KeepsmilingPerfectBepatientThankyou forchoosingIU HealthBePositiveIs thereanythingelse I cando?GreatClose witha clearsummary10ElementsMake aConnectionUse thepatientsname atleast twiceStandUpBeKindGo theextrainchSmileUsepositivewordsMake surethe smileshows inyour voiceWaldorfexperienceUse anenthusiastictoneMake itMemorableManageUpWelcometo IUHealthAIDETMakeeyecontactKeepsmilingPerfectBepatientThankyou forchoosingIU HealthBePositiveIs thereanythingelse I cando?GreatClose witha clearsummary10ElementsMake aConnectionUse thepatientsname atleast twiceStandUpBeKindGo theextrainchSmileUsepositivewordsMake surethe smileshows inyour voiceWaldorfexperienceUse anenthusiastictoneMake itMemorableManageUpWelcometo IUHealthAIDETMakeeyecontact

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Keep smiling
  2. Perfect
  3. Be patient
  4. Thank you for choosing IU Health
  5. Be Positive
  6. Is there anything else I can do?
  7. Great
  8. Close with a clear summary
  9. 10 Elements
  10. Make a Connection
  11. Use the patients name at least twice
  12. Stand Up
  13. Be Kind
  14. Go the extra inch
  15. Smile
  16. Use positive words
  17. Make sure the smile shows in your voice
  18. Waldorf experience
  19. Use an enthusiastic tone
  20. Make it Memorable
  21. Manage Up
  22. Welcome to IU Health
  23. AIDET
  24. Make eye contact