VIPCChannelto GRPECSSend AThank YouCard/ Thankyou LetterFollowUp CallSend aPropsCard to apeerUseMOIUpdate an Insuredaboutsuit/representationChannelto TLE1stContactwithin 24hoursTouchPointCallPromotorSurveySetupa rentalShare a BestPractice orTip with yourteamUseMOIVIPCTouchPointCallSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Send aClosureLetter tothe insuredNominate ACo-workerfor PassionforExcellence1stContactwithin 24hoursChannelto PhotoAppVIPCChannelto GRPECSSend AThank YouCard/ Thankyou LetterFollowUp CallSend aPropsCard to apeerUseMOIUpdate an Insuredaboutsuit/representationChannelto TLE1stContactwithin 24hoursTouchPointCallPromotorSurveySetupa rentalShare a BestPractice orTip with yourteamUseMOIVIPCTouchPointCallSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Send aClosureLetter tothe insuredNominate ACo-workerfor PassionforExcellence1stContactwithin 24hoursChannelto PhotoApp

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VIPC
  2. Channel to GRP
  3. ECS
  4. Send A Thank You Card/ Thank you Letter
  5. Follow Up Call
  6. Send a Props Card to a peer
  7. Use MOI
  8. Update an Insured about suit/representation
  9. Channel to TLE
  10. 1st Contact within 24 hours
  11. Touch Point Call
  12. Promotor Survey
  13. Setup a rental
  14. Share a Best Practice or Tip with your team
  15. Use MOI
  16. VIPC
  17. Touch Point Call
  18. Send A Thank You Card/ Thank you Letter
  19. Send A Thank You Card/ Thank you Letter
  20. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  21. Send a Closure Letter to the insured
  22. Nominate A Co-worker for Passion for Excellence
  23. 1st Contact within 24 hours
  24. Channel to Photo App