Triagehelpagent deescalate acustomercompleteall FCpast duesgave acomplimentto an agenthelp anagentsave asaletook a liveescalationcalltookinboundcallsemailRTAcoachingapply adiscountoff transitcallreviewguided anagent totheanswerempowermentsend anemail toyour teamusedTeamscodedsystemMailtimecalllocationescalationcall backgave aVIP to anassociateusedAXlivemonitora callone ononegave acomplimentto a teammemberTriagehelpagent deescalate acustomercompleteall FCpast duesgave acomplimentto an agenthelp anagentsave asaletook a liveescalationcalltookinboundcallsemailRTAcoachingapply adiscountoff transitcallreviewguided anagent totheanswerempowermentsend anemail toyour teamusedTeamscodedsystemMailtimecalllocationescalationcall backgave aVIP to anassociateusedAXlivemonitora callone ononegave acomplimentto a teammember

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Triage
  2. help agent de escalate a customer
  3. complete all FC past dues
  4. gave a compliment to an agent
  5. help an agent save a sale
  6. took a live escalation call
  7. took inbound calls
  8. email RTA
  9. coaching
  10. apply a discount off transit
  11. call review
  12. guided an agent to the answer
  13. empowerment
  14. send an email to your team
  15. used Teams
  16. coded system
  17. Mail time
  18. call location
  19. escalation call back
  20. gave a VIP to an associate
  21. used AX
  22. live monitor a call
  23. one on one
  24. gave a compliment to a team member