USEMOIUpdate an InsdaboutSuit/RepresentationFw/up w/aspecialist(TLS, GRPshop, tow,etc)Thank anInsd fortheirbusinessSchedulea RentalVIPCSent athank youemailChannelto TLEShare abestpractice tipw/a peerPromotorSurveyTouchPointCallMDFW/UPCALL1stcontactwithin 24hoursSchedulea TowECSChannelto GRPSendClosureLetter toInsdChannelto PhotoAppAttyFileSettledTouchPointCallThank awitnessfor theirstatementSent PropsCard/Pointsto a peerUSEMOINominate apeer forPassion forExcellenceUSEMOIUpdate an InsdaboutSuit/RepresentationFw/up w/aspecialist(TLS, GRPshop, tow,etc)Thank anInsd fortheirbusinessSchedulea RentalVIPCSent athank youemailChannelto TLEShare abestpractice tipw/a peerPromotorSurveyTouchPointCallMDFW/UPCALL1stcontactwithin 24hoursSchedulea TowECSChannelto GRPSendClosureLetter toInsdChannelto PhotoAppAttyFileSettledTouchPointCallThank awitnessfor theirstatementSent PropsCard/Pointsto a peerUSEMOINominate apeer forPassion forExcellence

CUSTOMER SERVICE WEEK 2020 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USE MOI
  2. Update an Insd about Suit/Representation
  3. Fw/up w/a specialist (TLS, GRP shop, tow, etc)
  4. Thank an Insd for their business
  5. Schedule a Rental
  6. VIPC
  7. Sent a thank you email
  8. Channel to TLE
  9. Share a best practice tip w/a peer
  10. Promotor Survey
  11. Touch Point Call
  12. MD FW/UP CALL
  13. 1st contact within 24 hours
  14. Schedule a Tow
  15. ECS
  16. Channel to GRP
  17. Send Closure Letter to Insd
  18. Channel to Photo App
  19. Atty File Settled
  20. Touch Point Call
  21. Thank a witness for their statement
  22. Sent Props Card/Points to a peer
  23. USE MOI
  24. Nominate a peer for Passion for Excellence