1stcontactwithin 24hoursUSEMOIChannelto PhotoAppChannelto GRPSchedulea TowPromotorSurveyFw/up w/aspecialist(TLS, GRPshop, tow,etc)Schedulea RentalChannelto TLEECSSendClosureLetter toInsdTouchPointCallThank awitnessfor theirstatementSent PropsCard/Pointsto a peerUpdate an InsdaboutSuit/RepresentationTouchPointCallMDFW/UPCALLUSEMOIAttyFileSettledThank anInsd fortheirbusinessSent athank youemailShare abestpractice tipw/a peerNominate apeer forPassion forExcellenceVIPC1stcontactwithin 24hoursUSEMOIChannelto PhotoAppChannelto GRPSchedulea TowPromotorSurveyFw/up w/aspecialist(TLS, GRPshop, tow,etc)Schedulea RentalChannelto TLEECSSendClosureLetter toInsdTouchPointCallThank awitnessfor theirstatementSent PropsCard/Pointsto a peerUpdate an InsdaboutSuit/RepresentationTouchPointCallMDFW/UPCALLUSEMOIAttyFileSettledThank anInsd fortheirbusinessSent athank youemailShare abestpractice tipw/a peerNominate apeer forPassion forExcellenceVIPC

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. 1st contact within 24 hours
  2. USE MOI
  3. Channel to Photo App
  4. Channel to GRP
  5. Schedule a Tow
  6. Promotor Survey
  7. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  8. Schedule a Rental
  9. Channel to TLE
  10. ECS
  11. Send Closure Letter to Insd
  12. Touch Point Call
  13. Thank a witness for their statement
  14. Sent Props Card/Points to a peer
  15. Update an Insd about Suit/Representation
  16. Touch Point Call
  17. MD FW/UP CALL
  18. USE MOI
  19. Atty File Settled
  20. Thank an Insd for their business
  21. Sent a thank you email
  22. Share a best practice tip w/a peer
  23. Nominate a peer for Passion for Excellence
  24. VIPC