SuccessfulIltpcEEthankedyouProactivelysetexpectationsfor nextstepsPreparedahead toavoid possibletriggers for EEFree!VerifiedaddressRespondedwithempathystatementSpokew/smileFREEVerifiedaddressAssuredEE that “Ican helpwith that”Approvedleave within5 businessdaysAdvised EEwhat I cando, ratherthan what Ican’t doUsedee'snameAnsweredee'squestionsRespondedwithempathystatementSuccessfulIltpcEEthankedyouProactivelysetexpectationsfor nextstepsPreparedahead toavoid possibletriggers for EEFree!VerifiedaddressRespondedwithempathystatementSpokew/smileFREEVerifiedaddressAssuredEE that “Ican helpwith that”Approvedleave within5 businessdaysAdvised EEwhat I cando, ratherthan what Ican’t doUsedee'snameAnsweredee'squestionsRespondedwithempathystatement

It's All About Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successful Iltpc
  2. EE thanked you
  3. Proactively set expectations for next steps
  4. Prepared ahead to avoid possible triggers for EE
  5. Free!
  6. Verified address
  7. Responded with empathy statement
  8. Spoke w/smile
  9. FREE
  10. Verified address
  11. Assured EE that “I can help with that”
  12. Approved leave within 5 business days
  13. Advised EE what I can do, rather than what I can’t do
  14. Used ee's name
  15. Answered ee's questions
  16. Responded with empathy statement