1stContactwithin 24hoursFollowUp CallUseMOISend AThank YouCard/ Thankyou LetterShare a BestPractice orTip with yourteamFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)1stContactwithin 24hoursUseMOIChannelto TLENominate ACo-workerfor PassionforExcellenceVIPCSend aPropsCard to apeerECSPromotorSurveySetupa rentalTouchPointCallUpdate an Insuredaboutsuit/representationSend aClosureLetter tothe insuredVIPCChannelto PhotoAppSend AThank YouCard/ Thankyou LetterTouchPointCallSend AThank YouCard/ Thankyou LetterChannelto GRP1stContactwithin 24hoursFollowUp CallUseMOISend AThank YouCard/ Thankyou LetterShare a BestPractice orTip with yourteamFollow up with aspecialist for theinsured (TLS,GRP Shop,Estimator, etc..)1stContactwithin 24hoursUseMOIChannelto TLENominate ACo-workerfor PassionforExcellenceVIPCSend aPropsCard to apeerECSPromotorSurveySetupa rentalTouchPointCallUpdate an Insuredaboutsuit/representationSend aClosureLetter tothe insuredVIPCChannelto PhotoAppSend AThank YouCard/ Thankyou LetterTouchPointCallSend AThank YouCard/ Thankyou LetterChannelto GRP

Providing Excellent Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1st Contact within 24 hours
  2. Follow Up Call
  3. Use MOI
  4. Send A Thank You Card/ Thank you Letter
  5. Share a Best Practice or Tip with your team
  6. Follow up with a specialist for the insured (TLS, GRP Shop, Estimator, etc..)
  7. 1st Contact within 24 hours
  8. Use MOI
  9. Channel to TLE
  10. Nominate A Co-worker for Passion for Excellence
  11. VIPC
  12. Send a Props Card to a peer
  13. ECS
  14. Promotor Survey
  15. Setup a rental
  16. Touch Point Call
  17. Update an Insured about suit/representation
  18. Send a Closure Letter to the insured
  19. VIPC
  20. Channel to Photo App
  21. Send A Thank You Card/ Thank you Letter
  22. Touch Point Call
  23. Send A Thank You Card/ Thank you Letter
  24. Channel to GRP