Congratulationon the newdevice.Scheduleda followupcall for alater time.Documentedthe devicetype.Explainedthebenefits ofSPC.Onboardedthereplacementdevice.UsedHelixTroubleshootthe issue.Referred tothe TermsandCondition foraccuracy.Respondedwithconfidence.UsedLMIMaintainedan Upbeattone.100%NPSLeftdetailednotes.Tested theresolution.Resolvedthecustomer'sissue.Brandedthe call.SamsungPaymentUpdateRecappedtheinteraction.Transferredto claims.Educatedthecustomer.Askedprobingquestions.Used thepropergreeting.UsedSamsungSupportRemainedconversationalby engaging.UtilizedSamsungSmartSwitchRespondedwithCompassionandAssurance.Backup/Restorefrom SamsungCloud.OfferedtheSurveyMade itclear andsimple.Congratulationon the newdevice.Scheduleda followupcall for alater time.Documentedthe devicetype.Explainedthebenefits ofSPC.Onboardedthereplacementdevice.UsedHelixTroubleshootthe issue.Referred tothe TermsandCondition foraccuracy.Respondedwithconfidence.UsedLMIMaintainedan Upbeattone.100%NPSLeftdetailednotes.Tested theresolution.Resolvedthecustomer'sissue.Brandedthe call.SamsungPaymentUpdateRecappedtheinteraction.Transferredto claims.Educatedthecustomer.Askedprobingquestions.Used thepropergreeting.UsedSamsungSupportRemainedconversationalby engaging.UtilizedSamsungSmartSwitchRespondedwithCompassionandAssurance.Backup/Restorefrom SamsungCloud.OfferedtheSurveyMade itclear andsimple.

SPC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulation on the new device.
  2. Scheduled a followup call for a later time.
  3. Documented the device type.
  4. Explained the benefits of SPC.
  5. Onboarded the replacement device.
  6. Used Helix
  7. Troubleshoot the issue.
  8. Referred to the Terms and Condition for accuracy.
  9. Responded with confidence.
  10. Used LMI
  11. Maintained an Upbeat tone.
  12. 100% NPS
  13. Left detailed notes.
  14. Tested the resolution.
  15. Resolved the customer's issue.
  16. Branded the call.
  17. Samsung Payment Update
  18. Recapped the interaction.
  19. Transferred to claims.
  20. Educated the customer.
  21. Asked probing questions.
  22. Used the proper greeting.
  23. Used Samsung Support
  24. Remained conversational by engaging.
  25. Utilized Samsung Smart Switch
  26. Responded with Compassion and Assurance.
  27. Backup/Restore from Samsung Cloud.
  28. Offered the Survey
  29. Made it clear and simple.