Give them a why Open body language Positive closing Highlight your skills Let them know if there is a wait time Real time vs. perceived time Use their name Appreciation for cooperation Informs how long procedure will take Clear Expectations State your name Smiles Is there anything else I can do? Makes Eye Contact Manage up your cowokers Thank you for your time What questions do you have? How will you help? Thank you for trusting us with your care. State your role Time expectation Greeting Reduces anxiety Step- by-step Give them a why Open body language Positive closing Highlight your skills Let them know if there is a wait time Real time vs. perceived time Use their name Appreciation for cooperation Informs how long procedure will take Clear Expectations State your name Smiles Is there anything else I can do? Makes Eye Contact Manage up your cowokers Thank you for your time What questions do you have? How will you help? Thank you for trusting us with your care. State your role Time expectation Greeting Reduces anxiety Step- by-step
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
E-Give them a why
A-Open body language
T-Positive closing
I-Highlight your skills
D-Let them know if there is a wait time
D-Real time vs. perceived time
A-Use their name
T-Appreciation for cooperation
D-Informs how long procedure will take
E-Clear Expectations
I-State your name
A-Smiles
T-Is there anything else I can do?
A-Makes Eye Contact
I-Manage up your cowokers
T-Thank you for your time
E-What questions do you have?
I-How will you help?
T-Thank you for trusting us with your care.
I-State your role
D-Time expectation
A-Greeting
E-Reduces anxiety
E-Step-by-step