UsetheirnameGreetingInformshow longprocedurewill takeWhatquestionsdo youhave?MakesEyeContactThank youfor trustingus withyour care.SmilesIs thereanythingelse I cando?HighlightyourskillsTimeexpectationThankyou foryour timeStateyourroleGivethem awhyStateyournameHowwill youhelp?OpenbodylanguageStep-by-stepReal timevs.perceivedtimeManageup yourcowokersAppreciationforcooperationPositiveclosingClearExpectationsLet themknow ifthere is await timeReducesanxietyUsetheirnameGreetingInformshow longprocedurewill takeWhatquestionsdo youhave?MakesEyeContactThank youfor trustingus withyour care.SmilesIs thereanythingelse I cando?HighlightyourskillsTimeexpectationThankyou foryour timeStateyourroleGivethem awhyStateyournameHowwill youhelp?OpenbodylanguageStep-by-stepReal timevs.perceivedtimeManageup yourcowokersAppreciationforcooperationPositiveclosingClearExpectationsLet themknow ifthere is await timeReducesanxiety

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use their name
  2. Greeting
  3. Informs how long procedure will take
  4. What questions do you have?
  5. Makes Eye Contact
  6. Thank you for trusting us with your care.
  7. Smiles
  8. Is there anything else I can do?
  9. Highlight your skills
  10. Time expectation
  11. Thank you for your time
  12. State your role
  13. Give them a why
  14. State your name
  15. How will you help?
  16. Open body language
  17. Step-by-step
  18. Real time vs. perceived time
  19. Manage up your cowokers
  20. Appreciation for cooperation
  21. Positive closing
  22. Clear Expectations
  23. Let them know if there is a wait time
  24. Reduces anxiety