Update an Insuredaboutsuit/representationFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)TouchPointCall1stContactwithin 24hoursShare a BestPractice orTip with yourteamUseMOISetupa rentalSend AThank YouCard/ Thankyou LetterVIPCSend aPropsCard to apeerUseMOIECSChannelto GRPNominate ACo-workerfor PassionforExcellenceChannelto PhotoAppFollowUp Call1stContactwithin 24hoursSend AThank YouCard/ Thankyou LetterChannelto TLESend aClosureLetter tothe insuredSend AThank YouCard/ Thankyou LetterVIPCTouchPointCallPromotorSurveyUpdate an Insuredaboutsuit/representationFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)TouchPointCall1stContactwithin 24hoursShare a BestPractice orTip with yourteamUseMOISetupa rentalSend AThank YouCard/ Thankyou LetterVIPCSend aPropsCard to apeerUseMOIECSChannelto GRPNominate ACo-workerfor PassionforExcellenceChannelto PhotoAppFollowUp Call1stContactwithin 24hoursSend AThank YouCard/ Thankyou LetterChannelto TLESend aClosureLetter tothe insuredSend AThank YouCard/ Thankyou LetterVIPCTouchPointCallPromotorSurvey

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update an Insured about suit/representation
  2. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  3. Touch Point Call
  4. 1st Contact within 24 hours
  5. Share a Best Practice or Tip with your team
  6. Use MOI
  7. Setup a rental
  8. Send A Thank You Card/ Thank you Letter
  9. VIPC
  10. Send a Props Card to a peer
  11. Use MOI
  12. ECS
  13. Channel to GRP
  14. Nominate A Co-worker for Passion for Excellence
  15. Channel to Photo App
  16. Follow Up Call
  17. 1st Contact within 24 hours
  18. Send A Thank You Card/ Thank you Letter
  19. Channel to TLE
  20. Send a Closure Letter to the insured
  21. Send A Thank You Card/ Thank you Letter
  22. VIPC
  23. Touch Point Call
  24. Promotor Survey