UsedHelixMaintainedan Upbeattone.UsedLMITested theresolution.Askedprobingquestions.OfferedtheSurveyRecappedtheinteraction.UtilizedSamsungSmartSwitchBackup/Restorefrom SamsungCloud.Troubleshootthe issue.Congratulationon the newdevice.Remainedconversationalby engaging.Educatedthecustomer.Respondedwithconfidence.Made itclear andsimple.100%NPSSamsungPaymentUpdateBrandedthe call.Documentedthe devicetype.UsedSamsungSupportExplainedthebenefits ofSPC.Referred tothe TermsandCondition foraccuracy.Scheduleda followupcall for alater time.RespondedwithCompassionandAssurance.Transferredto claims.Used thepropergreeting.Resolvedthecustomer'sissue.Onboardedthereplacementdevice.Leftdetailednotes.UsedHelixMaintainedan Upbeattone.UsedLMITested theresolution.Askedprobingquestions.OfferedtheSurveyRecappedtheinteraction.UtilizedSamsungSmartSwitchBackup/Restorefrom SamsungCloud.Troubleshootthe issue.Congratulationon the newdevice.Remainedconversationalby engaging.Educatedthecustomer.Respondedwithconfidence.Made itclear andsimple.100%NPSSamsungPaymentUpdateBrandedthe call.Documentedthe devicetype.UsedSamsungSupportExplainedthebenefits ofSPC.Referred tothe TermsandCondition foraccuracy.Scheduleda followupcall for alater time.RespondedwithCompassionandAssurance.Transferredto claims.Used thepropergreeting.Resolvedthecustomer'sissue.Onboardedthereplacementdevice.Leftdetailednotes.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Helix
  2. Maintained an Upbeat tone.
  3. Used LMI
  4. Tested the resolution.
  5. Asked probing questions.
  6. Offered the Survey
  7. Recapped the interaction.
  8. Utilized Samsung Smart Switch
  9. Backup/Restore from Samsung Cloud.
  10. Troubleshoot the issue.
  11. Congratulation on the new device.
  12. Remained conversational by engaging.
  13. Educated the customer.
  14. Responded with confidence.
  15. Made it clear and simple.
  16. 100% NPS
  17. Samsung Payment Update
  18. Branded the call.
  19. Documented the device type.
  20. Used Samsung Support
  21. Explained the benefits of SPC.
  22. Referred to the Terms and Condition for accuracy.
  23. Scheduled a followup call for a later time.
  24. Responded with Compassion and Assurance.
  25. Transferred to claims.
  26. Used the proper greeting.
  27. Resolved the customer's issue.
  28. Onboarded the replacement device.
  29. Left detailed notes.