Schedulea TowTouchPointCallFw/up w/aspecialist(TLS, GRPshop, tow,etc)Channelto PhotoAppPromotorSurveyThank awitnessfor theirstatementSendClosureLetter toInsdChannelto TLEThank anInsd fortheirbusinessAttyFileSettledUSEMOIChannelto GRPECSVIPCShare abestpractice tipw/a peer1stcontactwithin 24hoursSchedulea RentalNominate apeer forPassion forExcellenceUpdate an InsdaboutSuit/RepresentationMDFW/UPCALLSent PropsCard/Pointsto a peerTouchPointCallSent athank youemailUSEMOISchedulea TowTouchPointCallFw/up w/aspecialist(TLS, GRPshop, tow,etc)Channelto PhotoAppPromotorSurveyThank awitnessfor theirstatementSendClosureLetter toInsdChannelto TLEThank anInsd fortheirbusinessAttyFileSettledUSEMOIChannelto GRPECSVIPCShare abestpractice tipw/a peer1stcontactwithin 24hoursSchedulea RentalNominate apeer forPassion forExcellenceUpdate an InsdaboutSuit/RepresentationMDFW/UPCALLSent PropsCard/Pointsto a peerTouchPointCallSent athank youemailUSEMOI

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a Tow
  2. Touch Point Call
  3. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  4. Channel to Photo App
  5. Promotor Survey
  6. Thank a witness for their statement
  7. Send Closure Letter to Insd
  8. Channel to TLE
  9. Thank an Insd for their business
  10. Atty File Settled
  11. USE MOI
  12. Channel to GRP
  13. ECS
  14. VIPC
  15. Share a best practice tip w/a peer
  16. 1st contact within 24 hours
  17. Schedule a Rental
  18. Nominate a peer for Passion for Excellence
  19. Update an Insd about Suit/Representation
  20. MD FW/UP CALL
  21. Sent Props Card/Points to a peer
  22. Touch Point Call
  23. Sent a thank you email
  24. USE MOI