gave acomplimentto a teammemberTriagegave aVIP to anassociatecompleteall FCpast duesguided anagent totheanswerhelp anagentsave asalecalllocationhelpagent deescalate acustomerusedAXcoachingusedTeamslivemonitora callapply adiscountoff transitemailRTAMailtimecallreviewsend anemail toyour teamempowermentone ononetookinboundcallsescalationcall backtook a liveescalationcallcodedsystemgave acomplimentto an agentgave acomplimentto a teammemberTriagegave aVIP to anassociatecompleteall FCpast duesguided anagent totheanswerhelp anagentsave asalecalllocationhelpagent deescalate acustomerusedAXcoachingusedTeamslivemonitora callapply adiscountoff transitemailRTAMailtimecallreviewsend anemail toyour teamempowermentone ononetookinboundcallsescalationcall backtook a liveescalationcallcodedsystemgave acomplimentto an agent

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. gave a compliment to a team member
  2. Triage
  3. gave a VIP to an associate
  4. complete all FC past dues
  5. guided an agent to the answer
  6. help an agent save a sale
  7. call location
  8. help agent de escalate a customer
  9. used AX
  10. coaching
  11. used Teams
  12. live monitor a call
  13. apply a discount off transit
  14. email RTA
  15. Mail time
  16. call review
  17. send an email to your team
  18. empowerment
  19. one on one
  20. took inbound calls
  21. escalation call back
  22. took a live escalation call
  23. coded system
  24. gave a compliment to an agent