Sent athank youemailChannelto PhotoAppMDFW/UPCALLThank awitnessfor theirstatementSchedulea RentalTouchPointCallThank anInsd fortheirbusinessSendClosureLetter toInsdTouchPointCallChannelto GRPSent PropsCard/Pointsto a peerChannelto TLEVIPCUpdate an InsdaboutSuit/RepresentationShare abestpractice tipw/a peerFw/up w/aspecialist(TLS, GRPshop, tow,etc)USEMOIECSUSEMOINominate apeer forPassion forExcellencePromotorSurveyAttyFileSettled1stcontactwithin 24hoursSchedulea TowSent athank youemailChannelto PhotoAppMDFW/UPCALLThank awitnessfor theirstatementSchedulea RentalTouchPointCallThank anInsd fortheirbusinessSendClosureLetter toInsdTouchPointCallChannelto GRPSent PropsCard/Pointsto a peerChannelto TLEVIPCUpdate an InsdaboutSuit/RepresentationShare abestpractice tipw/a peerFw/up w/aspecialist(TLS, GRPshop, tow,etc)USEMOIECSUSEMOINominate apeer forPassion forExcellencePromotorSurveyAttyFileSettled1stcontactwithin 24hoursSchedulea Tow

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a thank you email
  2. Channel to Photo App
  3. MD FW/UP CALL
  4. Thank a witness for their statement
  5. Schedule a Rental
  6. Touch Point Call
  7. Thank an Insd for their business
  8. Send Closure Letter to Insd
  9. Touch Point Call
  10. Channel to GRP
  11. Sent Props Card/Points to a peer
  12. Channel to TLE
  13. VIPC
  14. Update an Insd about Suit/Representation
  15. Share a best practice tip w/a peer
  16. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  17. USE MOI
  18. ECS
  19. USE MOI
  20. Nominate a peer for Passion for Excellence
  21. Promotor Survey
  22. Atty File Settled
  23. 1st contact within 24 hours
  24. Schedule a Tow