Step-by-stepTimeexpectationUsetheirnameHighlightyourskillsGivethem awhySmilesOpenbodylanguageMakesEyeContactInformshow longprocedurewill takeClearExpectationsStateyournameIs thereanythingelse I cando?Let themknow ifthere is await timeReducesanxietyThank youfor trustingus withyour care.Whatquestionsdo youhave?AppreciationforcooperationThankyou foryour timeReal timevs.perceivedtimePositiveclosingHowwill youhelp?StateyourroleGreetingManageup yourcowokersStep-by-stepTimeexpectationUsetheirnameHighlightyourskillsGivethem awhySmilesOpenbodylanguageMakesEyeContactInformshow longprocedurewill takeClearExpectationsStateyournameIs thereanythingelse I cando?Let themknow ifthere is await timeReducesanxietyThank youfor trustingus withyour care.Whatquestionsdo youhave?AppreciationforcooperationThankyou foryour timeReal timevs.perceivedtimePositiveclosingHowwill youhelp?StateyourroleGreetingManageup yourcowokers

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Step-by-step
  2. Time expectation
  3. Use their name
  4. Highlight your skills
  5. Give them a why
  6. Smiles
  7. Open body language
  8. Makes Eye Contact
  9. Informs how long procedure will take
  10. Clear Expectations
  11. State your name
  12. Is there anything else I can do?
  13. Let them know if there is a wait time
  14. Reduces anxiety
  15. Thank you for trusting us with your care.
  16. What questions do you have?
  17. Appreciation for cooperation
  18. Thank you for your time
  19. Real time vs. perceived time
  20. Positive closing
  21. How will you help?
  22. State your role
  23. Greeting
  24. Manage up your cowokers