Responded with Compassion and Assurance. Samsung Payment Update Referred to the Terms and Condition for accuracy. Transferred to claims. 100% NPS Congratulation on the new device. Onboarded the replacement device. Maintained an Upbeat tone. Remained conversational by engaging. Used LMI Recapped the interaction. Responded with confidence. Documented the device type. Used the proper greeting. Left detailed notes. Explained the benefits of SPC. Used Samsung Support Utilized Samsung Smart Switch Troubleshoot the issue. Made it clear and simple. Used Helix Scheduled a followup call for a later time. Educated the customer. Asked probing questions. Backup/Restore from Samsung Cloud. Tested the resolution. Resolved the customer's issue. Offered the Survey Branded the call. Responded with Compassion and Assurance. Samsung Payment Update Referred to the Terms and Condition for accuracy. Transferred to claims. 100% NPS Congratulation on the new device. Onboarded the replacement device. Maintained an Upbeat tone. Remained conversational by engaging. Used LMI Recapped the interaction. Responded with confidence. Documented the device type. Used the proper greeting. Left detailed notes. Explained the benefits of SPC. Used Samsung Support Utilized Samsung Smart Switch Troubleshoot the issue. Made it clear and simple. Used Helix Scheduled a followup call for a later time. Educated the customer. Asked probing questions. Backup/Restore from Samsung Cloud. Tested the resolution. Resolved the customer's issue. Offered the Survey Branded the call.
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Responded with Compassion and Assurance.
Samsung Payment Update
Referred to the Terms and Condition for accuracy.
Transferred to claims.
100% NPS
Congratulation on the new device.
Onboarded the replacement device.
Maintained an Upbeat tone.
Remained conversational by engaging.
Used LMI
Recapped the interaction.
Responded with confidence.
Documented the device type.
Used the proper greeting.
Left detailed notes.
Explained the benefits of SPC.
Used Samsung Support
Utilized Samsung Smart Switch
Troubleshoot the issue.
Made it clear and simple.
Used Helix
Scheduled a followup call for a later time.
Educated the customer.
Asked probing questions.
Backup/Restore from Samsung Cloud.
Tested the resolution.
Resolved the customer's issue.
Offered the Survey
Branded the call.