Make surethe smileshows inyour voiceGreatThankyou forchoosingIU HealthClose witha clearsummary10ElementsMake itMemorableUse anenthusiastictoneMakeeyecontactUsepositivewordsWelcometo IUHealthStandUpBeKindWaldorfexperienceManageUpBepatientMake aConnectionGo theextrainchKeepsmilingAIDETSmilePerfectIs thereanythingelse I cando?Use thepatientsname atleast twiceBePositiveMake surethe smileshows inyour voiceGreatThankyou forchoosingIU HealthClose witha clearsummary10ElementsMake itMemorableUse anenthusiastictoneMakeeyecontactUsepositivewordsWelcometo IUHealthStandUpBeKindWaldorfexperienceManageUpBepatientMake aConnectionGo theextrainchKeepsmilingAIDETSmilePerfectIs thereanythingelse I cando?Use thepatientsname atleast twiceBePositive

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make sure the smile shows in your voice
  2. Great
  3. Thank you for choosing IU Health
  4. Close with a clear summary
  5. 10 Elements
  6. Make it Memorable
  7. Use an enthusiastic tone
  8. Make eye contact
  9. Use positive words
  10. Welcome to IU Health
  11. Stand Up
  12. Be Kind
  13. Waldorf experience
  14. Manage Up
  15. Be patient
  16. Make a Connection
  17. Go the extra inch
  18. Keep smiling
  19. AIDET
  20. Smile
  21. Perfect
  22. Is there anything else I can do?
  23. Use the patients name at least twice
  24. Be Positive