escalationcall backusedAXTriagegave acomplimentto a teammembercallreviewempowermentemailRTAgave acomplimentto an agentcalllocationtookinboundcallshelp anagentsave asaleapply adiscountoff transitcodedsystemone ononeMailtimetook a liveescalationcallusedTeamsgave aVIP to anassociatehelpagent deescalate acustomersend anemail toyour teamguided anagent totheanswercoachinglivemonitora callcompleteall FCpast duesescalationcall backusedAXTriagegave acomplimentto a teammembercallreviewempowermentemailRTAgave acomplimentto an agentcalllocationtookinboundcallshelp anagentsave asaleapply adiscountoff transitcodedsystemone ononeMailtimetook a liveescalationcallusedTeamsgave aVIP to anassociatehelpagent deescalate acustomersend anemail toyour teamguided anagent totheanswercoachinglivemonitora callcompleteall FCpast dues

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. escalation call back
  2. used AX
  3. Triage
  4. gave a compliment to a team member
  5. call review
  6. empowerment
  7. email RTA
  8. gave a compliment to an agent
  9. call location
  10. took inbound calls
  11. help an agent save a sale
  12. apply a discount off transit
  13. coded system
  14. one on one
  15. Mail time
  16. took a live escalation call
  17. used Teams
  18. gave a VIP to an associate
  19. help agent de escalate a customer
  20. send an email to your team
  21. guided an agent to the answer
  22. coaching
  23. live monitor a call
  24. complete all FC past dues