VIPCChannelto TLEChannelto GRPNominate ACo-workerfor PassionforExcellenceChannelto PhotoAppSend aPropsCard to apeerFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Send AThank YouCard/ Thankyou LetterPromotorSurvey1stContactwithin 24hoursUseMOIECSSend aClosureLetter tothe insuredShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterTouchPointCallFollowUp CallVIPCUseMOITouchPointCallUpdate an Insuredaboutsuit/representationSend AThank YouCard/ Thankyou LetterSetupa rental1stContactwithin 24hoursVIPCChannelto TLEChannelto GRPNominate ACo-workerfor PassionforExcellenceChannelto PhotoAppSend aPropsCard to apeerFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Send AThank YouCard/ Thankyou LetterPromotorSurvey1stContactwithin 24hoursUseMOIECSSend aClosureLetter tothe insuredShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterTouchPointCallFollowUp CallVIPCUseMOITouchPointCallUpdate an Insuredaboutsuit/representationSend AThank YouCard/ Thankyou LetterSetupa rental1stContactwithin 24hours

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VIPC
  2. Channel to TLE
  3. Channel to GRP
  4. Nominate A Co-worker for Passion for Excellence
  5. Channel to Photo App
  6. Send a Props Card to a peer
  7. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  8. Send A Thank You Card/ Thank you Letter
  9. Promotor Survey
  10. 1st Contact within 24 hours
  11. Use MOI
  12. ECS
  13. Send a Closure Letter to the insured
  14. Share a Best Practice or Tip with your team
  15. Send A Thank You Card/ Thank you Letter
  16. Touch Point Call
  17. Follow Up Call
  18. VIPC
  19. Use MOI
  20. Touch Point Call
  21. Update an Insured about suit/representation
  22. Send A Thank You Card/ Thank you Letter
  23. Setup a rental
  24. 1st Contact within 24 hours