Scheduleda followupcall for alater time.Explainedthebenefits ofSPC.UsedLMILeftdetailednotes.Used thepropergreeting.UsedSamsungSupport100%NPSRespondedwithCompassionandAssurance.Onboardedthereplacementdevice.Tested theresolution.Backup/Restorefrom SamsungCloud.OfferedtheSurveyBrandedthe call.Respondedwithconfidence.Transferredto claims.Documentedthe devicetype.SamsungPaymentUpdateTroubleshootthe issue.Referred tothe TermsandCondition foraccuracy.Recappedtheinteraction.Made itclear andsimple.Askedprobingquestions.Remainedconversationalby engaging.Resolvedthecustomer'sissue.UsedHelixMaintainedan Upbeattone.UtilizedSamsungSmartSwitchEducatedthecustomer.Congratulationon the newdevice.Scheduleda followupcall for alater time.Explainedthebenefits ofSPC.UsedLMILeftdetailednotes.Used thepropergreeting.UsedSamsungSupport100%NPSRespondedwithCompassionandAssurance.Onboardedthereplacementdevice.Tested theresolution.Backup/Restorefrom SamsungCloud.OfferedtheSurveyBrandedthe call.Respondedwithconfidence.Transferredto claims.Documentedthe devicetype.SamsungPaymentUpdateTroubleshootthe issue.Referred tothe TermsandCondition foraccuracy.Recappedtheinteraction.Made itclear andsimple.Askedprobingquestions.Remainedconversationalby engaging.Resolvedthecustomer'sissue.UsedHelixMaintainedan Upbeattone.UtilizedSamsungSmartSwitchEducatedthecustomer.Congratulationon the newdevice.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled a followup call for a later time.
  2. Explained the benefits of SPC.
  3. Used LMI
  4. Left detailed notes.
  5. Used the proper greeting.
  6. Used Samsung Support
  7. 100% NPS
  8. Responded with Compassion and Assurance.
  9. Onboarded the replacement device.
  10. Tested the resolution.
  11. Backup/Restore from Samsung Cloud.
  12. Offered the Survey
  13. Branded the call.
  14. Responded with confidence.
  15. Transferred to claims.
  16. Documented the device type.
  17. Samsung Payment Update
  18. Troubleshoot the issue.
  19. Referred to the Terms and Condition for accuracy.
  20. Recapped the interaction.
  21. Made it clear and simple.
  22. Asked probing questions.
  23. Remained conversational by engaging.
  24. Resolved the customer's issue.
  25. Used Helix
  26. Maintained an Upbeat tone.
  27. Utilized Samsung Smart Switch
  28. Educated the customer.
  29. Congratulation on the new device.