(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Answered ee's questions
Proactively set expectations for next steps
Verified address
Prepared ahead to avoid possible triggers for EE
Approved leave within 5 business days
Responded with empathy statement
Responded with empathy statement
Used ee's name
Assured EE that “I can help with that”
FREE
Advised EE what I can do, rather than what I can’t do
