Clientagrees toa UXsessionClientagrees tobe a BetacustomerClient iswowed byour teamworkingtogetherPositiveresponse froma proactiveemail to clientGetting ridof theweekly callsb/c no need!Inspire aclientlightbulbmomentCasevolumegoesdownCustomerwants youto comevisit themCReceive an"everything'sgood!" emailfrom a clientClient followsup with youon ideasyou'vementionedRun aclient callwithout thesales repLEClientreaches outto YOU notthe sales repMIAcustomerreturnsyour emailCustomer gotexcited aboutsomething youshowed themCustomerstartssubmittingcases throughportalEstablishingweekly callswith yourclientOTurned afrownupsidedownPositiveemail froma salesrep/CB rep"Thankgoodnessyou'rehere!" emailUClientagrees toa UXsessionClientagrees tobe a BetacustomerClient iswowed byour teamworkingtogetherPositiveresponse froma proactiveemail to clientGetting ridof theweekly callsb/c no need!Inspire aclientlightbulbmomentCasevolumegoesdownCustomerwants youto comevisit themCReceive an"everything'sgood!" emailfrom a clientClient followsup with youon ideasyou'vementionedRun aclient callwithout thesales repLEClientreaches outto YOU notthe sales repMIAcustomerreturnsyour emailCustomer gotexcited aboutsomething youshowed themCustomerstartssubmittingcases throughportalEstablishingweekly callswith yourclientOTurned afrownupsidedownPositiveemail froma salesrep/CB rep"Thankgoodnessyou'rehere!" emailU

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client agrees to a UX session
  2. Client agrees to be a Beta customer
  3. Client is wowed by our team working together
  4. Positive response from a proactive email to client
  5. Getting rid of the weekly calls b/c no need!
  6. Inspire a client lightbulb moment
  7. Case volume goes down
  8. Customer wants you to come visit them
  9. C
  10. Receive an "everything's good!" email from a client
  11. Client follows up with you on ideas you've mentioned
  12. Run a client call without the sales rep
  13. L
  14. E
  15. Client reaches out to YOU not the sales rep
  16. MIA customer returns your email
  17. Customer got excited about something you showed them
  18. Customer starts submitting cases through portal
  19. Establishing weekly calls with your client
  20. O
  21. Turned a frown upside down
  22. Positive email from a sales rep/CB rep
  23. "Thank goodness you're here!" email
  24. U