ExternalreferralCRT9005PACrelatedCall toNAALCall transferfromcampaign 0AgentGISrelatedOfferadditionalhelpCRT9013Loss ofHCCSpersistentconnectionCPP(benefit)enquiryAddressor tel#updateOne timepayment(seniors/DSB)AugustpaymentrelatedGISrelatedOAS(benefit)enquiryGEsentPromoteE-ServicesEscalationsentApplicationStatusGISrelatedDDPupdatePromoteE-ServicesMSCArelatedOfferadditionalhelpExternalreferralCRT9005PACrelatedCall toNAALCall transferfromcampaign 0AgentGISrelatedOfferadditionalhelpCRT9013Loss ofHCCSpersistentconnectionCPP(benefit)enquiryAddressor tel#updateOne timepayment(seniors/DSB)AugustpaymentrelatedGISrelatedOAS(benefit)enquiryGEsentPromoteE-ServicesEscalationsentApplicationStatusGISrelatedDDPupdatePromoteE-ServicesMSCArelatedOfferadditionalhelp

Pensions Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. External referral
  2. CRT 9005
  3. PAC related
  4. Call to NAAL
  5. Call transfer from campaign 0 Agent
  6. GIS related
  7. Offer additional help
  8. CRT 9013
  9. Loss of HCCS persistent connection
  10. CPP (benefit) enquiry
  11. Address or tel #update
  12. One time payment (seniors /DSB)
  13. August payment related
  14. GIS related
  15. OAS (benefit) enquiry
  16. GE sent
  17. Promote E-Services
  18. Escalation sent
  19. Application Status
  20. GIS related
  21. DDP update
  22. Promote E-Services
  23. MSCA related
  24. Offer additional help