Turned afrownupsidedownClient followsup with youon ideasyou'vementionedCasevolumegoesdownClient iswowed byour teamworkingtogetherReceive an"everything'sgood!" emailfrom a clientClientagrees toa UXsessionRun aclient callwithout thesales repPositiveemail froma salesrep/CB repCClientagrees tobe a BetacustomerCustomer gotexcited aboutsomething youshowed themMIAcustomerreturnsyour emailCustomerwants youto comevisit themEstablishingweekly callswith yourclientCustomerstartssubmittingcases throughportalGetting ridof theweekly callsb/c no need!OInspire aclientlightbulbmomentL"Thankgoodnessyou'rehere!" emailEPositiveresponse froma proactiveemail to clientUClientreaches outto YOU notthe sales repTurned afrownupsidedownClient followsup with youon ideasyou'vementionedCasevolumegoesdownClient iswowed byour teamworkingtogetherReceive an"everything'sgood!" emailfrom a clientClientagrees toa UXsessionRun aclient callwithout thesales repPositiveemail froma salesrep/CB repCClientagrees tobe a BetacustomerCustomer gotexcited aboutsomething youshowed themMIAcustomerreturnsyour emailCustomerwants youto comevisit themEstablishingweekly callswith yourclientCustomerstartssubmittingcases throughportalGetting ridof theweekly callsb/c no need!OInspire aclientlightbulbmomentL"Thankgoodnessyou'rehere!" emailEPositiveresponse froma proactiveemail to clientUClientreaches outto YOU notthe sales rep

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turned a frown upside down
  2. Client follows up with you on ideas you've mentioned
  3. Case volume goes down
  4. Client is wowed by our team working together
  5. Receive an "everything's good!" email from a client
  6. Client agrees to a UX session
  7. Run a client call without the sales rep
  8. Positive email from a sales rep/CB rep
  9. C
  10. Client agrees to be a Beta customer
  11. Customer got excited about something you showed them
  12. MIA customer returns your email
  13. Customer wants you to come visit them
  14. Establishing weekly calls with your client
  15. Customer starts submitting cases through portal
  16. Getting rid of the weekly calls b/c no need!
  17. O
  18. Inspire a client lightbulb moment
  19. L
  20. "Thank goodness you're here!" email
  21. E
  22. Positive response from a proactive email to client
  23. U
  24. Client reaches out to YOU not the sales rep