Receive an"everything'sgood!" emailfrom a clientCCasevolumegoesdownEEstablishingweekly callswith yourclientClient iswowed byour teamworkingtogetherURun aclient callwithout thesales repLGetting ridof theweekly callsb/c no need!Customer gotexcited aboutsomething youshowed themClientagrees tobe a Betacustomer"Thankgoodnessyou'rehere!" emailClientreaches outto YOU notthe sales repPositiveemail froma salesrep/CB repClientagrees toa UXsessionOClient followsup with youon ideasyou'vementionedMIAcustomerreturnsyour emailInspire aclientlightbulbmomentCustomerstartssubmittingcases throughportalCustomerwants youto comevisit themPositiveresponse froma proactiveemail to clientTurned afrownupsidedownReceive an"everything'sgood!" emailfrom a clientCCasevolumegoesdownEEstablishingweekly callswith yourclientClient iswowed byour teamworkingtogetherURun aclient callwithout thesales repLGetting ridof theweekly callsb/c no need!Customer gotexcited aboutsomething youshowed themClientagrees tobe a Betacustomer"Thankgoodnessyou'rehere!" emailClientreaches outto YOU notthe sales repPositiveemail froma salesrep/CB repClientagrees toa UXsessionOClient followsup with youon ideasyou'vementionedMIAcustomerreturnsyour emailInspire aclientlightbulbmomentCustomerstartssubmittingcases throughportalCustomerwants youto comevisit themPositiveresponse froma proactiveemail to clientTurned afrownupsidedown

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive an "everything's good!" email from a client
  2. C
  3. Case volume goes down
  4. E
  5. Establishing weekly calls with your client
  6. Client is wowed by our team working together
  7. U
  8. Run a client call without the sales rep
  9. L
  10. Getting rid of the weekly calls b/c no need!
  11. Customer got excited about something you showed them
  12. Client agrees to be a Beta customer
  13. "Thank goodness you're here!" email
  14. Client reaches out to YOU not the sales rep
  15. Positive email from a sales rep/CB rep
  16. Client agrees to a UX session
  17. O
  18. Client follows up with you on ideas you've mentioned
  19. MIA customer returns your email
  20. Inspire a client lightbulb moment
  21. Customer starts submitting cases through portal
  22. Customer wants you to come visit them
  23. Positive response from a proactive email to client
  24. Turned a frown upside down