1stContactwithin 24hoursPromotorSurveySend AThank YouCard/ Thankyou LetterECSTouchPointCallSend AThank YouCard/ Thankyou LetterFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Setupa rentalUseMOIChannelto GRPUpdate an Insuredaboutsuit/representationShare a BestPractice orTip with yourteamChannelto TLENominate ACo-workerfor PassionforExcellenceVIPCUseMOISend aPropsCard to apeerSend AThank YouCard/ Thankyou LetterChannelto PhotoApp1stContactwithin 24hoursVIPCFollowUp CallSend aClosureLetter tothe insuredTouchPointCall1stContactwithin 24hoursPromotorSurveySend AThank YouCard/ Thankyou LetterECSTouchPointCallSend AThank YouCard/ Thankyou LetterFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Setupa rentalUseMOIChannelto GRPUpdate an Insuredaboutsuit/representationShare a BestPractice orTip with yourteamChannelto TLENominate ACo-workerfor PassionforExcellenceVIPCUseMOISend aPropsCard to apeerSend AThank YouCard/ Thankyou LetterChannelto PhotoApp1stContactwithin 24hoursVIPCFollowUp CallSend aClosureLetter tothe insuredTouchPointCall

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1st Contact within 24 hours
  2. Promotor Survey
  3. Send A Thank You Card/ Thank you Letter
  4. ECS
  5. Touch Point Call
  6. Send A Thank You Card/ Thank you Letter
  7. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  8. Setup a rental
  9. Use MOI
  10. Channel to GRP
  11. Update an Insured about suit/representation
  12. Share a Best Practice or Tip with your team
  13. Channel to TLE
  14. Nominate A Co-worker for Passion for Excellence
  15. VIPC
  16. Use MOI
  17. Send a Props Card to a peer
  18. Send A Thank You Card/ Thank you Letter
  19. Channel to Photo App
  20. 1st Contact within 24 hours
  21. VIPC
  22. Follow Up Call
  23. Send a Closure Letter to the insured
  24. Touch Point Call