gave aVIP to anassociateone ononeapply adiscountoff transitsend anemail toyour teamtookinboundcallsescalationcall backusedAXgave acomplimentto an agentgave acomplimentto a teammemberhelp anagentsave asaleTriageusedTeamsempowermentlivemonitora callhelpagent deescalate acustomercompleteall FCpast duesguided anagent totheanswercalllocationcoachingtook a liveescalationcallcallreviewMailtimecodedsystememailRTAgave aVIP to anassociateone ononeapply adiscountoff transitsend anemail toyour teamtookinboundcallsescalationcall backusedAXgave acomplimentto an agentgave acomplimentto a teammemberhelp anagentsave asaleTriageusedTeamsempowermentlivemonitora callhelpagent deescalate acustomercompleteall FCpast duesguided anagent totheanswercalllocationcoachingtook a liveescalationcallcallreviewMailtimecodedsystememailRTA

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. gave a VIP to an associate
  2. one on one
  3. apply a discount off transit
  4. send an email to your team
  5. took inbound calls
  6. escalation call back
  7. used AX
  8. gave a compliment to an agent
  9. gave a compliment to a team member
  10. help an agent save a sale
  11. Triage
  12. used Teams
  13. empowerment
  14. live monitor a call
  15. help agent de escalate a customer
  16. complete all FC past dues
  17. guided an agent to the answer
  18. call location
  19. coaching
  20. took a live escalation call
  21. call review
  22. Mail time
  23. coded system
  24. email RTA