100%NPSResolvedthecustomer'sissue.Scheduleda followupcall for alater time.Backup/Restorefrom SamsungCloud.Onboardedthereplacementdevice.Tested theresolution.Askedprobingquestions.Brandedthe call.Transferredto claims.UtilizedSamsungSmartSwitchMade itclear andsimple.Explainedthebenefits ofSPC.Educatedthecustomer.Troubleshootthe issue.UsedSamsungSupportCongratulationon the newdevice.UsedHelixMaintainedan Upbeattone.SamsungPaymentUpdateLeftdetailednotes.Documentedthe devicetype.OfferedtheSurveyReferred tothe TermsandCondition foraccuracy.UsedLMIRespondedwithconfidence.RespondedwithCompassionandAssurance.Remainedconversationalby engaging.Used thepropergreeting.Recappedtheinteraction.100%NPSResolvedthecustomer'sissue.Scheduleda followupcall for alater time.Backup/Restorefrom SamsungCloud.Onboardedthereplacementdevice.Tested theresolution.Askedprobingquestions.Brandedthe call.Transferredto claims.UtilizedSamsungSmartSwitchMade itclear andsimple.Explainedthebenefits ofSPC.Educatedthecustomer.Troubleshootthe issue.UsedSamsungSupportCongratulationon the newdevice.UsedHelixMaintainedan Upbeattone.SamsungPaymentUpdateLeftdetailednotes.Documentedthe devicetype.OfferedtheSurveyReferred tothe TermsandCondition foraccuracy.UsedLMIRespondedwithconfidence.RespondedwithCompassionandAssurance.Remainedconversationalby engaging.Used thepropergreeting.Recappedtheinteraction.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% NPS
  2. Resolved the customer's issue.
  3. Scheduled a followup call for a later time.
  4. Backup/Restore from Samsung Cloud.
  5. Onboarded the replacement device.
  6. Tested the resolution.
  7. Asked probing questions.
  8. Branded the call.
  9. Transferred to claims.
  10. Utilized Samsung Smart Switch
  11. Made it clear and simple.
  12. Explained the benefits of SPC.
  13. Educated the customer.
  14. Troubleshoot the issue.
  15. Used Samsung Support
  16. Congratulation on the new device.
  17. Used Helix
  18. Maintained an Upbeat tone.
  19. Samsung Payment Update
  20. Left detailed notes.
  21. Documented the device type.
  22. Offered the Survey
  23. Referred to the Terms and Condition for accuracy.
  24. Used LMI
  25. Responded with confidence.
  26. Responded with Compassion and Assurance.
  27. Remained conversational by engaging.
  28. Used the proper greeting.
  29. Recapped the interaction.