codedsystemcoachingemailRTAtook a liveescalationcallcalllocationlivemonitora callgave acomplimentto an agenthelpagent deescalate acustomerapply adiscountoff transitcallreviewgave aVIP to anassociateone ononesend anemail toyour teamusedAXhelp anagentsave asaleTriageguided anagent totheanswerempowermentescalationcall backMailtimeusedTeamscompleteall FCpast duestookinboundcallsgave acomplimentto a teammembercodedsystemcoachingemailRTAtook a liveescalationcallcalllocationlivemonitora callgave acomplimentto an agenthelpagent deescalate acustomerapply adiscountoff transitcallreviewgave aVIP to anassociateone ononesend anemail toyour teamusedAXhelp anagentsave asaleTriageguided anagent totheanswerempowermentescalationcall backMailtimeusedTeamscompleteall FCpast duestookinboundcallsgave acomplimentto a teammember

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. coded system
  2. coaching
  3. email RTA
  4. took a live escalation call
  5. call location
  6. live monitor a call
  7. gave a compliment to an agent
  8. help agent de escalate a customer
  9. apply a discount off transit
  10. call review
  11. gave a VIP to an associate
  12. one on one
  13. send an email to your team
  14. used AX
  15. help an agent save a sale
  16. Triage
  17. guided an agent to the answer
  18. empowerment
  19. escalation call back
  20. Mail time
  21. used Teams
  22. complete all FC past dues
  23. took inbound calls
  24. gave a compliment to a team member