Real timevs.perceivedtimeManageup yourcowokersOpenbodylanguageMakesEyeContactStep-by-stepSmilesThank youfor trustingus withyour care.ClearExpectationsWhatquestionsdo youhave?Howwill youhelp?StateyourroleTimeexpectationStateyournameHighlightyourskillsPositiveclosingGreetingInformshow longprocedurewill takeUsetheirnameLet themknow ifthere is await timeGivethem awhyIs thereanythingelse I cando?Thankyou foryour timeReducesanxietyAppreciationforcooperationReal timevs.perceivedtimeManageup yourcowokersOpenbodylanguageMakesEyeContactStep-by-stepSmilesThank youfor trustingus withyour care.ClearExpectationsWhatquestionsdo youhave?Howwill youhelp?StateyourroleTimeexpectationStateyournameHighlightyourskillsPositiveclosingGreetingInformshow longprocedurewill takeUsetheirnameLet themknow ifthere is await timeGivethem awhyIs thereanythingelse I cando?Thankyou foryour timeReducesanxietyAppreciationforcooperation

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Real time vs. perceived time
  2. Manage up your cowokers
  3. Open body language
  4. Makes Eye Contact
  5. Step-by-step
  6. Smiles
  7. Thank you for trusting us with your care.
  8. Clear Expectations
  9. What questions do you have?
  10. How will you help?
  11. State your role
  12. Time expectation
  13. State your name
  14. Highlight your skills
  15. Positive closing
  16. Greeting
  17. Informs how long procedure will take
  18. Use their name
  19. Let them know if there is a wait time
  20. Give them a why
  21. Is there anything else I can do?
  22. Thank you for your time
  23. Reduces anxiety
  24. Appreciation for cooperation