TimeexpectationReducesanxietyLet themknow ifthere is await timeSmilesMakesEyeContactWhatquestionsdo youhave?Thank youfor trustingus withyour care.GreetingStateyourroleClearExpectationsThankyou foryour timePositiveclosingInformshow longprocedurewill takeIs thereanythingelse I cando?Real timevs.perceivedtimeHowwill youhelp?Manageup yourcowokersUsetheirnameStep-by-stepOpenbodylanguageHighlightyourskillsGivethem awhyAppreciationforcooperationStateyournameTimeexpectationReducesanxietyLet themknow ifthere is await timeSmilesMakesEyeContactWhatquestionsdo youhave?Thank youfor trustingus withyour care.GreetingStateyourroleClearExpectationsThankyou foryour timePositiveclosingInformshow longprocedurewill takeIs thereanythingelse I cando?Real timevs.perceivedtimeHowwill youhelp?Manageup yourcowokersUsetheirnameStep-by-stepOpenbodylanguageHighlightyourskillsGivethem awhyAppreciationforcooperationStateyourname

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
D
2
E
3
D
4
A
5
A
6
E
7
T
8
A
9
I
10
E
11
T
12
T
13
D
14
T
15
D
16
I
17
I
18
A
19
E
20
A
21
I
22
E
23
T
24
I
  1. D-Time expectation
  2. E-Reduces anxiety
  3. D-Let them know if there is a wait time
  4. A-Smiles
  5. A-Makes Eye Contact
  6. E-What questions do you have?
  7. T-Thank you for trusting us with your care.
  8. A-Greeting
  9. I-State your role
  10. E-Clear Expectations
  11. T-Thank you for your time
  12. T-Positive closing
  13. D-Informs how long procedure will take
  14. T-Is there anything else I can do?
  15. D-Real time vs. perceived time
  16. I-How will you help?
  17. I-Manage up your cowokers
  18. A-Use their name
  19. E-Step-by-step
  20. A-Open body language
  21. I-Highlight your skills
  22. E-Give them a why
  23. T-Appreciation for cooperation
  24. I-State your name