RespondedwithCompassionandAssurance.SamsungPaymentUpdateReferred tothe TermsandCondition foraccuracy.Transferredto claims.100%NPSCongratulationon the newdevice.Onboardedthereplacementdevice.Maintainedan Upbeattone.Remainedconversationalby engaging.UsedLMIRecappedtheinteraction.Respondedwithconfidence.Documentedthe devicetype.Used thepropergreeting.Leftdetailednotes.Explainedthebenefits ofSPC.UsedSamsungSupportUtilizedSamsungSmartSwitchTroubleshootthe issue.Made itclear andsimple.UsedHelixScheduleda followupcall for alater time.Educatedthecustomer.Askedprobingquestions.Backup/Restorefrom SamsungCloud.Tested theresolution.Resolvedthecustomer'sissue.OfferedtheSurveyBrandedthe call.RespondedwithCompassionandAssurance.SamsungPaymentUpdateReferred tothe TermsandCondition foraccuracy.Transferredto claims.100%NPSCongratulationon the newdevice.Onboardedthereplacementdevice.Maintainedan Upbeattone.Remainedconversationalby engaging.UsedLMIRecappedtheinteraction.Respondedwithconfidence.Documentedthe devicetype.Used thepropergreeting.Leftdetailednotes.Explainedthebenefits ofSPC.UsedSamsungSupportUtilizedSamsungSmartSwitchTroubleshootthe issue.Made itclear andsimple.UsedHelixScheduleda followupcall for alater time.Educatedthecustomer.Askedprobingquestions.Backup/Restorefrom SamsungCloud.Tested theresolution.Resolvedthecustomer'sissue.OfferedtheSurveyBrandedthe call.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responded with Compassion and Assurance.
  2. Samsung Payment Update
  3. Referred to the Terms and Condition for accuracy.
  4. Transferred to claims.
  5. 100% NPS
  6. Congratulation on the new device.
  7. Onboarded the replacement device.
  8. Maintained an Upbeat tone.
  9. Remained conversational by engaging.
  10. Used LMI
  11. Recapped the interaction.
  12. Responded with confidence.
  13. Documented the device type.
  14. Used the proper greeting.
  15. Left detailed notes.
  16. Explained the benefits of SPC.
  17. Used Samsung Support
  18. Utilized Samsung Smart Switch
  19. Troubleshoot the issue.
  20. Made it clear and simple.
  21. Used Helix
  22. Scheduled a followup call for a later time.
  23. Educated the customer.
  24. Asked probing questions.
  25. Backup/Restore from Samsung Cloud.
  26. Tested the resolution.
  27. Resolved the customer's issue.
  28. Offered the Survey
  29. Branded the call.