Welcometo IUHealthUse thepatientsname atleast twiceKeepsmilingGo theextrainch10ElementsPerfectClose witha clearsummaryThankyou forchoosingIU HealthMakeeyecontactWaldorfexperienceBeKindIs thereanythingelse I cando?BePositiveMake itMemorableStandUpGreatManageUpMake surethe smileshows inyour voiceSmileBepatientUse anenthusiastictoneAIDETUsepositivewordsMake aConnectionWelcometo IUHealthUse thepatientsname atleast twiceKeepsmilingGo theextrainch10ElementsPerfectClose witha clearsummaryThankyou forchoosingIU HealthMakeeyecontactWaldorfexperienceBeKindIs thereanythingelse I cando?BePositiveMake itMemorableStandUpGreatManageUpMake surethe smileshows inyour voiceSmileBepatientUse anenthusiastictoneAIDETUsepositivewordsMake aConnection

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Welcome to IU Health
  2. Use the patients name at least twice
  3. Keep smiling
  4. Go the extra inch
  5. 10 Elements
  6. Perfect
  7. Close with a clear summary
  8. Thank you for choosing IU Health
  9. Make eye contact
  10. Waldorf experience
  11. Be Kind
  12. Is there anything else I can do?
  13. Be Positive
  14. Make it Memorable
  15. Stand Up
  16. Great
  17. Manage Up
  18. Make sure the smile shows in your voice
  19. Smile
  20. Be patient
  21. Use an enthusiastic tone
  22. AIDET
  23. Use positive words
  24. Make a Connection