TakeControlSummarizeConversationsBeEfficientGo theextramileBeClearLeaveThe FanSatisfiedAlwaysStrive for a1 ContactResolutionBeEmpatheticPayAttentionBePositiveandUpbeatWhen indoubtASKListenandRepeatProvideas muchhelp asyou canBeFriendlyTakeControlSummarizeConversationsBeEfficientGo theextramileBeClearLeaveThe FanSatisfiedAlwaysStrive for a1 ContactResolutionBeEmpatheticPayAttentionBePositiveandUpbeatWhen indoubtASKListenandRepeatProvideas muchhelp asyou canBeFriendly

**Customer Service Tips** - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take Control
  2. Summarize Conversations
  3. Be Efficient
  4. Go the extra mile
  5. Be Clear
  6. Leave The Fan Satisfied
  7. Always Strive for a 1 Contact Resolution
  8. Be Empathetic
  9. Pay Attention
  10. Be Positive and Upbeat
  11. When in doubt ASK
  12. Listen and Repeat
  13. Provide as much help as you can
  14. Be Friendly