RespondedwithempathystatementFREESpokew/smileAnsweredee'squestionsProactivelysetexpectationsfor nextstepsSuccessfulIltpcApprovedleave within5 businessdaysUsedee'snamePreparedahead toavoid possibletriggers for EEVerifiedaddressAssuredEE that “Ican helpwith that”Free!VerifiedaddressRespondedwithempathystatementAdvised EEwhat I cando, ratherthan what Ican’t doEEthankedyouRespondedwithempathystatementFREESpokew/smileAnsweredee'squestionsProactivelysetexpectationsfor nextstepsSuccessfulIltpcApprovedleave within5 businessdaysUsedee'snamePreparedahead toavoid possibletriggers for EEVerifiedaddressAssuredEE that “Ican helpwith that”Free!VerifiedaddressRespondedwithempathystatementAdvised EEwhat I cando, ratherthan what Ican’t doEEthankedyou

It's All About Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responded with empathy statement
  2. FREE
  3. Spoke w/smile
  4. Answered ee's questions
  5. Proactively set expectations for next steps
  6. Successful Iltpc
  7. Approved leave within 5 business days
  8. Used ee's name
  9. Prepared ahead to avoid possible triggers for EE
  10. Verified address
  11. Assured EE that “I can help with that”
  12. Free!
  13. Verified address
  14. Responded with empathy statement
  15. Advised EE what I can do, rather than what I can’t do
  16. EE thanked you