MIAcustomerreturnsyour emailClient iswowed byour teamworkingtogetherCustomerwants youto comevisit themReceive an"everything'sgood!" emailfrom a client"Thankgoodnessyou'rehere!" emailRun aclient callwithout thesales repECustomerstartssubmittingcases throughportalClientreaches outto YOU notthe sales repPositiveemail froma salesrep/CB repClient followsup with youon ideasyou'vementionedClientagrees tobe a BetacustomerEstablishingweekly callswith yourclientOTurned afrownupsidedownCustomer gotexcited aboutsomething youshowed themLPositiveresponse froma proactiveemail to clientCCasevolumegoesdownInspire aclientlightbulbmomentGetting ridof theweekly callsb/c no need!Clientagrees toa UXsessionUMIAcustomerreturnsyour emailClient iswowed byour teamworkingtogetherCustomerwants youto comevisit themReceive an"everything'sgood!" emailfrom a client"Thankgoodnessyou'rehere!" emailRun aclient callwithout thesales repECustomerstartssubmittingcases throughportalClientreaches outto YOU notthe sales repPositiveemail froma salesrep/CB repClient followsup with youon ideasyou'vementionedClientagrees tobe a BetacustomerEstablishingweekly callswith yourclientOTurned afrownupsidedownCustomer gotexcited aboutsomething youshowed themLPositiveresponse froma proactiveemail to clientCCasevolumegoesdownInspire aclientlightbulbmomentGetting ridof theweekly callsb/c no need!Clientagrees toa UXsessionU

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MIA customer returns your email
  2. Client is wowed by our team working together
  3. Customer wants you to come visit them
  4. Receive an "everything's good!" email from a client
  5. "Thank goodness you're here!" email
  6. Run a client call without the sales rep
  7. E
  8. Customer starts submitting cases through portal
  9. Client reaches out to YOU not the sales rep
  10. Positive email from a sales rep/CB rep
  11. Client follows up with you on ideas you've mentioned
  12. Client agrees to be a Beta customer
  13. Establishing weekly calls with your client
  14. O
  15. Turned a frown upside down
  16. Customer got excited about something you showed them
  17. L
  18. Positive response from a proactive email to client
  19. C
  20. Case volume goes down
  21. Inspire a client lightbulb moment
  22. Getting rid of the weekly calls b/c no need!
  23. Client agrees to a UX session
  24. U