completeall FCpast dueslivemonitora callgave acomplimentto an agentcallreviewcodedsystemone ononeemailRTAgave aVIP to anassociateapply adiscountoff transitMailtimehelp anagentsave asaleescalationcall backcalllocationguided anagent totheanswerhelpagent deescalate acustomerTriagetook a liveescalationcallusedAXgave acomplimentto a teammembersend anemail toyour teamempowermentcoachingtookinboundcallsusedTeamscompleteall FCpast dueslivemonitora callgave acomplimentto an agentcallreviewcodedsystemone ononeemailRTAgave aVIP to anassociateapply adiscountoff transitMailtimehelp anagentsave asaleescalationcall backcalllocationguided anagent totheanswerhelpagent deescalate acustomerTriagetook a liveescalationcallusedAXgave acomplimentto a teammembersend anemail toyour teamempowermentcoachingtookinboundcallsusedTeams

CEL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. complete all FC past dues
  2. live monitor a call
  3. gave a compliment to an agent
  4. call review
  5. coded system
  6. one on one
  7. email RTA
  8. gave a VIP to an associate
  9. apply a discount off transit
  10. Mail time
  11. help an agent save a sale
  12. escalation call back
  13. call location
  14. guided an agent to the answer
  15. help agent de escalate a customer
  16. Triage
  17. took a live escalation call
  18. used AX
  19. gave a compliment to a team member
  20. send an email to your team
  21. empowerment
  22. coaching
  23. took inbound calls
  24. used Teams