escalationcall backgave acomplimentto an agentTriageone ononetookinboundcallslivemonitora callcalllocationhelpagent deescalate acustomersend anemail toyour teamgave aVIP to anassociatecoachingusedAXguided anagent totheanswerMailtimeemailRTAhelp anagentsave asalecallreviewempowermenttook a liveescalationcallcodedsystemapply adiscountoff transitcompleteall FCpast duesusedTeamsgave acomplimentto a teammemberescalationcall backgave acomplimentto an agentTriageone ononetookinboundcallslivemonitora callcalllocationhelpagent deescalate acustomersend anemail toyour teamgave aVIP to anassociatecoachingusedAXguided anagent totheanswerMailtimeemailRTAhelp anagentsave asalecallreviewempowermenttook a liveescalationcallcodedsystemapply adiscountoff transitcompleteall FCpast duesusedTeamsgave acomplimentto a teammember

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. escalation call back
  2. gave a compliment to an agent
  3. Triage
  4. one on one
  5. took inbound calls
  6. live monitor a call
  7. call location
  8. help agent de escalate a customer
  9. send an email to your team
  10. gave a VIP to an associate
  11. coaching
  12. used AX
  13. guided an agent to the answer
  14. Mail time
  15. email RTA
  16. help an agent save a sale
  17. call review
  18. empowerment
  19. took a live escalation call
  20. coded system
  21. apply a discount off transit
  22. complete all FC past dues
  23. used Teams
  24. gave a compliment to a team member