Positiveresponse froma proactiveemail to clientCPositiveemail froma salesrep/CB repClientagrees toa UXsessionRun aclient callwithout thesales repCasevolumegoesdown"Thankgoodnessyou'rehere!" emailTurned afrownupsidedownEstablishingweekly callswith yourclientClient followsup with youon ideasyou'vementionedCustomer gotexcited aboutsomething youshowed themClient iswowed byour teamworkingtogetherInspire aclientlightbulbmomentOClientagrees tobe a BetacustomerUECustomerwants youto comevisit themReceive an"everything'sgood!" emailfrom a clientLClientreaches outto YOU notthe sales repGetting ridof theweekly callsb/c no need!Customerstartssubmittingcases throughportalMIAcustomerreturnsyour emailPositiveresponse froma proactiveemail to clientCPositiveemail froma salesrep/CB repClientagrees toa UXsessionRun aclient callwithout thesales repCasevolumegoesdown"Thankgoodnessyou'rehere!" emailTurned afrownupsidedownEstablishingweekly callswith yourclientClient followsup with youon ideasyou'vementionedCustomer gotexcited aboutsomething youshowed themClient iswowed byour teamworkingtogetherInspire aclientlightbulbmomentOClientagrees tobe a BetacustomerUECustomerwants youto comevisit themReceive an"everything'sgood!" emailfrom a clientLClientreaches outto YOU notthe sales repGetting ridof theweekly callsb/c no need!Customerstartssubmittingcases throughportalMIAcustomerreturnsyour email

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Positive response from a proactive email to client
  2. C
  3. Positive email from a sales rep/CB rep
  4. Client agrees to a UX session
  5. Run a client call without the sales rep
  6. Case volume goes down
  7. "Thank goodness you're here!" email
  8. Turned a frown upside down
  9. Establishing weekly calls with your client
  10. Client follows up with you on ideas you've mentioned
  11. Customer got excited about something you showed them
  12. Client is wowed by our team working together
  13. Inspire a client lightbulb moment
  14. O
  15. Client agrees to be a Beta customer
  16. U
  17. E
  18. Customer wants you to come visit them
  19. Receive an "everything's good!" email from a client
  20. L
  21. Client reaches out to YOU not the sales rep
  22. Getting rid of the weekly calls b/c no need!
  23. Customer starts submitting cases through portal
  24. MIA customer returns your email