1stcontactwithin 24hoursThank anInsd fortheirbusinessPromotorSurveyUpdate an InsdaboutSuit/RepresentationTouchPointCallSendClosureLetter toInsdTouchPointCallThank awitnessfor theirstatementVIPCMDFW/UPCALLUSEMOIChannelto GRPSent PropsCard/Pointsto a peerFw/up w/aspecialist(TLS, GRPshop, tow,etc)Sent athank youemailECSSchedulea RentalShare abestpractice tipw/a peerAttyFileSettledChannelto TLEUSEMOIChannelto PhotoAppNominate apeer forPassion forExcellenceSchedulea Tow1stcontactwithin 24hoursThank anInsd fortheirbusinessPromotorSurveyUpdate an InsdaboutSuit/RepresentationTouchPointCallSendClosureLetter toInsdTouchPointCallThank awitnessfor theirstatementVIPCMDFW/UPCALLUSEMOIChannelto GRPSent PropsCard/Pointsto a peerFw/up w/aspecialist(TLS, GRPshop, tow,etc)Sent athank youemailECSSchedulea RentalShare abestpractice tipw/a peerAttyFileSettledChannelto TLEUSEMOIChannelto PhotoAppNominate apeer forPassion forExcellenceSchedulea Tow

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1st contact within 24 hours
  2. Thank an Insd for their business
  3. Promotor Survey
  4. Update an Insd about Suit/Representation
  5. Touch Point Call
  6. Send Closure Letter to Insd
  7. Touch Point Call
  8. Thank a witness for their statement
  9. VIPC
  10. MD FW/UP CALL
  11. USE MOI
  12. Channel to GRP
  13. Sent Props Card/Points to a peer
  14. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  15. Sent a thank you email
  16. ECS
  17. Schedule a Rental
  18. Share a best practice tip w/a peer
  19. Atty File Settled
  20. Channel to TLE
  21. USE MOI
  22. Channel to Photo App
  23. Nominate a peer for Passion for Excellence
  24. Schedule a Tow