CasevolumegoesdownRun aclient callwithout thesales rep"Thankgoodnessyou'rehere!" emailGetting ridof theweekly callsb/c no need!Inspire aclientlightbulbmomentEPositiveemail froma salesrep/CB repMIAcustomerreturnsyour emailClient iswowed byour teamworkingtogetherReceive an"everything'sgood!" emailfrom a clientCCustomer gotexcited aboutsomething youshowed themEstablishingweekly callswith yourclientClient followsup with youon ideasyou'vementionedClientagrees tobe a BetacustomerTurned afrownupsidedownOCustomerstartssubmittingcases throughportalClientreaches outto YOU notthe sales repLPositiveresponse froma proactiveemail to clientClientagrees toa UXsessionUCustomerwants youto comevisit themCasevolumegoesdownRun aclient callwithout thesales rep"Thankgoodnessyou'rehere!" emailGetting ridof theweekly callsb/c no need!Inspire aclientlightbulbmomentEPositiveemail froma salesrep/CB repMIAcustomerreturnsyour emailClient iswowed byour teamworkingtogetherReceive an"everything'sgood!" emailfrom a clientCCustomer gotexcited aboutsomething youshowed themEstablishingweekly callswith yourclientClient followsup with youon ideasyou'vementionedClientagrees tobe a BetacustomerTurned afrownupsidedownOCustomerstartssubmittingcases throughportalClientreaches outto YOU notthe sales repLPositiveresponse froma proactiveemail to clientClientagrees toa UXsessionUCustomerwants youto comevisit them

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case volume goes down
  2. Run a client call without the sales rep
  3. "Thank goodness you're here!" email
  4. Getting rid of the weekly calls b/c no need!
  5. Inspire a client lightbulb moment
  6. E
  7. Positive email from a sales rep/CB rep
  8. MIA customer returns your email
  9. Client is wowed by our team working together
  10. Receive an "everything's good!" email from a client
  11. C
  12. Customer got excited about something you showed them
  13. Establishing weekly calls with your client
  14. Client follows up with you on ideas you've mentioned
  15. Client agrees to be a Beta customer
  16. Turned a frown upside down
  17. O
  18. Customer starts submitting cases through portal
  19. Client reaches out to YOU not the sales rep
  20. L
  21. Positive response from a proactive email to client
  22. Client agrees to a UX session
  23. U
  24. Customer wants you to come visit them