Troubleshootthe issue.OfferedtheSurveyRespondedwithCompassionandAssurance.Educatedthecustomer.UtilizedSamsungSmartSwitchLeftdetailednotes.Respondedwithconfidence.Backup/Restorefrom SamsungCloud.Used thepropergreeting.Maintainedan Upbeattone.Onboardedthereplacementdevice.UsedHelixUsedSamsungSupportUsedLMITransferredto claims.SamsungPaymentUpdateBrandedthe call.Tested theresolution.Referred tothe TermsandCondition foraccuracy.Congratulationon the newdevice.Scheduleda followupcall for alater time.Recappedtheinteraction.Explainedthebenefits ofSPC.Remainedconversationalby engaging.Resolvedthecustomer'sissue.Made itclear andsimple.Askedprobingquestions.100%NPSDocumentedthe devicetype.Troubleshootthe issue.OfferedtheSurveyRespondedwithCompassionandAssurance.Educatedthecustomer.UtilizedSamsungSmartSwitchLeftdetailednotes.Respondedwithconfidence.Backup/Restorefrom SamsungCloud.Used thepropergreeting.Maintainedan Upbeattone.Onboardedthereplacementdevice.UsedHelixUsedSamsungSupportUsedLMITransferredto claims.SamsungPaymentUpdateBrandedthe call.Tested theresolution.Referred tothe TermsandCondition foraccuracy.Congratulationon the newdevice.Scheduleda followupcall for alater time.Recappedtheinteraction.Explainedthebenefits ofSPC.Remainedconversationalby engaging.Resolvedthecustomer'sissue.Made itclear andsimple.Askedprobingquestions.100%NPSDocumentedthe devicetype.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot the issue.
  2. Offered the Survey
  3. Responded with Compassion and Assurance.
  4. Educated the customer.
  5. Utilized Samsung Smart Switch
  6. Left detailed notes.
  7. Responded with confidence.
  8. Backup/Restore from Samsung Cloud.
  9. Used the proper greeting.
  10. Maintained an Upbeat tone.
  11. Onboarded the replacement device.
  12. Used Helix
  13. Used Samsung Support
  14. Used LMI
  15. Transferred to claims.
  16. Samsung Payment Update
  17. Branded the call.
  18. Tested the resolution.
  19. Referred to the Terms and Condition for accuracy.
  20. Congratulation on the new device.
  21. Scheduled a followup call for a later time.
  22. Recapped the interaction.
  23. Explained the benefits of SPC.
  24. Remained conversational by engaging.
  25. Resolved the customer's issue.
  26. Made it clear and simple.
  27. Asked probing questions.
  28. 100% NPS
  29. Documented the device type.