U"Thankgoodnessyou'rehere!" emailClientagrees toa UXsessionEEstablishingweekly callswith yourclientPositiveresponse froma proactiveemail to clientMIAcustomerreturnsyour emailClient iswowed byour teamworkingtogetherGetting ridof theweekly callsb/c no need!Receive an"everything'sgood!" emailfrom a clientRun aclient callwithout thesales repPositiveemail froma salesrep/CB repCustomerstartssubmittingcases throughportalClientreaches outto YOU notthe sales repInspire aclientlightbulbmomentOCasevolumegoesdownCCustomerwants youto comevisit themLTurned afrownupsidedownClientagrees tobe a BetacustomerCustomer gotexcited aboutsomething youshowed themClient followsup with youon ideasyou'vementionedU"Thankgoodnessyou'rehere!" emailClientagrees toa UXsessionEEstablishingweekly callswith yourclientPositiveresponse froma proactiveemail to clientMIAcustomerreturnsyour emailClient iswowed byour teamworkingtogetherGetting ridof theweekly callsb/c no need!Receive an"everything'sgood!" emailfrom a clientRun aclient callwithout thesales repPositiveemail froma salesrep/CB repCustomerstartssubmittingcases throughportalClientreaches outto YOU notthe sales repInspire aclientlightbulbmomentOCasevolumegoesdownCCustomerwants youto comevisit themLTurned afrownupsidedownClientagrees tobe a BetacustomerCustomer gotexcited aboutsomething youshowed themClient followsup with youon ideasyou'vementioned

CSM "Gimme a WIN" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. U
  2. "Thank goodness you're here!" email
  3. Client agrees to a UX session
  4. E
  5. Establishing weekly calls with your client
  6. Positive response from a proactive email to client
  7. MIA customer returns your email
  8. Client is wowed by our team working together
  9. Getting rid of the weekly calls b/c no need!
  10. Receive an "everything's good!" email from a client
  11. Run a client call without the sales rep
  12. Positive email from a sales rep/CB rep
  13. Customer starts submitting cases through portal
  14. Client reaches out to YOU not the sales rep
  15. Inspire a client lightbulb moment
  16. O
  17. Case volume goes down
  18. C
  19. Customer wants you to come visit them
  20. L
  21. Turned a frown upside down
  22. Client agrees to be a Beta customer
  23. Customer got excited about something you showed them
  24. Client follows up with you on ideas you've mentioned