Referred tothe TermsandCondition foraccuracy.SamsungPaymentUpdateEducatedthecustomer.Troubleshootthe issue.Congratulationon the newdevice.Backup/Restorefrom SamsungCloud.Tested theresolution.Explainedthebenefits ofSPC.Transferredto claims.Recappedtheinteraction.Made itclear andsimple.Remainedconversationalby engaging.100%NPSRespondedwithCompassionandAssurance.UsedLMIUsedHelixUsedSamsungSupportLeftdetailednotes.Scheduleda followupcall for alater time.Resolvedthecustomer'sissue.Used thepropergreeting.Brandedthe call.UtilizedSamsungSmartSwitchOfferedtheSurveyAskedprobingquestions.Onboardedthereplacementdevice.Documentedthe devicetype.Respondedwithconfidence.Maintainedan Upbeattone.Referred tothe TermsandCondition foraccuracy.SamsungPaymentUpdateEducatedthecustomer.Troubleshootthe issue.Congratulationon the newdevice.Backup/Restorefrom SamsungCloud.Tested theresolution.Explainedthebenefits ofSPC.Transferredto claims.Recappedtheinteraction.Made itclear andsimple.Remainedconversationalby engaging.100%NPSRespondedwithCompassionandAssurance.UsedLMIUsedHelixUsedSamsungSupportLeftdetailednotes.Scheduleda followupcall for alater time.Resolvedthecustomer'sissue.Used thepropergreeting.Brandedthe call.UtilizedSamsungSmartSwitchOfferedtheSurveyAskedprobingquestions.Onboardedthereplacementdevice.Documentedthe devicetype.Respondedwithconfidence.Maintainedan Upbeattone.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred to the Terms and Condition for accuracy.
  2. Samsung Payment Update
  3. Educated the customer.
  4. Troubleshoot the issue.
  5. Congratulation on the new device.
  6. Backup/Restore from Samsung Cloud.
  7. Tested the resolution.
  8. Explained the benefits of SPC.
  9. Transferred to claims.
  10. Recapped the interaction.
  11. Made it clear and simple.
  12. Remained conversational by engaging.
  13. 100% NPS
  14. Responded with Compassion and Assurance.
  15. Used LMI
  16. Used Helix
  17. Used Samsung Support
  18. Left detailed notes.
  19. Scheduled a followup call for a later time.
  20. Resolved the customer's issue.
  21. Used the proper greeting.
  22. Branded the call.
  23. Utilized Samsung Smart Switch
  24. Offered the Survey
  25. Asked probing questions.
  26. Onboarded the replacement device.
  27. Documented the device type.
  28. Responded with confidence.
  29. Maintained an Upbeat tone.