help anagentsave asaleemailRTAone ononeguided anagent totheanswertookinboundcallscodedsystemgave acomplimentto a teammemberusedAXlivemonitora callescalationcall backcallreviewcalllocationcompleteall FCpast duesgave acomplimentto an agentgave aVIP to anassociatecoachingapply adiscountoff transittook a liveescalationcallsend anemail toyour teamusedTeamshelpagent deescalate acustomerempowermentTriageMailtimehelp anagentsave asaleemailRTAone ononeguided anagent totheanswertookinboundcallscodedsystemgave acomplimentto a teammemberusedAXlivemonitora callescalationcall backcallreviewcalllocationcompleteall FCpast duesgave acomplimentto an agentgave aVIP to anassociatecoachingapply adiscountoff transittook a liveescalationcallsend anemail toyour teamusedTeamshelpagent deescalate acustomerempowermentTriageMailtime

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. help an agent save a sale
  2. email RTA
  3. one on one
  4. guided an agent to the answer
  5. took inbound calls
  6. coded system
  7. gave a compliment to a team member
  8. used AX
  9. live monitor a call
  10. escalation call back
  11. call review
  12. call location
  13. complete all FC past dues
  14. gave a compliment to an agent
  15. gave a VIP to an associate
  16. coaching
  17. apply a discount off transit
  18. took a live escalation call
  19. send an email to your team
  20. used Teams
  21. help agent de escalate a customer
  22. empowerment
  23. Triage
  24. Mail time