Scheduleda followupcall for alater time.Brandedthe call.Tested theresolution.Backup/Restorefrom SamsungCloud.Explainedthebenefits ofSPC.Onboardedthereplacementdevice.Askedprobingquestions.OfferedtheSurveyRespondedwithconfidence.Maintainedan Upbeattone.Troubleshootthe issue.Made itclear andsimple.Referred tothe TermsandCondition foraccuracy.Used thepropergreeting.RespondedwithCompassionandAssurance.Documentedthe devicetype.SamsungPaymentUpdateRemainedconversationalby engaging.UtilizedSamsungSmartSwitchUsedSamsungSupportTransferredto claims.UsedLMIResolvedthecustomer'sissue.100%NPSLeftdetailednotes.Educatedthecustomer.Recappedtheinteraction.Congratulationon the newdevice.UsedHelixScheduleda followupcall for alater time.Brandedthe call.Tested theresolution.Backup/Restorefrom SamsungCloud.Explainedthebenefits ofSPC.Onboardedthereplacementdevice.Askedprobingquestions.OfferedtheSurveyRespondedwithconfidence.Maintainedan Upbeattone.Troubleshootthe issue.Made itclear andsimple.Referred tothe TermsandCondition foraccuracy.Used thepropergreeting.RespondedwithCompassionandAssurance.Documentedthe devicetype.SamsungPaymentUpdateRemainedconversationalby engaging.UtilizedSamsungSmartSwitchUsedSamsungSupportTransferredto claims.UsedLMIResolvedthecustomer'sissue.100%NPSLeftdetailednotes.Educatedthecustomer.Recappedtheinteraction.Congratulationon the newdevice.UsedHelix

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled a followup call for a later time.
  2. Branded the call.
  3. Tested the resolution.
  4. Backup/Restore from Samsung Cloud.
  5. Explained the benefits of SPC.
  6. Onboarded the replacement device.
  7. Asked probing questions.
  8. Offered the Survey
  9. Responded with confidence.
  10. Maintained an Upbeat tone.
  11. Troubleshoot the issue.
  12. Made it clear and simple.
  13. Referred to the Terms and Condition for accuracy.
  14. Used the proper greeting.
  15. Responded with Compassion and Assurance.
  16. Documented the device type.
  17. Samsung Payment Update
  18. Remained conversational by engaging.
  19. Utilized Samsung Smart Switch
  20. Used Samsung Support
  21. Transferred to claims.
  22. Used LMI
  23. Resolved the customer's issue.
  24. 100% NPS
  25. Left detailed notes.
  26. Educated the customer.
  27. Recapped the interaction.
  28. Congratulation on the new device.
  29. Used Helix