Is thereanythingelse I cando?Make aConnectionAIDETMake itMemorableBeKindBepatientMakeeyecontactPerfectThankyou forchoosingIU HealthClose witha clearsummaryBePositiveUse anenthusiastictoneMake surethe smileshows inyour voiceSmileUsepositivewordsStandUpUse thepatientsname atleast twiceGo theextrainch10ElementsWelcometo IUHealthGreatKeepsmilingWaldorfexperienceManageUpIs thereanythingelse I cando?Make aConnectionAIDETMake itMemorableBeKindBepatientMakeeyecontactPerfectThankyou forchoosingIU HealthClose witha clearsummaryBePositiveUse anenthusiastictoneMake surethe smileshows inyour voiceSmileUsepositivewordsStandUpUse thepatientsname atleast twiceGo theextrainch10ElementsWelcometo IUHealthGreatKeepsmilingWaldorfexperienceManageUp

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is there anything else I can do?
  2. Make a Connection
  3. AIDET
  4. Make it Memorable
  5. Be Kind
  6. Be patient
  7. Make eye contact
  8. Perfect
  9. Thank you for choosing IU Health
  10. Close with a clear summary
  11. Be Positive
  12. Use an enthusiastic tone
  13. Make sure the smile shows in your voice
  14. Smile
  15. Use positive words
  16. Stand Up
  17. Use the patients name at least twice
  18. Go the extra inch
  19. 10 Elements
  20. Welcome to IU Health
  21. Great
  22. Keep smiling
  23. Waldorf experience
  24. Manage Up