empowermentone ononegave acomplimentto an agentusedAXguided anagent totheanswerTriageapply adiscountoff transitMailtimecompleteall FCpast duesgave acomplimentto a teammembercoachingemailRTAtook a liveescalationcalltookinboundcallssend anemail toyour teamcodedsystemlivemonitora callescalationcall backhelp anagentsave asalecalllocationhelpagent deescalate acustomergave aVIP to anassociatecallreviewusedTeamsempowermentone ononegave acomplimentto an agentusedAXguided anagent totheanswerTriageapply adiscountoff transitMailtimecompleteall FCpast duesgave acomplimentto a teammembercoachingemailRTAtook a liveescalationcalltookinboundcallssend anemail toyour teamcodedsystemlivemonitora callescalationcall backhelp anagentsave asalecalllocationhelpagent deescalate acustomergave aVIP to anassociatecallreviewusedTeams

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. empowerment
  2. one on one
  3. gave a compliment to an agent
  4. used AX
  5. guided an agent to the answer
  6. Triage
  7. apply a discount off transit
  8. Mail time
  9. complete all FC past dues
  10. gave a compliment to a team member
  11. coaching
  12. email RTA
  13. took a live escalation call
  14. took inbound calls
  15. send an email to your team
  16. coded system
  17. live monitor a call
  18. escalation call back
  19. help an agent save a sale
  20. call location
  21. help agent de escalate a customer
  22. gave a VIP to an associate
  23. call review
  24. used Teams