Setupa rentalUseMOIUpdate an Insuredaboutsuit/representationFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Share a BestPractice orTip with yourteam1stContactwithin 24hoursECS1stContactwithin 24hoursChannelto GRPSend aPropsCard to apeerSend aClosureLetter tothe insuredFollowUp CallChannelto PhotoAppSend AThank YouCard/ Thankyou LetterVIPCChannelto TLEVIPCTouchPointCallPromotorSurveyTouchPointCallSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterNominate ACo-workerfor PassionforExcellenceUseMOISetupa rentalUseMOIUpdate an Insuredaboutsuit/representationFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Share a BestPractice orTip with yourteam1stContactwithin 24hoursECS1stContactwithin 24hoursChannelto GRPSend aPropsCard to apeerSend aClosureLetter tothe insuredFollowUp CallChannelto PhotoAppSend AThank YouCard/ Thankyou LetterVIPCChannelto TLEVIPCTouchPointCallPromotorSurveyTouchPointCallSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterNominate ACo-workerfor PassionforExcellenceUseMOI

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Setup a rental
  2. Use MOI
  3. Update an Insured about suit/representation
  4. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  5. Share a Best Practice or Tip with your team
  6. 1st Contact within 24 hours
  7. ECS
  8. 1st Contact within 24 hours
  9. Channel to GRP
  10. Send a Props Card to a peer
  11. Send a Closure Letter to the insured
  12. Follow Up Call
  13. Channel to Photo App
  14. Send A Thank You Card/ Thank you Letter
  15. VIPC
  16. Channel to TLE
  17. VIPC
  18. Touch Point Call
  19. Promotor Survey
  20. Touch Point Call
  21. Send A Thank You Card/ Thank you Letter
  22. Send A Thank You Card/ Thank you Letter
  23. Nominate A Co-worker for Passion for Excellence
  24. Use MOI