I brought asurprise for adept on adifferentfloor.I asked apt abouttheir familytoday.I didsomethingnice for myphysiciantoday.I engaged apt in a shortnonmedicaldiscussion.I have beencompletelyhonest withthis card.I wrote a pinkcardrecognizing afellowemployee.I high fiveda managertoday (notmy own)I said "ThankYou" all dayto everyonefor everythingI smiledevery timeI talked onthe phone.I thankedmy pt's forbeing ontime today.I tried to makeevery one Icame incontact withtoday SMILEI gave a ptdirectionstoday.I gave anote/card ofappreciationto a coworkertoday.I left smileyface stickersor stickies on5 randomdesks today.I gave acomplimentabout acoworker toanothercoworker.I picked upall the trashI foundtoday.I informed mypt's of waittime personallywhen we werebehind.I welcomedall pt'sto my dept today(forexample:welcometo the land ofhappy feet)I did notcomplainoncetoday.I brought asurprise formy depart -ment today.I gave acomplimentto all of mypt's today.I used happyemoticons onon my instantmessagestoday.I made eyecontact witheveryonetoday.I changed allmycomplaints topositivecommentsI held thedoor openfor someonetoday.I brought asurprise for adept on adifferentfloor.I asked apt abouttheir familytoday.I didsomethingnice for myphysiciantoday.I engaged apt in a shortnonmedicaldiscussion.I have beencompletelyhonest withthis card.I wrote a pinkcardrecognizing afellowemployee.I high fiveda managertoday (notmy own)I said "ThankYou" all dayto everyonefor everythingI smiledevery timeI talked onthe phone.I thankedmy pt's forbeing ontime today.I tried to makeevery one Icame incontact withtoday SMILEI gave a ptdirectionstoday.I gave anote/card ofappreciationto a coworkertoday.I left smileyface stickersor stickies on5 randomdesks today.I gave acomplimentabout acoworker toanothercoworker.I picked upall the trashI foundtoday.I informed mypt's of waittime personallywhen we werebehind.I welcomedall pt'sto my dept today(forexample:welcometo the land ofhappy feet)I did notcomplainoncetoday.I brought asurprise formy depart -ment today.I gave acomplimentto all of mypt's today.I used happyemoticons onon my instantmessagestoday.I made eyecontact witheveryonetoday.I changed allmycomplaints topositivecommentsI held thedoor openfor someonetoday.

Service Excellence Blackout Complete 1 Blackout card at a time, no limit on the number of cards you can complete. Place the finished cards in the box in the employee lounge. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I brought a surprise for a dept on a different floor.
  2. I asked a pt about their family today.
  3. I did something nice for my physician today.
  4. I engaged a pt in a short nonmedical discussion.
  5. I have been completely honest with this card.
  6. I wrote a pink card recognizing a fellow employee.
  7. I high fived a manager today (not my own)
  8. I said "Thank You" all day to everyone for everything
  9. I smiled every time I talked on the phone.
  10. I thanked my pt's for being on time today.
  11. I tried to make every one I came in contact with today SMILE
  12. I gave a pt directions today.
  13. I gave a note/card of appreciation to a coworker today.
  14. I left smiley face stickers or stickies on 5 random desks today.
  15. I gave a compliment about a coworker to another coworker.
  16. I picked up all the trash I found today.
  17. I informed my pt's of wait time personally when we were behind.
  18. I welcomedall pt's to my dept today (for example:welcome to the land of happy feet)
  19. I did not complain once today.
  20. I brought a surprise for my depart - ment today.
  21. I gave a compliment to all of my pt's today.
  22. I used happy emoticons on on my instant messages today.
  23. I made eye contact with everyone today.
  24. I changed all my complaints to positive comments
  25. I held the door open for someone today.