Send aClosureLetter tothe insuredSend AThank YouCard/ Thankyou LetterFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)TouchPointCallChannelto PhotoAppSend aPropsCard to apeerChannelto TLETouchPointCallVIPC1stContactwithin 24hoursNominate ACo-workerfor PassionforExcellenceShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterUpdate an Insuredaboutsuit/representationSend AThank YouCard/ Thankyou LetterECSSetupa rentalFollowUp CallUseMOIChannelto GRPUseMOI1stContactwithin 24hoursPromotorSurveyVIPCSend aClosureLetter tothe insuredSend AThank YouCard/ Thankyou LetterFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)TouchPointCallChannelto PhotoAppSend aPropsCard to apeerChannelto TLETouchPointCallVIPC1stContactwithin 24hoursNominate ACo-workerfor PassionforExcellenceShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterUpdate an Insuredaboutsuit/representationSend AThank YouCard/ Thankyou LetterECSSetupa rentalFollowUp CallUseMOIChannelto GRPUseMOI1stContactwithin 24hoursPromotorSurveyVIPC

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a Closure Letter to the insured
  2. Send A Thank You Card/ Thank you Letter
  3. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  4. Touch Point Call
  5. Channel to Photo App
  6. Send a Props Card to a peer
  7. Channel to TLE
  8. Touch Point Call
  9. VIPC
  10. 1st Contact within 24 hours
  11. Nominate A Co-worker for Passion for Excellence
  12. Share a Best Practice or Tip with your team
  13. Send A Thank You Card/ Thank you Letter
  14. Update an Insured about suit/representation
  15. Send A Thank You Card/ Thank you Letter
  16. ECS
  17. Setup a rental
  18. Follow Up Call
  19. Use MOI
  20. Channel to GRP
  21. Use MOI
  22. 1st Contact within 24 hours
  23. Promotor Survey
  24. VIPC