Update an Insuredaboutsuit/representationShare a BestPractice orTip with yourteamTouchPointCallSend AThank YouCard/ Thankyou LetterECSSend AThank YouCard/ Thankyou Letter1stContactwithin 24hoursUseMOI1stContactwithin 24hoursTouchPointCallSetupa rentalVIPCSend AThank YouCard/ Thankyou LetterUseMOIChannelto PhotoAppVIPCFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Channelto TLESend aPropsCard to apeerFollowUp CallChannelto GRPSend aClosureLetter tothe insuredPromotorSurveyNominate ACo-workerfor PassionforExcellenceUpdate an Insuredaboutsuit/representationShare a BestPractice orTip with yourteamTouchPointCallSend AThank YouCard/ Thankyou LetterECSSend AThank YouCard/ Thankyou Letter1stContactwithin 24hoursUseMOI1stContactwithin 24hoursTouchPointCallSetupa rentalVIPCSend AThank YouCard/ Thankyou LetterUseMOIChannelto PhotoAppVIPCFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Channelto TLESend aPropsCard to apeerFollowUp CallChannelto GRPSend aClosureLetter tothe insuredPromotorSurveyNominate ACo-workerfor PassionforExcellence

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update an Insured about suit/representation
  2. Share a Best Practice or Tip with your team
  3. Touch Point Call
  4. Send A Thank You Card/ Thank you Letter
  5. ECS
  6. Send A Thank You Card/ Thank you Letter
  7. 1st Contact within 24 hours
  8. Use MOI
  9. 1st Contact within 24 hours
  10. Touch Point Call
  11. Setup a rental
  12. VIPC
  13. Send A Thank You Card/ Thank you Letter
  14. Use MOI
  15. Channel to Photo App
  16. VIPC
  17. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  18. Channel to TLE
  19. Send a Props Card to a peer
  20. Follow Up Call
  21. Channel to GRP
  22. Send a Closure Letter to the insured
  23. Promotor Survey
  24. Nominate A Co-worker for Passion for Excellence