MDFW/UPCALLUpdate an InsdaboutSuit/RepresentationThank awitnessfor theirstatementUSEMOISchedulea TowChannelto PhotoAppTouchPointCallSchedulea RentalFw/up w/aspecialist(TLS, GRPshop, tow,etc)TouchPointCallSendClosureLetter toInsdPromotorSurveySent PropsCard/Pointsto a peerThank anInsd fortheirbusinessShare abestpractice tipw/a peerAttyFileSettledUSEMOIChannelto GRPNominate apeer forPassion forExcellence1stcontactwithin 24hoursVIPCSent athank youemailECSChannelto TLEMDFW/UPCALLUpdate an InsdaboutSuit/RepresentationThank awitnessfor theirstatementUSEMOISchedulea TowChannelto PhotoAppTouchPointCallSchedulea RentalFw/up w/aspecialist(TLS, GRPshop, tow,etc)TouchPointCallSendClosureLetter toInsdPromotorSurveySent PropsCard/Pointsto a peerThank anInsd fortheirbusinessShare abestpractice tipw/a peerAttyFileSettledUSEMOIChannelto GRPNominate apeer forPassion forExcellence1stcontactwithin 24hoursVIPCSent athank youemailECSChannelto TLE

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MD FW/UP CALL
  2. Update an Insd about Suit/Representation
  3. Thank a witness for their statement
  4. USE MOI
  5. Schedule a Tow
  6. Channel to Photo App
  7. Touch Point Call
  8. Schedule a Rental
  9. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  10. Touch Point Call
  11. Send Closure Letter to Insd
  12. Promotor Survey
  13. Sent Props Card/Points to a peer
  14. Thank an Insd for their business
  15. Share a best practice tip w/a peer
  16. Atty File Settled
  17. USE MOI
  18. Channel to GRP
  19. Nominate a peer for Passion for Excellence
  20. 1st contact within 24 hours
  21. VIPC
  22. Sent a thank you email
  23. ECS
  24. Channel to TLE