FREEUsedee'snameApprovedleave within5 businessdaysFree!VerifiedaddressSpokew/smileAdvised EEwhat I cando, ratherthan what Ican’t doVerifiedaddressPreparedahead toavoid possibletriggers for EERespondedwithempathystatementSuccessfulIltpcProactivelysetexpectationsfor nextstepsEEthankedyouAnsweredee'squestionsRespondedwithempathystatementAssuredEE that “Ican helpwith that”FREEUsedee'snameApprovedleave within5 businessdaysFree!VerifiedaddressSpokew/smileAdvised EEwhat I cando, ratherthan what Ican’t doVerifiedaddressPreparedahead toavoid possibletriggers for EERespondedwithempathystatementSuccessfulIltpcProactivelysetexpectationsfor nextstepsEEthankedyouAnsweredee'squestionsRespondedwithempathystatementAssuredEE that “Ican helpwith that”

It's All About Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE
  2. Used ee's name
  3. Approved leave within 5 business days
  4. Free!
  5. Verified address
  6. Spoke w/smile
  7. Advised EE what I can do, rather than what I can’t do
  8. Verified address
  9. Prepared ahead to avoid possible triggers for EE
  10. Responded with empathy statement
  11. Successful Iltpc
  12. Proactively set expectations for next steps
  13. EE thanked you
  14. Answered ee's questions
  15. Responded with empathy statement
  16. Assured EE that “I can help with that”