Positiveemail froma salesrep/CB repTurned afrownupsidedownGetting ridof theweekly callsb/c no need!Customerstartssubmittingcases throughportalClientagrees tobe a Betacustomer"Thankgoodnessyou'rehere!" emailCasevolumegoesdownEUCRun aclient callwithout thesales repInspire aclientlightbulbmomentClientagrees toa UXsessionCustomerwants youto comevisit themPositiveresponse froma proactiveemail to clientReceive an"everything'sgood!" emailfrom a clientMIAcustomerreturnsyour emailClient followsup with youon ideasyou'vementionedCustomer gotexcited aboutsomething youshowed themEstablishingweekly callswith yourclientClientreaches outto YOU notthe sales repLOClient iswowed byour teamworkingtogetherPositiveemail froma salesrep/CB repTurned afrownupsidedownGetting ridof theweekly callsb/c no need!Customerstartssubmittingcases throughportalClientagrees tobe a Betacustomer"Thankgoodnessyou'rehere!" emailCasevolumegoesdownEUCRun aclient callwithout thesales repInspire aclientlightbulbmomentClientagrees toa UXsessionCustomerwants youto comevisit themPositiveresponse froma proactiveemail to clientReceive an"everything'sgood!" emailfrom a clientMIAcustomerreturnsyour emailClient followsup with youon ideasyou'vementionedCustomer gotexcited aboutsomething youshowed themEstablishingweekly callswith yourclientClientreaches outto YOU notthe sales repLOClient iswowed byour teamworkingtogether

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positive email from a sales rep/CB rep
  2. Turned a frown upside down
  3. Getting rid of the weekly calls b/c no need!
  4. Customer starts submitting cases through portal
  5. Client agrees to be a Beta customer
  6. "Thank goodness you're here!" email
  7. Case volume goes down
  8. E
  9. U
  10. C
  11. Run a client call without the sales rep
  12. Inspire a client lightbulb moment
  13. Client agrees to a UX session
  14. Customer wants you to come visit them
  15. Positive response from a proactive email to client
  16. Receive an "everything's good!" email from a client
  17. MIA customer returns your email
  18. Client follows up with you on ideas you've mentioned
  19. Customer got excited about something you showed them
  20. Establishing weekly calls with your client
  21. Client reaches out to YOU not the sales rep
  22. L
  23. O
  24. Client is wowed by our team working together