Channelto PhotoApp1stContactwithin 24hoursChannelto TLESend AThank YouCard/ Thankyou LetterTouchPointCallTouchPointCall1stContactwithin 24hoursUseMOIChannelto GRPPromotorSurveyVIPCUseMOISend AThank YouCard/ Thankyou LetterSend aPropsCard to apeerFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Nominate ACo-workerfor PassionforExcellenceUpdate an Insuredaboutsuit/representationSetupa rentalSend aClosureLetter tothe insuredSend AThank YouCard/ Thankyou LetterShare a BestPractice orTip with yourteamFollowUp CallECSVIPCChannelto PhotoApp1stContactwithin 24hoursChannelto TLESend AThank YouCard/ Thankyou LetterTouchPointCallTouchPointCall1stContactwithin 24hoursUseMOIChannelto GRPPromotorSurveyVIPCUseMOISend AThank YouCard/ Thankyou LetterSend aPropsCard to apeerFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Nominate ACo-workerfor PassionforExcellenceUpdate an Insuredaboutsuit/representationSetupa rentalSend aClosureLetter tothe insuredSend AThank YouCard/ Thankyou LetterShare a BestPractice orTip with yourteamFollowUp CallECSVIPC

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Channel to Photo App
  2. 1st Contact within 24 hours
  3. Channel to TLE
  4. Send A Thank You Card/ Thank you Letter
  5. Touch Point Call
  6. Touch Point Call
  7. 1st Contact within 24 hours
  8. Use MOI
  9. Channel to GRP
  10. Promotor Survey
  11. VIPC
  12. Use MOI
  13. Send A Thank You Card/ Thank you Letter
  14. Send a Props Card to a peer
  15. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  16. Nominate A Co-worker for Passion for Excellence
  17. Update an Insured about suit/representation
  18. Setup a rental
  19. Send a Closure Letter to the insured
  20. Send A Thank You Card/ Thank you Letter
  21. Share a Best Practice or Tip with your team
  22. Follow Up Call
  23. ECS
  24. VIPC