Channelto TLESendClosureLetter toInsdSchedulea RentalFw/up w/aspecialist(TLS, GRPshop, tow,etc)Thank anInsd fortheirbusinessTouchPointCallNominate apeer forPassion forExcellenceUSEMOIPromotorSurveyECSShare abestpractice tipw/a peerChannelto GRPUSEMOIVIPCThank awitnessfor theirstatement1stcontactwithin 24hoursChannelto PhotoAppMDFW/UPCALLSchedulea TowUpdate an InsdaboutSuit/RepresentationSent PropsCard/Pointsto a peerTouchPointCallSent athank youemailAttyFileSettledChannelto TLESendClosureLetter toInsdSchedulea RentalFw/up w/aspecialist(TLS, GRPshop, tow,etc)Thank anInsd fortheirbusinessTouchPointCallNominate apeer forPassion forExcellenceUSEMOIPromotorSurveyECSShare abestpractice tipw/a peerChannelto GRPUSEMOIVIPCThank awitnessfor theirstatement1stcontactwithin 24hoursChannelto PhotoAppMDFW/UPCALLSchedulea TowUpdate an InsdaboutSuit/RepresentationSent PropsCard/Pointsto a peerTouchPointCallSent athank youemailAttyFileSettled

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Channel to TLE
  2. Send Closure Letter to Insd
  3. Schedule a Rental
  4. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  5. Thank an Insd for their business
  6. Touch Point Call
  7. Nominate a peer for Passion for Excellence
  8. USE MOI
  9. Promotor Survey
  10. ECS
  11. Share a best practice tip w/a peer
  12. Channel to GRP
  13. USE MOI
  14. VIPC
  15. Thank a witness for their statement
  16. 1st contact within 24 hours
  17. Channel to Photo App
  18. MD FW/UP CALL
  19. Schedule a Tow
  20. Update an Insd about Suit/Representation
  21. Sent Props Card/Points to a peer
  22. Touch Point Call
  23. Sent a thank you email
  24. Atty File Settled