ECSSchedulea TowUSEMOIShare abestpractice tipw/a peerTouchPointCallPromotorSurveyVIPCSent PropsCard/Pointsto a peerChannelto GRPSchedulea RentalFw/up w/aspecialist(TLS, GRPshop, tow,etc)Update an InsdaboutSuit/RepresentationMDFW/UPCALLChannelto PhotoAppTouchPointCallUSEMOINominate apeer forPassion forExcellenceAttyFileSettledThank awitnessfor theirstatementSendClosureLetter toInsdSent athank youemailThank anInsd fortheirbusinessChannelto TLE1stcontactwithin 24hoursECSSchedulea TowUSEMOIShare abestpractice tipw/a peerTouchPointCallPromotorSurveyVIPCSent PropsCard/Pointsto a peerChannelto GRPSchedulea RentalFw/up w/aspecialist(TLS, GRPshop, tow,etc)Update an InsdaboutSuit/RepresentationMDFW/UPCALLChannelto PhotoAppTouchPointCallUSEMOINominate apeer forPassion forExcellenceAttyFileSettledThank awitnessfor theirstatementSendClosureLetter toInsdSent athank youemailThank anInsd fortheirbusinessChannelto TLE1stcontactwithin 24hours

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ECS
  2. Schedule a Tow
  3. USE MOI
  4. Share a best practice tip w/a peer
  5. Touch Point Call
  6. Promotor Survey
  7. VIPC
  8. Sent Props Card/Points to a peer
  9. Channel to GRP
  10. Schedule a Rental
  11. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  12. Update an Insd about Suit/Representation
  13. MD FW/UP CALL
  14. Channel to Photo App
  15. Touch Point Call
  16. USE MOI
  17. Nominate a peer for Passion for Excellence
  18. Atty File Settled
  19. Thank a witness for their statement
  20. Send Closure Letter to Insd
  21. Sent a thank you email
  22. Thank an Insd for their business
  23. Channel to TLE
  24. 1st contact within 24 hours