Advised EEwhat I cando, ratherthan what Ican’t doFree!Spokew/smileAssuredEE that “Ican helpwith that”RespondedwithempathystatementAnsweredee'squestionsVerifiedaddressEEthankedyouVerifiedaddressApprovedleave within5 businessdaysProactivelysetexpectationsfor nextstepsUsedee'snameSuccessfulIltpcRespondedwithempathystatementFREEPreparedahead toavoid possibletriggers for EEAdvised EEwhat I cando, ratherthan what Ican’t doFree!Spokew/smileAssuredEE that “Ican helpwith that”RespondedwithempathystatementAnsweredee'squestionsVerifiedaddressEEthankedyouVerifiedaddressApprovedleave within5 businessdaysProactivelysetexpectationsfor nextstepsUsedee'snameSuccessfulIltpcRespondedwithempathystatementFREEPreparedahead toavoid possibletriggers for EE

It's All About Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised EE what I can do, rather than what I can’t do
  2. Free!
  3. Spoke w/smile
  4. Assured EE that “I can help with that”
  5. Responded with empathy statement
  6. Answered ee's questions
  7. Verified address
  8. EE thanked you
  9. Verified address
  10. Approved leave within 5 business days
  11. Proactively set expectations for next steps
  12. Used ee's name
  13. Successful Iltpc
  14. Responded with empathy statement
  15. FREE
  16. Prepared ahead to avoid possible triggers for EE