PromotorSurveyFw/up w/aspecialist(TLS, GRPshop, tow,etc)AttyFileSettledTouchPointCallUSEMOINominate apeer forPassion forExcellenceUpdate an InsdaboutSuit/RepresentationECSChannelto TLESchedulea RentalShare abestpractice tipw/a peerThank awitnessfor theirstatementMDFW/UPCALLThank anInsd fortheirbusinessChannelto PhotoAppChannelto GRPSendClosureLetter toInsdVIPCSchedulea TowSent PropsCard/Pointsto a peerSent athank youemailTouchPointCall1stcontactwithin 24hoursUSEMOIPromotorSurveyFw/up w/aspecialist(TLS, GRPshop, tow,etc)AttyFileSettledTouchPointCallUSEMOINominate apeer forPassion forExcellenceUpdate an InsdaboutSuit/RepresentationECSChannelto TLESchedulea RentalShare abestpractice tipw/a peerThank awitnessfor theirstatementMDFW/UPCALLThank anInsd fortheirbusinessChannelto PhotoAppChannelto GRPSendClosureLetter toInsdVIPCSchedulea TowSent PropsCard/Pointsto a peerSent athank youemailTouchPointCall1stcontactwithin 24hoursUSEMOI

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promotor Survey
  2. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  3. Atty File Settled
  4. Touch Point Call
  5. USE MOI
  6. Nominate a peer for Passion for Excellence
  7. Update an Insd about Suit/Representation
  8. ECS
  9. Channel to TLE
  10. Schedule a Rental
  11. Share a best practice tip w/a peer
  12. Thank a witness for their statement
  13. MD FW/UP CALL
  14. Thank an Insd for their business
  15. Channel to Photo App
  16. Channel to GRP
  17. Send Closure Letter to Insd
  18. VIPC
  19. Schedule a Tow
  20. Sent Props Card/Points to a peer
  21. Sent a thank you email
  22. Touch Point Call
  23. 1st contact within 24 hours
  24. USE MOI