Send aClosureLetter tothe insuredShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterTouchPointCallChannelto TLETouchPointCallSend AThank YouCard/ Thankyou LetterECSSetupa rentalVIPC1stContactwithin 24hoursChannelto PhotoAppUseMOISend AThank YouCard/ Thankyou LetterSend aPropsCard to apeerNominate ACo-workerfor PassionforExcellenceVIPCChannelto GRPFollowUp Call1stContactwithin 24hoursFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)PromotorSurveyUseMOIUpdate an Insuredaboutsuit/representationSend aClosureLetter tothe insuredShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterTouchPointCallChannelto TLETouchPointCallSend AThank YouCard/ Thankyou LetterECSSetupa rentalVIPC1stContactwithin 24hoursChannelto PhotoAppUseMOISend AThank YouCard/ Thankyou LetterSend aPropsCard to apeerNominate ACo-workerfor PassionforExcellenceVIPCChannelto GRPFollowUp Call1stContactwithin 24hoursFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)PromotorSurveyUseMOIUpdate an Insuredaboutsuit/representation

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a Closure Letter to the insured
  2. Share a Best Practice or Tip with your team
  3. Send A Thank You Card/ Thank you Letter
  4. Touch Point Call
  5. Channel to TLE
  6. Touch Point Call
  7. Send A Thank You Card/ Thank you Letter
  8. ECS
  9. Setup a rental
  10. VIPC
  11. 1st Contact within 24 hours
  12. Channel to Photo App
  13. Use MOI
  14. Send A Thank You Card/ Thank you Letter
  15. Send a Props Card to a peer
  16. Nominate A Co-worker for Passion for Excellence
  17. VIPC
  18. Channel to GRP
  19. Follow Up Call
  20. 1st Contact within 24 hours
  21. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  22. Promotor Survey
  23. Use MOI
  24. Update an Insured about suit/representation