one ononelivemonitora callgave acomplimentto a teammemberhelpagent deescalate acustomerMailtimeemailRTAcallreviewTriagetookinboundcallssend anemail toyour teamhelp anagentsave asalegave acomplimentto an agentusedAXtook a liveescalationcallcodedsystemcompleteall FCpast duesapply adiscountoff transitguided anagent totheanswercalllocationusedTeamsempowermentcoachingescalationcall backgave aVIP to anassociateone ononelivemonitora callgave acomplimentto a teammemberhelpagent deescalate acustomerMailtimeemailRTAcallreviewTriagetookinboundcallssend anemail toyour teamhelp anagentsave asalegave acomplimentto an agentusedAXtook a liveescalationcallcodedsystemcompleteall FCpast duesapply adiscountoff transitguided anagent totheanswercalllocationusedTeamsempowermentcoachingescalationcall backgave aVIP to anassociate

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. one on one
  2. live monitor a call
  3. gave a compliment to a team member
  4. help agent de escalate a customer
  5. Mail time
  6. email RTA
  7. call review
  8. Triage
  9. took inbound calls
  10. send an email to your team
  11. help an agent save a sale
  12. gave a compliment to an agent
  13. used AX
  14. took a live escalation call
  15. coded system
  16. complete all FC past dues
  17. apply a discount off transit
  18. guided an agent to the answer
  19. call location
  20. used Teams
  21. empowerment
  22. coaching
  23. escalation call back
  24. gave a VIP to an associate