ListenandRepeatPayAttentionBeClearTakeControlBePositiveandUpbeatProvideas muchhelp asyou canLeaveThe FanSatisfiedSummarizeConversationsBeEmpatheticAlwaysStrive for a1 ContactResolutionBeEfficientGo theextramileBeFriendlyWhen indoubtASKListenandRepeatPayAttentionBeClearTakeControlBePositiveandUpbeatProvideas muchhelp asyou canLeaveThe FanSatisfiedSummarizeConversationsBeEmpatheticAlwaysStrive for a1 ContactResolutionBeEfficientGo theextramileBeFriendlyWhen indoubtASK

**Customer Service Tips** - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen and Repeat
  2. Pay Attention
  3. Be Clear
  4. Take Control
  5. Be Positive and Upbeat
  6. Provide as much help as you can
  7. Leave The Fan Satisfied
  8. Summarize Conversations
  9. Be Empathetic
  10. Always Strive for a 1 Contact Resolution
  11. Be Efficient
  12. Go the extra mile
  13. Be Friendly
  14. When in doubt ASK