SamsungPaymentUpdateTroubleshootthe issue.RespondedwithCompassionandAssurance.Educatedthecustomer.Leftdetailednotes.Onboardedthereplacementdevice.Scheduleda followupcall for alater time.Brandedthe call.Remainedconversationalby engaging.Explainedthebenefits ofSPC.Backup/Restorefrom SamsungCloud.Used thepropergreeting.UsedHelixReferred tothe TermsandCondition foraccuracy.UsedSamsungSupportResolvedthecustomer'sissue.OfferedtheSurveyRespondedwithconfidence.Documentedthe devicetype.Congratulationon the newdevice.UtilizedSamsungSmartSwitch100%NPSAskedprobingquestions.Transferredto claims.Recappedtheinteraction.Maintainedan Upbeattone.UsedLMIMade itclear andsimple.Tested theresolution.SamsungPaymentUpdateTroubleshootthe issue.RespondedwithCompassionandAssurance.Educatedthecustomer.Leftdetailednotes.Onboardedthereplacementdevice.Scheduleda followupcall for alater time.Brandedthe call.Remainedconversationalby engaging.Explainedthebenefits ofSPC.Backup/Restorefrom SamsungCloud.Used thepropergreeting.UsedHelixReferred tothe TermsandCondition foraccuracy.UsedSamsungSupportResolvedthecustomer'sissue.OfferedtheSurveyRespondedwithconfidence.Documentedthe devicetype.Congratulationon the newdevice.UtilizedSamsungSmartSwitch100%NPSAskedprobingquestions.Transferredto claims.Recappedtheinteraction.Maintainedan Upbeattone.UsedLMIMade itclear andsimple.Tested theresolution.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Samsung Payment Update
  2. Troubleshoot the issue.
  3. Responded with Compassion and Assurance.
  4. Educated the customer.
  5. Left detailed notes.
  6. Onboarded the replacement device.
  7. Scheduled a followup call for a later time.
  8. Branded the call.
  9. Remained conversational by engaging.
  10. Explained the benefits of SPC.
  11. Backup/Restore from Samsung Cloud.
  12. Used the proper greeting.
  13. Used Helix
  14. Referred to the Terms and Condition for accuracy.
  15. Used Samsung Support
  16. Resolved the customer's issue.
  17. Offered the Survey
  18. Responded with confidence.
  19. Documented the device type.
  20. Congratulation on the new device.
  21. Utilized Samsung Smart Switch
  22. 100% NPS
  23. Asked probing questions.
  24. Transferred to claims.
  25. Recapped the interaction.
  26. Maintained an Upbeat tone.
  27. Used LMI
  28. Made it clear and simple.
  29. Tested the resolution.