Channelto PhotoAppFw/up w/aspecialist(TLS, GRPshop, tow,etc)Share abestpractice tipw/a peerSent PropsCard/Pointsto a peerMDFW/UPCALLUSEMOIChannelto TLENominate apeer forPassion forExcellencePromotorSurveyVIPCAttyFileSettledUSEMOIThank awitnessfor theirstatementUpdate an InsdaboutSuit/RepresentationSchedulea TowECSSendClosureLetter toInsdTouchPointCallChannelto GRPSent athank youemail1stcontactwithin 24hoursSchedulea RentalTouchPointCallThank anInsd fortheirbusinessChannelto PhotoAppFw/up w/aspecialist(TLS, GRPshop, tow,etc)Share abestpractice tipw/a peerSent PropsCard/Pointsto a peerMDFW/UPCALLUSEMOIChannelto TLENominate apeer forPassion forExcellencePromotorSurveyVIPCAttyFileSettledUSEMOIThank awitnessfor theirstatementUpdate an InsdaboutSuit/RepresentationSchedulea TowECSSendClosureLetter toInsdTouchPointCallChannelto GRPSent athank youemail1stcontactwithin 24hoursSchedulea RentalTouchPointCallThank anInsd fortheirbusiness

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Channel to Photo App
  2. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  3. Share a best practice tip w/a peer
  4. Sent Props Card/Points to a peer
  5. MD FW/UP CALL
  6. USE MOI
  7. Channel to TLE
  8. Nominate a peer for Passion for Excellence
  9. Promotor Survey
  10. VIPC
  11. Atty File Settled
  12. USE MOI
  13. Thank a witness for their statement
  14. Update an Insd about Suit/Representation
  15. Schedule a Tow
  16. ECS
  17. Send Closure Letter to Insd
  18. Touch Point Call
  19. Channel to GRP
  20. Sent a thank you email
  21. 1st contact within 24 hours
  22. Schedule a Rental
  23. Touch Point Call
  24. Thank an Insd for their business