TimeexpectationClearExpectationsInformshow longprocedurewill takeThankyou foryour timeStateyournameGivethem awhyUsetheirnameAppreciationforcooperationLet themknow ifthere is await timeThank youfor trustingus withyour care.Step-by-stepReducesanxietySmilesReal timevs.perceivedtimeStateyourrolePositiveclosingOpenbodylanguageMakesEyeContactManageup yourcowokersIs thereanythingelse I cando?GreetingHighlightyourskillsWhatquestionsdo youhave?Howwill youhelp?TimeexpectationClearExpectationsInformshow longprocedurewill takeThankyou foryour timeStateyournameGivethem awhyUsetheirnameAppreciationforcooperationLet themknow ifthere is await timeThank youfor trustingus withyour care.Step-by-stepReducesanxietySmilesReal timevs.perceivedtimeStateyourrolePositiveclosingOpenbodylanguageMakesEyeContactManageup yourcowokersIs thereanythingelse I cando?GreetingHighlightyourskillsWhatquestionsdo youhave?Howwill youhelp?

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Time expectation
  2. Clear Expectations
  3. Informs how long procedure will take
  4. Thank you for your time
  5. State your name
  6. Give them a why
  7. Use their name
  8. Appreciation for cooperation
  9. Let them know if there is a wait time
  10. Thank you for trusting us with your care.
  11. Step-by-step
  12. Reduces anxiety
  13. Smiles
  14. Real time vs. perceived time
  15. State your role
  16. Positive closing
  17. Open body language
  18. Makes Eye Contact
  19. Manage up your cowokers
  20. Is there anything else I can do?
  21. Greeting
  22. Highlight your skills
  23. What questions do you have?
  24. How will you help?