ReducesanxietyHowwill youhelp?PositiveclosingHighlightyourskillsMakesEyeContactReal timevs.perceivedtimeGivethem awhyThank youfor trustingus withyour care.Step-by-stepLet themknow ifthere is await timeThankyou foryour timeWhatquestionsdo youhave?ClearExpectationsIs thereanythingelse I cando?Manageup yourcowokersUsetheirnameGreetingOpenbodylanguageSmilesAppreciationforcooperationTimeexpectationStateyourroleStateyournameInformshow longprocedurewill takeReducesanxietyHowwill youhelp?PositiveclosingHighlightyourskillsMakesEyeContactReal timevs.perceivedtimeGivethem awhyThank youfor trustingus withyour care.Step-by-stepLet themknow ifthere is await timeThankyou foryour timeWhatquestionsdo youhave?ClearExpectationsIs thereanythingelse I cando?Manageup yourcowokersUsetheirnameGreetingOpenbodylanguageSmilesAppreciationforcooperationTimeexpectationStateyourroleStateyournameInformshow longprocedurewill take

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reduces anxiety
  2. How will you help?
  3. Positive closing
  4. Highlight your skills
  5. Makes Eye Contact
  6. Real time vs. perceived time
  7. Give them a why
  8. Thank you for trusting us with your care.
  9. Step-by-step
  10. Let them know if there is a wait time
  11. Thank you for your time
  12. What questions do you have?
  13. Clear Expectations
  14. Is there anything else I can do?
  15. Manage up your cowokers
  16. Use their name
  17. Greeting
  18. Open body language
  19. Smiles
  20. Appreciation for cooperation
  21. Time expectation
  22. State your role
  23. State your name
  24. Informs how long procedure will take