Leftdetailednotes.Troubleshootthe issue.Respondedwithconfidence.Documentedthe devicetype.Scheduleda followupcall for alater time.Maintainedan Upbeattone.UsedSamsungSupportAskedprobingquestions.Congratulationon the newdevice.Onboardedthereplacementdevice.Remainedconversationalby engaging.SamsungPaymentUpdateUsedLMITransferredto claims.Made itclear andsimple.Brandedthe call.Explainedthebenefits ofSPC.Tested theresolution.UsedHelixOfferedtheSurveyEducatedthecustomer.100%NPSReferred tothe TermsandCondition foraccuracy.RespondedwithCompassionandAssurance.Recappedtheinteraction.UtilizedSamsungSmartSwitchBackup/Restorefrom SamsungCloud.Used thepropergreeting.Resolvedthecustomer'sissue.Leftdetailednotes.Troubleshootthe issue.Respondedwithconfidence.Documentedthe devicetype.Scheduleda followupcall for alater time.Maintainedan Upbeattone.UsedSamsungSupportAskedprobingquestions.Congratulationon the newdevice.Onboardedthereplacementdevice.Remainedconversationalby engaging.SamsungPaymentUpdateUsedLMITransferredto claims.Made itclear andsimple.Brandedthe call.Explainedthebenefits ofSPC.Tested theresolution.UsedHelixOfferedtheSurveyEducatedthecustomer.100%NPSReferred tothe TermsandCondition foraccuracy.RespondedwithCompassionandAssurance.Recappedtheinteraction.UtilizedSamsungSmartSwitchBackup/Restorefrom SamsungCloud.Used thepropergreeting.Resolvedthecustomer'sissue.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left detailed notes.
  2. Troubleshoot the issue.
  3. Responded with confidence.
  4. Documented the device type.
  5. Scheduled a followup call for a later time.
  6. Maintained an Upbeat tone.
  7. Used Samsung Support
  8. Asked probing questions.
  9. Congratulation on the new device.
  10. Onboarded the replacement device.
  11. Remained conversational by engaging.
  12. Samsung Payment Update
  13. Used LMI
  14. Transferred to claims.
  15. Made it clear and simple.
  16. Branded the call.
  17. Explained the benefits of SPC.
  18. Tested the resolution.
  19. Used Helix
  20. Offered the Survey
  21. Educated the customer.
  22. 100% NPS
  23. Referred to the Terms and Condition for accuracy.
  24. Responded with Compassion and Assurance.
  25. Recapped the interaction.
  26. Utilized Samsung Smart Switch
  27. Backup/Restore from Samsung Cloud.
  28. Used the proper greeting.
  29. Resolved the customer's issue.