ManageUpBepatientUse thepatientsname atleast twiceUsepositivewordsMake itMemorableBeKindSmilePerfectGo theextrainchGreatUse anenthusiastictoneWelcometo IUHealthWaldorfexperience10ElementsStandUpIs thereanythingelse I cando?AIDETMake surethe smileshows inyour voiceKeepsmilingClose witha clearsummaryMakeeyecontactThankyou forchoosingIU HealthBePositiveMake aConnectionManageUpBepatientUse thepatientsname atleast twiceUsepositivewordsMake itMemorableBeKindSmilePerfectGo theextrainchGreatUse anenthusiastictoneWelcometo IUHealthWaldorfexperience10ElementsStandUpIs thereanythingelse I cando?AIDETMake surethe smileshows inyour voiceKeepsmilingClose witha clearsummaryMakeeyecontactThankyou forchoosingIU HealthBePositiveMake aConnection

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manage Up
  2. Be patient
  3. Use the patients name at least twice
  4. Use positive words
  5. Make it Memorable
  6. Be Kind
  7. Smile
  8. Perfect
  9. Go the extra inch
  10. Great
  11. Use an enthusiastic tone
  12. Welcome to IU Health
  13. Waldorf experience
  14. 10 Elements
  15. Stand Up
  16. Is there anything else I can do?
  17. AIDET
  18. Make sure the smile shows in your voice
  19. Keep smiling
  20. Close with a clear summary
  21. Make eye contact
  22. Thank you for choosing IU Health
  23. Be Positive
  24. Make a Connection