Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You hit EVERY point on your script
2. You got a patient to the VM instead of them calling back
3. got hung up on/ yelled at
4. Screenpop didn't work
5. You double booked over a clean and check
6. Transferred to an office
7. You are wearing black socks
8. Patient got you to smile/laugh on the call (for real)
9. Had to ask for help on your call
10. Finished a call with no follow up
11. You offered Telehear
12. Pushed for an appt and got it
13. Only got up from your desk on break
14. Took 50 calls by your lunch time
15. Scheduled a back to back
16. Patient said they left a voicemail
17. no "ums" in your call
18. Couldn't find an appt for more than 4 days
19. Set a 3rd party appt
20. Set a 72 hour appt
21. You talked to your neighbor at least once today
22. Got a call from a Direct Mailer
23. Started out the day with 1 snack on your desk
24. Rescheduled an appt instead of just cancelling