Customerstartssubmittingcases throughportalInspire aclientlightbulbmomentCCasevolumegoesdownRun aclient callwithout thesales repEPositiveresponse froma proactiveemail to client"Thankgoodnessyou'rehere!" emailReceive an"everything'sgood!" emailfrom a clientOLPositiveemail froma salesrep/CB repClientreaches outto YOU notthe sales repClientagrees toa UXsessionMIAcustomerreturnsyour emailCustomer gotexcited aboutsomething youshowed themCustomerwants youto comevisit themUClient iswowed byour teamworkingtogetherGetting ridof theweekly callsb/c no need!Client followsup with youon ideasyou'vementionedClientagrees tobe a BetacustomerEstablishingweekly callswith yourclientTurned afrownupsidedownCustomerstartssubmittingcases throughportalInspire aclientlightbulbmomentCCasevolumegoesdownRun aclient callwithout thesales repEPositiveresponse froma proactiveemail to client"Thankgoodnessyou'rehere!" emailReceive an"everything'sgood!" emailfrom a clientOLPositiveemail froma salesrep/CB repClientreaches outto YOU notthe sales repClientagrees toa UXsessionMIAcustomerreturnsyour emailCustomer gotexcited aboutsomething youshowed themCustomerwants youto comevisit themUClient iswowed byour teamworkingtogetherGetting ridof theweekly callsb/c no need!Client followsup with youon ideasyou'vementionedClientagrees tobe a BetacustomerEstablishingweekly callswith yourclientTurned afrownupsidedown

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer starts submitting cases through portal
  2. Inspire a client lightbulb moment
  3. C
  4. Case volume goes down
  5. Run a client call without the sales rep
  6. E
  7. Positive response from a proactive email to client
  8. "Thank goodness you're here!" email
  9. Receive an "everything's good!" email from a client
  10. O
  11. L
  12. Positive email from a sales rep/CB rep
  13. Client reaches out to YOU not the sales rep
  14. Client agrees to a UX session
  15. MIA customer returns your email
  16. Customer got excited about something you showed them
  17. Customer wants you to come visit them
  18. U
  19. Client is wowed by our team working together
  20. Getting rid of the weekly calls b/c no need!
  21. Client follows up with you on ideas you've mentioned
  22. Client agrees to be a Beta customer
  23. Establishing weekly calls with your client
  24. Turned a frown upside down