I welcomedall pt'sto my dept today(forexample:welcometo the land ofhappy feet)I made eyecontact witheveryonetoday.I high fiveda managertoday (notmy own)I tried to makeevery one Icame incontact withtoday SMILEI smiledevery timeI talked onthe phone.I picked upall the trashI foundtoday.I changed allmycomplaints topositivecommentsI have beencompletelyhonest withthis card.I brought asurprise for adept on adifferentfloor.I gave anote/card ofappreciationto a coworkertoday.I asked apt abouttheir familytoday.I didsomethingnice for myphysiciantoday.I brought asurprise formy depart -ment today.I said "ThankYou" all dayto everyonefor everythingI gave acomplimentto all of mypt's today.I gave a ptdirectionstoday.I informed mypt's of waittime personallywhen we werebehind.I left smileyface stickersor stickies on5 randomdesks today.I wrote a pinkcardrecognizing afellowemployee.I held thedoor openfor someonetoday.I did notcomplainoncetoday.I engaged apt in a shortnonmedicaldiscussion.I used happyemoticons onon my instantmessagestoday.I gave acomplimentabout acoworker toanothercoworker.I thankedmy pt's forbeing ontime today.I welcomedall pt'sto my dept today(forexample:welcometo the land ofhappy feet)I made eyecontact witheveryonetoday.I high fiveda managertoday (notmy own)I tried to makeevery one Icame incontact withtoday SMILEI smiledevery timeI talked onthe phone.I picked upall the trashI foundtoday.I changed allmycomplaints topositivecommentsI have beencompletelyhonest withthis card.I brought asurprise for adept on adifferentfloor.I gave anote/card ofappreciationto a coworkertoday.I asked apt abouttheir familytoday.I didsomethingnice for myphysiciantoday.I brought asurprise formy depart -ment today.I said "ThankYou" all dayto everyonefor everythingI gave acomplimentto all of mypt's today.I gave a ptdirectionstoday.I informed mypt's of waittime personallywhen we werebehind.I left smileyface stickersor stickies on5 randomdesks today.I wrote a pinkcardrecognizing afellowemployee.I held thedoor openfor someonetoday.I did notcomplainoncetoday.I engaged apt in a shortnonmedicaldiscussion.I used happyemoticons onon my instantmessagestoday.I gave acomplimentabout acoworker toanothercoworker.I thankedmy pt's forbeing ontime today.

Service Excellence Blackout Complete 1 Blackout card at a time, no limit on the number of cards you can complete. Place the finished cards in the box in the employee lounge. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I welcomedall pt's to my dept today (for example:welcome to the land of happy feet)
  2. I made eye contact with everyone today.
  3. I high fived a manager today (not my own)
  4. I tried to make every one I came in contact with today SMILE
  5. I smiled every time I talked on the phone.
  6. I picked up all the trash I found today.
  7. I changed all my complaints to positive comments
  8. I have been completely honest with this card.
  9. I brought a surprise for a dept on a different floor.
  10. I gave a note/card of appreciation to a coworker today.
  11. I asked a pt about their family today.
  12. I did something nice for my physician today.
  13. I brought a surprise for my depart - ment today.
  14. I said "Thank You" all day to everyone for everything
  15. I gave a compliment to all of my pt's today.
  16. I gave a pt directions today.
  17. I informed my pt's of wait time personally when we were behind.
  18. I left smiley face stickers or stickies on 5 random desks today.
  19. I wrote a pink card recognizing a fellow employee.
  20. I held the door open for someone today.
  21. I did not complain once today.
  22. I engaged a pt in a short nonmedical discussion.
  23. I used happy emoticons on on my instant messages today.
  24. I gave a compliment about a coworker to another coworker.
  25. I thanked my pt's for being on time today.