Talk a clientthrough gettingtheir membershipnumber on screenfrom ROLBResolve anissue with aclient whocannot loginto ROLBRegister aclient for theBarclays appRead throughthe rapidresponseMyKMS PageUse the digitaldemos to guidea client througha digitalplatformUse thePinView optionin UCA to allowclient to viewtheir pinResolve "Anerror whengenerating regcode" andprovide clientwith reg codeComplete the"Digital ProblemSolving" digitalimmersionmoduleSpeedyonboard aHong Kongclient (Barclaysapp & ROLB)Use the digitaldemos to guidea client througha digitalplatformEscalate anissue to rapidresponse usingthe clientsupport formmethodUse theerror codeassist toolRegister aclient for theBarclays appConvert 2client's tomobilePINsentry in1 dayResolve anissue with aclient whocannot log inSuccessfullyregister 3client's forthe app in 1dayTalk a clientthrough gettingtheir membershipnumber on screenfrom ROLBResolve anissue with aclient whocannot loginto ROLBRegister aclient for theBarclays appRead throughthe rapidresponseMyKMS PageUse the digitaldemos to guidea client througha digitalplatformUse thePinView optionin UCA to allowclient to viewtheir pinResolve "Anerror whengenerating regcode" andprovide clientwith reg codeComplete the"Digital ProblemSolving" digitalimmersionmoduleSpeedyonboard aHong Kongclient (Barclaysapp & ROLB)Use the digitaldemos to guidea client througha digitalplatformEscalate anissue to rapidresponse usingthe clientsupport formmethodUse theerror codeassist toolRegister aclient for theBarclays appConvert 2client's tomobilePINsentry in1 dayResolve anissue with aclient whocannot log inSuccessfullyregister 3client's forthe app in 1day

Big Brother Digital Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk a client through getting their membership number on screen from ROLB
  2. Resolve an issue with a client who cannot log into ROLB
  3. Register a client for the Barclays app
  4. Read through the rapid response MyKMS Page
  5. Use the digital demos to guide a client through a digital platform
  6. Use the PinView option in UCA to allow client to view their pin
  7. Resolve "An error when generating reg code" and provide client with reg code
  8. Complete the "Digital Problem Solving" digital immersion module
  9. Speedy onboard a Hong Kong client (Barclays app & ROLB)
  10. Use the digital demos to guide a client through a digital platform
  11. Escalate an issue to rapid response using the client support form method
  12. Use the error code assist tool
  13. Register a client for the Barclays app
  14. Convert 2 client's to mobile PINsentry in 1 day
  15. Resolve an issue with a client who cannot log in
  16. Successfully register 3 client's for the app in 1 day