AlwaysStrive for a1 ContactResolutionBeFriendlySummarizeConversationsListenandRepeatProvideas muchhelp asyou canLeaveThe FanSatisfiedPayAttentionTakeControlBePositiveandUpbeatWhen indoubtASKGo theextramileBeEmpatheticBeEfficientBeClearAlwaysStrive for a1 ContactResolutionBeFriendlySummarizeConversationsListenandRepeatProvideas muchhelp asyou canLeaveThe FanSatisfiedPayAttentionTakeControlBePositiveandUpbeatWhen indoubtASKGo theextramileBeEmpatheticBeEfficientBeClear

**Customer Service Tips** - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Always Strive for a 1 Contact Resolution
  2. Be Friendly
  3. Summarize Conversations
  4. Listen and Repeat
  5. Provide as much help as you can
  6. Leave The Fan Satisfied
  7. Pay Attention
  8. Take Control
  9. Be Positive and Upbeat
  10. When in doubt ASK
  11. Go the extra mile
  12. Be Empathetic
  13. Be Efficient
  14. Be Clear