Drinkcoffee/teaTake amicrobreakSubmitASOARGrant aclient onlineaccess toFlexAnswer aquestionin yourteam chatSendreports toa clientReceivean e-cardfrom apeerHelp ateammateSubmitaSOARHelp a clientaccessreports onFlexAttendameetingGet asurveyfrom aclientGet asurveyfrom aclientSend ane-card toa peerAnswera clientemailCheckyourvoicemailsHelp ateammateSend ane-card toa peerReceivean e-cardfrom apeerReturn acall to aclientReceivean e-cardfrom yourCSSAsk yourteam ifthey needhelpAnswera clientemailHelp aclientwith FlexDrinkcoffee/teaTake amicrobreakSubmitASOARGrant aclient onlineaccess toFlexAnswer aquestionin yourteam chatSendreports toa clientReceivean e-cardfrom apeerHelp ateammateSubmitaSOARHelp a clientaccessreports onFlexAttendameetingGet asurveyfrom aclientGet asurveyfrom aclientSend ane-card toa peerAnswera clientemailCheckyourvoicemailsHelp ateammateSend ane-card toa peerReceivean e-cardfrom apeerReturn acall to aclientReceivean e-cardfrom yourCSSAsk yourteam ifthey needhelpAnswera clientemailHelp aclientwith Flex

Customer Service Week 2020 BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Drink coffee/tea
  2. Take a micro break
  3. Submit A SOAR
  4. Grant a client online access to Flex
  5. Answer a question in your team chat
  6. Send reports to a client
  7. Receive an e-card from a peer
  8. Help a teammate
  9. Submit a SOAR
  10. Help a client access reports on Flex
  11. Attend a meeting
  12. Get a survey from a client
  13. Get a survey from a client
  14. Send an e-card to a peer
  15. Answer a client email
  16. Check your voicemails
  17. Help a teammate
  18. Send an e-card to a peer
  19. Receive an e-card from a peer
  20. Return a call to a client
  21. Receive an e-card from your CSS
  22. Ask your team if they need help
  23. Answer a client email
  24. Help a client with Flex