"Thankgoodnessyou'rehere!" emailPositiveemail froma salesrep/CB repCasevolumegoesdownRun aclient callwithout thesales repClient followsup with youon ideasyou'vementionedCustomer gotexcited aboutsomething youshowed themInspire aclientlightbulbmomentCMIAcustomerreturnsyour emailGetting ridof theweekly callsb/c no need!Customerwants youto comevisit themTurned afrownupsidedownReceive an"everything'sgood!" emailfrom a clientPositiveresponse froma proactiveemail to clientEstablishingweekly callswith yourclientLEUClientreaches outto YOU notthe sales repCustomerstartssubmittingcases throughportalClientagrees toa UXsessionClientagrees tobe a BetacustomerClient iswowed byour teamworkingtogetherO"Thankgoodnessyou'rehere!" emailPositiveemail froma salesrep/CB repCasevolumegoesdownRun aclient callwithout thesales repClient followsup with youon ideasyou'vementionedCustomer gotexcited aboutsomething youshowed themInspire aclientlightbulbmomentCMIAcustomerreturnsyour emailGetting ridof theweekly callsb/c no need!Customerwants youto comevisit themTurned afrownupsidedownReceive an"everything'sgood!" emailfrom a clientPositiveresponse froma proactiveemail to clientEstablishingweekly callswith yourclientLEUClientreaches outto YOU notthe sales repCustomerstartssubmittingcases throughportalClientagrees toa UXsessionClientagrees tobe a BetacustomerClient iswowed byour teamworkingtogetherO

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Thank goodness you're here!" email
  2. Positive email from a sales rep/CB rep
  3. Case volume goes down
  4. Run a client call without the sales rep
  5. Client follows up with you on ideas you've mentioned
  6. Customer got excited about something you showed them
  7. Inspire a client lightbulb moment
  8. C
  9. MIA customer returns your email
  10. Getting rid of the weekly calls b/c no need!
  11. Customer wants you to come visit them
  12. Turned a frown upside down
  13. Receive an "everything's good!" email from a client
  14. Positive response from a proactive email to client
  15. Establishing weekly calls with your client
  16. L
  17. E
  18. U
  19. Client reaches out to YOU not the sales rep
  20. Customer starts submitting cases through portal
  21. Client agrees to a UX session
  22. Client agrees to be a Beta customer
  23. Client is wowed by our team working together
  24. O