Go theextramileListenandRepeatLeaveThe FanSatisfiedPayAttentionBeFriendlySummarizeConversationsWhen indoubtASKBeEfficientTakeControlBeEmpatheticProvideas muchhelp asyou canAlwaysStrive for a1 ContactResolutionBeClearBePositiveandUpbeatGo theextramileListenandRepeatLeaveThe FanSatisfiedPayAttentionBeFriendlySummarizeConversationsWhen indoubtASKBeEfficientTakeControlBeEmpatheticProvideas muchhelp asyou canAlwaysStrive for a1 ContactResolutionBeClearBePositiveandUpbeat

**Customer Service Tips** - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go the extra mile
  2. Listen and Repeat
  3. Leave The Fan Satisfied
  4. Pay Attention
  5. Be Friendly
  6. Summarize Conversations
  7. When in doubt ASK
  8. Be Efficient
  9. Take Control
  10. Be Empathetic
  11. Provide as much help as you can
  12. Always Strive for a 1 Contact Resolution
  13. Be Clear
  14. Be Positive and Upbeat