UseMOITouchPointCallUpdate an Insuredaboutsuit/representationNominate ACo-workerfor PassionforExcellenceFollowUp Call1stContactwithin 24hoursChannelto GRPChannelto TLEUseMOIVIPCSend aClosureLetter tothe insuredVIPCShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterSend aPropsCard to apeerSetupa rentalECSChannelto PhotoAppTouchPointCallSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)PromotorSurvey1stContactwithin 24hoursUseMOITouchPointCallUpdate an Insuredaboutsuit/representationNominate ACo-workerfor PassionforExcellenceFollowUp Call1stContactwithin 24hoursChannelto GRPChannelto TLEUseMOIVIPCSend aClosureLetter tothe insuredVIPCShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterSend aPropsCard to apeerSetupa rentalECSChannelto PhotoAppTouchPointCallSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)PromotorSurvey1stContactwithin 24hours

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use MOI
  2. Touch Point Call
  3. Update an Insured about suit/representation
  4. Nominate A Co-worker for Passion for Excellence
  5. Follow Up Call
  6. 1st Contact within 24 hours
  7. Channel to GRP
  8. Channel to TLE
  9. Use MOI
  10. VIPC
  11. Send a Closure Letter to the insured
  12. VIPC
  13. Share a Best Practice or Tip with your team
  14. Send A Thank You Card/ Thank you Letter
  15. Send a Props Card to a peer
  16. Setup a rental
  17. ECS
  18. Channel to Photo App
  19. Touch Point Call
  20. Send A Thank You Card/ Thank you Letter
  21. Send A Thank You Card/ Thank you Letter
  22. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  23. Promotor Survey
  24. 1st Contact within 24 hours