VIPCFollowUp CallChannelto GRPSend aPropsCard to apeerChannelto PhotoAppPromotorSurveyTouchPointCallNominate ACo-workerfor PassionforExcellenceFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Send AThank YouCard/ Thankyou LetterSetupa rental1stContactwithin 24hoursSend AThank YouCard/ Thankyou LetterTouchPointCallECSUseMOIChannelto TLESend aClosureLetter tothe insuredSend AThank YouCard/ Thankyou Letter1stContactwithin 24hoursUpdate an Insuredaboutsuit/representationShare a BestPractice orTip with yourteamUseMOIVIPCVIPCFollowUp CallChannelto GRPSend aPropsCard to apeerChannelto PhotoAppPromotorSurveyTouchPointCallNominate ACo-workerfor PassionforExcellenceFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Send AThank YouCard/ Thankyou LetterSetupa rental1stContactwithin 24hoursSend AThank YouCard/ Thankyou LetterTouchPointCallECSUseMOIChannelto TLESend aClosureLetter tothe insuredSend AThank YouCard/ Thankyou Letter1stContactwithin 24hoursUpdate an Insuredaboutsuit/representationShare a BestPractice orTip with yourteamUseMOIVIPC

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VIPC
  2. Follow Up Call
  3. Channel to GRP
  4. Send a Props Card to a peer
  5. Channel to Photo App
  6. Promotor Survey
  7. Touch Point Call
  8. Nominate A Co-worker for Passion for Excellence
  9. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  10. Send A Thank You Card/ Thank you Letter
  11. Setup a rental
  12. 1st Contact within 24 hours
  13. Send A Thank You Card/ Thank you Letter
  14. Touch Point Call
  15. ECS
  16. Use MOI
  17. Channel to TLE
  18. Send a Closure Letter to the insured
  19. Send A Thank You Card/ Thank you Letter
  20. 1st Contact within 24 hours
  21. Update an Insured about suit/representation
  22. Share a Best Practice or Tip with your team
  23. Use MOI
  24. VIPC