Let them know if there is a wait time Appreciation for cooperation Manage up your cowokers Use their name Makes Eye Contact Is there anything else I can do? Thank you for trusting us with your care. State your name Greeting Give them a why Open body language How will you help? Informs how long procedure will take Smiles Clear Expectations Real time vs. perceived time Positive closing Step- by-step State your role Highlight your skills Thank you for your time What questions do you have? Time expectation Reduces anxiety Let them know if there is a wait time Appreciation for cooperation Manage up your cowokers Use their name Makes Eye Contact Is there anything else I can do? Thank you for trusting us with your care. State your name Greeting Give them a why Open body language How will you help? Informs how long procedure will take Smiles Clear Expectations Real time vs. perceived time Positive closing Step- by-step State your role Highlight your skills Thank you for your time What questions do you have? Time expectation Reduces anxiety
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
D-Let them know if there is a wait time
T-Appreciation for cooperation
I-Manage up your cowokers
A-Use their name
A-Makes Eye Contact
T-Is there anything else I can do?
T-Thank you for trusting us with your care.
I-State your name
A-Greeting
E-Give them a why
A-Open body language
I-How will you help?
D-Informs how long procedure will take
A-Smiles
E-Clear Expectations
D-Real time vs. perceived time
T-Positive closing
E-Step-by-step
I-State your role
I-Highlight your skills
T-Thank you for your time
E-What questions do you have?
D-Time expectation
E-Reduces anxiety