took a liveescalationcallcodedsystemgave acomplimentto an agentcompleteall FCpast dueshelpagent deescalate acustomergave acomplimentto a teammemberemailRTAsend anemail toyour teamcallreviewMailtimeusedTeamsusedAXapply adiscountoff transitguided anagent totheanswerhelp anagentsave asalelivemonitora callcalllocationgave aVIP to anassociatetookinboundcallsTriageescalationcall backcoachingone ononeempowermenttook a liveescalationcallcodedsystemgave acomplimentto an agentcompleteall FCpast dueshelpagent deescalate acustomergave acomplimentto a teammemberemailRTAsend anemail toyour teamcallreviewMailtimeusedTeamsusedAXapply adiscountoff transitguided anagent totheanswerhelp anagentsave asalelivemonitora callcalllocationgave aVIP to anassociatetookinboundcallsTriageescalationcall backcoachingone ononeempowerment

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. took a live escalation call
  2. coded system
  3. gave a compliment to an agent
  4. complete all FC past dues
  5. help agent de escalate a customer
  6. gave a compliment to a team member
  7. email RTA
  8. send an email to your team
  9. call review
  10. Mail time
  11. used Teams
  12. used AX
  13. apply a discount off transit
  14. guided an agent to the answer
  15. help an agent save a sale
  16. live monitor a call
  17. call location
  18. gave a VIP to an associate
  19. took inbound calls
  20. Triage
  21. escalation call back
  22. coaching
  23. one on one
  24. empowerment