Greeting How will you help? Give them a why Reduces anxiety Is there anything else I can do? State your role What questions do you have? Real time vs. perceived time Open body language Time expectation Use their name State your name Positive closing Thank you for your time Highlight your skills Informs how long procedure will take Appreciation for cooperation Smiles Thank you for trusting us with your care. Let them know if there is a wait time Manage up your cowokers Makes Eye Contact Clear Expectations Step- by-step Greeting How will you help? Give them a why Reduces anxiety Is there anything else I can do? State your role What questions do you have? Real time vs. perceived time Open body language Time expectation Use their name State your name Positive closing Thank you for your time Highlight your skills Informs how long procedure will take Appreciation for cooperation Smiles Thank you for trusting us with your care. Let them know if there is a wait time Manage up your cowokers Makes Eye Contact Clear Expectations Step- by-step
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
A-Greeting
I-How will you help?
E-Give them a why
E-Reduces anxiety
T-Is there anything else I can do?
I-State your role
E-What questions do you have?
D-Real time vs. perceived time
A-Open body language
D-Time expectation
A-Use their name
I-State your name
T-Positive closing
T-Thank you for your time
I-Highlight your skills
D-Informs how long procedure will take
T-Appreciation for cooperation
A-Smiles
T-Thank you for trusting us with your care.
D-Let them know if there is a wait time
I-Manage up your cowokers
A-Makes Eye Contact
E-Clear Expectations
E-Step-by-step