Use their name How will you help? Is there anything else I can do? State your role Open body language Let them know if there is a wait time Manage up your cowokers Clear Expectations Real time vs. perceived time Highlight your skills What questions do you have? Positive closing Time expectation State your name Appreciation for cooperation Reduces anxiety Makes Eye Contact Give them a why Thank you for your time Informs how long procedure will take Greeting Smiles Thank you for trusting us with your care. Step- by-step Use their name How will you help? Is there anything else I can do? State your role Open body language Let them know if there is a wait time Manage up your cowokers Clear Expectations Real time vs. perceived time Highlight your skills What questions do you have? Positive closing Time expectation State your name Appreciation for cooperation Reduces anxiety Makes Eye Contact Give them a why Thank you for your time Informs how long procedure will take Greeting Smiles Thank you for trusting us with your care. Step- by-step
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
A-Use their name
I-How will you help?
T-Is there anything else I can do?
I-State your role
A-Open body language
D-Let them know if there is a wait time
I-Manage up your cowokers
E-Clear Expectations
D-Real time vs. perceived time
I-Highlight your skills
E-What questions do you have?
T-Positive closing
D-Time expectation
I-State your name
T-Appreciation for cooperation
E-Reduces anxiety
A-Makes Eye Contact
E-Give them a why
T-Thank you for your time
D-Informs how long procedure will take
A-Greeting
A-Smiles
T-Thank you for trusting us with your care.
E-Step-by-step