Explainedthebenefits ofSPC.Congratulationon the newdevice.Documentedthe devicetype.UsedHelixTroubleshootthe issue.Onboardedthereplacementdevice.Referred tothe TermsandCondition foraccuracy.Transferredto claims.UsedSamsungSupportTested theresolution.Leftdetailednotes.100%NPSRespondedwithCompassionandAssurance.Scheduleda followupcall for alater time.Resolvedthecustomer'sissue.Maintainedan Upbeattone.Recappedtheinteraction.Remainedconversationalby engaging.Used thepropergreeting.UtilizedSamsungSmartSwitchBrandedthe call.Respondedwithconfidence.Made itclear andsimple.SamsungPaymentUpdateUsedLMIAskedprobingquestions.Backup/Restorefrom SamsungCloud.OfferedtheSurveyEducatedthecustomer.Explainedthebenefits ofSPC.Congratulationon the newdevice.Documentedthe devicetype.UsedHelixTroubleshootthe issue.Onboardedthereplacementdevice.Referred tothe TermsandCondition foraccuracy.Transferredto claims.UsedSamsungSupportTested theresolution.Leftdetailednotes.100%NPSRespondedwithCompassionandAssurance.Scheduleda followupcall for alater time.Resolvedthecustomer'sissue.Maintainedan Upbeattone.Recappedtheinteraction.Remainedconversationalby engaging.Used thepropergreeting.UtilizedSamsungSmartSwitchBrandedthe call.Respondedwithconfidence.Made itclear andsimple.SamsungPaymentUpdateUsedLMIAskedprobingquestions.Backup/Restorefrom SamsungCloud.OfferedtheSurveyEducatedthecustomer.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained the benefits of SPC.
  2. Congratulation on the new device.
  3. Documented the device type.
  4. Used Helix
  5. Troubleshoot the issue.
  6. Onboarded the replacement device.
  7. Referred to the Terms and Condition for accuracy.
  8. Transferred to claims.
  9. Used Samsung Support
  10. Tested the resolution.
  11. Left detailed notes.
  12. 100% NPS
  13. Responded with Compassion and Assurance.
  14. Scheduled a followup call for a later time.
  15. Resolved the customer's issue.
  16. Maintained an Upbeat tone.
  17. Recapped the interaction.
  18. Remained conversational by engaging.
  19. Used the proper greeting.
  20. Utilized Samsung Smart Switch
  21. Branded the call.
  22. Responded with confidence.
  23. Made it clear and simple.
  24. Samsung Payment Update
  25. Used LMI
  26. Asked probing questions.
  27. Backup/Restore from Samsung Cloud.
  28. Offered the Survey
  29. Educated the customer.