Maintainedan Upbeattone.Brandedthe call.UsedHelixScheduleda followupcall for alater time.Resolvedthecustomer'sissue.Referred tothe TermsandCondition foraccuracy.100%NPSUsed thepropergreeting.Backup/Restorefrom SamsungCloud.UsedSamsungSupportRemainedconversationalby engaging.OfferedtheSurveyExplainedthebenefits ofSPC.Leftdetailednotes.RespondedwithCompassionandAssurance.Tested theresolution.Documentedthe devicetype.Congratulationon the newdevice.Educatedthecustomer.Transferredto claims.Made itclear andsimple.Troubleshootthe issue.UsedLMIRecappedtheinteraction.Askedprobingquestions.Onboardedthereplacementdevice.SamsungPaymentUpdateUtilizedSamsungSmartSwitchRespondedwithconfidence.Maintainedan Upbeattone.Brandedthe call.UsedHelixScheduleda followupcall for alater time.Resolvedthecustomer'sissue.Referred tothe TermsandCondition foraccuracy.100%NPSUsed thepropergreeting.Backup/Restorefrom SamsungCloud.UsedSamsungSupportRemainedconversationalby engaging.OfferedtheSurveyExplainedthebenefits ofSPC.Leftdetailednotes.RespondedwithCompassionandAssurance.Tested theresolution.Documentedthe devicetype.Congratulationon the newdevice.Educatedthecustomer.Transferredto claims.Made itclear andsimple.Troubleshootthe issue.UsedLMIRecappedtheinteraction.Askedprobingquestions.Onboardedthereplacementdevice.SamsungPaymentUpdateUtilizedSamsungSmartSwitchRespondedwithconfidence.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintained an Upbeat tone.
  2. Branded the call.
  3. Used Helix
  4. Scheduled a followup call for a later time.
  5. Resolved the customer's issue.
  6. Referred to the Terms and Condition for accuracy.
  7. 100% NPS
  8. Used the proper greeting.
  9. Backup/Restore from Samsung Cloud.
  10. Used Samsung Support
  11. Remained conversational by engaging.
  12. Offered the Survey
  13. Explained the benefits of SPC.
  14. Left detailed notes.
  15. Responded with Compassion and Assurance.
  16. Tested the resolution.
  17. Documented the device type.
  18. Congratulation on the new device.
  19. Educated the customer.
  20. Transferred to claims.
  21. Made it clear and simple.
  22. Troubleshoot the issue.
  23. Used LMI
  24. Recapped the interaction.
  25. Asked probing questions.
  26. Onboarded the replacement device.
  27. Samsung Payment Update
  28. Utilized Samsung Smart Switch
  29. Responded with confidence.