(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Escalated a case to management
Had a call where customer was eating while trying to talk
Created Unauthorized case while customer was on the line
ASA 3 or under
Had a call where the customer was on speakerphone
Created Unlisted case while customer was on the line
Rude/Angry 3rd party ATM tech
Product down
Called a case out to support
Updated or opened more than 1 case on a call
Customer interrupted script to give information
Said “Thank You” or “You’re Welcome” on your call.
Customer has existing case but doesn’t have the case number
Reassured, comforted or calmed down an upset customer
Updated case on local line for a support group that doesn’t accept calls
Local call for a support rep that did not leave their name (or just gave 1st name)
Bank customer calling with questions
Had to look up a customer with information other than phone number
Sales Call
Customer called you by the wrong name
Customer requested case be reopened after the 45 days
Customer canceled case halfway through the call
Watch SS for a lunch or break
Had a local call where the customer requested 2 or more JHA employees
