TouchPointCallUseMOI1stContactwithin 24hours1stContactwithin 24hoursVIPCFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Channelto TLESend aPropsCard to apeerVIPCSetupa rentalECSSend AThank YouCard/ Thankyou LetterChannelto GRPPromotorSurveyShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterTouchPointCallChannelto PhotoAppFollowUp CallUpdate an Insuredaboutsuit/representationUseMOISend aClosureLetter tothe insuredNominate ACo-workerfor PassionforExcellenceTouchPointCallUseMOI1stContactwithin 24hours1stContactwithin 24hoursVIPCFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Channelto TLESend aPropsCard to apeerVIPCSetupa rentalECSSend AThank YouCard/ Thankyou LetterChannelto GRPPromotorSurveyShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterTouchPointCallChannelto PhotoAppFollowUp CallUpdate an Insuredaboutsuit/representationUseMOISend aClosureLetter tothe insuredNominate ACo-workerfor PassionforExcellence

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Touch Point Call
  2. Use MOI
  3. 1st Contact within 24 hours
  4. 1st Contact within 24 hours
  5. VIPC
  6. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  7. Channel to TLE
  8. Send a Props Card to a peer
  9. VIPC
  10. Setup a rental
  11. ECS
  12. Send A Thank You Card/ Thank you Letter
  13. Channel to GRP
  14. Promotor Survey
  15. Share a Best Practice or Tip with your team
  16. Send A Thank You Card/ Thank you Letter
  17. Send A Thank You Card/ Thank you Letter
  18. Touch Point Call
  19. Channel to Photo App
  20. Follow Up Call
  21. Update an Insured about suit/representation
  22. Use MOI
  23. Send a Closure Letter to the insured
  24. Nominate A Co-worker for Passion for Excellence