Open body language Let them know if there is a wait time Reduces anxiety Thank you for trusting us with your care. Step- by-step Manage up your cowokers Greeting Highlight your skills Time expectation Makes Eye Contact Thank you for your time State your name Real time vs. perceived time Appreciation for cooperation Use their name Positive closing Is there anything else I can do? Informs how long procedure will take Give them a why State your role How will you help? What questions do you have? Clear Expectations Smiles Open body language Let them know if there is a wait time Reduces anxiety Thank you for trusting us with your care. Step- by-step Manage up your cowokers Greeting Highlight your skills Time expectation Makes Eye Contact Thank you for your time State your name Real time vs. perceived time Appreciation for cooperation Use their name Positive closing Is there anything else I can do? Informs how long procedure will take Give them a why State your role How will you help? What questions do you have? Clear Expectations Smiles
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Open body language
Let them know if there is a wait time
Reduces anxiety
Thank you for trusting us with your care.
Step-by-step
Manage up your cowokers
Greeting
Highlight your skills
Time expectation
Makes Eye Contact
Thank you for your time
State your name
Real time vs. perceived time
Appreciation for cooperation
Use their name
Positive closing
Is there anything else I can do?
Informs how long procedure will take
Give them a why
State your role
How will you help?
What questions do you have?
Clear Expectations
Smiles