Send AThank YouCard/ Thankyou LetterChannelto GRP1stContactwithin 24hoursPromotorSurveyVIPCShare a BestPractice orTip with yourteamChannelto TLEUseMOI1stContactwithin 24hoursECSSend AThank YouCard/ Thankyou LetterChannelto PhotoAppTouchPointCallFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Send aPropsCard to apeerSetupa rentalSend AThank YouCard/ Thankyou LetterVIPCUpdate an Insuredaboutsuit/representationTouchPointCallUseMOIFollowUp CallSend aClosureLetter tothe insuredNominate ACo-workerfor PassionforExcellenceSend AThank YouCard/ Thankyou LetterChannelto GRP1stContactwithin 24hoursPromotorSurveyVIPCShare a BestPractice orTip with yourteamChannelto TLEUseMOI1stContactwithin 24hoursECSSend AThank YouCard/ Thankyou LetterChannelto PhotoAppTouchPointCallFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Send aPropsCard to apeerSetupa rentalSend AThank YouCard/ Thankyou LetterVIPCUpdate an Insuredaboutsuit/representationTouchPointCallUseMOIFollowUp CallSend aClosureLetter tothe insuredNominate ACo-workerfor PassionforExcellence

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Send A Thank You Card/ Thank you Letter
  2. Channel to GRP
  3. 1st Contact within 24 hours
  4. Promotor Survey
  5. VIPC
  6. Share a Best Practice or Tip with your team
  7. Channel to TLE
  8. Use MOI
  9. 1st Contact within 24 hours
  10. ECS
  11. Send A Thank You Card/ Thank you Letter
  12. Channel to Photo App
  13. Touch Point Call
  14. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  15. Send a Props Card to a peer
  16. Setup a rental
  17. Send A Thank You Card/ Thank you Letter
  18. VIPC
  19. Update an Insured about suit/representation
  20. Touch Point Call
  21. Use MOI
  22. Follow Up Call
  23. Send a Closure Letter to the insured
  24. Nominate A Co-worker for Passion for Excellence