Customerinterruptedscript to giveinformationCalled acase outto supportCustomer hasexisting casebut doesn’thave the casenumberCustomercanceledcase halfwaythrough thecallWatch SSfor alunch orbreakUpdated caseon local line fora support groupthat doesn’taccept callsHad to look up acustomer withinformationother thanphone numberProductdownSaid “ThankYou” or“You’reWelcome”on your call.SalesCallLocal call for asupport rep thatdid not leavetheir name (orjust gave 1stname)Updated oropenedmore than 1case on acallASA 3orunderCreatedUnauthorizedcase whilecustomer wason the lineHad a callwhere thecustomer wasonspeakerphoneHad a local callwhere thecustomerrequested 2 ormore JHAemployeesBankcustomercalling withquestionsRude/Angry3rd partyATM techCustomerrequested casebe reopenedafter the 45daysCreatedUnlisted casewhilecustomer wason the lineHad a callwherecustomer waseating whiletrying to talkReassured,comforted orcalmed downan upsetcustomerCustomercalled you bythe wrongnameEscalated acase tomanagementCustomerinterruptedscript to giveinformationCalled acase outto supportCustomer hasexisting casebut doesn’thave the casenumberCustomercanceledcase halfwaythrough thecallWatch SSfor alunch orbreakUpdated caseon local line fora support groupthat doesn’taccept callsHad to look up acustomer withinformationother thanphone numberProductdownSaid “ThankYou” or“You’reWelcome”on your call.SalesCallLocal call for asupport rep thatdid not leavetheir name (orjust gave 1stname)Updated oropenedmore than 1case on acallASA 3orunderCreatedUnauthorizedcase whilecustomer wason the lineHad a callwhere thecustomer wasonspeakerphoneHad a local callwhere thecustomerrequested 2 ormore JHAemployeesBankcustomercalling withquestionsRude/Angry3rd partyATM techCustomerrequested casebe reopenedafter the 45daysCreatedUnlisted casewhilecustomer wason the lineHad a callwherecustomer waseating whiletrying to talkReassured,comforted orcalmed downan upsetcustomerCustomercalled you bythe wrongnameEscalated acase tomanagement

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer interrupted script to give information
  2. Called a case out to support
  3. Customer has existing case but doesn’t have the case number
  4. Customer canceled case halfway through the call
  5. Watch SS for a lunch or break
  6. Updated case on local line for a support group that doesn’t accept calls
  7. Had to look up a customer with information other than phone number
  8. Product down
  9. Said “Thank You” or “You’re Welcome” on your call.
  10. Sales Call
  11. Local call for a support rep that did not leave their name (or just gave 1st name)
  12. Updated or opened more than 1 case on a call
  13. ASA 3 or under
  14. Created Unauthorized case while customer was on the line
  15. Had a call where the customer was on speakerphone
  16. Had a local call where the customer requested 2 or more JHA employees
  17. Bank customer calling with questions
  18. Rude/Angry 3rd party ATM tech
  19. Customer requested case be reopened after the 45 days
  20. Created Unlisted case while customer was on the line
  21. Had a call where customer was eating while trying to talk
  22. Reassured, comforted or calmed down an upset customer
  23. Customer called you by the wrong name
  24. Escalated a case to management