Send AThank YouCard/ Thankyou LetterECSChannelto TLESetupa rentalTouchPointCall1stContactwithin 24hoursVIPCPromotorSurveyChannelto PhotoAppChannelto GRPUseMOISend aClosureLetter tothe insuredSend AThank YouCard/ Thankyou LetterSend aPropsCard to apeerShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterTouchPointCall1stContactwithin 24hoursFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Nominate ACo-workerfor PassionforExcellenceVIPCUpdate an Insuredaboutsuit/representationFollowUp CallUseMOISend AThank YouCard/ Thankyou LetterECSChannelto TLESetupa rentalTouchPointCall1stContactwithin 24hoursVIPCPromotorSurveyChannelto PhotoAppChannelto GRPUseMOISend aClosureLetter tothe insuredSend AThank YouCard/ Thankyou LetterSend aPropsCard to apeerShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterTouchPointCall1stContactwithin 24hoursFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Nominate ACo-workerfor PassionforExcellenceVIPCUpdate an Insuredaboutsuit/representationFollowUp CallUseMOI

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send A Thank You Card/ Thank you Letter
  2. ECS
  3. Channel to TLE
  4. Setup a rental
  5. Touch Point Call
  6. 1st Contact within 24 hours
  7. VIPC
  8. Promotor Survey
  9. Channel to Photo App
  10. Channel to GRP
  11. Use MOI
  12. Send a Closure Letter to the insured
  13. Send A Thank You Card/ Thank you Letter
  14. Send a Props Card to a peer
  15. Share a Best Practice or Tip with your team
  16. Send A Thank You Card/ Thank you Letter
  17. Touch Point Call
  18. 1st Contact within 24 hours
  19. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  20. Nominate A Co-worker for Passion for Excellence
  21. VIPC
  22. Update an Insured about suit/representation
  23. Follow Up Call
  24. Use MOI