Use anenthusiastictoneSmileAIDETWaldorfexperienceUsepositivewordsMake aConnectionBeKindBePositiveManageUpPerfectBepatientIs thereanythingelse I cando?KeepsmilingWelcometo IUHealthUse thepatientsname atleast twice10ElementsStandUpMake itMemorableMakeeyecontactGo theextrainchThankyou forchoosingIU HealthGreatClose witha clearsummaryMake surethe smileshows inyour voiceUse anenthusiastictoneSmileAIDETWaldorfexperienceUsepositivewordsMake aConnectionBeKindBePositiveManageUpPerfectBepatientIs thereanythingelse I cando?KeepsmilingWelcometo IUHealthUse thepatientsname atleast twice10ElementsStandUpMake itMemorableMakeeyecontactGo theextrainchThankyou forchoosingIU HealthGreatClose witha clearsummaryMake surethe smileshows inyour voice

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use an enthusiastic tone
  2. Smile
  3. AIDET
  4. Waldorf experience
  5. Use positive words
  6. Make a Connection
  7. Be Kind
  8. Be Positive
  9. Manage Up
  10. Perfect
  11. Be patient
  12. Is there anything else I can do?
  13. Keep smiling
  14. Welcome to IU Health
  15. Use the patients name at least twice
  16. 10 Elements
  17. Stand Up
  18. Make it Memorable
  19. Make eye contact
  20. Go the extra inch
  21. Thank you for choosing IU Health
  22. Great
  23. Close with a clear summary
  24. Make sure the smile shows in your voice