10ElementsBePositiveWelcometo IUHealthBepatientPerfectUse thepatientsname atleast twiceStandUpIs thereanythingelse I cando?Make aConnectionMake itMemorableBeKindMake surethe smileshows inyour voiceKeepsmilingAIDETGo theextrainchManageUpMakeeyecontactSmileUsepositivewordsThankyou forchoosingIU HealthGreatClose witha clearsummaryUse anenthusiastictoneWaldorfexperience10ElementsBePositiveWelcometo IUHealthBepatientPerfectUse thepatientsname atleast twiceStandUpIs thereanythingelse I cando?Make aConnectionMake itMemorableBeKindMake surethe smileshows inyour voiceKeepsmilingAIDETGo theextrainchManageUpMakeeyecontactSmileUsepositivewordsThankyou forchoosingIU HealthGreatClose witha clearsummaryUse anenthusiastictoneWaldorfexperience

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 Elements
  2. Be Positive
  3. Welcome to IU Health
  4. Be patient
  5. Perfect
  6. Use the patients name at least twice
  7. Stand Up
  8. Is there anything else I can do?
  9. Make a Connection
  10. Make it Memorable
  11. Be Kind
  12. Make sure the smile shows in your voice
  13. Keep smiling
  14. AIDET
  15. Go the extra inch
  16. Manage Up
  17. Make eye contact
  18. Smile
  19. Use positive words
  20. Thank you for choosing IU Health
  21. Great
  22. Close with a clear summary
  23. Use an enthusiastic tone
  24. Waldorf experience