SendClosureLetter toInsdUpdate an InsdaboutSuit/RepresentationSchedulea RentalTouchPointCallVIPCAttyFileSettledThank anInsd fortheirbusinessECS1stcontactwithin 24hoursNominate apeer forPassion forExcellenceMDFW/UPCALLChannelto PhotoAppSent PropsCard/Pointsto a peerShare abestpractice tipw/a peerThank awitnessfor theirstatementSchedulea TowFw/up w/aspecialist(TLS, GRPshop, tow,etc)Channelto GRPTouchPointCallChannelto TLESent athank youemailPromotorSurveyUSEMOIUSEMOISendClosureLetter toInsdUpdate an InsdaboutSuit/RepresentationSchedulea RentalTouchPointCallVIPCAttyFileSettledThank anInsd fortheirbusinessECS1stcontactwithin 24hoursNominate apeer forPassion forExcellenceMDFW/UPCALLChannelto PhotoAppSent PropsCard/Pointsto a peerShare abestpractice tipw/a peerThank awitnessfor theirstatementSchedulea TowFw/up w/aspecialist(TLS, GRPshop, tow,etc)Channelto GRPTouchPointCallChannelto TLESent athank youemailPromotorSurveyUSEMOIUSEMOI

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send Closure Letter to Insd
  2. Update an Insd about Suit/Representation
  3. Schedule a Rental
  4. Touch Point Call
  5. VIPC
  6. Atty File Settled
  7. Thank an Insd for their business
  8. ECS
  9. 1st contact within 24 hours
  10. Nominate a peer for Passion for Excellence
  11. MD FW/UP CALL
  12. Channel to Photo App
  13. Sent Props Card/Points to a peer
  14. Share a best practice tip w/a peer
  15. Thank a witness for their statement
  16. Schedule a Tow
  17. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  18. Channel to GRP
  19. Touch Point Call
  20. Channel to TLE
  21. Sent a thank you email
  22. Promotor Survey
  23. USE MOI
  24. USE MOI