Positiveresponse froma proactiveemail to clientClientagrees tobe a BetacustomerCClientreaches outto YOU notthe sales repInspire aclientlightbulbmomentReceive an"everything'sgood!" emailfrom a clientLTurned afrownupsidedownUMIAcustomerreturnsyour emailCustomer gotexcited aboutsomething youshowed themCasevolumegoesdownEstablishingweekly callswith yourclientEPositiveemail froma salesrep/CB repClientagrees toa UXsessionClient iswowed byour teamworkingtogetherCustomerstartssubmittingcases throughportalRun aclient callwithout thesales repCustomerwants youto comevisit themGetting ridof theweekly callsb/c no need!"Thankgoodnessyou'rehere!" emailOClient followsup with youon ideasyou'vementionedPositiveresponse froma proactiveemail to clientClientagrees tobe a BetacustomerCClientreaches outto YOU notthe sales repInspire aclientlightbulbmomentReceive an"everything'sgood!" emailfrom a clientLTurned afrownupsidedownUMIAcustomerreturnsyour emailCustomer gotexcited aboutsomething youshowed themCasevolumegoesdownEstablishingweekly callswith yourclientEPositiveemail froma salesrep/CB repClientagrees toa UXsessionClient iswowed byour teamworkingtogetherCustomerstartssubmittingcases throughportalRun aclient callwithout thesales repCustomerwants youto comevisit themGetting ridof theweekly callsb/c no need!"Thankgoodnessyou'rehere!" emailOClient followsup with youon ideasyou'vementioned

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positive response from a proactive email to client
  2. Client agrees to be a Beta customer
  3. C
  4. Client reaches out to YOU not the sales rep
  5. Inspire a client lightbulb moment
  6. Receive an "everything's good!" email from a client
  7. L
  8. Turned a frown upside down
  9. U
  10. MIA customer returns your email
  11. Customer got excited about something you showed them
  12. Case volume goes down
  13. Establishing weekly calls with your client
  14. E
  15. Positive email from a sales rep/CB rep
  16. Client agrees to a UX session
  17. Client is wowed by our team working together
  18. Customer starts submitting cases through portal
  19. Run a client call without the sales rep
  20. Customer wants you to come visit them
  21. Getting rid of the weekly calls b/c no need!
  22. "Thank goodness you're here!" email
  23. O
  24. Client follows up with you on ideas you've mentioned