Complete the"Digital ProblemSolving" digitalimmersionmoduleResolve anissue with aclient whocannot log inRead throughthe rapidresponseMyKMS PageRegister aclient for theBarclays appSuccessfullyregister 3client's forthe app in 1dayRegister aclient for theBarclays appEscalate anissue to rapidresponse usingthe clientsupport formmethodUse theerror codeassist toolSpeedyonboard aHong Kongclient (Barclaysapp & ROLB)Resolve anissue with aclient whocannot loginto ROLBUse the digitaldemos to guidea client througha digitalplatformResolve "Anerror whengenerating regcode" andprovide clientwith reg codeConvert 2client's tomobilePINsentry in1 dayTalk a clientthrough gettingtheir membershipnumber on screenfrom ROLBUse the digitaldemos to guidea client througha digitalplatformUse thePinView optionin UCA to allowclient to viewtheir pinComplete the"Digital ProblemSolving" digitalimmersionmoduleResolve anissue with aclient whocannot log inRead throughthe rapidresponseMyKMS PageRegister aclient for theBarclays appSuccessfullyregister 3client's forthe app in 1dayRegister aclient for theBarclays appEscalate anissue to rapidresponse usingthe clientsupport formmethodUse theerror codeassist toolSpeedyonboard aHong Kongclient (Barclaysapp & ROLB)Resolve anissue with aclient whocannot loginto ROLBUse the digitaldemos to guidea client througha digitalplatformResolve "Anerror whengenerating regcode" andprovide clientwith reg codeConvert 2client's tomobilePINsentry in1 dayTalk a clientthrough gettingtheir membershipnumber on screenfrom ROLBUse the digitaldemos to guidea client througha digitalplatformUse thePinView optionin UCA to allowclient to viewtheir pin

Big Brother Digital Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete the "Digital Problem Solving" digital immersion module
  2. Resolve an issue with a client who cannot log in
  3. Read through the rapid response MyKMS Page
  4. Register a client for the Barclays app
  5. Successfully register 3 client's for the app in 1 day
  6. Register a client for the Barclays app
  7. Escalate an issue to rapid response using the client support form method
  8. Use the error code assist tool
  9. Speedy onboard a Hong Kong client (Barclays app & ROLB)
  10. Resolve an issue with a client who cannot log into ROLB
  11. Use the digital demos to guide a client through a digital platform
  12. Resolve "An error when generating reg code" and provide client with reg code
  13. Convert 2 client's to mobile PINsentry in 1 day
  14. Talk a client through getting their membership number on screen from ROLB
  15. Use the digital demos to guide a client through a digital platform
  16. Use the PinView option in UCA to allow client to view their pin