Sent athank youemailMDFW/UPCALLChannelto TLE1stcontactwithin 24hoursThank anInsd fortheirbusinessChannelto PhotoAppUpdate an InsdaboutSuit/RepresentationSchedulea TowFw/up w/aspecialist(TLS, GRPshop, tow,etc)TouchPointCallSendClosureLetter toInsdAttyFileSettledNominate apeer forPassion forExcellenceChannelto GRPShare abestpractice tipw/a peerSchedulea RentalECSUSEMOIUSEMOIThank awitnessfor theirstatementVIPCPromotorSurveySent PropsCard/Pointsto a peerTouchPointCallSent athank youemailMDFW/UPCALLChannelto TLE1stcontactwithin 24hoursThank anInsd fortheirbusinessChannelto PhotoAppUpdate an InsdaboutSuit/RepresentationSchedulea TowFw/up w/aspecialist(TLS, GRPshop, tow,etc)TouchPointCallSendClosureLetter toInsdAttyFileSettledNominate apeer forPassion forExcellenceChannelto GRPShare abestpractice tipw/a peerSchedulea RentalECSUSEMOIUSEMOIThank awitnessfor theirstatementVIPCPromotorSurveySent PropsCard/Pointsto a peerTouchPointCall

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a thank you email
  2. MD FW/UP CALL
  3. Channel to TLE
  4. 1st contact within 24 hours
  5. Thank an Insd for their business
  6. Channel to Photo App
  7. Update an Insd about Suit/Representation
  8. Schedule a Tow
  9. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  10. Touch Point Call
  11. Send Closure Letter to Insd
  12. Atty File Settled
  13. Nominate a peer for Passion for Excellence
  14. Channel to GRP
  15. Share a best practice tip w/a peer
  16. Schedule a Rental
  17. ECS
  18. USE MOI
  19. USE MOI
  20. Thank a witness for their statement
  21. VIPC
  22. Promotor Survey
  23. Sent Props Card/Points to a peer
  24. Touch Point Call