UsedLMIBrandedthe call.Scheduleda followupcall for alater time.OfferedtheSurveyUsedSamsungSupportTested theresolution.Educatedthecustomer.Troubleshootthe issue.Askedprobingquestions.Respondedwithconfidence.SamsungPaymentUpdateUtilizedSamsungSmartSwitchRemainedconversationalby engaging.Backup/Restorefrom SamsungCloud.Explainedthebenefits ofSPC.Congratulationon the newdevice.Maintainedan Upbeattone.UsedHelixResolvedthecustomer'sissue.100%NPSUsed thepropergreeting.Transferredto claims.Recappedtheinteraction.Made itclear andsimple.Documentedthe devicetype.Leftdetailednotes.Onboardedthereplacementdevice.RespondedwithCompassionandAssurance.Referred tothe TermsandCondition foraccuracy.UsedLMIBrandedthe call.Scheduleda followupcall for alater time.OfferedtheSurveyUsedSamsungSupportTested theresolution.Educatedthecustomer.Troubleshootthe issue.Askedprobingquestions.Respondedwithconfidence.SamsungPaymentUpdateUtilizedSamsungSmartSwitchRemainedconversationalby engaging.Backup/Restorefrom SamsungCloud.Explainedthebenefits ofSPC.Congratulationon the newdevice.Maintainedan Upbeattone.UsedHelixResolvedthecustomer'sissue.100%NPSUsed thepropergreeting.Transferredto claims.Recappedtheinteraction.Made itclear andsimple.Documentedthe devicetype.Leftdetailednotes.Onboardedthereplacementdevice.RespondedwithCompassionandAssurance.Referred tothe TermsandCondition foraccuracy.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used LMI
  2. Branded the call.
  3. Scheduled a followup call for a later time.
  4. Offered the Survey
  5. Used Samsung Support
  6. Tested the resolution.
  7. Educated the customer.
  8. Troubleshoot the issue.
  9. Asked probing questions.
  10. Responded with confidence.
  11. Samsung Payment Update
  12. Utilized Samsung Smart Switch
  13. Remained conversational by engaging.
  14. Backup/Restore from Samsung Cloud.
  15. Explained the benefits of SPC.
  16. Congratulation on the new device.
  17. Maintained an Upbeat tone.
  18. Used Helix
  19. Resolved the customer's issue.
  20. 100% NPS
  21. Used the proper greeting.
  22. Transferred to claims.
  23. Recapped the interaction.
  24. Made it clear and simple.
  25. Documented the device type.
  26. Left detailed notes.
  27. Onboarded the replacement device.
  28. Responded with Compassion and Assurance.
  29. Referred to the Terms and Condition for accuracy.