empowermentcodedsystemtook a liveescalationcallMailtimesend anemail toyour teamusedAXlivemonitora callcalllocationhelpagent deescalate acustomerapply adiscountoff transittookinboundcallsgave acomplimentto a teammembergave acomplimentto an agentone ononehelp anagentsave asalegave aVIP to anassociateTriageusedTeamsemailRTAcoachingcompleteall FCpast duesescalationcall backcallreviewguided anagent totheanswerempowermentcodedsystemtook a liveescalationcallMailtimesend anemail toyour teamusedAXlivemonitora callcalllocationhelpagent deescalate acustomerapply adiscountoff transittookinboundcallsgave acomplimentto a teammembergave acomplimentto an agentone ononehelp anagentsave asalegave aVIP to anassociateTriageusedTeamsemailRTAcoachingcompleteall FCpast duesescalationcall backcallreviewguided anagent totheanswer

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. empowerment
  2. coded system
  3. took a live escalation call
  4. Mail time
  5. send an email to your team
  6. used AX
  7. live monitor a call
  8. call location
  9. help agent de escalate a customer
  10. apply a discount off transit
  11. took inbound calls
  12. gave a compliment to a team member
  13. gave a compliment to an agent
  14. one on one
  15. help an agent save a sale
  16. gave a VIP to an associate
  17. Triage
  18. used Teams
  19. email RTA
  20. coaching
  21. complete all FC past dues
  22. escalation call back
  23. call review
  24. guided an agent to the answer