USEMOITouchPointCall1stcontactwithin 24hoursThank awitnessfor theirstatementSendClosureLetter toInsdFw/up w/aspecialist(TLS, GRPshop, tow,etc)Share abestpractice tipw/a peerSchedulea RentalChannelto TLEVIPCAttyFileSettledPromotorSurveyUpdate an InsdaboutSuit/RepresentationChannelto GRPNominate apeer forPassion forExcellenceSchedulea TowMDFW/UPCALLSent athank youemailChannelto PhotoAppUSEMOITouchPointCallSent PropsCard/Pointsto a peerThank anInsd fortheirbusinessECSUSEMOITouchPointCall1stcontactwithin 24hoursThank awitnessfor theirstatementSendClosureLetter toInsdFw/up w/aspecialist(TLS, GRPshop, tow,etc)Share abestpractice tipw/a peerSchedulea RentalChannelto TLEVIPCAttyFileSettledPromotorSurveyUpdate an InsdaboutSuit/RepresentationChannelto GRPNominate apeer forPassion forExcellenceSchedulea TowMDFW/UPCALLSent athank youemailChannelto PhotoAppUSEMOITouchPointCallSent PropsCard/Pointsto a peerThank anInsd fortheirbusinessECS

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USE MOI
  2. Touch Point Call
  3. 1st contact within 24 hours
  4. Thank a witness for their statement
  5. Send Closure Letter to Insd
  6. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  7. Share a best practice tip w/a peer
  8. Schedule a Rental
  9. Channel to TLE
  10. VIPC
  11. Atty File Settled
  12. Promotor Survey
  13. Update an Insd about Suit/Representation
  14. Channel to GRP
  15. Nominate a peer for Passion for Excellence
  16. Schedule a Tow
  17. MD FW/UP CALL
  18. Sent a thank you email
  19. Channel to Photo App
  20. USE MOI
  21. Touch Point Call
  22. Sent Props Card/Points to a peer
  23. Thank an Insd for their business
  24. ECS