ECSSend aClosureLetter tothe insuredPromotorSurveySetupa rentalFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Send AThank YouCard/ Thankyou LetterUseMOIShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterUseMOIVIPCChannelto TLETouchPointCallVIPCChannelto PhotoAppTouchPointCallUpdate an Insuredaboutsuit/representationChannelto GRPFollowUp CallSend aPropsCard to apeer1stContactwithin 24hoursNominate ACo-workerfor PassionforExcellence1stContactwithin 24hoursECSSend aClosureLetter tothe insuredPromotorSurveySetupa rentalFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)Send AThank YouCard/ Thankyou LetterUseMOIShare a BestPractice orTip with yourteamSend AThank YouCard/ Thankyou LetterSend AThank YouCard/ Thankyou LetterUseMOIVIPCChannelto TLETouchPointCallVIPCChannelto PhotoAppTouchPointCallUpdate an Insuredaboutsuit/representationChannelto GRPFollowUp CallSend aPropsCard to apeer1stContactwithin 24hoursNominate ACo-workerfor PassionforExcellence1stContactwithin 24hours

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ECS
  2. Send a Closure Letter to the insured
  3. Promotor Survey
  4. Setup a rental
  5. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  6. Send A Thank You Card/ Thank you Letter
  7. Use MOI
  8. Share a Best Practice or Tip with your team
  9. Send A Thank You Card/ Thank you Letter
  10. Send A Thank You Card/ Thank you Letter
  11. Use MOI
  12. VIPC
  13. Channel to TLE
  14. Touch Point Call
  15. VIPC
  16. Channel to Photo App
  17. Touch Point Call
  18. Update an Insured about suit/representation
  19. Channel to GRP
  20. Follow Up Call
  21. Send a Props Card to a peer
  22. 1st Contact within 24 hours
  23. Nominate A Co-worker for Passion for Excellence
  24. 1st Contact within 24 hours