Clientagrees tobe a BetacustomerClientreaches outto YOU notthe sales repCustomerstartssubmittingcases throughportalCustomer gotexcited aboutsomething youshowed themInspire aclientlightbulbmomentLMIAcustomerreturnsyour emailClient iswowed byour teamworkingtogetherRun aclient callwithout thesales repOCEstablishingweekly callswith yourclientReceive an"everything'sgood!" emailfrom a clientEPositiveemail froma salesrep/CB repGetting ridof theweekly callsb/c no need!UTurned afrownupsidedownCustomerwants youto comevisit themCasevolumegoesdownPositiveresponse froma proactiveemail to clientClientagrees toa UXsession"Thankgoodnessyou'rehere!" emailClient followsup with youon ideasyou'vementionedClientagrees tobe a BetacustomerClientreaches outto YOU notthe sales repCustomerstartssubmittingcases throughportalCustomer gotexcited aboutsomething youshowed themInspire aclientlightbulbmomentLMIAcustomerreturnsyour emailClient iswowed byour teamworkingtogetherRun aclient callwithout thesales repOCEstablishingweekly callswith yourclientReceive an"everything'sgood!" emailfrom a clientEPositiveemail froma salesrep/CB repGetting ridof theweekly callsb/c no need!UTurned afrownupsidedownCustomerwants youto comevisit themCasevolumegoesdownPositiveresponse froma proactiveemail to clientClientagrees toa UXsession"Thankgoodnessyou'rehere!" emailClient followsup with youon ideasyou'vementioned

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client agrees to be a Beta customer
  2. Client reaches out to YOU not the sales rep
  3. Customer starts submitting cases through portal
  4. Customer got excited about something you showed them
  5. Inspire a client lightbulb moment
  6. L
  7. MIA customer returns your email
  8. Client is wowed by our team working together
  9. Run a client call without the sales rep
  10. O
  11. C
  12. Establishing weekly calls with your client
  13. Receive an "everything's good!" email from a client
  14. E
  15. Positive email from a sales rep/CB rep
  16. Getting rid of the weekly calls b/c no need!
  17. U
  18. Turned a frown upside down
  19. Customer wants you to come visit them
  20. Case volume goes down
  21. Positive response from a proactive email to client
  22. Client agrees to a UX session
  23. "Thank goodness you're here!" email
  24. Client follows up with you on ideas you've mentioned