Positiveresponse froma proactiveemail to clientEstablishingweekly callswith yourclientCustomerstartssubmittingcases throughportalClientagrees toa UXsessionLCasevolumegoesdownUOClient followsup with youon ideasyou'vementionedGetting ridof theweekly callsb/c no need!Turned afrownupsidedownClient iswowed byour teamworkingtogetherInspire aclientlightbulbmomentRun aclient callwithout thesales repMIAcustomerreturnsyour emailClientreaches outto YOU notthe sales repReceive an"everything'sgood!" emailfrom a clientCECustomer gotexcited aboutsomething youshowed themClientagrees tobe a BetacustomerPositiveemail froma salesrep/CB repCustomerwants youto comevisit them"Thankgoodnessyou'rehere!" emailPositiveresponse froma proactiveemail to clientEstablishingweekly callswith yourclientCustomerstartssubmittingcases throughportalClientagrees toa UXsessionLCasevolumegoesdownUOClient followsup with youon ideasyou'vementionedGetting ridof theweekly callsb/c no need!Turned afrownupsidedownClient iswowed byour teamworkingtogetherInspire aclientlightbulbmomentRun aclient callwithout thesales repMIAcustomerreturnsyour emailClientreaches outto YOU notthe sales repReceive an"everything'sgood!" emailfrom a clientCECustomer gotexcited aboutsomething youshowed themClientagrees tobe a BetacustomerPositiveemail froma salesrep/CB repCustomerwants youto comevisit them"Thankgoodnessyou'rehere!" email

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positive response from a proactive email to client
  2. Establishing weekly calls with your client
  3. Customer starts submitting cases through portal
  4. Client agrees to a UX session
  5. L
  6. Case volume goes down
  7. U
  8. O
  9. Client follows up with you on ideas you've mentioned
  10. Getting rid of the weekly calls b/c no need!
  11. Turned a frown upside down
  12. Client is wowed by our team working together
  13. Inspire a client lightbulb moment
  14. Run a client call without the sales rep
  15. MIA customer returns your email
  16. Client reaches out to YOU not the sales rep
  17. Receive an "everything's good!" email from a client
  18. C
  19. E
  20. Customer got excited about something you showed them
  21. Client agrees to be a Beta customer
  22. Positive email from a sales rep/CB rep
  23. Customer wants you to come visit them
  24. "Thank goodness you're here!" email