helpagent deescalate acustomerusedAXgave aVIP to anassociategave acomplimentto a teammemberTriageusedTeamsguided anagent totheansweremailRTAcallreviewgave acomplimentto an agentcompleteall FCpast duestookinboundcallscodedsystemhelp anagentsave asaleone ononecalllocationcoachingescalationcall backlivemonitora callempowermentsend anemail toyour teamtook a liveescalationcallapply adiscountoff transitMailtimehelpagent deescalate acustomerusedAXgave aVIP to anassociategave acomplimentto a teammemberTriageusedTeamsguided anagent totheansweremailRTAcallreviewgave acomplimentto an agentcompleteall FCpast duestookinboundcallscodedsystemhelp anagentsave asaleone ononecalllocationcoachingescalationcall backlivemonitora callempowermentsend anemail toyour teamtook a liveescalationcallapply adiscountoff transitMailtime

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. help agent de escalate a customer
  2. used AX
  3. gave a VIP to an associate
  4. gave a compliment to a team member
  5. Triage
  6. used Teams
  7. guided an agent to the answer
  8. email RTA
  9. call review
  10. gave a compliment to an agent
  11. complete all FC past dues
  12. took inbound calls
  13. coded system
  14. help an agent save a sale
  15. one on one
  16. call location
  17. coaching
  18. escalation call back
  19. live monitor a call
  20. empowerment
  21. send an email to your team
  22. took a live escalation call
  23. apply a discount off transit
  24. Mail time