Spokew/smileFREE- insertyour personalcustomerservicethanked youAdvised EEwhat I cando, ratherthan what Ican’t doVerifiedaddressFree!Approvedleave within5 businessdaysAnsweredee ?'sRespondedwithempathystatementpreparedahead toavoid possibletriggers for EEVerifiedaddressMet tpcservicestandardsSuccessfulIltpcAssuredEE that “Ican helpwith that”Proactivelysetexpectationsfor nextstepsUsedee\'snameThankedby an eeRespondedwithempathystatementSpokew/smileFREE- insertyour personalcustomerservicethanked youAdvised EEwhat I cando, ratherthan what Ican’t doVerifiedaddressFree!Approvedleave within5 businessdaysAnsweredee ?'sRespondedwithempathystatementpreparedahead toavoid possibletriggers for EEVerifiedaddressMet tpcservicestandardsSuccessfulIltpcAssuredEE that “Ican helpwith that”Proactivelysetexpectationsfor nextstepsUsedee\'snameThankedby an eeRespondedwithempathystatement

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke w/smile
  2. FREE- insert your personal customer service thanked you
  3. Advised EE what I can do, rather than what I can’t do
  4. Verified address
  5. Free!
  6. Approved leave within 5 business days
  7. Answered ee ?'s
  8. Responded with empathy statement
  9. prepared ahead to avoid possible triggers for EE
  10. Verified address
  11. Met tpc service standards
  12. Successful Iltpc
  13. Assured EE that “I can help with that”
  14. Proactively set expectations for next steps
  15. Used ee\'s name
  16. Thanked by an ee
  17. Responded with empathy statement