OfferedtheSurveyBackup/Restorefrom SamsungCloud.UsedSamsungSupportReferred tothe TermsandCondition foraccuracy.100%NPSTested theresolution.Explainedthebenefits ofSPC.Resolvedthecustomer'sissue.UtilizedSamsungSmartSwitchDocumentedthe devicetype.Recappedtheinteraction.UsedLMILeftdetailednotes.Congratulationon the newdevice.Educatedthecustomer.Made itclear andsimple.Troubleshootthe issue.Respondedwithconfidence.Brandedthe call.Remainedconversationalby engaging.Maintainedan Upbeattone.RespondedwithCompassionandAssurance.Used thepropergreeting.Askedprobingquestions.UsedHelixOnboardedthereplacementdevice.Scheduleda followupcall for alater time.Transferredto claims.SamsungPaymentUpdateOfferedtheSurveyBackup/Restorefrom SamsungCloud.UsedSamsungSupportReferred tothe TermsandCondition foraccuracy.100%NPSTested theresolution.Explainedthebenefits ofSPC.Resolvedthecustomer'sissue.UtilizedSamsungSmartSwitchDocumentedthe devicetype.Recappedtheinteraction.UsedLMILeftdetailednotes.Congratulationon the newdevice.Educatedthecustomer.Made itclear andsimple.Troubleshootthe issue.Respondedwithconfidence.Brandedthe call.Remainedconversationalby engaging.Maintainedan Upbeattone.RespondedwithCompassionandAssurance.Used thepropergreeting.Askedprobingquestions.UsedHelixOnboardedthereplacementdevice.Scheduleda followupcall for alater time.Transferredto claims.SamsungPaymentUpdate

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered the Survey
  2. Backup/Restore from Samsung Cloud.
  3. Used Samsung Support
  4. Referred to the Terms and Condition for accuracy.
  5. 100% NPS
  6. Tested the resolution.
  7. Explained the benefits of SPC.
  8. Resolved the customer's issue.
  9. Utilized Samsung Smart Switch
  10. Documented the device type.
  11. Recapped the interaction.
  12. Used LMI
  13. Left detailed notes.
  14. Congratulation on the new device.
  15. Educated the customer.
  16. Made it clear and simple.
  17. Troubleshoot the issue.
  18. Responded with confidence.
  19. Branded the call.
  20. Remained conversational by engaging.
  21. Maintained an Upbeat tone.
  22. Responded with Compassion and Assurance.
  23. Used the proper greeting.
  24. Asked probing questions.
  25. Used Helix
  26. Onboarded the replacement device.
  27. Scheduled a followup call for a later time.
  28. Transferred to claims.
  29. Samsung Payment Update