Customer gotexcited aboutsomething youshowed themReceive an"everything'sgood!" emailfrom a clientGetting ridof theweekly callsb/c no need!Clientagrees toa UXsessionClient iswowed byour teamworkingtogetherTurned afrownupsidedownInspire aclientlightbulbmomentClient followsup with youon ideasyou'vementionedLPositiveemail froma salesrep/CB repEstablishingweekly callswith yourclient"Thankgoodnessyou'rehere!" emailCasevolumegoesdownEClientreaches outto YOU notthe sales repCustomerstartssubmittingcases throughportalMIAcustomerreturnsyour emailCustomerwants youto comevisit themUOCPositiveresponse froma proactiveemail to clientClientagrees tobe a BetacustomerRun aclient callwithout thesales repCustomer gotexcited aboutsomething youshowed themReceive an"everything'sgood!" emailfrom a clientGetting ridof theweekly callsb/c no need!Clientagrees toa UXsessionClient iswowed byour teamworkingtogetherTurned afrownupsidedownInspire aclientlightbulbmomentClient followsup with youon ideasyou'vementionedLPositiveemail froma salesrep/CB repEstablishingweekly callswith yourclient"Thankgoodnessyou'rehere!" emailCasevolumegoesdownEClientreaches outto YOU notthe sales repCustomerstartssubmittingcases throughportalMIAcustomerreturnsyour emailCustomerwants youto comevisit themUOCPositiveresponse froma proactiveemail to clientClientagrees tobe a BetacustomerRun aclient callwithout thesales rep

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer got excited about something you showed them
  2. Receive an "everything's good!" email from a client
  3. Getting rid of the weekly calls b/c no need!
  4. Client agrees to a UX session
  5. Client is wowed by our team working together
  6. Turned a frown upside down
  7. Inspire a client lightbulb moment
  8. Client follows up with you on ideas you've mentioned
  9. L
  10. Positive email from a sales rep/CB rep
  11. Establishing weekly calls with your client
  12. "Thank goodness you're here!" email
  13. Case volume goes down
  14. E
  15. Client reaches out to YOU not the sales rep
  16. Customer starts submitting cases through portal
  17. MIA customer returns your email
  18. Customer wants you to come visit them
  19. U
  20. O
  21. C
  22. Positive response from a proactive email to client
  23. Client agrees to be a Beta customer
  24. Run a client call without the sales rep