1stContactwithin 24hoursChannelto PhotoAppFollowUp CallUseMOITouchPointCallVIPCSend AThank YouCard/ Thankyou LetterShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterECSSend aClosureLetter tothe insuredSend aPropsCard to apeerFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)TouchPointCallUseMOIVIPCPromotorSurveySetupa rentalChannelto TLENominate ACo-workerfor PassionforExcellenceUpdate an Insuredaboutsuit/representation1stContactwithin 24hoursChannelto GRP1stContactwithin 24hoursChannelto PhotoAppFollowUp CallUseMOITouchPointCallVIPCSend AThank YouCard/ Thankyou LetterShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterECSSend aClosureLetter tothe insuredSend aPropsCard to apeerFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)TouchPointCallUseMOIVIPCPromotorSurveySetupa rentalChannelto TLENominate ACo-workerfor PassionforExcellenceUpdate an Insuredaboutsuit/representation1stContactwithin 24hoursChannelto GRP

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1st Contact within 24 hours
  2. Channel to Photo App
  3. Follow Up Call
  4. Use MOI
  5. Touch Point Call
  6. VIPC
  7. Send A Thank You Card/ Thank you Letter
  8. Share a Best Practice or Tip with your team
  9. Send A Thank You Card/ Thank you Letter
  10. Send A Thank You Card/ Thank you Letter
  11. ECS
  12. Send a Closure Letter to the insured
  13. Send a Props Card to a peer
  14. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  15. Touch Point Call
  16. Use MOI
  17. VIPC
  18. Promotor Survey
  19. Setup a rental
  20. Channel to TLE
  21. Nominate A Co-worker for Passion for Excellence
  22. Update an Insured about suit/representation
  23. 1st Contact within 24 hours
  24. Channel to GRP