Thank you for your time Is there anything else I can do? State your role Give them a why Clear Expectations What questions do you have? Manage up your cowokers Appreciation for cooperation Makes Eye Contact Reduces anxiety Use their name State your name Informs how long procedure will take Greeting Time expectation How will you help? Open body language Positive closing Smiles Let them know if there is a wait time Thank you for trusting us with your care. Highlight your skills Step- by-step Real time vs. perceived time Thank you for your time Is there anything else I can do? State your role Give them a why Clear Expectations What questions do you have? Manage up your cowokers Appreciation for cooperation Makes Eye Contact Reduces anxiety Use their name State your name Informs how long procedure will take Greeting Time expectation How will you help? Open body language Positive closing Smiles Let them know if there is a wait time Thank you for trusting us with your care. Highlight your skills Step- by-step Real time vs. perceived time
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
T-Thank you for your time
T-Is there anything else I can do?
I-State your role
E-Give them a why
E-Clear Expectations
E-What questions do you have?
I-Manage up your cowokers
T-Appreciation for cooperation
A-Makes Eye Contact
E-Reduces anxiety
A-Use their name
I-State your name
D-Informs how long procedure will take
A-Greeting
D-Time expectation
I-How will you help?
A-Open body language
T-Positive closing
A-Smiles
D-Let them know if there is a wait time
T-Thank you for trusting us with your care.
I-Highlight your skills
E-Step-by-step
D-Real time vs. perceived time