SmilesInformshow longprocedurewill takeThankyou foryour timeLet themknow ifthere is await timeReducesanxietyIs thereanythingelse I cando?StateyournameStateyourroleHowwill youhelp?Real timevs.perceivedtimeAppreciationforcooperationStep-by-stepWhatquestionsdo youhave?PositiveclosingThank youfor trustingus withyour care.TimeexpectationMakesEyeContactManageup yourcowokersOpenbodylanguageHighlightyourskillsGreetingClearExpectationsGivethem awhyUsetheirnameSmilesInformshow longprocedurewill takeThankyou foryour timeLet themknow ifthere is await timeReducesanxietyIs thereanythingelse I cando?StateyournameStateyourroleHowwill youhelp?Real timevs.perceivedtimeAppreciationforcooperationStep-by-stepWhatquestionsdo youhave?PositiveclosingThank youfor trustingus withyour care.TimeexpectationMakesEyeContactManageup yourcowokersOpenbodylanguageHighlightyourskillsGreetingClearExpectationsGivethem awhyUsetheirname

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smiles
  2. Informs how long procedure will take
  3. Thank you for your time
  4. Let them know if there is a wait time
  5. Reduces anxiety
  6. Is there anything else I can do?
  7. State your name
  8. State your role
  9. How will you help?
  10. Real time vs. perceived time
  11. Appreciation for cooperation
  12. Step-by-step
  13. What questions do you have?
  14. Positive closing
  15. Thank you for trusting us with your care.
  16. Time expectation
  17. Makes Eye Contact
  18. Manage up your cowokers
  19. Open body language
  20. Highlight your skills
  21. Greeting
  22. Clear Expectations
  23. Give them a why
  24. Use their name