Mailtimehelpagent deescalate acustomertook a liveescalationcallcalllocationusedAXescalationcall backTriageguided anagent totheanswercoachinggave acomplimentto an agentgave acomplimentto a teammemberone ononeusedTeamsgave aVIP to anassociateemailRTAcallreviewsend anemail toyour teamtookinboundcallscompleteall FCpast duesempowermentapply adiscountoff transithelp anagentsave asalecodedsystemlivemonitora callMailtimehelpagent deescalate acustomertook a liveescalationcallcalllocationusedAXescalationcall backTriageguided anagent totheanswercoachinggave acomplimentto an agentgave acomplimentto a teammemberone ononeusedTeamsgave aVIP to anassociateemailRTAcallreviewsend anemail toyour teamtookinboundcallscompleteall FCpast duesempowermentapply adiscountoff transithelp anagentsave asalecodedsystemlivemonitora call

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mail time
  2. help agent de escalate a customer
  3. took a live escalation call
  4. call location
  5. used AX
  6. escalation call back
  7. Triage
  8. guided an agent to the answer
  9. coaching
  10. gave a compliment to an agent
  11. gave a compliment to a team member
  12. one on one
  13. used Teams
  14. gave a VIP to an associate
  15. email RTA
  16. call review
  17. send an email to your team
  18. took inbound calls
  19. complete all FC past dues
  20. empowerment
  21. apply a discount off transit
  22. help an agent save a sale
  23. coded system
  24. live monitor a call