GreatSmileWelcometo IUHealthStandUpMake surethe smileshows inyour voiceBeKindKeepsmilingGo theextrainchClose witha clearsummaryIs thereanythingelse I cando?MakeeyecontactWaldorfexperienceBepatientUse anenthusiastictoneManageUpMake aConnectionPerfectAIDETBePositiveMake itMemorableThankyou forchoosingIU Health10ElementsUsepositivewordsUse thepatientsname atleast twiceGreatSmileWelcometo IUHealthStandUpMake surethe smileshows inyour voiceBeKindKeepsmilingGo theextrainchClose witha clearsummaryIs thereanythingelse I cando?MakeeyecontactWaldorfexperienceBepatientUse anenthusiastictoneManageUpMake aConnectionPerfectAIDETBePositiveMake itMemorableThankyou forchoosingIU Health10ElementsUsepositivewordsUse thepatientsname atleast twice

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Great
  2. Smile
  3. Welcome to IU Health
  4. Stand Up
  5. Make sure the smile shows in your voice
  6. Be Kind
  7. Keep smiling
  8. Go the extra inch
  9. Close with a clear summary
  10. Is there anything else I can do?
  11. Make eye contact
  12. Waldorf experience
  13. Be patient
  14. Use an enthusiastic tone
  15. Manage Up
  16. Make a Connection
  17. Perfect
  18. AIDET
  19. Be Positive
  20. Make it Memorable
  21. Thank you for choosing IU Health
  22. 10 Elements
  23. Use positive words
  24. Use the patients name at least twice