Resolve anissue with aclient whocannot log inTalk a clientthrough gettingtheir membershipnumber on screenfrom ROLBRegister aclient for theBarclays appUse theerror codeassist toolConvert 2client's tomobilePINsentry in1 daySuccessfullyregister 3client's forthe app in 1dayRegister aclient for theBarclays appResolve anissue with aclient whocannot loginto ROLBComplete the"Digital ProblemSolving" digitalimmersionmoduleUse the digitaldemos to guidea client througha digitalplatformRead throughthe rapidresponseMyKMS PageUse thePinView optionin UCA to allowclient to viewtheir pinSpeedyonboard aHong Kongclient (Barclaysapp & ROLB)Use the digitaldemos to guidea client througha digitalplatformResolve "Anerror whengenerating regcode" andprovide clientwith reg codeEscalate anissue to rapidresponse usingthe clientsupport formmethodResolve anissue with aclient whocannot log inTalk a clientthrough gettingtheir membershipnumber on screenfrom ROLBRegister aclient for theBarclays appUse theerror codeassist toolConvert 2client's tomobilePINsentry in1 daySuccessfullyregister 3client's forthe app in 1dayRegister aclient for theBarclays appResolve anissue with aclient whocannot loginto ROLBComplete the"Digital ProblemSolving" digitalimmersionmoduleUse the digitaldemos to guidea client througha digitalplatformRead throughthe rapidresponseMyKMS PageUse thePinView optionin UCA to allowclient to viewtheir pinSpeedyonboard aHong Kongclient (Barclaysapp & ROLB)Use the digitaldemos to guidea client througha digitalplatformResolve "Anerror whengenerating regcode" andprovide clientwith reg codeEscalate anissue to rapidresponse usingthe clientsupport formmethod

Big Brother Digital Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve an issue with a client who cannot log in
  2. Talk a client through getting their membership number on screen from ROLB
  3. Register a client for the Barclays app
  4. Use the error code assist tool
  5. Convert 2 client's to mobile PINsentry in 1 day
  6. Successfully register 3 client's for the app in 1 day
  7. Register a client for the Barclays app
  8. Resolve an issue with a client who cannot log into ROLB
  9. Complete the "Digital Problem Solving" digital immersion module
  10. Use the digital demos to guide a client through a digital platform
  11. Read through the rapid response MyKMS Page
  12. Use the PinView option in UCA to allow client to view their pin
  13. Speedy onboard a Hong Kong client (Barclays app & ROLB)
  14. Use the digital demos to guide a client through a digital platform
  15. Resolve "An error when generating reg code" and provide client with reg code
  16. Escalate an issue to rapid response using the client support form method