helpagent deescalate acustomergave aVIP to anassociateapply adiscountoff transitcallreviewone ononeusedAXcoachingempowermenttookinboundcallsMailtimelivemonitora callgave acomplimentto a teammemberTriagecodedsystemusedTeamstook a liveescalationcallguided anagent totheanswerescalationcall backsend anemail toyour teamcompleteall FCpast dueshelp anagentsave asalegave acomplimentto an agentcalllocationemailRTAhelpagent deescalate acustomergave aVIP to anassociateapply adiscountoff transitcallreviewone ononeusedAXcoachingempowermenttookinboundcallsMailtimelivemonitora callgave acomplimentto a teammemberTriagecodedsystemusedTeamstook a liveescalationcallguided anagent totheanswerescalationcall backsend anemail toyour teamcompleteall FCpast dueshelp anagentsave asalegave acomplimentto an agentcalllocationemailRTA

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. help agent de escalate a customer
  2. gave a VIP to an associate
  3. apply a discount off transit
  4. call review
  5. one on one
  6. used AX
  7. coaching
  8. empowerment
  9. took inbound calls
  10. Mail time
  11. live monitor a call
  12. gave a compliment to a team member
  13. Triage
  14. coded system
  15. used Teams
  16. took a live escalation call
  17. guided an agent to the answer
  18. escalation call back
  19. send an email to your team
  20. complete all FC past dues
  21. help an agent save a sale
  22. gave a compliment to an agent
  23. call location
  24. email RTA