What questions do you have? Smiles Thank you for trusting us with your care. Time expectation Manage up your cowokers Thank you for your time Real time vs. perceived time Makes Eye Contact Appreciation for cooperation Greeting Is there anything else I can do? State your role Let them know if there is a wait time Highlight your skills Positive closing Open body language Informs how long procedure will take State your name Clear Expectations How will you help? Give them a why Use their name Reduces anxiety Step- by-step What questions do you have? Smiles Thank you for trusting us with your care. Time expectation Manage up your cowokers Thank you for your time Real time vs. perceived time Makes Eye Contact Appreciation for cooperation Greeting Is there anything else I can do? State your role Let them know if there is a wait time Highlight your skills Positive closing Open body language Informs how long procedure will take State your name Clear Expectations How will you help? Give them a why Use their name Reduces anxiety Step- by-step
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
E-What questions do you have?
A-Smiles
T-Thank you for trusting us with your care.
D-Time expectation
I-Manage up your cowokers
T-Thank you for your time
D-Real time vs. perceived time
A-Makes Eye Contact
T-Appreciation for cooperation
A-Greeting
T-Is there anything else I can do?
I-State your role
D-Let them know if there is a wait time
I-Highlight your skills
T-Positive closing
A-Open body language
D-Informs how long procedure will take
I-State your name
E-Clear Expectations
I-How will you help?
E-Give them a why
A-Use their name
E-Reduces anxiety
E-Step-by-step