthusiastictoneManageUpBePositiveBepatientMake itMemorableGo theextrainchStandUpAIDETWaldorfexperienceMake aConnectionBeKindGreatKeepsmilingThankyou forchoosingIU HealthIs thereanythingelse I cando?Smile

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close with a clear summary
  2. Make eye contact
  3. Perfect
  4. 10 Elements
  5. Use positive words
  6. Use the patients name at least twice
  7. Welcome to IU Health
  8. Make sure the smile shows in your voice
  9. Use an enthusiastic tone
  10. Manage Up
  11. Be Positive
  12. Be patient
  13. Make it Memorable
  14. Go the extra inch
  15. Stand Up
  16. AIDET
  17. Waldorf experience
  18. Make a Connection
  19. Be Kind
  20. Great
  21. Keep smiling
  22. Thank you for choosing IU Health
  23. Is there anything else I can do?
  24. Smile