Clientagrees tobe a BetacustomerCasevolumegoesdownOEClientreaches outto YOU notthe sales repPositiveresponse froma proactiveemail to clientRun aclient callwithout thesales repCustomerwants youto comevisit them"Thankgoodnessyou'rehere!" emailCustomerstartssubmittingcases throughportalUClientagrees toa UXsessionMIAcustomerreturnsyour emailLClient iswowed byour teamworkingtogetherGetting ridof theweekly callsb/c no need!Receive an"everything'sgood!" emailfrom a clientTurned afrownupsidedownClient followsup with youon ideasyou'vementionedCInspire aclientlightbulbmomentPositiveemail froma salesrep/CB repCustomer gotexcited aboutsomething youshowed themEstablishingweekly callswith yourclientClientagrees tobe a BetacustomerCasevolumegoesdownOEClientreaches outto YOU notthe sales repPositiveresponse froma proactiveemail to clientRun aclient callwithout thesales repCustomerwants youto comevisit them"Thankgoodnessyou'rehere!" emailCustomerstartssubmittingcases throughportalUClientagrees toa UXsessionMIAcustomerreturnsyour emailLClient iswowed byour teamworkingtogetherGetting ridof theweekly callsb/c no need!Receive an"everything'sgood!" emailfrom a clientTurned afrownupsidedownClient followsup with youon ideasyou'vementionedCInspire aclientlightbulbmomentPositiveemail froma salesrep/CB repCustomer gotexcited aboutsomething youshowed themEstablishingweekly callswith yourclient

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client agrees to be a Beta customer
  2. Case volume goes down
  3. O
  4. E
  5. Client reaches out to YOU not the sales rep
  6. Positive response from a proactive email to client
  7. Run a client call without the sales rep
  8. Customer wants you to come visit them
  9. "Thank goodness you're here!" email
  10. Customer starts submitting cases through portal
  11. U
  12. Client agrees to a UX session
  13. MIA customer returns your email
  14. L
  15. Client is wowed by our team working together
  16. Getting rid of the weekly calls b/c no need!
  17. Receive an "everything's good!" email from a client
  18. Turned a frown upside down
  19. Client follows up with you on ideas you've mentioned
  20. C
  21. Inspire a client lightbulb moment
  22. Positive email from a sales rep/CB rep
  23. Customer got excited about something you showed them
  24. Establishing weekly calls with your client