Run aclient callwithout thesales repPositiveresponse froma proactiveemail to clientE"Thankgoodnessyou'rehere!" emailUTurned afrownupsidedownGetting ridof theweekly callsb/c no need!Receive an"everything'sgood!" emailfrom a clientPositiveemail froma salesrep/CB repMIAcustomerreturnsyour emailOInspire aclientlightbulbmomentClientagrees toa UXsessionLClient followsup with youon ideasyou'vementionedEstablishingweekly callswith yourclientClientreaches outto YOU notthe sales repCustomer gotexcited aboutsomething youshowed themClient iswowed byour teamworkingtogetherCustomerwants youto comevisit themCClientagrees tobe a BetacustomerCustomerstartssubmittingcases throughportalCasevolumegoesdownRun aclient callwithout thesales repPositiveresponse froma proactiveemail to clientE"Thankgoodnessyou'rehere!" emailUTurned afrownupsidedownGetting ridof theweekly callsb/c no need!Receive an"everything'sgood!" emailfrom a clientPositiveemail froma salesrep/CB repMIAcustomerreturnsyour emailOInspire aclientlightbulbmomentClientagrees toa UXsessionLClient followsup with youon ideasyou'vementionedEstablishingweekly callswith yourclientClientreaches outto YOU notthe sales repCustomer gotexcited aboutsomething youshowed themClient iswowed byour teamworkingtogetherCustomerwants youto comevisit themCClientagrees tobe a BetacustomerCustomerstartssubmittingcases throughportalCasevolumegoesdown

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Run a client call without the sales rep
  2. Positive response from a proactive email to client
  3. E
  4. "Thank goodness you're here!" email
  5. U
  6. Turned a frown upside down
  7. Getting rid of the weekly calls b/c no need!
  8. Receive an "everything's good!" email from a client
  9. Positive email from a sales rep/CB rep
  10. MIA customer returns your email
  11. O
  12. Inspire a client lightbulb moment
  13. Client agrees to a UX session
  14. L
  15. Client follows up with you on ideas you've mentioned
  16. Establishing weekly calls with your client
  17. Client reaches out to YOU not the sales rep
  18. Customer got excited about something you showed them
  19. Client is wowed by our team working together
  20. Customer wants you to come visit them
  21. C
  22. Client agrees to be a Beta customer
  23. Customer starts submitting cases through portal
  24. Case volume goes down