Positiveresponse froma proactiveemail to clientCustomer gotexcited aboutsomething youshowed themLCasevolumegoesdownClientreaches outto YOU notthe sales repClient iswowed byour teamworkingtogetherReceive an"everything'sgood!" emailfrom a clientCPositiveemail froma salesrep/CB repECustomerwants youto comevisit themCustomerstartssubmittingcases throughportalRun aclient callwithout thesales repUGetting ridof theweekly callsb/c no need!OMIAcustomerreturnsyour email"Thankgoodnessyou'rehere!" emailEstablishingweekly callswith yourclientTurned afrownupsidedownClient followsup with youon ideasyou'vementionedInspire aclientlightbulbmomentClientagrees toa UXsessionClientagrees tobe a BetacustomerPositiveresponse froma proactiveemail to clientCustomer gotexcited aboutsomething youshowed themLCasevolumegoesdownClientreaches outto YOU notthe sales repClient iswowed byour teamworkingtogetherReceive an"everything'sgood!" emailfrom a clientCPositiveemail froma salesrep/CB repECustomerwants youto comevisit themCustomerstartssubmittingcases throughportalRun aclient callwithout thesales repUGetting ridof theweekly callsb/c no need!OMIAcustomerreturnsyour email"Thankgoodnessyou'rehere!" emailEstablishingweekly callswith yourclientTurned afrownupsidedownClient followsup with youon ideasyou'vementionedInspire aclientlightbulbmomentClientagrees toa UXsessionClientagrees tobe a Betacustomer

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Positive response from a proactive email to client
  2. Customer got excited about something you showed them
  3. L
  4. Case volume goes down
  5. Client reaches out to YOU not the sales rep
  6. Client is wowed by our team working together
  7. Receive an "everything's good!" email from a client
  8. C
  9. Positive email from a sales rep/CB rep
  10. E
  11. Customer wants you to come visit them
  12. Customer starts submitting cases through portal
  13. Run a client call without the sales rep
  14. U
  15. Getting rid of the weekly calls b/c no need!
  16. O
  17. MIA customer returns your email
  18. "Thank goodness you're here!" email
  19. Establishing weekly calls with your client
  20. Turned a frown upside down
  21. Client follows up with you on ideas you've mentioned
  22. Inspire a client lightbulb moment
  23. Client agrees to a UX session
  24. Client agrees to be a Beta customer