Turned afrownupsidedownCasevolumegoesdownClient followsup with youon ideasyou'vementionedGetting ridof theweekly callsb/c no need!LPositiveemail froma salesrep/CB repORun aclient callwithout thesales repClient iswowed byour teamworkingtogetherReceive an"everything'sgood!" emailfrom a clientInspire aclientlightbulbmomentEstablishingweekly callswith yourclientClientagrees tobe a BetacustomerCUECustomerwants youto comevisit themCustomer gotexcited aboutsomething youshowed themPositiveresponse froma proactiveemail to client"Thankgoodnessyou'rehere!" emailClientreaches outto YOU notthe sales repMIAcustomerreturnsyour emailClientagrees toa UXsessionCustomerstartssubmittingcases throughportalTurned afrownupsidedownCasevolumegoesdownClient followsup with youon ideasyou'vementionedGetting ridof theweekly callsb/c no need!LPositiveemail froma salesrep/CB repORun aclient callwithout thesales repClient iswowed byour teamworkingtogetherReceive an"everything'sgood!" emailfrom a clientInspire aclientlightbulbmomentEstablishingweekly callswith yourclientClientagrees tobe a BetacustomerCUECustomerwants youto comevisit themCustomer gotexcited aboutsomething youshowed themPositiveresponse froma proactiveemail to client"Thankgoodnessyou'rehere!" emailClientreaches outto YOU notthe sales repMIAcustomerreturnsyour emailClientagrees toa UXsessionCustomerstartssubmittingcases throughportal

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turned a frown upside down
  2. Case volume goes down
  3. Client follows up with you on ideas you've mentioned
  4. Getting rid of the weekly calls b/c no need!
  5. L
  6. Positive email from a sales rep/CB rep
  7. O
  8. Run a client call without the sales rep
  9. Client is wowed by our team working together
  10. Receive an "everything's good!" email from a client
  11. Inspire a client lightbulb moment
  12. Establishing weekly calls with your client
  13. Client agrees to be a Beta customer
  14. C
  15. U
  16. E
  17. Customer wants you to come visit them
  18. Customer got excited about something you showed them
  19. Positive response from a proactive email to client
  20. "Thank goodness you're here!" email
  21. Client reaches out to YOU not the sales rep
  22. MIA customer returns your email
  23. Client agrees to a UX session
  24. Customer starts submitting cases through portal