Channelto PhotoApp1stcontactwithin 24hoursThank anInsd fortheirbusinessUpdate an InsdaboutSuit/RepresentationUSEMOIAttyFileSettledNominate apeer forPassion forExcellenceFw/up w/aspecialist(TLS, GRPshop, tow,etc)TouchPointCallChannelto TLESchedulea RentalVIPCSent athank youemailTouchPointCallMDFW/UPCALLECSSchedulea TowUSEMOIShare abestpractice tipw/a peerPromotorSurveySent PropsCard/Pointsto a peerThank awitnessfor theirstatementChannelto GRPSendClosureLetter toInsdChannelto PhotoApp1stcontactwithin 24hoursThank anInsd fortheirbusinessUpdate an InsdaboutSuit/RepresentationUSEMOIAttyFileSettledNominate apeer forPassion forExcellenceFw/up w/aspecialist(TLS, GRPshop, tow,etc)TouchPointCallChannelto TLESchedulea RentalVIPCSent athank youemailTouchPointCallMDFW/UPCALLECSSchedulea TowUSEMOIShare abestpractice tipw/a peerPromotorSurveySent PropsCard/Pointsto a peerThank awitnessfor theirstatementChannelto GRPSendClosureLetter toInsd

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Channel to Photo App
  2. 1st contact within 24 hours
  3. Thank an Insd for their business
  4. Update an Insd about Suit/Representation
  5. USE MOI
  6. Atty File Settled
  7. Nominate a peer for Passion for Excellence
  8. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  9. Touch Point Call
  10. Channel to TLE
  11. Schedule a Rental
  12. VIPC
  13. Sent a thank you email
  14. Touch Point Call
  15. MD FW/UP CALL
  16. ECS
  17. Schedule a Tow
  18. USE MOI
  19. Share a best practice tip w/a peer
  20. Promotor Survey
  21. Sent Props Card/Points to a peer
  22. Thank a witness for their statement
  23. Channel to GRP
  24. Send Closure Letter to Insd