RespondedwithempathystatementVerifiedaddressFREEFree!EEthankedyouSpokew/smileAdvised EEwhat I cando, ratherthan what Ican’t doVerifiedaddressAssuredEE that “Ican helpwith that”RespondedwithempathystatementAnsweredee'squestionsSuccessfulIltpcUsedee'snameProactivelysetexpectationsfor nextstepsApprovedleave within5 businessdaysPreparedahead toavoid possibletriggers for EERespondedwithempathystatementVerifiedaddressFREEFree!EEthankedyouSpokew/smileAdvised EEwhat I cando, ratherthan what Ican’t doVerifiedaddressAssuredEE that “Ican helpwith that”RespondedwithempathystatementAnsweredee'squestionsSuccessfulIltpcUsedee'snameProactivelysetexpectationsfor nextstepsApprovedleave within5 businessdaysPreparedahead toavoid possibletriggers for EE

It's All About Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responded with empathy statement
  2. Verified address
  3. FREE
  4. Free!
  5. EE thanked you
  6. Spoke w/smile
  7. Advised EE what I can do, rather than what I can’t do
  8. Verified address
  9. Assured EE that “I can help with that”
  10. Responded with empathy statement
  11. Answered ee's questions
  12. Successful Iltpc
  13. Used ee's name
  14. Proactively set expectations for next steps
  15. Approved leave within 5 business days
  16. Prepared ahead to avoid possible triggers for EE