Usedee'snameProactivelysetexpectationsfor nextstepsPreparedahead toavoid possibletriggers for EEAssuredEE that “Ican helpwith that”RespondedwithempathystatementSpokew/smileAnsweredee'squestionsFree!FREEEEthankedyouVerifiedaddressRespondedwithempathystatementVerifiedaddressAdvised EEwhat I cando, ratherthan what Ican’t doApprovedleave within5 businessdaysSuccessfulIltpcUsedee'snameProactivelysetexpectationsfor nextstepsPreparedahead toavoid possibletriggers for EEAssuredEE that “Ican helpwith that”RespondedwithempathystatementSpokew/smileAnsweredee'squestionsFree!FREEEEthankedyouVerifiedaddressRespondedwithempathystatementVerifiedaddressAdvised EEwhat I cando, ratherthan what Ican’t doApprovedleave within5 businessdaysSuccessfulIltpc

It's All About Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used ee's name
  2. Proactively set expectations for next steps
  3. Prepared ahead to avoid possible triggers for EE
  4. Assured EE that “I can help with that”
  5. Responded with empathy statement
  6. Spoke w/smile
  7. Answered ee's questions
  8. Free!
  9. FREE
  10. EE thanked you
  11. Verified address
  12. Responded with empathy statement
  13. Verified address
  14. Advised EE what I can do, rather than what I can’t do
  15. Approved leave within 5 business days
  16. Successful Iltpc