TriageemailRTAempowermenthelp anagentsave asaleusedAXsend anemail toyour teamtook a liveescalationcalltookinboundcallsgave acomplimentto a teammembercompleteall FCpast duesgave acomplimentto an agentMailtimecalllocationcallreviewone ononehelpagent deescalate acustomercodedsystemusedTeamsapply adiscountoff transitlivemonitora callgave aVIP to anassociatecoachingguided anagent totheanswerescalationcall backTriageemailRTAempowermenthelp anagentsave asaleusedAXsend anemail toyour teamtook a liveescalationcalltookinboundcallsgave acomplimentto a teammembercompleteall FCpast duesgave acomplimentto an agentMailtimecalllocationcallreviewone ononehelpagent deescalate acustomercodedsystemusedTeamsapply adiscountoff transitlivemonitora callgave aVIP to anassociatecoachingguided anagent totheanswerescalationcall back

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Triage
  2. email RTA
  3. empowerment
  4. help an agent save a sale
  5. used AX
  6. send an email to your team
  7. took a live escalation call
  8. took inbound calls
  9. gave a compliment to a team member
  10. complete all FC past dues
  11. gave a compliment to an agent
  12. Mail time
  13. call location
  14. call review
  15. one on one
  16. help agent de escalate a customer
  17. coded system
  18. used Teams
  19. apply a discount off transit
  20. live monitor a call
  21. gave a VIP to an associate
  22. coaching
  23. guided an agent to the answer
  24. escalation call back