ManageUpStandUpBePositiveClose witha clearsummaryMake aConnectionUse thepatientsname atleast twiceGreatMakeeyecontactSmileBeKindAIDETWaldorfexperienceGo theextrainchPerfectUse anenthusiastictoneMake itMemorable10ElementsMake surethe smileshows inyour voiceKeepsmilingWelcometo IUHealthUsepositivewordsIs thereanythingelse I cando?Thankyou forchoosingIU HealthBepatientManageUpStandUpBePositiveClose witha clearsummaryMake aConnectionUse thepatientsname atleast twiceGreatMakeeyecontactSmileBeKindAIDETWaldorfexperienceGo theextrainchPerfectUse anenthusiastictoneMake itMemorable10ElementsMake surethe smileshows inyour voiceKeepsmilingWelcometo IUHealthUsepositivewordsIs thereanythingelse I cando?Thankyou forchoosingIU HealthBepatient

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manage Up
  2. Stand Up
  3. Be Positive
  4. Close with a clear summary
  5. Make a Connection
  6. Use the patients name at least twice
  7. Great
  8. Make eye contact
  9. Smile
  10. Be Kind
  11. AIDET
  12. Waldorf experience
  13. Go the extra inch
  14. Perfect
  15. Use an enthusiastic tone
  16. Make it Memorable
  17. 10 Elements
  18. Make sure the smile shows in your voice
  19. Keep smiling
  20. Welcome to IU Health
  21. Use positive words
  22. Is there anything else I can do?
  23. Thank you for choosing IU Health
  24. Be patient