Thank anInsd fortheirbusinessChannelto TLEAttyFileSettledNominate apeer forPassion forExcellenceShare abestpractice tipw/a peerECSSent athank youemailChannelto PhotoAppTouchPointCallSent PropsCard/Pointsto a peerMDFW/UPCALLUSEMOIChannelto GRPThank awitnessfor theirstatementFw/up w/aspecialist(TLS, GRPshop, tow,etc)Schedulea TowTouchPointCall1stcontactwithin 24hoursUpdate an InsdaboutSuit/RepresentationUSEMOISchedulea RentalSendClosureLetter toInsdVIPCPromotorSurveyThank anInsd fortheirbusinessChannelto TLEAttyFileSettledNominate apeer forPassion forExcellenceShare abestpractice tipw/a peerECSSent athank youemailChannelto PhotoAppTouchPointCallSent PropsCard/Pointsto a peerMDFW/UPCALLUSEMOIChannelto GRPThank awitnessfor theirstatementFw/up w/aspecialist(TLS, GRPshop, tow,etc)Schedulea TowTouchPointCall1stcontactwithin 24hoursUpdate an InsdaboutSuit/RepresentationUSEMOISchedulea RentalSendClosureLetter toInsdVIPCPromotorSurvey

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank an Insd for their business
  2. Channel to TLE
  3. Atty File Settled
  4. Nominate a peer for Passion for Excellence
  5. Share a best practice tip w/a peer
  6. ECS
  7. Sent a thank you email
  8. Channel to Photo App
  9. Touch Point Call
  10. Sent Props Card/Points to a peer
  11. MD FW/UP CALL
  12. USE MOI
  13. Channel to GRP
  14. Thank a witness for their statement
  15. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  16. Schedule a Tow
  17. Touch Point Call
  18. 1st contact within 24 hours
  19. Update an Insd about Suit/Representation
  20. USE MOI
  21. Schedule a Rental
  22. Send Closure Letter to Insd
  23. VIPC
  24. Promotor Survey