Respondedwithconfidence.Recappedtheinteraction.OfferedtheSurveyUtilizedSamsungSmartSwitchOnboardedthereplacementdevice.Referred tothe TermsandCondition foraccuracy.Troubleshootthe issue.Remainedconversationalby engaging.Tested theresolution.Used thepropergreeting.Scheduleda followupcall for alater time.Explainedthebenefits ofSPC.Maintainedan Upbeattone.Congratulationon the newdevice.Leftdetailednotes.RespondedwithCompassionandAssurance.Resolvedthecustomer'sissue.Brandedthe call.Made itclear andsimple.SamsungPaymentUpdateBackup/Restorefrom SamsungCloud.Educatedthecustomer.Askedprobingquestions.UsedSamsungSupportUsedLMI100%NPSTransferredto claims.Documentedthe devicetype.UsedHelixRespondedwithconfidence.Recappedtheinteraction.OfferedtheSurveyUtilizedSamsungSmartSwitchOnboardedthereplacementdevice.Referred tothe TermsandCondition foraccuracy.Troubleshootthe issue.Remainedconversationalby engaging.Tested theresolution.Used thepropergreeting.Scheduleda followupcall for alater time.Explainedthebenefits ofSPC.Maintainedan Upbeattone.Congratulationon the newdevice.Leftdetailednotes.RespondedwithCompassionandAssurance.Resolvedthecustomer'sissue.Brandedthe call.Made itclear andsimple.SamsungPaymentUpdateBackup/Restorefrom SamsungCloud.Educatedthecustomer.Askedprobingquestions.UsedSamsungSupportUsedLMI100%NPSTransferredto claims.Documentedthe devicetype.UsedHelix

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responded with confidence.
  2. Recapped the interaction.
  3. Offered the Survey
  4. Utilized Samsung Smart Switch
  5. Onboarded the replacement device.
  6. Referred to the Terms and Condition for accuracy.
  7. Troubleshoot the issue.
  8. Remained conversational by engaging.
  9. Tested the resolution.
  10. Used the proper greeting.
  11. Scheduled a followup call for a later time.
  12. Explained the benefits of SPC.
  13. Maintained an Upbeat tone.
  14. Congratulation on the new device.
  15. Left detailed notes.
  16. Responded with Compassion and Assurance.
  17. Resolved the customer's issue.
  18. Branded the call.
  19. Made it clear and simple.
  20. Samsung Payment Update
  21. Backup/Restore from Samsung Cloud.
  22. Educated the customer.
  23. Asked probing questions.
  24. Used Samsung Support
  25. Used LMI
  26. 100% NPS
  27. Transferred to claims.
  28. Documented the device type.
  29. Used Helix