Givethem awhyStateyourroleReducesanxietyOpenbodylanguagePositiveclosingUsetheirnameGreetingThankyou foryour timeTimeexpectationHighlightyourskillsInformshow longprocedurewill takeHowwill youhelp?Step-by-stepThank youfor trustingus withyour care.ClearExpectationsIs thereanythingelse I cando?MakesEyeContactLet themknow ifthere is await timeWhatquestionsdo youhave?AppreciationforcooperationReal timevs.perceivedtimeStateyournameManageup yourcowokersSmilesGivethem awhyStateyourroleReducesanxietyOpenbodylanguagePositiveclosingUsetheirnameGreetingThankyou foryour timeTimeexpectationHighlightyourskillsInformshow longprocedurewill takeHowwill youhelp?Step-by-stepThank youfor trustingus withyour care.ClearExpectationsIs thereanythingelse I cando?MakesEyeContactLet themknow ifthere is await timeWhatquestionsdo youhave?AppreciationforcooperationReal timevs.perceivedtimeStateyournameManageup yourcowokersSmiles

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give them a why
  2. State your role
  3. Reduces anxiety
  4. Open body language
  5. Positive closing
  6. Use their name
  7. Greeting
  8. Thank you for your time
  9. Time expectation
  10. Highlight your skills
  11. Informs how long procedure will take
  12. How will you help?
  13. Step-by-step
  14. Thank you for trusting us with your care.
  15. Clear Expectations
  16. Is there anything else I can do?
  17. Makes Eye Contact
  18. Let them know if there is a wait time
  19. What questions do you have?
  20. Appreciation for cooperation
  21. Real time vs. perceived time
  22. State your name
  23. Manage up your cowokers
  24. Smiles