TouchPointCallChannelto PhotoAppTouchPointCallVIPCShare abestpractice tipw/a peerSendClosureLetter toInsdNominate apeer forPassion forExcellenceAttyFileSettledFw/up w/aspecialist(TLS, GRPshop, tow,etc)USEMOIUpdate an InsdaboutSuit/RepresentationChannelto GRPChannelto TLEUSEMOISent PropsCard/Pointsto a peerThank awitnessfor theirstatementSent athank youemail1stcontactwithin 24hoursSchedulea TowMDFW/UPCALLECSPromotorSurveySchedulea RentalThank anInsd fortheirbusinessTouchPointCallChannelto PhotoAppTouchPointCallVIPCShare abestpractice tipw/a peerSendClosureLetter toInsdNominate apeer forPassion forExcellenceAttyFileSettledFw/up w/aspecialist(TLS, GRPshop, tow,etc)USEMOIUpdate an InsdaboutSuit/RepresentationChannelto GRPChannelto TLEUSEMOISent PropsCard/Pointsto a peerThank awitnessfor theirstatementSent athank youemail1stcontactwithin 24hoursSchedulea TowMDFW/UPCALLECSPromotorSurveySchedulea RentalThank anInsd fortheirbusiness

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Touch Point Call
  2. Channel to Photo App
  3. Touch Point Call
  4. VIPC
  5. Share a best practice tip w/a peer
  6. Send Closure Letter to Insd
  7. Nominate a peer for Passion for Excellence
  8. Atty File Settled
  9. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  10. USE MOI
  11. Update an Insd about Suit/Representation
  12. Channel to GRP
  13. Channel to TLE
  14. USE MOI
  15. Sent Props Card/Points to a peer
  16. Thank a witness for their statement
  17. Sent a thank you email
  18. 1st contact within 24 hours
  19. Schedule a Tow
  20. MD FW/UP CALL
  21. ECS
  22. Promotor Survey
  23. Schedule a Rental
  24. Thank an Insd for their business