LeaveThe FanSatisfiedBeFriendlyBeClearAlwaysStrive for a1 ContactResolutionBeEmpatheticListenandRepeatBeEfficientPayAttentionSummarizeConversationsProvideas muchhelp asyou canTakeControlBePositiveandUpbeatWhen indoubtASKGo theextramileLeaveThe FanSatisfiedBeFriendlyBeClearAlwaysStrive for a1 ContactResolutionBeEmpatheticListenandRepeatBeEfficientPayAttentionSummarizeConversationsProvideas muchhelp asyou canTakeControlBePositiveandUpbeatWhen indoubtASKGo theextramile

**Customer Service Tips** - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leave The Fan Satisfied
  2. Be Friendly
  3. Be Clear
  4. Always Strive for a 1 Contact Resolution
  5. Be Empathetic
  6. Listen and Repeat
  7. Be Efficient
  8. Pay Attention
  9. Summarize Conversations
  10. Provide as much help as you can
  11. Take Control
  12. Be Positive and Upbeat
  13. When in doubt ASK
  14. Go the extra mile