Scheduleda followupcall for alater time.SamsungPaymentUpdateUsedHelixResolvedthecustomer'sissue.Documentedthe devicetype.Backup/Restorefrom SamsungCloud.Maintainedan Upbeattone.Remainedconversationalby engaging.UtilizedSamsungSmartSwitchTroubleshootthe issue.Askedprobingquestions.Brandedthe call.Onboardedthereplacementdevice.100%NPSLeftdetailednotes.Referred tothe TermsandCondition foraccuracy.Respondedwithconfidence.UsedSamsungSupportTested theresolution.Made itclear andsimple.Explainedthebenefits ofSPC.Congratulationon the newdevice.Transferredto claims.UsedLMIOfferedtheSurveyRecappedtheinteraction.Educatedthecustomer.Used thepropergreeting.RespondedwithCompassionandAssurance.Scheduleda followupcall for alater time.SamsungPaymentUpdateUsedHelixResolvedthecustomer'sissue.Documentedthe devicetype.Backup/Restorefrom SamsungCloud.Maintainedan Upbeattone.Remainedconversationalby engaging.UtilizedSamsungSmartSwitchTroubleshootthe issue.Askedprobingquestions.Brandedthe call.Onboardedthereplacementdevice.100%NPSLeftdetailednotes.Referred tothe TermsandCondition foraccuracy.Respondedwithconfidence.UsedSamsungSupportTested theresolution.Made itclear andsimple.Explainedthebenefits ofSPC.Congratulationon the newdevice.Transferredto claims.UsedLMIOfferedtheSurveyRecappedtheinteraction.Educatedthecustomer.Used thepropergreeting.RespondedwithCompassionandAssurance.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled a followup call for a later time.
  2. Samsung Payment Update
  3. Used Helix
  4. Resolved the customer's issue.
  5. Documented the device type.
  6. Backup/Restore from Samsung Cloud.
  7. Maintained an Upbeat tone.
  8. Remained conversational by engaging.
  9. Utilized Samsung Smart Switch
  10. Troubleshoot the issue.
  11. Asked probing questions.
  12. Branded the call.
  13. Onboarded the replacement device.
  14. 100% NPS
  15. Left detailed notes.
  16. Referred to the Terms and Condition for accuracy.
  17. Responded with confidence.
  18. Used Samsung Support
  19. Tested the resolution.
  20. Made it clear and simple.
  21. Explained the benefits of SPC.
  22. Congratulation on the new device.
  23. Transferred to claims.
  24. Used LMI
  25. Offered the Survey
  26. Recapped the interaction.
  27. Educated the customer.
  28. Used the proper greeting.
  29. Responded with Compassion and Assurance.